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tonyfsu21

Complimentary Stateroom Upgrade

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Has anyone ever actually gotten a stateroom upgrade? I hear about it but I’ve never been offered. How does it happen? Phone call? At the port during check in? If so, how do they re-route luggage already picked up by porter with a tag on it? Just curious is it mostly Inside staterooms getting upgraded to balcony’s or suites being upgraded from let’s say a grand suite to a loft suite? Just curious.

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Yes.  I’ve been upgraded twice. The first time was in Jan 2015.  Royal called my cell phone about 5 days before the sail date to ask if we wanted to move from our current cabin on Oasis (Boardwalk balcony) to an ocean view balcony.  It was our first cruise as D+.  We took the no-cost upgrade.  The second time we had an ocean view on Grandeur (about a year ago) and when we got to the port and started checking in, we found that we had been upgraded to a JS.  On the second one, we had no idea we had been upgraded until we got to the check-in counter. In the first case I cannot remember whether we had booked directly with Royal or whether we had used our TA but I know for sure that with the last one, on Grandeur, we had used Michelle with MEI.

We have never been called and offered an upsell.  We have only had “free” upgrades.

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28 minutes ago, APM said:

Similarly, i received a call once to upgrade from a JS to a 1br Aquatheater Suite for $300 total about 2 weeks before sailing.  Jumped at the opportunity.

Interesting. Aqua theatre suites are Star class, correct? If so, $300 seems like a great deal. 

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Never got a call for a  free upgrade or one I could pay for......

 

I thought I read somewhere Royal was brining in a biding system for upgrades which would eliminate them giving out "free" upgrades or even cheap ones.

 

Only thing I did receive once was when booking a guarantee inside room..i got upgraded to a virtual balcony room......

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1 hour ago, APM said:

Similarly, i received a call once to upgrade from a JS to a 1br Aquatheater Suite for $300 total about 2 weeks before sailing.  Jumped at the opportunity.

Sounds too good to be true.....the jump from a JS to the Aqutheatre suite and the price!!

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15 minutes ago, Lovetocruise2002 said:

That is still an amazing upgrade.  Usually, they go from one category to another.  From a JS to a A3 or A4 is several categories.  Usaully, the A3 and A4s are priced higher than the CLS.

Hmmm so is a grand suite to a crown loft more of a lateral move? I’ve never stayed in a GS only CLS, owners suites and junior suites. 

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2 minutes ago, tonyfsu21 said:

Hmmm so is a grand suite to a crown loft more of a lateral move? I’ve never stayed in a GS only CLS, owners suites and junior suites. 

Usually, it goes like this...JS, GS, CLS, A3-4, OS, GT, and then the Star class suites.  There are exceptions (especially close to sailing when they are trying to move things around) but that is what I have found to be the trend.  And I have been told numerous times by C&A reps that upgrades usually go up the categories in order.  Not that I've ever been fortunate to get an upgrade...

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9 minutes ago, Matt said:

Have yet to get a complimentary upgrade

I’m about to get one after my horrific casino experience on Enchantment. I’m hoping for GS to Royal Loft Suite but most likely it will be GS to crown loft suite. Either way, I’m satisfied with the resolution and will continue to gamble in the casino on Allure.

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Nothing on Royal, got "upgraded" on our first Disney cruise from an inside "virtual porthole" room (that we were really looking forward to trying) to the balcony room directly above the nightclub .... at about 2am on the 1st night we were relocated to a different balcony room after about 4 hours on the phone with Guest Services.

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LOL...My wife received an email from RCI that stated "here's the requested receipt" which i asked her if she had requested one.  She had not.  So i logged into RCI to check what was going on, as our cruise was paid in full.  That's when i noticed we were on a different floor...then i noticed we had been upgraded from a JS to 2BR suite. No phone calls asking  for additional money requested...just a fantastic upgrade that we enjoyed and are willing to take at any time. :-)

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We got one in 2015 on Quantum.  We had four of us in a balcony room, and our TA got a call offering us 2 connecting balconies for 2 for no additional cost.  So of course, we took it! 

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We were upgraded from an Oceanview to a verandah cabin, but asked to go back to the cabin we had as the upgrade was to far forward. We then arrived to the pier and received a $200+ bill for a complimentary upgrade that we didn't accept. It was eventually figured out and we received a complimentary dinner at Chops for the confusion. 

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16 hours ago, jticarruthers said:

Nothing on Royal, got "upgraded" on our first Disney cruise from an inside "virtual porthole" room (that we were really looking forward to trying) to the balcony room directly above the nightclub .... at about 2am on the 1st night we were relocated to a different balcony room after about 4 hours on the phone with Guest Services.

Interesting...sounds like Disney is more happening late night than my recent Celebrity and Royal cruises......kinda sad really...lol

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