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Lost & Found after Debarkation


CruizIan
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So I recently got off Mariner of the Seas on Nov 30th and was about 3 hours into the drive home when I realized that I did not have my wallet on me. While cruising I always leave my wallet in the safe and only take the cash or credit cards that I need onshore and my passport. So on debarkation morning wearing athletic shorts it fell out of my pocket in the chair in the main dining room. This was the first time I had been separated from my wallet in at least 15 years and so I was thoroughly panicked. My wife did a quick search for a Royal Caribbean lost and found and there is an email process that you go through and give them all of the details about the item and the ship and so forth.

Being the pessimist that I am I thought it was a fools errand but what the heck. 

Thankfully for Mobile Apps and being able to turn off all of my cards immediately, and that I jokingly had given my Wife all of the cash from my casino trips telling her that she would get it from me one way or another so might as well hand it over. I was only really out the actual wallet.

2 Days post cruise and I received an email last night from Royal that the wallet has been found and it will be returned to me once the ship returns to port and they are able to process it, all I had to do was pay for shipping.

So if you ever forget/lose something this might be worth a try.

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18 hours ago, CruizIan said:

So I recently got off Mariner of the Seas on Nov 30th and was about 3 hours into the drive home when I realized that I did not have my wallet on me. While cruising I always leave my wallet in the safe and only take the cash or credit cards that I need onshore and my passport. So on debarkation morning wearing athletic shorts it fell out of my pocket in the chair in the main dining room. This was the first time I had been separated from my wallet in at least 15 years and so I was thoroughly panicked. My wife did a quick search for a Royal Caribbean lost and found and there is an email process that you go through and give them all of the details about the item and the ship and so forth.

 

Glad for your happy ending.  I actually had something similar happen to me during a cruise -- wallet fell out of my athletic shorts sitting in the casino.  Another guest turned it in to Guest Services!  That sort of honesty continues to impress me.   

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On 12/4/2021 at 7:11 AM, BrianB said:

Royal has a link www.chargerback where you can report an item lost onboard the ship after you have disembarked. Is that the process your wife used? If so, good to know it works as intended.

Yes that was exactly it. Thanks I could not remember what it was as she was the one that handled it while I was driving.

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  • 4 weeks later...

I found a ring within our items retrieved from the safe on the Liberty of the Seas. It looks to be a diamond engagement/wedding ring.  I am sure the person who left it behind is missing it. I would like to return it to the rightful owner. If it belongs to you, please provide information that would confirm the item belongs to you. i.e. Stateroom # where the item was found, description of the ring, size, cut style, metal - platinum, white gold, gold etc. 

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On 1/3/2022 at 3:56 PM, Hospo4 said:

I found a ring within our items retrieved from the safe on the Liberty of the Seas. It looks to be a diamond engagement/wedding ring.  I am sure the person who left it behind is missing it. I would like to return it to the rightful owner. If it belongs to you, please provide information that would confirm the item belongs to you. i.e. Stateroom # where the item was found, description of the ring, size, cut style, metal - platinum, white gold, gold etc. 

Yeah I would return this item directly to Royal. The person who lost it is going to reach out to Royal Caribbean and would have a very slim chance of ever seeing this post. Meanwhile if you turn it in and site the ship and room number that you were it they could most likely get it returned to the owner very easily. I would not have left the ship with it. 

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On 1/4/2022 at 4:12 PM, CruizIan said:

Yeah I would return this item directly to Royal. The person who lost it is going to reach out to Royal Caribbean and would have a very slim chance of ever seeing this post. Meanwhile if you turn it in and site the ship and room number that you were it they could most likely get it returned to the owner very easily. I would not have left the ship with it. 

We did contact RCCL. They did not described what we have.  Not sure if they wrote down the wrong information from the person reporting it. We asked them to have the person contact us directly, but have not heard anything. 

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  • 3 months later...
On 12/3/2021 at 8:16 AM, CruizIan said:

You're lucky, I was on the Navagator of the Seas from LA to MEX and when I went for my off ship activity I placed my trip $ in the safe; packed my items when sailing back to LA, my $ was thin and didn't see it in the safe well and remembered when I was already in Nevada on 24Apr 2022.  Filed a claim, never got an email on an update, no one will answer calls nor return my calls regarding my left back $.  It's disappointing that there's very few honest people now days.  I've been patient, and calm on the phone as I am fully aware of situations, I work in hospitality, so I know how things can get, so I like to show kindness - Always...  But, again I guess people who has my $ will do the honest things and contact me as like them I worked very hard to earn my trip/rent money. :(

 

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I also left an item on board once (Ipad mini).  Process was fairly simple with the two week delay. Only issue was I had to provided Credit Card information to pay for shipping charges and I had two non-authorized charges on that card immediately afterward.  Easy enough to fix, but it was annoying.

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  • 5 months later...

My suitcase got left at the port in Barcelona. Filled a report, got updated emails that it has not been found. The suitcase was suppose to be shipped to Miami within 48 hours to the lost and found division but I guess whomever took it need it more than I did. The last email I got stated it wasn’t found yet and that was 2 months ago. I haven’t heard anything back from them at all or if they will compensate me for my lost items. I brand new suitcase, all my summer sandals and keepsakes I bought back for my family and friends are gone. 

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  • 3 weeks later...
  • 2 months later...
On 10/1/2022 at 9:51 PM, Alicia said:

My suitcase got left at the port in Barcelona. Filled a report, got updated emails that it has not been found. The suitcase was suppose to be shipped to Miami within 48 hours to the lost and found division but I guess whomever took it need it more than I did. The last email I got stated it wasn’t found yet and that was 2 months ago. I haven’t heard anything back from them at all or if they will compensate me for my lost items. I brand new suitcase, all my summer sandals and keepsakes I bought back for my family and friends are gone. 

We are firm believers in Apple Air Pods.  They are always in out suitcases and backpacks when we travel.  It’s fantastic to see our luggage is on the airplane with us.  

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7 hours ago, Patricia Asgeirsson said:

I believe I dropped my passport in the front of the arrivals hall this morning from Harmony of the Seas. I had it lastly in my hands out front and walked to front parking lot. 

This is a fan site,not an official Royal Caribbean site.  I would advise you to call the local police department, in the event it was turned in it might be there, or the local Port Authority police department if htey have one.

 

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