TwoCanSailAway Posted April 15 Author Report Share Posted April 15 Just wanted to add the following.. Password change did resolve issues with accessing the cruise planner/website. Uninstalling/ reinstalling resolved the "Accept Terms & Conditions loop" on the App (android phone). Happy to have everything sorted before we fly to Miami this weekend. Villageidiot and WAYNO 2 Quote Link to comment Share on other sites More sharing options...
WAYNO Posted April 16 Report Share Posted April 16 I don't generally use app's unless it is necessary. My login issues were with my home computer, where I do all my Royal Caribbean business. After this Royal IT snafu, and my changed password, I got to thinking, my Wife does use the app. I just now asked her if she is able to login to the app. NOPE ! She changed her password to her existing password, and now she's able to login. My issue... This may be a little thing to most folks. To non digital-savvy folks like me, if I was down to the wire and needed to conduct last-minute business with Royal, and couldn't, my frustration would overflow. I cannot understand why this issue happened, and Royal not contacting its customers that there was a computer and/or app malfunction that required action by the customer. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted April 16 Report Share Posted April 16 I understand technically why it happened, but I cannot believe RC didn't send out an email blast about it. That's a big whiff on their part. WAYNO 1 Quote Link to comment Share on other sites More sharing options...
WAYNO Posted April 22 Report Share Posted April 22 A short week later, and today I cannot get their website to load. To put so much responsibility on digital communications, and struggle so often to keep it working... It puts a strain on their customers, but it must be an incredible strain on Royal, not to be able to sell goods and services, even for short periods. I know very likely it will be working again. All the more reason I try to plan ahead with my digital business. I'd hate to have to deal with their website at the last minute, and it's not working. . WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Mrs. Thomas Posted April 23 Report Share Posted April 23 23 hours ago, WAYNO said: A short week later, and today I cannot get their website to load. To put so much responsibility on digital communications, and struggle so often to keep it working... It puts a strain on their customers, but it must be an incredible strain on Royal, not to be able to sell goods and services, even for short periods. I know very likely it will be working again. All the more reason I try to plan ahead with my digital business. I'd hate to have to deal with their website at the last minute, and it's not working. . I was just trying to get into my reservation to buy amenities but it's not letting me get to the page with the options. I can get into my reservation, but when I click "plan my reservation" it goes back to the log in screen. I tried more than once and it kept doing the same thing. It's frustrating! They need to get this fixed. RCIfan1912, Cactus527 and WAYNO 2 1 Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted April 23 Report Share Posted April 23 4 minutes ago, Mrs. Thomas said: I was just trying to get into my reservation to buy amenities but it's not letting me get to the page with the options. I can get into my reservation, but when I click "plan my reservation" it goes back to the log in screen. I tried more than once and it kept doing the same thing. It's frustrating! They need to get this fixed. Same glitch here. RCIfan1912 and Mrs. Thomas 2 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted April 23 Report Share Posted April 23 6 minutes ago, Mrs. Thomas said: I was just trying to get into my reservation to buy amenities but it's not letting me get to the page with the options. I can get into my reservation, but when I click "plan my reservation" it goes back to the log in screen. I tried more than once and it kept doing the same thing. It's frustrating! They need to get this fixed. I’m having the same issues. RCIfan1912 and Mrs. Thomas 2 Quote Link to comment Share on other sites More sharing options...
Debstr66 Posted April 23 Report Share Posted April 23 It's working now! Shop, shop, shop til ya drop!! RCIfan1912, Mrs. Thomas, OCSC Mike and 1 other 2 1 1 Quote Link to comment Share on other sites More sharing options...
barjpoe Posted April 23 Report Share Posted April 23 Not sure if it falls under this category or should be another ONC problem. I get this message when I try to purchase an item using my OBC. "Looks like one or more items are unavailable. Hang tight while we send you back to your cart." I've got enough money in my OBC (200.+) and am only using $58. trying to book the shuttle from pier to the port. RCIfan1912 and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
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