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ABOUT YOUR UPCOMING TRAVELS Dear Guest, The situation regarding COVID-19 is so fluid and we understand you have a lot of questions. We apologize for the delay in getting back to you, but as you may imagine, we are experiencing high volumes and are behind. We took the most frequently asked questions and answered them here. If the below addresses your concern or answers your question, we kindly ask for you to fill out our form here - this will help us feel like we have taken care of you and can close out your original note to us. We have all hands on deck and we’re doing everything to respond as quickly as possible, and this will really help! Here are the top questions: What do I do if I’m affected by the global cruise suspension? We’ve voluntarily suspended service with the intention of resuming our cruises on April 11th, 2020. We’ve sent an email to guests booked on cruises up to April 10th and some sailings that fall outside of this window that have also unfortunately been cancelled, with information about the automatic 125% Future Cruise Certificate (FCC). To forfeit your 125% FCC for a refund, please feel free to use this request form here. After doing that - you are done! We will process your request. What is the status of my refund? General Refunds/Reimbursements: Most refunds take 5-7 business days + the time it takes your bank to post to your account. If you have not received your refund by March 30th, please reach out to us. Voluntary Suspension Refunds (sailings from March 13 - April 10): These refunds will take up to 30 days to process from your request date. What if I had already cancelled my cruise with your Cruise with Confidence offer and now my sailing is cancelled, can I get the new offer? You were in a unique situation and were able to make the decision to not travel based on your personal circumstances. Your FCC for 100% stands and you should be receiving that soon. The new offer is for the guests that still planned to travel, and are now being forced to cancel. I just got home from my cruise and I see extra charges on my credit card statement. How can I get that refunded? What you’re seeing are temporary authorizations or holds, under your pending charges. Those usually go away on their own within 5-7 business days. Timing may vary by banking institution, but ultimately we only charge one total amount for your onboard spend. I emailed about my refund for the Quantum of the Seas cancelled sailings. We kindly ask for your continued patience. We’re working on processing those refunds and we plan to have them all completed by March 31st, 2020. Scheduled to sail after April 10th and have questions? We fully intend to start sailing on April 11th and we can’t wait - we miss our guests already! If we must impact any additional sailings, we will send out a communication advising you of this and your options. If you cruise is between April 11th and July 31st and are unsure about sailing, you can still use the Cruise With Confidence policy and cancel up to 48 hours prior to your sail date for a 100% Future Cruise Certificate for use through December 31st, 2021. We put this in place to give you peace of mind to the very last minute and flexibility to plan your future sailing. If you are choosing to take advantage of this offer, please click here to begin the process. Once you complete the form – there is nothing else to do. We will process your future cruise credit. I am missing points or have questions about my Crown and Anchor account? Typically, Crown & Anchor Society points post about two weeks after the end of your sailing. For other inquiries, please know, we are working through our emails and we kindly ask for your continued patience. If we were able to answer your questions with this email, please help us by clicking here - this will let us put a checkbox by your name and we can keep working on our queue. Otherwise, our team will contact you as soon as possible. If there are any updates to your specific sailing, we will reach out with any and all information we have for you. In the meantime, we kindly ask for your patience. Thank you for your understanding and cooperation. We hope to welcome you onboard one of our ships under different circumstances very soon and wish you good health. And let’s face it – after this is all over, one thing is certain - we are all going to need a cruise vacation! Stay positive - and don’t forget to wash your hands. For more information and updates on COVID-19, please visit our website here. Sincerely,

It seems the 125% only applies the the recent announcement for cruises into and out off the US. It seems the rest off us should count ourselves luck to get FCC or refund at all.

Sorry I'm a bit confused by the announcement does it mean they have pull the whole fleet or just ships that go in and out of the US?

I think he meant "guest"

Not necessarily true a lot of "contractors" are on zero hour minimum wage contacts, which has become only to common in the gig economy.

It could also be False New created to protect the US cruise industry.

Don't you think that's slightly irrelevant, the dia is cast all sovereign nations will follow suit soon.

This what we had this morning, not sure if the same applies to no-uk customers. ABOUT YOUR UPCOMING TRAVELS Important changes to your booking on Quantum of the Seas - 30-Apr-20 Your booking reference: Dear At Royal Caribbean International, the safety and well-being of our guests and crew is top priority. So, in light of current regional travel conditions, we've made the difficult decision to cancel our Quantum of the Seas 30-Apr-20 cruise. While these circumstances are beyond our control, we know how much time and effort go into planning your holiday. We're terribly sorry for the disappointment and inconvenience. Please know, we explored all options, before taking this measure. As a result, we're providing you with the following: • A full refund of any paid portion of your cruise fare to the original form of payment, including any non-refundable deposits. • A refund for any pre-paid amenities and packages - like internet, beverage, and dining. And know, if you purchased a RoyalUp Upgrade, that too will be refunded to you. o We'll begin processing all refunds immediately, and depending on your banking institution or method of payment, you should start seeing these refunds by the 25th March 2020, but most likely sooner. Please note, that if you paid via a wire transfer or check, your refund will take at least a week longer. • If you purchased air or hotel¿ o via Royal Caribbean, these will also be automatically refunded to you. o on your own, we will assist you with air change or cancellation fees. We will cover $200 USD per person for domestic flights or $400 USD per person for international flights. Please send your receipts to [email protected] for reimbursement. Please reach out to your hotel provider for reimbursement. If you have any questions, please contact your Travel Advisor immediately or contact us at: • 0344 245 1202 in the U.K. Thank you for your patience, understanding, and cooperation during this unexpected situation. We hope to welcome you onboard one of our ships under different circumstances very soon. In the meantime, we hope this situation diffuses quickly and wish you good health. Sincerely, Aurora Yera-Rodriguez AVP | Guest Experience Royal Caribbean International

They pulled it last night for all the April sailings out of Singapore {UK customers had the email about 9:45 this morning}

Just heard on Facebook that cancelled emails are out for the April 30th Singapore 😭, not received one myself.

49 day Singapore to Beijing #stillgoing, apparently!!! Sorry people RC pulled the plug last night #notbloodygoing

Perhaps the security of having "Future Cruise Credits" is not such a good option.

Surely in reality its exactly the same thing, the RC extended credit would be based on company value, assets and current debt {Or its a a personal lone from a very rich friend}. The only difference here is that they haven't committed a particular asset as collateral. If after the team of said credit stream {and they have drawn on the credit} the financial institution can seize any appropriate asset. As some have said perhaps NCL are prepared to sacrifice a ship that has not proven very popular in some markets.

Exactly.

I would book if I could get my money back off RC