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Mini Bar - Does anyone get charge in error for this service?


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I heard that the stateroom mini bar service will no longer be available and I for one am glad to see this go.  It has been more of an inconvenience for me to get the charges reversed for something that I did not consume in my 2 previous cruises.    I believe the confusion was the Evian bottled water that I brought to the room from the casino were mistaken for mini bar consumption.  So if you happen to see this in your stateroom and do not plan to use it, you can request them to be removed from the mini fridge/room.

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Just boarded Liberty and I can report there is nothing in the fridge and no bottles of water on the vanity.  So it looks like this practice has been stopped.  The 12-pack of Evian I pre-ordered a

From what I remember from our Dec NAV cruise, the fridge was empty but there was a "order sheet" to use if you wanted anything stocked in the fridge.   I agree that this is a much better system.  #1

I don't remember seeing them... The drink package could have been the reason...

From what I remember from our Dec NAV cruise, the fridge was empty but there was a "order sheet" to use if you wanted anything stocked in the fridge.

 

I agree that this is a much better system.  #1, it leaves the fridge available for use if you have something you want to put in there, #2 it avoids unintended/erroneous charges and #3, you only get what you want in your fridge.  I guess you could add #4, the bar service person no longer has to bother you to "check" the fridge unless you do have it stocked, in which case I guess he/she is still going to come by occasionally.

 

So the mini bar service has not actually STOPPED, it's just been modified.

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We didn't have a setup on the Allure a couple of weeks ago, but that didn't keep us from receiving an erroneous charge once we got home. It took Risk a couple of days to clear it up saying that we were charged for a bit of water that was in the room. Next time I'm simply going you ask that anything with a charge be removed since they can't seem able to track their inventory.

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Just off the Navigator, a new $6 charge appears on the credit card after we are home. And then 10 minutes on the phone.

 

A big deal? not really. This is the third time for us though. Imagine how many people don't bother with the call......food for thought.

It's easy to miss. In my case, I don't think the rep understood the issue, so it took a couple of days to clear up as she had to contact the ship to get a copy of the folio. We also had an issue with an onboard gift delivery, but the rep did all the work and called me back to tell me everything had been rectified. She even called me once the refund had been processed.

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  • 1 month later...

I heard that the stateroom mini bar service will no longer be available and I for one am glad to see this go.  It has been more of an inconvenience for me to get the charges reversed for something that I did not consume in my 2 previous cruises.    I believe the confusion was the Evian bottled water that I brought to the room from the casino were mistaken for mini bar consumption.  So if you happen to see this in your stateroom and do not plan to use it, you can request them to be removed from the mini fridge/room.

Does anyone know if the mini bar service has been discontinued? If not, couldn't you just request that it be emptied and that marked somewhere on your folio? I've done this in the past at hotels. Also, a lot of people state that the fridges don't work so well. I have purchased a water package as my wife doesn't drink a lot of soda and coffee and such, but is it worth it if the fridge can't keep it cold.

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We didn't have the stocked refrigerator like in years past on the Allure in January and up until that point I had never had an erroneous mini bar charge. After this cruise, I was charged for a bottle of water I did not consume, but the charge was added after we left the ship. A call to Royal and they reversed the charge. While it was easy to recertify, what annoyed me it's that they said they did it as a courtesy rather than acknowledging that it was an error on their part. I'm going to take a picture when I leave the cabin on the last morning in the future.

 

I did stay at a hotel precruise where their automated system charged because housekeeping bumped an item and it threw their system off. Unfortunately, they charged a $25 to remove the mini bar, so we kept it.

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We didn't have the stocked refrigerator like in years past on the Allure in January and up until that point I had never had an erroneous mini bar charge. After this cruise, I was charged for a bottle of water I did not consume, but the charge was added after we left the ship. A call to Royal and they reversed the charge. While it was easy to recertify, what annoyed me it's that they said they did it as a courtesy rather than acknowledging that it was an error on their part. I'm going to take a picture when I leave the cabin on the last morning in the future.

 

I did stay at a hotel precruise where their automated system charged because housekeeping bumped an item and it threw their system off. Unfortunately, they charged a $25 to remove the mini bar, so we kept it.

I guess with at least that hotel, you have to pay, not to pay!

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  • 2 months later...
On 1/21/2017 at 4:14 AM, L454S said:

Just off the Navigator, a new $6 charge appears on the credit card after we are home. And then 10 minutes on the phone.

 

A big deal? not really. This is the third time for us though. Imagine how many people don't bother with the call......food for thought.

I emailed RCCL less than 4 hours ago about the charge for 2 bottles of water that was billed AFTER debarkation from Adventure OTS on 5/27 (I had previously had the charge removed via telephone). I called the practice despicable. I got a phone call about it "from Michael Bayley's office" a few minutes ago.

I was told that "a decision was made today that effective July1, water will no longer be left in the staterooms" and that an order form will be left for those that do want it.

We are not sailing again until next May, so it would be nice if anyone here sailing July 1 or later can let us know if that happens. Thanks!

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  • 1 month later...

There are always bottles of water in my cabin when I get there and others appear throughout the cruise.  I never know where they come from or whether they are C&A "gifts" or something else.  If they have a paper tag on them I do not use them.  If they do not, I do.  I have never been charged for anything from the fridge (even when they did stock it) or bottled water.  Lucky ?  Probably.

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42 minutes ago, WAAAYTOOO said:

There are always bottles of water in my cabin when I get there and others appear throughout the cruise.  I never know where they come from or whether they are C&A "gifts" or something else.  If they have a paper tag on them I do not use them.  If they do not, I do.  I have never been charged for anything from the fridge (even when they did stock it) or bottled water.  Lucky ?  Probably.

You Pinnacle people always get the free stuff...

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10 hours ago, Skid said:

Can anyone that has gotten back recently please post here to let us know if they were charged post cruise for unused water? And if Royal truly did stop putting the bottles of water in the cabins? Thanks.

I got hit with this.  $5.84.  Just called RC this morning to rectify the situation.

Easy enough to fix, but seems odd it happens this frequently.

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29 minutes ago, Matt said:

I got hit with this.  $5.84.  Just called RC this morning to rectify the situation.

Easy enough to fix, but seems odd it happens this frequently.

So much for them doing away with the bottles and the charges. I guess when they called me from "Michael Bailey's office" immediately after my complaint to say the policy will change on July1, they were just flapping their lips to appease me.

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