tonyfsu21 Posted July 23, 2021 Report Share Posted July 23, 2021 Anyone else getting an error when checking Royal Up status (“This page has sailed away”)? Quote Link to comment Share on other sites More sharing options...
twangster Posted July 23, 2021 Report Share Posted July 23, 2021 Working for me. https://www.royalcaribbean.com/booked/cruise-room-upgrade Maybe I misunderstood on the upgrade status though. For a cruise I cancelled I get this: Quote Link to comment Share on other sites More sharing options...
tonyfsu21 Posted July 23, 2021 Author Report Share Posted July 23, 2021 Quote Link to comment Share on other sites More sharing options...
SmoothJ24 Posted July 23, 2021 Report Share Posted July 23, 2021 Works for me as well. Quote Link to comment Share on other sites More sharing options...
Atricks Posted July 23, 2021 Report Share Posted July 23, 2021 1 hour ago, tonyfsu21 said: Anyone else getting an error when checking Royal Up status (“This page has sailed away”)? It worked for me, although the website (and app) has been flaky all week. Try this link if nothing else works (or if you have an email, click the "modify" link they send in it) https://www.royalcaribbean.com/booked/cruise-room-upgrade Quote Link to comment Share on other sites More sharing options...
MicDay Posted July 24, 2021 Report Share Posted July 24, 2021 Doesn't work for me either Tried RC's link and the above links. but like @Atricks said the website and app have been off/on all week Quote Link to comment Share on other sites More sharing options...
CrznTxn Posted July 24, 2021 Report Share Posted July 24, 2021 We get the "sailed on" screen. I believe we are too close to our August 7 sailing and the bid input has been closed. Quote Link to comment Share on other sites More sharing options...
Temeculaguy Posted July 24, 2021 Report Share Posted July 24, 2021 like others have said, the website has been wacky all week. One of my cruises vanished (just so happens it's the one I got an unreal deal on early in the pandemic) but I called and was told it is a system wide problem and the TA confirmed I still have my suite which is now sold out and before selling out was 4x what I paid, that was not the booking I wanted to vanish. It all came back tonight but on my wife's login it's still missing. Wait till Monday, but if you already bid on royalup, the third party that handles it still has your offer so you are probably good. I just checked my upcoming offers/bids and it works but it probably didn't yesterday. I've noticed they tend to issue royalup offers 3 days before sailing right now, I'm sailing in two weeks and have tracked previous sailing that have a bunch of suites until 2-3 days before sailing and then suddenly they are all gone. If you are sailing next weekend, it will likely happen tue, wed or thur for a saturday sailing, if it is further out no worries about the website, it should be fixed. Quote Link to comment Share on other sites More sharing options...
dandi799 Posted July 24, 2021 Report Share Posted July 24, 2021 I get that message when I go to the page - https://www.royalcaribbean.com/booked/cruise-room-upgrade, but when I click on the "modify/cancel" link in the email they sent me confirming my bid, I can see that all but one of my bids are expired. So, I'm thinking maybe that message comes up if you click that original Royal link once bidding is closed? Quote Link to comment Share on other sites More sharing options...
Scooter6251 Posted July 24, 2021 Report Share Posted July 24, 2021 17 hours ago, tonyfsu21 said: Anyone else getting an error when checking Royal Up status (“This page has sailed away”)? When I enter name & booking number on that page it just spins. Quote Link to comment Share on other sites More sharing options...
twangster Posted July 24, 2021 Report Share Posted July 24, 2021 11 minutes ago, Scooter6251 said: When I enter name & booking number on that page it just spins. Not all sailings will see RoyalUp and it can depend on who you booked your cruise through. Some travel agencies such as big box retailers don't participate in RoyalUp. Quote Link to comment Share on other sites More sharing options...
Blenkej Posted July 24, 2021 Report Share Posted July 24, 2021 I get the same from the website. Been like that for atleast a few days, but if I go though the email to modify or update my bids, I can see them and they are all pending. Sail date is 22 Aug. Quote Link to comment Share on other sites More sharing options...
MadamG2U Posted July 24, 2021 Report Share Posted July 24, 2021 23 hours ago, tonyfsu21 said: Anyone else getting an error when checking Royal Up status (“This page has sailed away”)? I just checked and get the same message. I booked thru Royal casino Quote Link to comment Share on other sites More sharing options...
Wilson Posted July 24, 2021 Report Share Posted July 24, 2021 I am able to add my name and reservation number and thin get the spinning wheel..."Please wait, we are checking for availability" Quote Link to comment Share on other sites More sharing options...
tonyfsu21 Posted July 24, 2021 Author Report Share Posted July 24, 2021 It’s annoying that RC can’t get a grip on their IT. WAAAYTOOO and Wilson 2 Quote Link to comment Share on other sites More sharing options...
MicDay Posted July 24, 2021 Report Share Posted July 24, 2021 11 hours ago, dandi799 said: I get that message when I go to the page - https://www.royalcaribbean.com/booked/cruise-room-upgrade, but when I click on the "modify/cancel" link in the email they sent me confirming my bid, I can see that all but one of my bids are expired. So, I'm thinking maybe that message comes up if you click that original Royal link once bidding is closed? Tried this and I see mine just like @dandi799 Quote Link to comment Share on other sites More sharing options...
Scoular Posted July 26, 2021 Report Share Posted July 26, 2021 Mine just spins. I tried contacting RCI via Twitter but no response yet. Quote Link to comment Share on other sites More sharing options...
Wilson Posted July 26, 2021 Report Share Posted July 26, 2021 4 hours ago, Scoular said: Mine just spins. I tried contacting RCI via Twitter but no response yet. I contacted them on Twitter a couple days ago. They said no errors on their end and to clear my cache/cookies and try again. I explained this was not my first rodeo with Royal IT issues and I always try doing that before reporting problems. Further advised them that I tried it on multiple browsers and it was not only my PC but my phone as well. Their next reply was basically “yes, you’re right and we’re looking into it”. Still doesn’t work. Scoular 1 Quote Link to comment Share on other sites More sharing options...
tonyfsu21 Posted July 26, 2021 Author Report Share Posted July 26, 2021 On another note (I think I can hijack my own thread) I am continuously getting hate mail from RC via Bioreference which is the company that schedules the PCR tests at the terminal. I have received multiple emails basically telling me I still need to schedule my kids appointments even though I did this the same day the first email was sent to me and have the documentation. I called RC and told them that I am receiving these emails and the IT department can’t figure out what’s going on. It’s just annoying. Yesterday I received emails basically saying “this is your last chance”. Really aggravating. WAAAYTOOO and Wilson 2 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted July 26, 2021 Report Share Posted July 26, 2021 2 hours ago, tonyfsu21 said: On another note (I think I can hijack my own thread) I am continuously getting hate mail from RC via Bioreference which is the company that schedules the PCR tests at the terminal. I have received multiple emails basically telling me I still need to schedule my kids appointments even though I did this the same day the first email was sent to me and have the documentation. I called RC and told them that I am receiving these emails and the IT department can’t figure out what’s going on. It’s just annoying. Yesterday I received emails basically saying “this is your last chance”. Really aggravating. I can't remember which thread this is on, or if it's on the FB Insider's Group page, but lots of people experience the same thing. I believe the consensus was "annoying, but don't worry about it" ? tonyfsu21 1 Quote Link to comment Share on other sites More sharing options...
MadamG2U Posted July 26, 2021 Report Share Posted July 26, 2021 I'm not checking any more if it has sailed well I'm ok with my room. Just don't want a surprise charge to my card. Not sailing until 9/19 so I guess I have time. Quote Link to comment Share on other sites More sharing options...
bryresangel Posted July 26, 2021 Report Share Posted July 26, 2021 I received an email that they cancelled both my bids, and now I cannot get to the Royal Up website. Any suggestions? Quote Link to comment Share on other sites More sharing options...
teddy Posted July 26, 2021 Report Share Posted July 26, 2021 fwiw, When I click the link in the bid confirmation email I received, I can see our pending bids. This is for our September 4th sailing on Adventure. Quote Link to comment Share on other sites More sharing options...
Wilson Posted July 26, 2021 Report Share Posted July 26, 2021 IMG_3305.MOV Quote Link to comment Share on other sites More sharing options...
Pattie A. Posted July 27, 2021 Report Share Posted July 27, 2021 I can see the page to enter info, but once I enter our info, I get the "that page has sailed on" message. Someone else in the FB group for my sailing said it's because we're too close to our sailing date. (He has already received an email stating his bid was rejected -- we're still waiting on ours.) Quote Link to comment Share on other sites More sharing options...
SmoothJ24 Posted July 27, 2021 Report Share Posted July 27, 2021 I get the same, even though I currently have bids in place. As someone already pointed out, it maybe too close to the sailing date that they are not entertaining new offers. However if I used the email link, I would be able to edit and view my current offers. Quote Link to comment Share on other sites More sharing options...
tonyfsu21 Posted July 27, 2021 Author Report Share Posted July 27, 2021 So the page came back and I won my bid once again for Owners Suite on Freedom! Wilson, fireclan, KristiZ and 6 others 6 3 Quote Link to comment Share on other sites More sharing options...
SmoothJ24 Posted July 27, 2021 Report Share Posted July 27, 2021 14 minutes ago, tonyfsu21 said: So the page came back and I won my bid once again for Owners Suite on Freedom! Nice… ours still says pending and we are 4 days away from sailing on the Odyssey. tonyfsu21 1 Quote Link to comment Share on other sites More sharing options...
Wilson Posted July 27, 2021 Report Share Posted July 27, 2021 4 hours ago, tonyfsu21 said: So the page came back and I won my bid once again for Owners Suite on Freedom! What category were u in before upgrade? Did minimum bid get it done? Quote Link to comment Share on other sites More sharing options...
tonyfsu21 Posted July 27, 2021 Author Report Share Posted July 27, 2021 55 minutes ago, Wilson said: What category were u in before upgrade? Did minimum bid get it done? Rear facing extended balcony. I bid just under the maximum on the Royal and owners suite and ended up with the owners suite. Wilson, WAAAYTOOO and SpeedNoodles 2 1 Quote Link to comment Share on other sites More sharing options...
Scoular Posted July 28, 2021 Report Share Posted July 28, 2021 Are others still getting the spinning error? I am. Quote Link to comment Share on other sites More sharing options...
Wilson Posted July 28, 2021 Report Share Posted July 28, 2021 2 hours ago, Scoular said: Are others still getting the spinning error? I am. Yes Scoular 1 Quote Link to comment Share on other sites More sharing options...
SmoothJ24 Posted July 29, 2021 Report Share Posted July 29, 2021 I guess we didn’t get upgraded…oh well. It is now 2 days before departure on the Odyssey and all of our bids are still pending. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
SmoothJ24 Posted July 29, 2021 Report Share Posted July 29, 2021 8 hours ago, SmoothJ24 said: I guess we didn’t get upgraded…oh well. It is now 2 days before departure on the Odyssey and all of our bids are still pending. I spoke way too soon I guess... I saw all my bids expire except for one, and then I saw the email, charge, and upgraded stateroom under royalcarribean.com. WAAAYTOOO, tonyfsu21, AshleyDillo and 2 others 3 1 1 Quote Link to comment Share on other sites More sharing options...
MadamG2U Posted July 29, 2021 Report Share Posted July 29, 2021 4 hours ago, SmoothJ24 said: I spoke way too soon I guess... I saw all my bids expire except for one, and then I saw the email, charge, and upgraded stateroom under royalcarribean.com. Congrats! I sail in Sept so just patiently waiting SmoothJ24 1 Quote Link to comment Share on other sites More sharing options...
SmoothJ24 Posted July 29, 2021 Report Share Posted July 29, 2021 21 minutes ago, MadamG2U said: Congrats! I sail in Sept so just patiently waiting I was down in the dumps this AM, but seeing that pending after those expired bids gave me a bit more hope. Quote Link to comment Share on other sites More sharing options...
Scoular Posted July 29, 2021 Report Share Posted July 29, 2021 4 hours ago, SmoothJ24 said: I spoke way too soon I guess... I saw all my bids expire except for one, and then I saw the email, charge, and upgraded stateroom under royalcarribean.com. With the main link not working, may I ask what link you’re using? Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted July 29, 2021 Report Share Posted July 29, 2021 @SmoothJ24What room did you upgrade to? Quote Link to comment Share on other sites More sharing options...
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