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Anthem OTS 2019-Nov-16 re-routed


TheaFromCDA

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Hi guys,

We just received an e-mail notifying us of an itinerary change for the Nov 16, 1019 Anthem OTS sailing (snippet below).

 

Im not too upset about missing Florida but was really looking forward to Cococay.

Question- For those that have been through something similar before:

Is it possible to have Bermuda-Cococay reroute or is it too far that if we end up with Plan B, there’s zero chance of a Cococay stop? 

email snippet:

“We’re being as transparent as possible, as early as possible, to help you plan the best cruise. Below, are the considerations we’re making through this decision process given what we already know:

 

  • First and foremost, your safety is our highest priority.
  • We don’t want to make a decision too early and miss out on being able to take you to the Bahamas.
  • Due to the way the storm’s moving and the swells it’s creating, we already know we will be unable to visit Port Canaveral, Florida.
  • There is a potential for impact to our visit to Nassau, Bahamas and Perfect Day at CocoCay.

 

So, what’s the plan? We have a couple, actually. 

 

  • Plan A: Currently, we hope to sail around the storm and stick to our Bahamas itinerary, and as long as it’s safe, we’ll visit Nassau and Perfect Day at CocoCay.
  • Plan B: Should it be unsafe to stick to our original itinerary, we would visit Bermuda and overnight there. Bermuda is a snorkeler’s paradise, from the pink sand beaches, to the historic towns of St. George’s or Hamilton, and the natural wonders of Crystal and Fantasy cave, there really is something for everyone to enjoy. So, it would still be an awesome cruise! ”
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Yeah, I don't think it would be possible.  I'm looking at this storm track, and it looks like there's a chance they can slingshot East ahead of the storm and get to Bahamas, and the weather doesn't look terrible there.  By the same token, overnight in Bermuda is also a lot of fun...wherever we go, there we are!

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30 minutes ago, Flacruiser99 said:

I can't see how they could got to both Bermuda and the Bahamas in 7 days.

Ah... thank you... I am sadly bad with gauging distances . Though that makes sense that if it’s routed there to avoid the storm, it’s also sadly too far to get to and back.

7 minutes ago, Mike Stephens said:

Yeah, I don't think it would be possible.  I'm looking at this storm track, and it looks like there's a chance they can slingshot East ahead of the storm and get to Bahamas, and the weather doesn't look terrible there.  By the same token, overnight in Bermuda is also a lot of fun...wherever we go, there we are!

Thank you, I’ve never been to Bermuda so I’ll go check what the Matt/ others on here recommend to do. Super disappointed about possibly missing Cococay?

Since the ship sails tomorrow, does the RCCL decide which reroute option to take before leaving the departure port? Or can the captain decide Saturday night Sunday? 

 

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44 minutes ago, Flacruiser99 said:

I can't see how they could got to both Bermuda and the Bahamas in 7 days.

I don't see why not.  This past June we were on a 9N Anthem cruise that went to Bermuda, Philipsburg, San Juan, & Labadee.  Seems doable to me...

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We're on this tmrw too. Super nervous because this is our first cruise ever and now there is so much uncertainty regarding the intenirary. If we do either option A or B, does that mean there would be only 2 port days instead of 3? Seems like way too few port days for a 7 night cruise. Idk whether to cancel or not. We booked this for the CoCo Cay stop so missing it would be such a disappointment. What would some of the seasoned cruisers do in this case? Should we go for it anyway? 

I also still haven't heard back on Royal Up and we're less than 24 hours away at this point. Is this normal? I thought we should have heard back by now with either an acceptance or rejection email.

Super bummed because this is not a good way to start off a first cruise. 

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Just now, Cez said:

@CarlaB @TheaFromCDA

See you on the ship ?

I'm loading my carry on with plenty of ginger and crossing fingers that we can make to Bahamas. Bermuda forecast sucks ?

 

Right! Like I maybe wouldn't have minded Bermuda but it looks like it's gonna rain. So having to miss Coco Cay and being in rainy Bermuda isn't looking like the best option. ? So conflicted on what to do.

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17 minutes ago, CarlaB said:

 

I also still haven't heard back on Royal Up and we're less than 24 hours away at this point. Is this normal? I thought we should have heard back by now with either an acceptance or rejection email.

 

I've always received my Royal Up email the night before embarkation.  Check your spam folder as well.  Itinerary changes are just part of cruising - they aren't going to sail you through a storm (and you don't want them to!).

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1 minute ago, SpeedNoodles said:

I've always received my Royal Up email the night before embarkation.  Check your spam folder as well.  Itinerary changes are just part of cruising - they aren't going to sail you through a storm (and you don't want them to!).

Is that just for the standard rejection email or is there still a possibility it could be accepted this late? I mean seems like some people are cancelling so maybe some rooms opened up. 

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1 minute ago, CarlaB said:

Is that just for the standard rejection email or is there still a possibility it could be accepted this late? I mean seems like some people are cancelling so maybe some rooms opened up. 

They've always been rejection emails for me, but that doesn't mean that it couldn't go the other way, I'd think.

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On Anthem now and due to a medical emergency we are supposed to arrive at the pier in Bayonne in a few minutes. The Captain announced around noon that a passenger needed to get to the hospital but could not be flown by helicopter. So we have cruised quickly to arrive tonight instead of at 6am tomorrow.

So whatever the decision on your itinerary tomorrow at least you know the ship will be there!

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3 hours ago, CarlaB said:

Right! Like I maybe wouldn't have minded Bermuda but it looks like it's gonna rain. So having to miss Coco Cay and being in rainy Bermuda isn't looking like the best option. ? So conflicted on what to do.

Bermuda Public Forecast
Issued At: 4:30 pm Friday, November 15, 2019
 
Saturdayb_cloudy.gifHi 25 / 77Lo 22 / 72Sunny Periods
 
Sundayb_cloudy.gifHi 25 / 77Lo 22 / 72Sunny Periods
 
Mondayb_pcloudy.gifHi 26 / 78Lo 23 / 73Mix of Sun and Cloud
 
Tuesdayb_cloudy.gifHi 25 / 77Lo 22 / 72Sunny Periods
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Leaning towards cancelling at this point. So the new itinerary that is showing up on the app is leaving from Bayonne, sea day, THEN BACK to Bayonne and another sea day. 4 back to back sea days. It's like 40 degrees here now so basically we're circling in cold weather which means everyone is either crowding the indoor pools or inside for 4 days. Then an overnight in Bermuda which has highs of mid to low 70s next week and rain and thunderstorms. ?

Super bummed out but at this point we are likely gonna cancel. I have two small kids and our main attraction was CoCo Cay and the ease of moving around that island and all the included activities. There won't be much for our small kids to do in Bermuda if it's raining both days. 

Historically hasn't Royal provided some kind of compensation in an event like this? They've completely changed the itineraries and now have 4 sea says in the cold North! I have called Royal twice and both times the employees don't even know what is going on. I had to forward both reps the email we got directly from Royal. They said the best they can do is refund one day for Coco Cay as a future cruise credit which one rep said would be maybe around $200-300. I thought I read here before that a cruise got rerouted to Canada up North instead and everyone who chose to go got 50% back refund AND a future cruise credit. Does that sound right? Shouldn't we be getting something similar especially given we'll have cold weather and rocky seas for the first 4 days?

Sorry for the long post and vent. We were so excited for this cruise we had planned for months and to be completely blindsided like this at the last minute is such a disappointment and so frustrating especially when Royal won't give us any definitive answer. I get Mother Nature is unpredictable but Royal won't even give me an answer. They have already updated the site and app to reflect Bermuda but the rep keeps telling me we're still going to Coco Cay and they aren't aware of the changes when we got an email DIRECTLY from Royal with the changes. ?

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I would like to consider myself a seasoned cruiser and unless Royal is offering a full refund if you cancel, I would still sail.  I have been on Anthem to Canada/NE and it was rainy a few of those days.  I didn't really notice as I found plenty to do on the ship that kept me warm and out of the rain

The kids will have Adventure Ocean which they may enjoy partaking in.

I always advise to take the cruise in these situations since the folks that sail tend to end up better compensated than those that cancel.  Royal won't offer more than a full refund and you can assume that's going to be a in the form of a Future Cruise Credit with restrictions and an expiration date.  If you're fine with that and could use it within the year, then go for it. 

If you do take the option to sail you sometimes end up a with partial FCC and OBC AND you still got to be on a cruise.

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1 hour ago, AshleyDillo said:

I would like to consider myself a seasoned cruiser and unless Royal is offering a full refund if you cancel, I would still sail.  I have been on Anthem to Canada/NE and it was rainy a few of those days.  I didn't really notice as I found plenty to do on the ship that kept me warm and out of the rain

The kids will have Adventure Ocean which they may enjoy partaking in.

I always advise to take the cruise in these situations since the folks that sail tend to end up better compensated than those that cancel.  Royal won't offer more than a full refund and you can assume that's going to be a in the form of a Future Cruise Credit with restrictions and an expiration date.  If you're fine with that and could use it within the year, then go for it. 

If you do take the option to sail you sometimes end up a with partial FCC and OBC AND you still got to be on a cruise.

They're offering a full refund as an FCC. We decided to go with this option and hope to book Oasis when she's in Bayonne some time next year. Sucks to miss this after months of planning but both our jobs are flexible and our kids are not in grade school yet so we have the flexibility to book again at a later date when the seas are hopefully much calmer. ? 

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10 hours ago, RCIfan1912 said:

I am out of the loop here, is this because of a hurricane? Are we really still seeing hurricanes in mid November? That really stinks if you can't get to Coco Cay. Bermuda is awesome, been there 4 times and LOVE it but still not great to miss the new Coco Cay. Good luck, I hope everything works out for you.

Not going to lie,  I didn’t even know there was a potential storm prior to getting the email when we were already halfway driving to NJ From Canada?

Due to the fact we were already on our way + time from work, cancelling wasn’t a viable option for us so I’m just ?? That Plan A STILL happens. 

I know Carla had mentioned just one night in Bermuda which  confused me a little since it wasn’t one of the options given and unfortunately up until now (2:38AM EST, the Royal app still has the old itinerary and https://www.royalcaribbean.com/cruise-ships/itinerary-updates says no updates ?)

@MaryS was kind enough to provide possible hope that Plan B would still be ok.

@CarlaB I hope that the next sailing goes better for you and the fam. This is the first time we’re sailing out of NJ (we’ve done Harmony and Symphony the prior years ) so I’m sure your kids will love Oasis (if that’s what you intend to rebook)

 

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9 hours ago, Cez said:

@CarlaB @TheaFromCDA

See you on the ship ?

I'm loading my carry on with plenty of ginger and crossing fingers that we can make to Bahamas. Bermuda forecast sucks ?

 

@Cez I also stocked up on gravol so if you run low on ginger... just give me a shout and I’ll share some of my stash ?

I’m really still hoping Cococay happens... on Twitter the ppl on grandeur that had the same itinerary didn’t get the same notices as us. 
 

also what’s happening in Anthem that there seems to be a medical emergency that was bad enough to impact the trip ?

 

here’s to hoping for Plan A + a safe trip for everyone on board!

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This is the part of Anthem out of NYC year round that simply doesn't make any sense to me whatsoever.  I guess when you have 50,000,000 people within a 1 day drive, you can always find 4 or 5 thousand to fill up a ship for the week, but it's only November and the weather is ruining vacations.  

I guess you can compare the cold weather in the Northeast to cruising in hurricane season in the SE Atlantic and the Caribbean.  However, there are not always hurricanes in the Caribbean in September, and if there is, most of the time the cruise lines can work around them.  A dome of cold weather in the NE is a given from November to March, and there is only 1 direction you can go to get out of it.  You are pretty much guaranteed cold weather on the first day and the last day and hope that's all.

If given a free trip on the Anthem in January, I would take it gladly.  If making a choice with my hard earned money, I would fly to San Juan this time of year.

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1 hour ago, Cez said:

I think that we’ll be placed 12 miles from the shore to open casino

Dang... you’re probably right.

Given the fact it says we’re “anchored” +one of the responses of one of the twitter reps :

Hi there. More details will be provided once onboard on how you may get on and off the ship before it departs. -Sam

I’m hoping it means we can have in/out privileges...but your logic makes sense too ( if the weather won’t be to terrible)which actually is worse ... I was hoping I can cancel my voom plan,  just use my regular phone and just buy it for tues-fri ...which won’t work if we’re that far from port? 

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11 hours ago, RCVoyager said:

Well, I think we have our answer.  I just checked marinetraffic.com.  The ship is still in port.  It was supposed to embark at 3:00 PM.  No casino and no shops.  

Well at least that update at around 945am is allowing us to get off the boat now...at least we can go to NYC if anything ?

Are you going off ship?

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Hi All,

For any one who was on this sailing...I tried piecing the sequence of events together but some of the details got hazy. What exactly happened and what did the final itinerary look like?

I wonder why they didn't send Anthem on a NE/Canada itinerary instead? Or is this something most people don't want, especially if you booked a warm-weather destination?

Due to work, my wife and I will most likely be sailing during hurricane season from now on. I was curious on how RCL handles these unpredictable weather situations from Cape Liberty.

I did notice that, unless its a hurricane, RCL doesn't post every single itinerary change on their website or Twitter.

Thanks!

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On 11/16/2019 at 8:25 AM, RCVoyager said:

This is the part of Anthem out of NYC year round that simply doesn't make any sense to me whatsoever.  I guess when you have 50,000,000 people within a 1 day drive, you can always find 4 or 5 thousand to fill up a ship for the week, but it's only November and the weather is ruining vacations.  

I guess you can compare the cold weather in the Northeast to cruising in hurricane season in the SE Atlantic and the Caribbean.  However, there are not always hurricanes in the Caribbean in September, and if there is, most of the time the cruise lines can work around them.  A dome of cold weather in the NE is a given from November to March, and there is only 1 direction you can go to get out of it.  You are pretty much guaranteed cold weather on the first day and the last day and hope that's all.

If given a free trip on the Anthem in January, I would take it gladly.  If making a choice with my hard earned money, I would fly to San Juan this time of year.

It’s not the northeast weather that’s causing the issue though, It’s the weather in Florida and the Bahamas. I also take a cruise anywhere anytime. 

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I only cruise from NJ/NY and you just take the good with the bad. In the end we are on a big, beautiful and incredible cruise ship so its good no matter what. I typically don't care where we end but next May we on Oasis and REALLY don't want to miss Coco Cay. I mean this is one cruise we don't want to miss Coco Cay and to lesser extent Cape Canaveral either. Really looking forward to this cruise. Oasis from NJ to the new awesome Coco Cay is a big deal to us.

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2 hours ago, Ogalthorpe Haywood said:

It’s not the northeast weather that’s causing the issue though, It’s the weather in Florida and the Bahamas. I also take a cruise anywhere anytime. 

You are correct.  The storm was in the South.  However, you have to stay in the North, where it is cold, and you couldn't get South without going through it or waiting for it to pass before you go, which is what they decided to do.

If you are in FL and there is a storm in the East and South, you can go West.  If there is a storm in the Gulf, you can go East.  If you are in the upper East coast, there is nowhere to go.  Someone mentioned going North which you could do, but that's a bad back up plan in the Winter.

Again, if given a free trip on the Anthem in January, I would gladly go, and not complain one bit.  The thought of spending really hard earned money and ending up with what this week's travelers ended up with, it would be somewhat on me for choosing to sail from NYC in November or really October through April.

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1 hour ago, RCVoyager said:

You are correct.  The storm was in the South.  However, you have to stay in the North, where it is cold, and you couldn't get South without going through it or waiting for it to pass before you go, which is what they decided to do.

If you are in FL and there is a storm in the East and South, you can go West.  If there is a storm in the Gulf, you can go East.  If you are in the upper East coast, there is nowhere to go.  Someone mentioned going North which you could do, but that's a bad back up plan in the Winter.

Again, if given a free trip on the Anthem in January, I would gladly go, and not complain one bit.  The thought of spending really hard earned money and ending up with what this week's travelers ended up with, it would be somewhat on me for choosing to sail from NYC in November or really October through April.

I agree, but I also appreciate that we have a royal port in the northeast. We’ve taken our last 4 cruises out of cape liberty and it just makes it much more affordable for us. We choose to go in April and May so we don’t really have to deal the rough northeast weather. Those that leave in the winter just have to accept that they might have a day or two of frigid temps. 

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1 hour ago, Ogalthorpe Haywood said:

I agree, but I also appreciate that we have a royal port in the northeast. We’ve taken our last 4 cruises out of cape liberty and it just makes it much more affordable for us. We choose to go in April and May so we don’t really have to deal the rough northeast weather. Those that leave in the winter just have to accept that they might have a day or two of frigid temps. 

We actually agree.  I think you make my point.  I think it's crazy to have a full time ship in New York, but with 50,000,000 people within a 1 day drive, RCCL can fill a ship every week.  It is not a purchase I would make.  However, if given that trip, I would gladly take it in a heartbeat. 

 

So if anyone wants to pay for my wife and I to go on the Anthem in January, I can give you my email address.  Kidding of course.

 

Peace to you Ogalthorpe.

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2 hours ago, WAAAYTOOO said:

What did the final altered itinerary look like ?

They are on their way now to Coco Cay for a one day stop on Wednesday. It was supposed to be an overnight in Bermuda but because of the rainy/cold forecast there they decided to go to Coco Cay instead. I think that was a good call and the weather in the Bahamas looks wonderful so I hope everyone who chose to stay on has an amazing time! 

So here's my issue with Royal though. The communication with this trip was pretty bad. We were sent an email about potential intenirary changes the night before departure. At no point in the email did it mention sitting in the NJ dock for 2-3 days straight. I called 3 reps who had no knowledge of the email we got from Royal. Eventually they told us to expect an email at 7 am the morning of departure with additional details. However during this time Friday night Royal updated both the app and website with the new itinerary including the 4 days in NJ and overnight in Bermuda. Which means they at least knew or anticipated this would be the revised intenirary. They should've communicated this right away so folks could make an informed decision on whether to continue or cancel.  However this information didn't come until 9:30 p.m. on Saturday morning, the day of departure. At this point many travelers had already left for the terminal and couldn't change plans. We chose to cancel and take the FCC and apparently close to 1,000 other travelers did the same. As of this morning, another 100 or so got off the ship after 2 days docked because of the new change to Coco Cay. They will be getting a full refund even though they were on for 2 days. 

I do think Royal handled the compensation well. I'll be using my FCC to hopefully book Oasis in May when she comes here to Bayonne. However the communication could definitely have been improved! Super frustrating to say the least but I'm willing to give Royal another shot especially since so many of you here have had such great experiences. 

I hope everyone has an amazing time in Coco Cay and makes the best of this situation. 

  

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On 11/18/2019 at 10:51 AM, RockerDom31 said:

Hi All,

For any one who was on this sailing...I tried piecing the sequence of events together but some of the details got hazy. What exactly happened and what did the final itinerary look like?

I wonder why they didn't send Anthem on a NE/Canada itinerary instead? Or is this something most people don't want, especially if you booked a warm-weather destination?

Due to work, my wife and I will most likely be sailing during hurricane season from now on. I was curious on how RCL handles these unpredictable weather situations from Cape Liberty.

I did notice that, unless its a hurricane, RCL doesn't post every single itinerary change on their website or Twitter.

Thanks!

Hi Guys...

Sorry for the delay. This sailing has been… entertaining to say the least on this cruise LOL. I had elected to cancel my prepaid internet plan because paying for 3 days Voom service when I still had my own carrier in NY was ridiculous. I elected to get internet access again and pay for the fee when we actually got out in open waters/ actually sailing (ie. Today/ Day 4).  

To add on to what @CarlaB said...

 

Sequence of Events:

Day Before the Cruise:

E-mails seems to have gone out between 130 to 230 pm Eastern Standard Time the day before the cruise. I received mine around 130pm. This e-mail advised that the Florida stop has been cancelled and due to weather, there were the two options:

  • A. Florida is skipped but the Cococay and Nassau stops will occur OR
  • B. Overnight stay in Bermuda instead.

The decision of which option we were going to take was not announced until the day of sailing. 

On the Day of sailing:

At this point, everyone was still expected to have gotten on the ship at the proper sail away time. Communication I had with reps via Twitter only said the Captain will determine if passengers were allowed to go off the ship (for NY Day trips). 

It was determined that Option B was going to take place. Initially, the Captain's plan was to "anchor" in the NY port (to allow for the casinos and shops to open, depart for Bermuda 4pm on Monday.) This would mean going off ship was not a possibility.  

The captain apparently filmed a segment that was supposed to air on the ship’s tv channel…unfortunately it did not. The cruise director said it would…it did not. 

 

 

On Day 2 (Sunday):

Between 10am to 1030am in the morning- announcement goes out saying that due to weather, anchoring was not going to be the best option so passengers were allowed off ship. Passengers were required to be back on board no later than 8am Monday. 

A complimentary shuttle from the Port to the Bayonne 34th Street Station (about a 5 min trip) was provided between 1030am- last trip back was 8pm.

Passengers electing to do this was responsible for everything at this point and to get back to the station by 8pm if you wanted to get the shuttle back. 

If passengers wanted to come back after 8pm they could take a cab or rideshare back. 

It was about 1.5 hrs from this station to the 33rd St PATH station in NYC (cost was about $11 -12 roundtrip).

At this point, the plan was still to go to Bermuda, with sailing out of NYC at 4pm Monday. 

During the day, the captain did hold a Q&A session regarding the issues… we did not attend as we elected to go to NYC for the day instead. 

 

On Day 3 (Monday):

Around 930am -10am on Monday- an announcement goes out again stating another change of plans.

The weather in Bermuda was apparently going to now be terrible and added to it that 

The weather event has now cleared sufficiently so that we could sail to Cococay, spend 1 day there, then sail back, this option (we will call it Option C) has been chosen.

Apparently, the same offer stood that if people now did not want to sail to Cococay, they could depart the ship and get a full refund back, despite having spent the last 3 days on the ship. 

They were initially given 45 min to notify Guest Services and depart the ship as the Captain initially wanted to set sail by 11am.  

Some people elected for this, and I would say on top of the 1000 who cancelled after the 1st itinerary change, probably another 50-100 people elected to leave at this point. 

I would say we set sail closer to 1130 am. 

Ironically, the weather Saturday and Sunday were substantially nicer than Monday. I am guessing the system we were trying to avoid finally arrived as we were leaving?

The captain again taped an explanation with visuals of the weather system this night. Fortunately, this explanation WAS available for us to watch to give us an idea of what we missed from his Q&A. 

 

NOTES:

·      The bathroom system was down for about 1 hr after we departed NYC. 

·      Some of the Guest Services reps onboard were TERRIBLE. I understand that some were new, a lot were overwhelmed, but some were downright rude, dismissive and gave flat out wrong information. Hopefully the Rep H.S. was just having an off day…otherwise...if he treated others the way he treated us for 45 minutes, I could completely understand how some people were losing their patience at the agents. Shout out to Front Desk Manager Pretty Shamu… she was kind, informative and kept a positive attitude throughout. 

·      The Wi-Fi/ Internet system was completely down from roughly 5pm Sunday to around 9am Monday.

·      The Wi-Fi system being down includes the free Royal IQ app. Initially Guest Services did not know when we called… I was told to come down and see the tech manager… only to be told when I got there that it was actually a system wide issue.  

·      The waters were fairly active when we left NJ… fortunately for us, we do not get seasick…however they were giving out free Dramamine because apparently, there were quite a few that did not feel well. 

·      The offer for the 1 day credit (for initially missing Cococay) is still going to be given despite the fact that we are now going to the Island. 

·      The cost of the Thrill Waterpark was refunded when it was supposed to be Plan B. The cost of what they are now charging now that we are visiting Cococay is cheaper than what was originally charged. Not sure if this is due to a goodwill gesture.

·      The cost of the internet they were offering on the ship is cheaper than what was offered on CruisePlanner… Even the days that had 20 to 30% off Voom Surf & Stream packages.

     o   Instead of pre-purchasing next time, I may just buy one of the packages on the ship because your C&A discounts are also added on top of those prices.

 

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