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Royal Caribbean agrees to deal with Port of Galveston to build new cruise terminal

In:
12 Dec 2019
By: 
Matt Hochberg

Royal Caribbean and the Port of Galveston signed a long-term agreement to build a new cruise terminal at the Port of Galveston.

Rendering of the new cruise terminal design

The Houston Chronicle reports the agreement was approved by the Port of Galveston's board on Wednesday, and will result in Royal Caribbean investing around $100 million to construct the 150,000-square-foot Terminal 3, which is slated to open in November 2021.

The new cruise terminal will be big enough to handle Royal Caribbean's largest cruise ships, including an Oasis Class ship or the new Icon Class ships slated to debut in 2022.

The facility will feature state-of-the-art technology, including mobile check-in and facial recognition to expedite guest arrival. The terminal will be designed and developed sustainably to meet LEED (Leadership in Energy and Environmental) certification standards.

Royal Caribbean has strongly hinted at the possibility of an Oasis Class ship coming to Galveston over the last year. Moreover, Royal Caribbean's schedule for its Oasis Class ships is released through early 2022, with the exception of Allure of the Seas. Allure has no scheduled sailings currently available to book beyond November 2021.

Terminal 3 will be built on 10 acres of land at Pier 10, and will be used by Royal Caribbean, which will lease the terminal land for 20 years. The cruise line will then have the option of extending that lease for an additional 10 years, up to four times.

While some preliminary work has already begun on the terminal, construction of the terminal will begin in April 2020.

The port will be responsible for items including maintenance, a new surface parking lot, and improvements to the dock to accommodate the larger vessels. Royal Caribbean will help with the cost of improving the docks.

Royal Caribbean cancels all shore excursions visiting volcanoes

In:
11 Dec 2019
By: 
Matt Hochberg

Royal Caribbean informed its guests that it will no longer offer shore excursions that visit a volcano.  

In the wake of the tragedy on White Island in New Zealand, the cruise line sent emails to guests with shore excursions booked for a volcano visit anywhere that those tours will be cancelled. 
 

In the next 24 hours, guests will receive an updated invoice advising of the full refund, which they can expect to see back on the  original form of payment within 7-10 business days.

Marriott Resort & Stellaris Casino Resort Day Pass Review in San Juan, Puerto Rico

In:
11 Dec 2019
By: 
Matt Hochberg

Of the popular activities to try while a cruise ship is visiting San Juan, Puerto Rico, going to the beach is in the upper echelon of choices. The Marriott Resort & Stellaris Casino offers day passes (Link contains affiliate link, which means I get paid a finders fee, but no additional cost to you) to purchase, where guests can enjoy access to the resort grounds and I decided to try it out on a recent visit with my family.

  

The Marriott advertises itself as a great choice for families of all ages to enjoy time under a palm tree at the beach, or at one of their three pools.  Given the fact it can get quite warm in San Juan, the idea of relaxing in the water sounded like a great idea.

Description

The Marriott Resort & Stellaris Casino is located in an area of San Juan known as Condado Beach. It is a very short taxi ride away from where the cruise ships dock in Old San Juan, and perhaps a 5 to 7 minute ride from when you enter the taxi to when you exit it.

We purchased a day pass in advance from Resortforaday, and the website advertised you have access to the resort from 9am to 5pm with the pass, but when we arrived, the staff informed us we could stay as late as 11pm.

Upon arrival, you check-in at the front desk and pay the remaining balance due for the day pass. You are then given wrist bands that must be worn during your visit. There is a vigilant amount of security guards who monitor all entry and exit points of the resort to prevent people from accessing the Marriott who are not guests.

Here is exactly what is included with your day pass:

  • $20 food & beverage credit per adult pass
  • 20% discount on nail, massage & body treatments at on-site spa
  • Beach access, pool access, whirlpool access
  • Lounge chairs, umbrellas, beach & pool towels
  • Water slide
  • Children's pool
  • Outdoor shower for casual clean up
  • Bathrooms available for changing
  • Sauna
  • Beach volleyball
  • Children's activities

Walking down to the pool and beach area, you will find multiple pools and even a water slide to enjoy.

   

Each pool area features plenty of seating, and the resort's tall buildings tend to cast a shadow on part of the pool area. This means you should be able to find seating in the shade or in the sun.

There is a swim up bar in one of the pools, and waiter service that is fairly easy to flag down when needed.

The water slide was a big hit with my kids, who relished going down it all the time. 

Of course, beach access is also available and the walk from the pool and resort to the beach is a mere few steps.

While the Marriott is not an all-inclusive, it does include $20 food & beverage credit per adult pass purchased. You will find pretty standard hotel food and drink, although I was happy to find some local craft beers available on the menu.

Comments

Our family enjoyed our visit to the Marriott Resort & Stellaris Casino because it was exactly what we wanted: a place to enjoy time at the beach or pool, where the kids could splash and play to their hearts' content and my wife and I could relax while watching them.

Day passes are not a popular offering in San Juan, so options are limited, but I think we were satisfied with the choice to come to the Marriott. The taxi ride from the port was extremely short, and the resort amenities are exactly what I think most want in a day pass visit. There was plenty of seating (we arrived after lunch), and the resort is well-maintained.

We paid $60 per adult, which does include that $20 food and beverage credit.  So essentially, $40 each to spend a few hours at the resort. That is a pretty good value for access to the resort.

The food is not anything special, and we relegated ourselves to drinks and snacks.  We figured it would be best to spend money on a meal back in Old San Juan. I think most people visiting are interested in essentially a beach or pool day, with snacks and drinks mixed in as well.

Overall, if you are looking for some time in the water while visiting San Juan, the Marriott Resort & Stellaris Casino fits the bill for a fun option. While it may not rank among my favorite day pass resorts in all of the Caribbean, it met every expectation I had for it.  Families should find this to be a good value for spending a few hours beachside or poolside.

Adventure of the Seas listener cruise review on Royal Caribbean Blog Podcast

In:
11 Dec 2019
By: 
Matt Hochberg

Our newest podcast episode is out to help give you a quick "audio escape" to a Royal Caribbean cruise!

Episode 332 is available for downloading which has a review of a listener's recent experience on Adventure of the Seas.

Kurt has returned from his cruise on Adventure of the Seas to share his experience.  Kurt talks about why he chose to sail on Adventure, what he and his family did onboard and how his shore excursion plans worked out.

Here’s the podcast page for Episode 332. And don’t forget to subscribe to the podcast via RSSStitcher or on iTunes!

Take a listen and as always, let us know what you think! Please rate and review the podcast on iTunes and leave your comments below!

Royal Caribbean launches pre-cruise sale with up to 30% off purchases

In:
11 Dec 2019
By: 
Matt Hochberg

Royal Caribbean is offering up to 30% off certain Cruise Planner purchases during its Save, Sail & Be Merry sale.

The offer runs between December 11 - December 18, 2019 and applies to select sailings departing December 20, 2019 – June 30, 2020. 

BEVERAGE: Up to 40% off on select sailings.

  • NEW! Water Packages - 12 & 24 bottles: 40% off onboard prices; Discount varies by ship. (Excludes Charter Sailings + SC)
  • Classic Soda Beverage Package + VOOM Surf & Stream 1 Device: Discount varies by ship. (Excludes Charter Sailings & SC)
  • Deluxe Beverage Package: Discount varies by ship. (Excludes Charter Sailings + SC)
  • Deluxe Beverage Package + VOOM Surf & Stream 1 Device: Discount varies by ship. (Excludes Charter Sailings + SC)
  • Refreshment Package: 30% off onboard prices: Discount varies by ship. (Excludes Charter Sailings + SC)
  • Shore Excursions: Discount varies by ship. (Excludes Charter Sailings & SC)

DINING: Up to 55% off

  • Unlimited Dining Package on 3N - 9N sailings. Discount varies by ship. (Excludes Charter Sailings, MJ, & SC)

INTERNET: Up to 60% off

  • The Key: Discount varies by ship. (Excludes Charter Sailings, MJ & SC)
  • VOOM Surf & Stream Voyage Package 1, 2, 3, 4 Devices(s): Discount varies by ship. (Excludes Charter Sailings & SC)
  • VOOM Surf Voyage Package 1, 2, 3, 4 Devices. Discount varies by ship. (Excludes Charter Sailings & SC)

ACTIVITIES: 10% off

  • All Access Ship Tour: 10% off onboard prices. (Excludes Charter Sailings & SC)

GIFTS & GEAR: Up to 20% off

  • Anniversary Decorations with Champagne: 20% off onboard prices. (Excludes Charter Sailings, OY, QN, SC & VY)
  • Happy Anniversary Decorations: 20% off onboard prices. (Excludes Charter Sailings, OY, QN, SC & VY)
  • Happy Birthday Decorations: 20% off onboard prices. (Excludes Charter Sailings, OY, QN, SC & VY)
  • Happy Birthday Chocolate Cake and Strawberries: 20% off onboard prices.. (Excludes Charter Sailings, OY, QN, SC & VY)
  • Happy Birthday Vanilla Cake and Strawberries: 20% off onboard prices. (Excludes Charter Sailings, OY, QN, SC & VY)
  • Inky Travel Set: 20% off onboard prices. (Excludes Charter Sailings, OY, QN, SC & VY)
  • Royal Caribbean Beach Towel: 20% off onboard prices.(Excludes Charter Sailings, OY, QN, SC & VY)
  • Strawberries with Champagne: 20% off onboard prices. (Excludes Charter Sailings, OY, QN, SC & VY)

The Cruise Planner sale promises savings on certain shore excursions and drink package purchases.  Guests can check which discounts, if any, are available for their upcoming sailing by visiting the Cruise Planner site. Keep in mind that not all sailings may see the sale applicable, nor are all offers significantly cheaper than previously posted.

If you spot a better discount on something you already pre-purchased, you should be able to cancel the purchase and then re-purchase the same item under this promotion.

Russia updates rules for visiting St. Petersburg on your own

In:
10 Dec 2019
By: 
Matt Hochberg

Royal Caribbean has issued an advisory to guests who wish to tour the city of St. Petersburg, Russia, on their own.

Guests will now be required to have an E-visa for the port, and must apply via the Russian Ministry of Foreign Affairs website.

The issued E-visa will be valid for 30 days, allowing a single entry for stays up to 8 days. Applicants must apply for the E-Visa within 20 days of their intended arrival and no later than 4 days before.

Although the E-visa is single entry, this will allow the guests to go through the St. Petersburg immigration check points multiple times during any stays that are multiple days long.

Video: 6 things you should buy before Royal Caribbean raises the price

In:
10 Dec 2019
By: 
Matt Hochberg

If you want to save money on your Royal Caribbean cruise (and who does not?), then we have a list of things you should buy before the price goes up later.

Essentially, Royal Caribbean rewards those that buy early, and we have a list of the types of offerings that typically go up in price the longer you wait.

And if you love this video, we have lots of other great cruise videos to watch on our Royal Caribbean Blog YouTube Channel!

By the way, have you subscribed yet? Be sure to subscribe to our channel and never miss a single video!

So check out the video and then let us know: What is something you always buy early to lock in a lower price?

My favorite Royal Caribbean cruise hacks

In:
09 Dec 2019
By: 
Matt Hochberg

Looking for a few tips to make the most of your Royal Caribbean cruise vacation? We are sharing some of our top tips and secret tricks for an awesome Royal Caribbean cruise experience.

Social media to the rescue

When you have a question about your upcoming Royal Caribbean cruise, your natural instinct may be to pick up the phone and call someone, but we have found you can get equally good service at a faster speed by reaching out to Royal Caribbean's social media channels.

The social media team at Royal Caribbean are rock stars who's job it is not only to help promote new and exciting things happening at the cruise line, but respond quickly to customer queries.

If you have a question, consider tweeting Royal Caribbean or sending a message to Royal Caribbean's official Facebook page the question.  The social media team routinely answers questions at a fantastic pace, and go to great lengths to get you the answer.  No hold music required!

How to get around the alcohol drink package rule

You may or may not be aware that all Royal Caribbean passengers 21 years of age and older (18 years in Australia and the U.K) are now required to purchase the Deluxe Beverage Package if at least one other person in their cabin has one.

That is fine if each adult in the room wants the alcohol package, but what if someone does not want it or cannot consume alcohol? 

Before the cruise, call Royal Caribbean and explain that you would like to purchase the deluxe beverage package, but someone else in your room does not want it. While not an official policy, in every instance we have tried, the cruise line will allow you to purchase the Royal Refreshment (non-alcoholic) drink package instead for that person. This helps save money on what would have otherwise been a drink package that the other person would not have been able to fully utilize.

Ask waiter for special menu items

When you sit down for dinner in the main dining room, do not assume what you see listed is the entire menu.

Royal Caribbean is known for its fantastic cuisine, and there are a few extra options to consider.

First and foremost, Royal Caribbean recently rolled out a new vegan menu.  Whether you are vegan, vegeterian or simply looking to try something else, this is an option that you can ask for during your sailing.

In addition, the chefs in the galley are happy to provide additional options upon request. Provided they have the ingredients, there is a lot of flexibility to get additional culinary choices that can cater to tastes, health needs or special request. 

As an example, I always ask for an Indian curry dish to be included with my dinner meal every night. On other cruises, I have seen special orders that served up Mediterranean favorites, Chinese specialties, various breads and more.  The key is to simply (and politely) ask your head waiter for additional options.  They are usually very open to doing what they can to make your dining experience even better.

Free breakfast at Johnny Rockets

If you are sailing on an Oasis Class ship, you can go to Johnny Rockets for breakfast and pay absolutely nothing extra to enjoy a hearty American-style breakfast.

On Oasis, Allure, Harmony or Symphony of the Seas, Johnny Rockets is open for breakfast and charges nothing extra for guests to enjoy eggs, bacon, toast, pancakes and more.

Johnny Rockets retains a cover charge for lunch and dinner, but many guests are unaware Johnny Rockets is open for breakfast, or that it is complimentary for that meal.

Custom pizzas at Sorrento's

Sorrento's pizza has improved considerably lately, but many guests are unaware you are not limited by the daily selection made by the crew.

You can request to customize an entire pie to be prepared to your liking.  This includes gluten-free crust options as well. A new pie will take about 10 minutes to cook, and you can include whichever fresh toppings you prefer.

Go to the pool, water slides or signature activities on embarkation day

If you are excited to try all the amazing things to do on a Royal Caribbean cruise, one of the best times to try them all with minimal waits is embarkation day.

The first day of your cruise is a busy day, with guests coming onboard and exploring the ship.  While most are getting their bearings on day one, activities such as the zip line, water slides, FlowRider surf simulator, mini golf and pools are open and it is the best time to try them all.

Pack a bathing suit in your carry-on bag to bring aboard the ship.  Once onboard, you can change clothes in one of the public restrooms and then take advantage of shorter lines for these fabulous activities.

Secret menu item at Perfect Day at CocoCay

If your Royal Caribbean cruise is visiting the cruise line's private island in the Bahamas, Perfect Day at CocoCay, be sure to order the secret chicken sandwich!

At any of the Snack Shack locations on the island, you can ask for a chicken parmigiana sandwich, which is essentially a cross between the crispy chicken sandwich, mozzarella sticks and marinara sauce that are on the menu.

How to avoid long waits for the water slides at Perfect Day at CocoCay

Thrill Waterpark is where you will find the fun water slides at Perfect Day at CocoCay, and as you might imagine, a lot of other guests on your sailing are going to want to try them too.

If you want to enjoy these slides with a minimal wait, try to hit the slides before 11am or after 3pm.

Alternatively, Royal Caribbean offers the Rise & Slide option on select sailings, which includes priority access to the water slides to guests who have already purchased a full day pass to Thrill Waterpark. For an additional fee, up to 200 guests can enjoy exclusive access to the water slides before Thrill Waterpark opens.

Your favorites?

Do you have any favorite "hacks" for making a Royal Caribbean cruise easier or better? Let us know in the comments.

New Zealand volcano erupts while Royal Caribbean ship is nearby

In:
09 Dec 2019
By: 
Matt Hochberg

A volcano in New Zealand erupted on Monday, coinciding with a nearby visit by Royal Caribbean's Ovation of the Seas.

Ovation of the Seas was in the port of Tauranga, a coastal city about 90 km (56 miles) from White Island. White Island (or Whakaari) is one of New Zealand’s most iconic, active, volcanoes that you can visit by boat. 

Authorities report around 50 people were on White Island when the eruption took place, and CNN reports more than 30 passengers were there from Ovation of the Seas.

Royal Caribbean's Australia website posted an update at 7:30pm AEDT:

During Ovation of the Seas call to Tauranga today, a shore tour was visiting White Island at the time of the volcanic eruption earlier this afternoon. We do not have any additional details to share at this time. Ovation of the Seas will remain in Tauranga overnight until we learn more about the situation. We will offer all possible assistance to our guests and local authorities. Please keep all those affected in your prayers.

AU Crisis Hotline: 1300 026 240

NZ Crisis Hotline: 0800 002 141

Royal Caribbean issued a statement about the incident:

We can confirm that a number of our guests were touring the island today. We do not have any additional details to share at this time.

Ovation of the Seas will remain overnight until we learn more about the situation. We will offer all possible assistance to our guests and local authorities.

Please keep all those affected in your prayers.

 

We are devastated by today’s events and our hearts go out to all those affected by this tragedy.

We are working together with local authorities, and we are providing all the help and care we can to our guests and their families, including offering medical resources and counseling. We are also sending staff members from both our ship and our Sydney and Auckland offices to assist family members however possible. 

 

Ovation of the Seas will remain in port as long as needed to assist with the situation.

Family members concerned about the status of relatives traveling aboard Ovation of the Seas may inquire by calling the following numbers:

Australia – 1-300-026-240
New Zealand – 0800-002141
USA - 800 829 4050
Germany 0800-180-0885
UK 0-800-014-8339
Mexico 01-800-681-5336
China 400-120-3534
Japan 0800-170-6282
Singapore 65-31582855

Noon update: Royal Caribbean has issued a new statement on the developing situation in New Zealand.

The news from White Island is devastating. The details that are emerging are heartbreaking.

 

We are working to help our guests and the authorities in the aftermath of this tragedy in any way we can.

 

We are communicating with our guests and their families. We’re making sure they are taken care of in terms of medical help, counseling, accommodations, and transport. Our hearts go out to them, and we want to be as supportive as we can.

 

Staff from our Sydney and Auckland offices office are already onsite, and we’re going to be offering all our resources while this terrible tragedy sorts out.

 

We are grateful for the work of all the first responders and medical personnel. We also thank the prime minister and her team, the local authorities and everyone who has reached out to help with their kind thoughts and prayers.

Royal Caribbean Post Round-Up: December 8, 2019

In:
08 Dec 2019
By: 
Matt Hochberg

Happy December! We cannot believe that we are already one full week into the month – there is so much going on with holiday preparation and shopping and baking!

Royal Caribbean revealed its 2021-2022 Northeast, Canada & Bermuda sailings and opened them for booking.

Six ships will offer sailings from this region, including the return of Oasis of the Seas to Cape Liberty for another summer season.

Royal Caribbean News

Royal Caribbean Blog Podcast

The 331st episode of the Royal Caribbean Blog Podcast is available to enjoy, where Matt reviews his recent sailing on Oasis of the Seas.

Oasis of the Seas is back in service after the cruise line made a ton of changes to this already impressive ship, and Matt shares what he thought of them all in this week's episode.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it.

New RCB Video: Top 10 cruise packing mistakes

Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video — Top 10 cruise packing mistakes — and don’t forget to subscribe here.

Royal Caribbean Around the Internet

In The Loop Travel shared the 21 best things on Symphony of the Seas.

Insider provided a look at how one performer onboard lives and works at sea.