Jump to content
Pooch

Getting a different MEI TA?

Recommended Posts

3 minutes ago, MKSglitz said:

If you've never used a TA before and first connect to MEI, is it possible to request a specific TA?  

Yes, you can.  On the MEI website it lists all the agents and their direct e-mails. Just e-mail the person you want without going through the general booking link.

Share this post


Link to post
Share on other sites

To be fair, let me say that my agent will always check my fares when a new sale comes along to see if I will save any money BUT she does not (nor do I expect her to) check daily to see if there has been a random price fluctuation.  It would be virtually impossible for any agent to do that.  There have been many times when I have found a random fair reduction and contacted Michelle.  She has always responded very promptly to let me know how the change would affect my fare.  Sometimes it works out to be a real savings but more often it does not.

So, if you are looking for someone to check every day to see if your fare could possibly be reduced, I think you will be sorely disappointed.  No agent has the time to do that for every client and every cruise.  If, on the other hand, you have an agent who is not responsive, then I say find a new one.  Even travel agents have personal lives !!  ...so it is possible that something in the "real world" can affect an agent's responsiveness but if it is a behavior that is repeated then it's time to find someone new.

Just remember that YOU are your best advocate and NOBODY is going to care more about finding price reductions than YOU.  For some people, saving a little money isn't worth the requirement to track prices every single day (sometimes more than once ?) and then there are those of us who make an obsession out of checking prices and we are a TA's worst nightmare !!

Share this post


Link to post
Share on other sites

I totally agree, the TA is not my personal slave.  But he indicated he was putting me on a list to be contacted when the 2020 Alaska sailings opened.  I found out here that they were open and had to contact him.  I asked for advise and he sent a link to RCCL's cruise information.  I asked for quotes for Aug & May, he gave me Aug without telling me May would save over $1000 and when I asked for a May quote, he gave me June. 

I asked him to check when the discounts would be available for a late February WDW trip.  Again, I found out through a Disney forum that some came out and again had to contact him.  Got 3-4 incorrect quotes before he got it right.

Now I only know this because I do my research too but what if I hadn't?  I don't think I can trust him to check for anything at this point. 

I wanted to use a TA because I know NOTHING about Alaska cruising and was looking for information beyond what RCCL provides.  If all he can do is reiterate what's on RCCLs website, not sure what I need him for?

Share this post


Link to post
Share on other sites

Based on the private messages I am getting in reply to this post, I am not the only one with issues.  You long-time members seem to have much better service from MEI than me and the people who've sent PMs to me are getting.

Share this post


Link to post
Share on other sites

+1 for Michelle! I don't know if it's because I booked 3 cruises within the coming year or not. Long-time members might get better service because they are repeat customers. However, Michelle has been great since day one and I put her through the wringer with the first cruise she did with me as she had to repeatedly go back to the Casino Royale folks. Hope she's enjoying her time on Symphony this week!

Share this post


Link to post
Share on other sites

I suggest getting a recommendation for a specific TA, not a general TA company. Large TA agencies have many agents that vary from outstanding to really bad. I talked to friends of mine that cruise very frequently for a recommendation and that TA turned out to be great.

Share this post


Link to post
Share on other sites

We have had similar experiences with our TA where we are more aware of price changes than our TA even though we do not check every day. Also I think we have been on more sailings and listened to more of Matt's podcasts than our TA so from a general knowledge perspective there are times when I feel we know more about RCCL than our TA. Matt is always promoting TAs but I feel he gets exceptional service in part due to the number of cruises he goes on and because he promotes them so much. 

Share this post


Link to post
Share on other sites
5 hours ago, davidlap said:

We have had similar experiences with our TA where we are more aware of price changes than our TA even though we do not check every day. Also I think we have been on more sailings and listened to more of Matt's podcasts than our TA so from a general knowledge perspective there are times when I feel we know more about RCCL than our TA. Matt is always promoting TAs but I feel he gets exceptional service in part due to the number of cruises he goes on and because he promotes them so much. 

I don’t know if that is true. I contacted an MEI agent for my first cruise. I did not get the referral here but found her on a Disney TA list that noted she also could help with RCL. I never had to contact her about price decreases, they were always done automatically. As far as she was concerned I was just a new client, but I have booked with her again based on my first experience.

Share this post


Link to post
Share on other sites

Clearly up and down experiences here.  I still want to book an Alaskan cruise but know I need help.  I haven’t heard from the MEI TA since I told him I didn’t think we were a good fit, no attempt to find out how he could be more helpful or offer to hand me over to someone else.  No contact from MEI at all.  

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...