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Super Cheap Deluxe Drink Package price

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While RCL ships are registered in another country, RCL itself is based in Miami and should therefore be subject to US laws. I do not see anything in the purchase terms included with the confirmation email that specifically state RCL can arbitrarily change the price you paid or cancel what you purchased when you have paid in full and did not use OBC either because of an error on its (RCL's) part or for the sheer hell of it.

Any lawyers care to chime in on this discussion?

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5 minutes ago, BunnyHutt said:

Still showing as reduced price in my cruise planner. So many ways they could have stopped this after they realized what was going on (I mean, how many times have you been thrown an error message when trying to get on the site?), but yet they haven’t. 

I honestly don’t care if they cancel my pkg as I’m not a big drinker, but shame on RC for having this still up if they’re planning on not honoring them. 

Same here, my fiancé and I aren't huge drinkers but we felt like this was a good deal so we booked it for our honeymoon cruise. It's a shame that they haven't shut down the site or made any announcements. Seems like they are back pedaling from confirming the price stands on multiple media accounts and deleting those comments now. It's just shady all around. 

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4 minutes ago, BunnyHutt said:

I honestly don’t care if they cancel my pkg as I’m not a big drinker, but shame on RC for having this still up if they’re planning on not honoring them

Well said.

17 minutes ago, rtread said:

I may be out of a cheap drinks package, but RCL is going to have a huge PR problem on their hands. In the long run they will pay far more than I would have saved. Enjoy......

Just being realistic when I say that I expect it to be canceled. This has happened many times with Amazon and other companies. People's memories are short. The big difference, as @BunnyHutt noted, is that other companies corrected their error as soon as they found out about it.

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Ok... So I just went on.  The office didn't change for my Europe trip in 3 weeks.  It pulled up as 18/day on my March 2020 so I put it in my cart.... When I did the total came out to 892, which is 54/day.  So it advertised it, but didn't let me buy it cheap.  Jane

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3 minutes ago, mom2mybugs said:

Ok... So I just went on.  The office didn't change for my Europe trip in 3 weeks.  It pulled up as 18 on my March 2020 so I put it in my cart.... When I did the total came out to 892, which is pretty much 61/day.  So it advertised it, but didn't let me buy it cheap.  Jane

Same for our May 2020 on Symphony. Shows $18 but when you go to check out it's $57/day.

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I also booked the $18.00 deluxe drink package.  My daughter waited over 1.5 hours on the phone for RCCL Customer Service.  Spoke with 2 reps. (one more rude than the other), said it was an error, and refunds would be issued.  They were aware of the problem buy but did not fix the problem , so many many people booked. The rep also said a refund could take 10 business days. UGH!!!

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6 hours ago, mom2mybugs said:

Ok... So I just went on.  "The office didn't change for my Europe trip in 3 weeks".  It pulled up as 18/day on my March 2020 so I put it in my cart.... When I did the total came out to 892, which is 54/day.  So it advertised it, but didn't let me buy it cheap.  Jane

  Is someone on the drink package already? If so, Why weren't we invited to this social event, Hey i've reached Diamond status....Where's our invite to the top tier even? 😂🤣

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10 hours ago, KediKatKruiser said:

While RCL ships are registered in another country, RCL itself is based in Miami and should therefore be subject to US laws. I do not see anything in the purchase terms included with the confirmation email that specifically state RCL can arbitrarily change the price you paid or cancel what you purchased when you have paid in full and did not use OBC either because of an error on its (RCL's) part or for the sheer hell of it.

Any lawyers care to chime in on this discussion?

16.           Purchases

 

All purchases through the Digital Platforms or other transactions for the sale of goods, or services or information formed through the Digital Platforms or as a result of visits made by you may be governed by separate terms of sale and terms of use.  Separate terms may be provided through the Digital Platforms, onboard our vessels, or via a separate channel (i.e., a port agent, prior to boarding).

We reserve the right to refuse or cancel any order prior to delivery.  Some situations that may result in your order being cancelled include system or typographical errors, inaccuracies in product or pricing information or product availability, fairness among customers where supplies are limited, or problems identified by our credit or fraud departments.  We also may require additional verification or information before accepting an order.  We will contact you if any portion of your order is cancelled or if additional information is required to accept your order. 

When you provide payment information in connection with a purchase on the Digital Platforms, you represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information. 

We may revise the pricing for products and services we offer.  When you place your order, we may estimate the tax and include that estimate in the total for your convenience.  The actual tax amount that will be applied to your order and charged to your payment method may differ from the estimate provided.

Still not sure what they will do, but this could give them a leg to stand on.

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As soon as I saw it I recognized it as a mistake.  Possibly a summer intern mistook Refreshment package for Deluxe and set this all in motion.  

I don't really know what consumer laws apply in Florida but I fully expect this clear mistake to be corrected (cancelled and refunded) and have no intention of squealing about it when they do.   

Sure, of course I wish they wouldn't cancel them but I'll have no problem if they do.

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12 minutes ago, GA Cruiser said:

Some situations that may result in your order being cancelled include system or typographical errors, inaccuracies in product or pricing information or product availability, fairness among customers where supplies are limited, or problems identified by our credit or fraud departments. 

 

13 minutes ago, GA Cruiser said:

this could give them a leg to stand on.

While this is true that it would likely give them the ability to rescind this, the question they would have to answer is whether or not it is worth the good vs bad PR.  Assuming an average loss of $36 ($54 - 18), and picking a wild number, say 100,000 days purchased at this price, that's only $3.6 Million they would lose.  While this sounds like a lot, consider that if they are in a situation where they give $200 OBC to all passengers during a cruise for issues (weather, mechanical, etc) on a ship with 5,000 passengers, that's $1 Million.  If they give a 50% voucher off a future cruise (which does happen occasionally), that's in the same ballpark as the drink package snafu (again, assuming my 100,000 number is anywhere near correct).  If we assume the average was a 7 day cruise, that would mean more than 14,000 passengers got that rate.  Again, I have no idea if this is correct and I could be off by a factor of 10 or 100!  But it makes for a reasonable assumption, to me, anyway.

Bottom line, there is likely an accountant who's very busy with a spreadsheet this morning. 

I'd even be happy if they came back and split the difference... say gave it to us at $30/day instead of $18.  My wife and I aren't big drinkers and we're going on a 3 day/4 day B2B.  We were only considering the drink package for the 4 day because we have relatives joining us for that one.  I was able to snag the $18 for both, though, because it was well worth it.  And since we could easily drink 2 per day, $18/day is very reasonable.  At $30/day, throw in a coffee or two and we're still in the right ball park.  At $54/day, that's 5ish alcohol drinks and that's a lot for us.  

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Just now, twangster said:

As soon as I saw it I recognized it as a mistake.  Possibly a summer intern mistook Refreshment package for Deluxe and set this all in motion.  

I don't really know what consumer laws apply in Florida but I fully expect this clear mistake to be corrected (cancelled and refunded) and have no intention of squealing about it when they do.   

Sure, of course I wish they wouldn't cancel them but I'll have no problem if they do.

Fully agree with you on all points!  My wife will tell you I was shaking as I made the purchase.  

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I think everyone knew this was a pricing mistake from the moment it was spotted, especially if you have been following drink package prices.

I bought it at the $18/day rate for a couple sailings knowing full well it was a mistake and very likely refunded. Like they say in the lotto business, cant win if you don't play!

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I guess what I'm having difficulty with us why people are so irate.  They knew it was a mistake and they are infuriated that it won't be honored.  I get that RC initially said they would, and that it's annoying....another reason for us to shake our heads at the IT department and how the different departments aren't talking.  But I'm not going to stop cruising royal like some people are threatening.  Good grief.  This company was immensely fair over my Cuba trip and this drink thing doesn't remotely impact my experience on the ships.  Wish people would get a little perspective.  Jane

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11 minutes ago, mom2mybugs said:

I guess what I'm having difficulty with us why people are so irate.  They knew it was a mistake and they are infuriated that it won't be honored.  I get that RC initially said they would, and that it's annoying....another reason for us to shake our heads at the IT department and how the different departments aren't talking.  But I'm not going to stop cruising royal like some people are threatening.  Good grief.  This company was immensely fair over my Cuba trip and this drink thing doesn't remotely impact my experience on the ships.  Wish people would get a little perspective.  Jane

I think part of the reason so many are irate is because RC was aware of the issue and left the "deal" up for HOURS afterward.  If it truly was a glitch they should have turned off the ability to purchase beverage packages once they were aware of it.

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19 minutes ago, mom2mybugs said:

I guess what I'm having difficulty with us why people are so irate.  They knew it was a mistake and they are infuriated that it won't be honored.  I get that RC initially said they would, and that it's annoying....another reason for us to shake our heads at the IT department and how the different departments aren't talking.  But I'm not going to stop cruising royal like some people are threatening.  Good grief.  This company was immensely fair over my Cuba trip and this drink thing doesn't remotely impact my experience on the ships.  Wish people would get a little perspective.  Jane

I am one of the people that purchased it for $18.00 a day, and I thought it was low until I saw that it was a Special Offer. With the amount of sales, price changes, and varied pricing that comes into play with the cruise planner I honestly wasn't sure. 

Will I be irritated if they cancel - no. However; their handling has been less than stellar. Keeping the price on the cruise planner for hours, mixed information provided to multiple different parties. It's like a master class of how not to respond to an issue of your own making. 

I don't expect Royal to be like Cathay Pacific but, their way of handling their pricing issue is above and beyond.

Lastly - other cruise lines don't discount their drink packages, the price is the price, and I would much rather see Royal do an across the board price adjustment to list one price per ship for their drink packages rather than the incredibly irritating buy, find a cheaper price, cancel, purchase, wait for a refund, and potentially repeat the entire process over and over again until you sail. 

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Still show we have a deal on Cruise Planner but no transaction showing in my bank account as yet. Watching with interest and a little amusement.

I've got to believe somewhere in Miami there is someone walking around with an extremely high pucker factor right now......

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25 minutes ago, Kirsten said:

I think part of the reason so many are irate is because RC was aware of the issue and left the "deal" up for HOURS afterward.  If it truly was a glitch they should have turned off the ability to purchase beverage packages once they were aware of it.

Their tech group is so awful I'm not sure they can do anything quickly with any of it!  I would flip it though and say there were many people hours after the knew it wasn't real, booked it anyway and now are some of the most vocal complainers... Not talking on this site but on Facebook and the internet.  Jane

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