smokeybandit Posted July 14, 2023 Report Share Posted July 14, 2023 A new version of the app came out yesterday. When I launched it after the update, it wanted me to agree to a new Terms of Service. OK fine. Problem is clicking "Accept" didn't do anything. It just reloaded the TOS again. I got around it by clicking decline, logging in again, and proceeding like normal (without it asking me to agree to the TOS again). Just in case anyone else hits the same thing. Edit: this may be an Android-only issue melmar02, Baked Alaska, Robert M and 7 others 3 6 1 Quote Link to comment Share on other sites More sharing options...
tjcruisers Posted July 14, 2023 Report Share Posted July 14, 2023 I just went in and did the update now, never got TOS notification Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted July 14, 2023 Report Share Posted July 14, 2023 17 minutes ago, tjcruisers said: I just went in and did the update now, never got TOS notification I never got it when I updated yesterday either. Quote Link to comment Share on other sites More sharing options...
BigKarl Posted July 14, 2023 Report Share Posted July 14, 2023 Was anyone expecting things to go smoothly from RCL IT department? RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted July 14, 2023 Report Share Posted July 14, 2023 3 minutes ago, BigKarl said: Was anyone expecting things to go smoothly from RCL IT department? Rarely. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
ScottD Posted July 14, 2023 Report Share Posted July 14, 2023 Updating now because of this thread.... doing it live as I type.... AND same issue. I am hitting accept and just keeps going back to the TOS. Declined, signed in. Thanks for the heads up, @smokeybandit WAAAYTOOO, smokeybandit and Villageidiot 2 1 Quote Link to comment Share on other sites More sharing options...
ScottD Posted July 14, 2023 Report Share Posted July 14, 2023 So there wasn't really much cosmetic differences with the update, but what I DID notice was that the app finally updated my dining time. It still said 5:30 before, but on my invoices it was changed to 5:00pm (and I know from posts in here that they moved the early traditional dining to 5pm). The app now says 5pm for MDR. jbrinkm 1 Quote Link to comment Share on other sites More sharing options...
Shari Posted July 14, 2023 Report Share Posted July 14, 2023 Just installed update on my Android device and had the same issue. I wonder if it is only Android devices that have the issue not Apple devices. FloatyBoaty 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 14, 2023 Author Report Share Posted July 14, 2023 8 minutes ago, Shari said: Just installed update on my Android device and had the same issue. I wonder if it is only Android devices that have the issue not Apple devices. Could be. Mine is android. Shari 1 Quote Link to comment Share on other sites More sharing options...
ScottD Posted July 14, 2023 Report Share Posted July 14, 2023 1 hour ago, smokeybandit said: Could be. Mine is android. Same Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted July 14, 2023 Report Share Posted July 14, 2023 No issues on my iPhone. Sounds like it could indeed be an Android issue. tjcruisers and FloatyBoaty 2 Quote Link to comment Share on other sites More sharing options...
Xaa Posted July 14, 2023 Report Share Posted July 14, 2023 Just another data point. I had the issue @smokeybandit reported. Also Android. Quote Link to comment Share on other sites More sharing options...
cedricmr Posted July 14, 2023 Report Share Posted July 14, 2023 Me too... accept.... accept.... finally, I decline... and it's OK Djbird 1 Quote Link to comment Share on other sites More sharing options...
jbrinkm Posted July 14, 2023 Report Share Posted July 14, 2023 Me too! (Android) Three times, I thought I was getting a different set of documents to "sign" (agree to) - like technology, user likeness, policies etc. I sign so many documents for my kids that I am used to just, sign, sign, sign, over and over. Finally caught on that it was the exact same thing each time and clicked decline, which worked Quote Link to comment Share on other sites More sharing options...
Robert M Posted July 14, 2023 Report Share Posted July 14, 2023 They are also having beverage package issues, I can’t cancel a soda package and spoke with them yesterday,and 20 minutes later they say they are aware, and if it’s not fixed by Tuesday when we board they can do it on the ship…terrible IT dept Quote Link to comment Share on other sites More sharing options...
JEH106 Posted July 14, 2023 Report Share Posted July 14, 2023 Are you talking about the RCCL app or the cruise planner for a specific cruise (excursions, dining, etc.)? JimJim Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted July 14, 2023 Report Share Posted July 14, 2023 2 minutes ago, JEH106 said: Are you talking about the RCCL app or the cruise planner for a specific cruise (excursions, dining, etc.)? JimJim The app. Robert M 1 Quote Link to comment Share on other sites More sharing options...
JEH106 Posted July 14, 2023 Report Share Posted July 14, 2023 1 minute ago, OCSC Mike said: The app. Hi, OCSC Mike, All I have on my phone is my cruise planner. I do not have the RCCL app anywhere. Jim Quote Link to comment Share on other sites More sharing options...
Robert M Posted July 14, 2023 Report Share Posted July 14, 2023 The app is having a meltdown lol and the cruise planner is having beverage issues, but they are working on it, I just called again because they said a supervisor would call me by noon, and no one did, still working on it and it shows error on their side every time they try to go into my booking jbrinkm 1 Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted July 14, 2023 Report Share Posted July 14, 2023 2 minutes ago, JEH106 said: Hi, OCSC Mike, All I have on my phone is my cruise planner. I do not have the RCCL app anywhere. Jim The cruise planner is just a section of the RC website. You can't "have it on your phone." Download the actual app. Quote Link to comment Share on other sites More sharing options...
Al Miller Posted July 14, 2023 Report Share Posted July 14, 2023 I had to go force stop the RC app in the "Apps" settings. Then down to "Storage and cache" and tap "Clear Storage." Then fired the app back up and it never even asked me about the TOS again. you will need to sign in again. So have that password ready. Quote Link to comment Share on other sites More sharing options...
JEH106 Posted July 14, 2023 Report Share Posted July 14, 2023 3 minutes ago, OCSC Mike said: The cruise planner is just a section of the RC website. You can't "have it on your phone." Download the actual app. I am now thoroughly confused. On my phone, in my Royal Cruise planner, I have booked dining, shore excursions, on board gifts and more. Is that the app or is it the cruise planner? There are two pages, Daily planner and My Calendar. There are 3 icons at the top, a ship, a calendar and a profile. Jim Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted July 14, 2023 Report Share Posted July 14, 2023 1 minute ago, JEH106 said: I am now thoroughly confused. On my phone, in my Royal Cruise planner, I have booked dining, shore excursions, on board gifts and more. Is that the app or is it the cruise planner? There are two pages, Daily planner and My Calendar. There are 3 icons at the top, a ship, a calendar and a profile. Jim That's the app, which contains a whole lot more than the CP. Al Miller 1 Quote Link to comment Share on other sites More sharing options...
Straychicken Posted July 14, 2023 Report Share Posted July 14, 2023 I had the same problem and kept hitting accept. Gave up and hit decline. It signed me out. I signed back in and everything seems fine. Quote Link to comment Share on other sites More sharing options...
MaryCS62 Posted July 15, 2023 Report Share Posted July 15, 2023 I've had to delete & re-install the app a couple of times because of this. A nuisance WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted July 15, 2023 Report Share Posted July 15, 2023 No update for me, but I have a Pixel droid phone. Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted July 15, 2023 Report Share Posted July 15, 2023 4 minutes ago, RCIfan1912 said: No update for me, but I have a Pixel droid phone. I take that back there is an update and now I can't sign in or get past the agreement page! Royal you just keep doing it. The decline and sign in trick worked. If they are gonna have a freaking update of the app why not add the cruise countdown? I don't understand it, it's one of my favorite, the families favorite and I think a lot of people love is the countdown page on the website. 27th Lady 1 Quote Link to comment Share on other sites More sharing options...
Robert M Posted July 15, 2023 Report Share Posted July 15, 2023 I’ve now called 4 days in a row because we can’t get into one of my orders and they can’t seem to either, they keep telling me to call daily….when should I get upset lol, I’m bewildered that they have so many issues…. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Atlantix2000 Posted July 16, 2023 Report Share Posted July 16, 2023 On 7/14/2023 at 2:19 PM, JEH106 said: I am now thoroughly confused. On my phone, in my Royal Cruise planner, I have booked dining, shore excursions, on board gifts and more. Is that the app or is it the cruise planner? There are two pages, Daily planner and My Calendar. There are 3 icons at the top, a ship, a calendar and a profile. Jim What do you click on your phone to reach the cruise planner? A web browser (like chrome, firefox, etc.)? If so, that's no different than doing it from a computer. If not a web browser, than you must have Royal's app. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted July 17, 2023 Report Share Posted July 17, 2023 Yep. Android here. If I decline TOS, I'm in. If I accept, I'm not permitted to login. SSDD Royal IT is a royal PITA. Quote Link to comment Share on other sites More sharing options...
samsmom Posted July 17, 2023 Report Share Posted July 17, 2023 I just now got that problem As an exciting new twist when I deleted the app and reinstalled it I'm not able to check in because the website doesn't "see" that I reinstalled the app. Anyone have any suggestions? Quote Link to comment Share on other sites More sharing options...
jbrinkm Posted July 17, 2023 Report Share Posted July 17, 2023 12 hours ago, samsmom said: "an exciting new twist" Sorry I don't have any suggestions, other than logging out of both and logging back in. Maybe clear cache? (But I'd think the uninstall and reinstall would clear your data so not sure if that will do anything...) RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
JEH106 Posted July 18, 2023 Report Share Posted July 18, 2023 On 7/15/2023 at 9:33 PM, Atlantix2000 said: What do you click on your phone to reach the cruise planner? A web browser (like chrome, firefox, etc.)? If so, that's no different than doing it from a computer. If not a web browser, than you must have Royal's app. I have a Royal Caribbean icon I click on. When it opens, there is all my info as described above. I opened it today with no problems. It is a Samsung phone running Android (I think). I may have gotten the link from the App Store (but I do not remember since it was a long time ago). Jim Quote Link to comment Share on other sites More sharing options...
deep1 Posted July 18, 2023 Report Share Posted July 18, 2023 First I heard of an update. Heck , not sure if I even remember my password. Do we HAVE to update? What does new do that old didn't? Quote Link to comment Share on other sites More sharing options...
ScottD Posted July 18, 2023 Report Share Posted July 18, 2023 7 hours ago, deep1 said: First I heard of an update. Heck , not sure if I even remember my password. Do we HAVE to update? What does new do that old didn't? Not much, but it tends to run a little smoother, they usually update deck plans or some info- on mine, the dining time updated (originally had 530 but they changed it to 5pm, and that finally reflected in the app) You may not need the password, mine automatically opens right back up after an update Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted July 18, 2023 Report Share Posted July 18, 2023 11 hours ago, deep1 said: First I heard of an update. Heck , not sure if I even remember my password. Do we HAVE to update? What does new do that old didn't? Your app password is the same as your Royal Caribbean online account password. I found this out the hard way. RCIfan1912 and tingtang 2 Quote Link to comment Share on other sites More sharing options...
SLM Posted July 29, 2023 Report Share Posted July 29, 2023 Just wanted to add that I just went in to the app on my Google Pixel this morning and got the same issue - "accepting" the new terms just puts me back to needing to accept the new terms. So they clearly have not fixed the bug. But because I had seen this thread, after three tries I did "Decline" instead and it went right on to the biometric login. So thankful for forums like these and the people who contribute. WAAAYTOOO, jbrinkm and RCIfan1912 2 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted July 29, 2023 Report Share Posted July 29, 2023 My freaking app keeps signing me out! Every time I open it now I have to log in! I'm getting really annoyed with it now. Quote Link to comment Share on other sites More sharing options...
steven mozes Posted March 18 Report Share Posted March 18 (edited) The camera portion of the sign in not working on my android Edited March 18 by steven mozes Error Quote Link to comment Share on other sites More sharing options...
Fastfaller Posted March 18 Report Share Posted March 18 I know this old, but my app just crapped out. Daily planner blank, beverages missing, voom blank, everything is gone except my profile data. WAAAYTOOO and RCIfan1912 2 Quote Link to comment Share on other sites More sharing options...
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