TwoCanSailAway Posted April 11 Report Share Posted April 11 Yesterday, I got hit with the message above when trying to log in to Royal's website. Our family has several accounts, all of which produce the same error message. I just attempted to log in again today but received the same error message. Is anyone else having this issue? Is Royal Caribbean having a Zero-day? Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted April 11 Report Share Posted April 11 Quote Link to comment Share on other sites More sharing options...
SPS Posted April 11 Report Share Posted April 11 I'm having the same issue. I am unable to log into the app (Apple iOS) and also tried the website with no success this morning. The Android app has been having issues for a few days now. It seems that those issues have spread to other platforms as they try to rectify the problem. TwoCanSailAway and RestingBird 2 Quote Link to comment Share on other sites More sharing options...
ireney32 Posted April 11 Report Share Posted April 11 I had the same issue yesterday on the website and the app. I reset my password and am able to log into both now. DoomSlayer 1 Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted April 11 Report Share Posted April 11 11 minutes ago, SPS said: I'm having the same issue. I am unable to log into the app (Apple iOS) and also tried the website with no success this morning. I'm sure this thread will get merged or locked but same issue for me earlier this morning after no issues yesterday. Changing my PW fixed both. DoomSlayer and SPS 2 Quote Link to comment Share on other sites More sharing options...
TwoCanSailAway Posted April 11 Author Report Share Posted April 11 Thanks, @SPS That helps put my mind at ease some! Also explains why the app keeps getting stuck in a loop on the "Accept Terms and Conditions" message. (Android) Quote Link to comment Share on other sites More sharing options...
CrimsonCruiser Posted April 11 Report Share Posted April 11 I had the same issue and just changed my password. Now I'm in and all is well. Hope they fix whatever it is that's not recognizing perfectly valid users though.... SPS, OCSC Mike and RestingBird 2 1 Quote Link to comment Share on other sites More sharing options...
John-NC Posted April 11 Report Share Posted April 11 I had similar issues with the iOS app and website yesterday. As others have stated, a password reset fixed the issue. DoomSlayer and OCSC Mike 2 Quote Link to comment Share on other sites More sharing options...
WAYNO Posted April 11 Report Share Posted April 11 The website's issues change from day to day. For the longest time, it took me three tries, to get logged in. This morning I logged in easily and successfully. Now, I cannot log in at all. I think I'm gonna quit trying for awhile. It says 6 more unsuccessful attempts and I'll have to reset my password. But I know, tomorrow it will be just fine. PhillyLady, WAAAYTOOO and OCSC Mike 2 1 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted April 11 Report Share Posted April 11 Had to change my password to gain access-I let my secretary know (my daughter)-she manages my cruises when I have the inevitable issue of trying to use Royals website while sailing and I have connectivity or other issues. I’d like Royal to note this is my second password change in a year and my secretary doesn’t appreciate this forced change. PhillyLady, RestingBird, aubtfan and 2 others 1 3 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted April 11 Report Share Posted April 11 Yup, can't login, says its the wrong password when it is 100% the right PW. Google out fills so its the website. Change the password is the easiest fix? Quote Link to comment Share on other sites More sharing options...
JohnK6404 Posted April 11 Report Share Posted April 11 Same issue... reset password and all good now... strange... Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted April 11 Report Share Posted April 11 14 minutes ago, RCIfan1912 said: Yup, can't login, says its the wrong password when it is 100% the right PW. Google out fills so its the website. Change the password is the easiest fix? Seems to have worked for many of us. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted April 11 Report Share Posted April 11 38 minutes ago, OCSC Mike said: Seems to have worked for many of us. Hate to change my password but if it works, it works. Man Royal has the worst IT department in the history of billion dollar companies ever. OCSC Mike, RestingBird, CrimsonCruiser and 1 other 2 1 1 Quote Link to comment Share on other sites More sharing options...
DoomSlayer Posted April 11 Report Share Posted April 11 1 hour ago, Pattycruise said: Had to change my password to gain went-I let my secretary know (my daughter)-she manages my cruises when I have the inevitable issue of trying to use Royals website while sailing and I have connectivity or other issues. I’d like Royal to note this is my second password change in a year and my secretary doesn’t appreciate this forced change. I was able to reuse the same password I had before after requesting the password reset. PhillyLady, RCIfan1912, WAAAYTOOO and 1 other 1 1 1 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted April 11 Report Share Posted April 11 3 minutes ago, DoomSlayer said: I was able to reuse the same password I had before after requesting the password reset. I wish I had known. The change password trick did work. Quote Link to comment Share on other sites More sharing options...
DoomSlayer Posted April 11 Report Share Posted April 11 Just now, RCIfan1912 said: I wish I had known. The change password trick did work. I still had to go through the reset password process, I just entered my old password as my new password. PhillyLady, RCIfan1912, loki007 and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted April 12 Report Share Posted April 12 4 hours ago, RCIfan1912 said: I wish I had known. The change password trick did work. I tried that and it said “you cannot use a previous password. Go figure. CrimsonCruiser, RestingBird and RCIfan1912 1 1 1 Quote Link to comment Share on other sites More sharing options...
DoomSlayer Posted April 12 Report Share Posted April 12 59 minutes ago, Pattycruise said: I tried that and it said “you cannot use a previous password. Go figure. Weird. I reset mine to the same password when I first saw the problem yesterday, and I could not log on. I just tried resetting it now to test after seeing your message and see the same thing you do now. I'm not going to jinx things anymore and just let it be. I still have my old password working, which is good enough for me right now. Pattycruise 1 Quote Link to comment Share on other sites More sharing options...
ScottD Posted April 12 Report Share Posted April 12 3 hours ago, Pattycruise said: I tried that and it said “you cannot use a previous password. Go figure. Same...had to come up with a new one. Quote Link to comment Share on other sites More sharing options...
tjcruisers Posted April 12 Report Share Posted April 12 Only Royal IT can mess something up like this. Wondering if they've done something like changed the password policy (i.e. you need to have a special character in it), but don't want to code something that lets you login with old one and takes you to the change password page. Quote Link to comment Share on other sites More sharing options...
CrimsonCruiser Posted April 12 Report Share Posted April 12 10 hours ago, Pattycruise said: I tried that and it said “you cannot use a previous password. Go figure. same to me. I just capitalized a letter so I didn't have to try to remember something new lol RCIfan1912 and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
SPS Posted April 12 Report Share Posted April 12 15 hours ago, DoomSlayer said: I still had to go through the reset password process, I just entered my old password as my new password. Same here. Odd that "updating" my password to the exact same one was acceptable. DoomSlayer, RCIfan1912, PhillyLady and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted April 12 Report Share Posted April 12 1 hour ago, CrimsonCruiser said: same to me. I just capitalized a letter so I didn't have to try to remember something new lol When my son's college started with the students having to change their password every "x" number of days I told them to put a number at the end and to up the So number each change. They essentially started with an 1 at the end and by the time they graduated they were up to 24. Can you imagine changing your password that many times?!! PhillyLady, CrimsonCruiser and RCIfan1912 3 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted April 12 Report Share Posted April 12 I was fine until today when I was required to change my password. The old system didn't have a character limit, the new system requires your password to be at least 8 characters long. Mine was already that length but no capital letters, so I just changed the cap and was good to go. PhillyLady 1 Quote Link to comment Share on other sites More sharing options...
WAYNO Posted April 12 Report Share Posted April 12 I still can't get in. I have 9-characters, including numbers, letters, small case and caps. It hasn't asked me to change, it just keeps saying my password is incorrect. And not letting me in via my password, I cannot find how/where to change the password. This is frustrating. Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted April 12 Report Share Posted April 12 21 minutes ago, WAYNO said: I cannot find how/where to change the password. WAYNO, PhillyLady and DoomSlayer 2 1 Quote Link to comment Share on other sites More sharing options...
WAYNO Posted April 12 Report Share Posted April 12 @OCSC Mike ... I thought there might be another avenue to confirm/change the password, but I just simply did the forgot password prompt as you suggested, changed my password to the same password I already had, and voila! I am back in business. Thanks. WAAAYTOOO, OCSC Mike, DoomSlayer and 1 other 4 Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted April 12 Report Share Posted April 12 8 hours ago, Pattycruise said: They essentially started with an 1 at the end and by the time they graduated they were up to 24. Can you imagine changing your password that many times?!! I can! I've only been at one of my jobs for 7 years and I'm already up to 39. Our VPN that got set up when the pandemic happened has a different password (of course) and I'm up to 24 already on that one. WAAAYTOOO, PhillyLady and Pattycruise 1 1 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted April 13 Report Share Posted April 13 One company account requires a password change every 45 days and we can't use our last 24 passwords. PhillyLady and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
RestingBird Posted April 13 Report Share Posted April 13 On 4/11/2024 at 10:17 AM, TwoCanSailAway said: Yesterday, I got hit with the message above when trying to log in to Royal's website. Our family has several accounts, all of which produce the same error message. I just attempted to log in again today but received the same error message. Is anyone else having this issue? Is Royal Caribbean having a Zero-day? Having this problem right now RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
RestingBird Posted April 13 Report Share Posted April 13 On 4/11/2024 at 6:02 PM, JohnK6404 said: Same issue... reset password and all good now... strange... But I'm lazy, I don't want to change my password OCSC Mike, PhillyLady, RCIfan1912 and 1 other 1 1 1 1 Quote Link to comment Share on other sites More sharing options...
Mike.s Posted April 13 Report Share Posted April 13 Having the same issue on both Royal and Celebrity apps, changed the password on Royal, for the same one I had previously, on Celebrity I get a HicUp message saying we can't change your password right now. How can a company this big be this bad when it comes to IT. They should be ashamed and embarrassed. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
tingtang Posted April 13 Report Share Posted April 13 3 hours ago, RestingBird said: But I'm lazy, I don't want to change my password I changed mine back to what it was. Worked! RCIfan1912 and PhillyLady 1 1 Quote Link to comment Share on other sites More sharing options...
Mr.Cruiser Posted April 13 Report Share Posted April 13 So there is still no fix and no info which change has caused this issue? Is there someone who did not have any login issues at all? I guess everyone who tried had this problem… I hope Royal does not expect every customer has to change the account‘s password so hoping there will be a fix yet… This all looks like changing password policy gone wrong … Just hoping there was no data breach… PhillyLady and tingtang 2 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted April 14 Report Share Posted April 14 There was a post on Facebook claiming to be an interaction with RC customer support that noted the password change was required due to changes in their login system. Having been involved in implementing a similar upgrade years ago, that makes total sense. But jeez at least send out an email blast letting people know. WAAAYTOOO, Mr.Cruiser, PhillyLady and 3 others 6 Quote Link to comment Share on other sites More sharing options...
Cjd Posted April 14 Report Share Posted April 14 I had the same on both Royal and Celebrity apps. Change the password one and it’s changed it on. Oth! So seems one password covers both logins. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
bradleyp Posted April 15 Report Share Posted April 15 RCL Webpage not allowing logins even with changing the password 4/15/2024 Some contractor at RCL is fixing to lose their job. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted April 15 Report Share Posted April 15 29 minutes ago, bradleyp said: RCL Webpage not allowing logins even with changing the password 4/15/2024 Some contractor at RCL is fixing to lose their job. No problems here. Changed my password 2 days ago. Of course, tomorrow may be a different story, lol. RCIfan1912 and PhillyLady 1 1 Quote Link to comment Share on other sites More sharing options...
PhillyLady Posted April 15 Report Share Posted April 15 I can't get in either--just tried right now--I will wait a few days to use the change the password option. I have actually had the same RC/Celeb password for years and years--and I do work in a job where I have to change my ten different system passwords every 30--45 days, so count me in also as lazy with RC! Quote Link to comment Share on other sites More sharing options...
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