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Annnd we're back...while we were gone...Royal update their cancel policy


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48 minutes ago, exit7a said:

We have a sailing coming up in May. I was on hold for 3 hours before I got to somebody to help. I was hoping to cancel and rebook the same at the new lower rate. They wouldn't let me do it. They said I could cancel and wait a week to get the cert and then rebook. To answer your question though,  the cert would have been for the full amount. 

Welcome to the forums!

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I will say point blank -- if this is still in effect on August 2nd and the reality of the situation isn't any worse than it is right now, i will be boarding my cruise ship. I'm neither elderly nor at

https://www.royalcaribbean.com/cruise-with-confidence   Seems like a nice thing to do considering the state of affairs.

This is fantastic.  We are supposed to cruise on May 10 in a 2 bedroom ATS with 5 adults.  My husband is 62 with serious lung issues and diabetes - we were waiting to see how things evolve before maki

We are cruising April 19 from san juan with wife and kids. It's our first cruise. We are arriving in San Juan the 13 and took a condo. We are supposed to fly back the 26. Now if no cruise we are screwed over for the second week there. Insurance won't cover if you decide to cancel your cruise. The insurance would help if the company decided to cancel. But question is when would they take this decision. It's doesn't gives us plenty of time to do plan b.... This situation sucks especially when I booked back in August. Don't have a clue what to do. 

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Totally sympathise with this situation as customers they take none of this into account regarding parking arrangements, ordering travel money etc.

Waiting in limbo is not nice puts a proper dampener on a holiday you may have been very excited about for a long time. 

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The virus is over hyped and cruise lines are responding to the hysteria. We plan on going on our April cruise and think the deal they are offering of a FCC is not a good deal at all for us! We booked our cruise a little over 2 years out and got a great deal on a OS. I just priced the same itinerary closest I found would be on smaller ship in February instead of April and DOUBLE the price for same cabin!  We’d lose our Owners Suite in a Radiance class and only get a balcony on a Vision class! 😞  Plus we’d lose the $500 we paid and not used for Royal Caribbean Insurance! 

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13 hours ago, Shari3 said:

Does anyone know if the FCC can be applied to one of my upcoming already booked cruises? I have 2 more in addition to my May cruise and can’t add another one due to vacation time constraints. 

Yes, you can take your FCC and apply it to any cruise that you already have a deposit on.

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1 hour ago, AshleyDillo said:

Yes, you can take your FCC and apply it to any cruise that you already have a deposit on.

Can you split it? The cruise we have this April we booked a suite on an 11 day cruise. I have an inside booked next November & a panoramic window booked Oct 21. I could pay off both future cruises and still have a lot of money left. 

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11 minutes ago, CoupleOfCruisers said:

Can you split it? The cruise we have this April we booked a suite on an 11 day cruise. I have an inside booked next November & a panoramic window booked Oct 21. I could pay off both future cruises and still have a lot of money left. 

I think you can...but that's definitely a TA question.  I wanna say I read @twangster having success doing this before but not 100% sure. 

You have to keep in mind the FCC is only for the value of the cruise fare and port fees get refunded the way you paid them.  Also the FCC is issued to each individual on a booking based on what their fare was, taking into account any discounts.  So if you have different folks in your cabin for future cruises it jumbles things up a bit.

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28 minutes ago, CoupleOfCruisers said:

Can you split it? The cruise we have this April we booked a suite on an 11 day cruise. I have an inside booked next November & a panoramic window booked Oct 21. I could pay off both future cruises and still have a lot of money left. 

Typically FCC can be used towards two different cruises but there are conditions. 

First of all FCC can only be applied towards cruise fare, not port fees, taxes, prepaid gratuity etc.  A cruise might cost you $3,600 but maybe $600 is taxes and port fees.  The $600 can't be paid using FCC (or whatever your fees and taxes are).

Secondly FCC will be issued on a per person basis.  When issued it's in that person's name and no one else can use it.  If I pay for my brother to join me and he pays nothing when FCC is issued I get some in my name and he will get a portion in his name that I can't use even if I paid for the original cruise.  Only if we have another cruise together can we use the full amount.  If he sails by himself on a future cruise he will have FCC he can apply to that cruise even though I paid for the original cruise. 

Thirdly the first cruise that FCC was applied towards has to be completed before the residual or left over FCC will be re-issued and available for application towards another cruise.  

FCC rules are very inconsistent.  Just because I've had success splitting an FCC means little going forward.  Like lightning, never the same twice.  I don't know how many splits you can do.  YMMV.

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Hey cruisees!

wanted to share our experience we had with calling RCCL. First of all, we will never book without a travel agent again as it was way too long and painful. I called last night waited about 45 minutes got connected to an agent but it was such a broken connection that I had to end the call. I was calling because when I looked on the website our sailing in May was $230 cheaper than what we paid for. It was past our final payment date and we knew that it would probably be challenging to try to get some kind of onboard credit or any cash back but we wanted to talk to someone to see what they could do as we had two rooms booked, one being for our wedding anniversary and one being for our in-laws first cruise. We called again this morning and within 2.5 hours (due to hold waits) we got quite a deal! We originally booked and paid for an interior cabin and they upgraded us to an ocean view balcony for $279 for one and a free balcony for the other room we paid for. It was a long and grueling process but I have to say it was worth it. Again I would definitely never do this again without a travel agent. For those of you trying to get some money back since Royal Caribbean is dropping prices it is worth staying on the line if you have the time as they are more than accommodating to try to work it out. Don’t give up! #LoyalToRoyal

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Just thought I'd share: I just got off the phone with RCCL over a different matter, and I happened to ask the agent about this program; they said to expect the FCC to take 3-4 weeks, and of course, if you booked with a travel agent, you have to undertake the process through your agency. I'm sure that last part goes without saying, but I'd hate for anybody to wait on hold for 45 minutes or more to be told you have to call someone else! 😑

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15 hours ago, gi333 said:

We are cruising April 19 from san juan with wife and kids. It's our first cruise. We are arriving in San Juan the 13 and took a condo. We are supposed to fly back the 26. Now if no cruise we are screwed over for the second week there. Insurance won't cover if you decide to cancel your cruise. The insurance would help if the company decided to cancel. But question is when would they take this decision. It's doesn't gives us plenty of time to do plan b.... This situation sucks especially when I booked back in August. Don't have a clue what to do. 

Cruises aren’t being cancelled 

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8 hours ago, Jachar said:

Totally sympathise with this situation as customers they take none of this into account regarding parking arrangements, ordering travel money etc.

Waiting in limbo is not nice puts a proper dampener on a holiday you may have been very excited about for a long time. 

Waiting in limbo?? I don’t understand your issue. What are you waiting for?

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27 minutes ago, TXcruzer said:

Cruises aren’t being cancelled 

Some have in Asia for example and we are still a little way out for Europe for them to do so.

I'm waiting to see if they cancel my cruise from Rome.  Be easier and more flexible than a FCC.  If not then we will either go (looks more unlikely by the day given the state of italy) or just take the FCC.  But I'm guessing a 80%+ chance of a cancel based on what I'm reading so will wait and see. 

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20 hours ago, DaiC01 said:

Agree just good publicity  and on the surface it appears a good thing to offer, but the greatest beneficiary is themselves. 

Sorry but I have to disagree. The individuals that  are not comfortable traveling can now choose to travel at a later, more comfortable time without losing thousands of dollars. I’d say that makes the consumer a pretty big beneficiary. 

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On 3/7/2020 at 9:12 PM, TXcruzer said:

Sorry but I have to disagree. The individuals that  are not comfortable traveling can now choose to travel at a later, more comfortable time without losing thousands of dollars. I’d say that makes the consumer a pretty big beneficiary. 

Many people choose a cruise due to the price point and Itinerary, do you really expect the same cruise to be available next year at the same price - I know of many who would rather have their money back in their banks that sitting in RC's. 

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Today the Centers for Disease Control issued the following advisory: "CDC recommends travelers, particularly those with underlying health issues, defer all cruise ship travel worldwide."

Also, "Older adults and travelers with underlying health issues should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places, avoiding non-essential travel such as long plane trips, and especially avoiding embarking on cruise ships."

Here's the source:   https://wwwnc.cdc.gov/travel/page/covid-19-cruise-ship

I think cruises may be cancelled. I cancelled my cruise and got 25% back as a refund and the rest as Future Cruise Credit.

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12 hours ago, DaiC01 said:

Many people choose a cruise due to the price point and Itinerary, do you really expect the same cruise to be available next year at the same price - I know of many who would rather have their money back in their banks that sitting in RC's. 

Well sure I’d rather have the cash back as well (no way I’d be cancelling however) but this just isn’t happening. The industry is making a very noble effort in the offer they are making especially when, contractually they don’t have to offer anything if you choose not to cruise. 
It may not be exactly what you want but it is still very generous. 

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