Ghostdog1963 Posted December 9, 2022 Report Share Posted December 9, 2022 I called yesterday and was told my credit was issued. It's Friday the 9th, and nothing so far. This is ridiculous. Not cool RCCL. Quote Link to comment Share on other sites More sharing options...
FionaMG Posted December 10, 2022 Report Share Posted December 10, 2022 I got mine from the 19th this morning, done in two separate amounts, one for each item purchased, even though they were purchased under the same order and paid for with the same card. Quote Link to comment Share on other sites More sharing options...
AndyPandy Posted December 10, 2022 Report Share Posted December 10, 2022 2 hours ago, FionaMG said: I got mine from the 19th this morning, done in two separate amounts, one for each item purchased, even though they were purchased under the same order and paid for with the same card. Good they are starting to come through. Mine from 17/18th still have t arrived. They said during the week the finance department was looking into it. Then nothing, no response. Quote Link to comment Share on other sites More sharing options...
Dad2Cue Posted December 10, 2022 Report Share Posted December 10, 2022 A couple of my refunds are for internet packages that were not priced right by Royal on that day when things were not working well on the website. I had to cancel the internet packages for a B2B cruise so I ended up cancelling twice for each cruise. Still no refunds for the internet packages. I cancelled an excursion and repriced it but I received that refund a week ago. What is the best number to call? I called the number on the "Sorry, there's been a change" email I received that confirmed the cancellations---hold time was 74 minutes. The battery on my phone gave up after 90 minutes. I tried calling again early this morning but the office is closed and a message said that I should call back during regular business hours. Do the regular business hours include Saturday? Should I wait this out and just hope my refunds get processed eventually? Quote Link to comment Share on other sites More sharing options...
twangster Posted December 10, 2022 Report Share Posted December 10, 2022 45 minutes ago, Dad2Cue said: A couple of my refunds are for internet packages that were not priced right by Royal on that day when things were not working well on the website. I had to cancel the internet packages for a B2B cruise so I ended up cancelling twice for each cruise. Still no refunds for the internet packages. I cancelled an excursion and repriced it but I received that refund a week ago. What is the best number to call? I called the number on the "Sorry, there's been a change" email I received that confirmed the cancellations---hold time was 74 minutes. The battery on my phone gave up after 90 minutes. I tried calling again early this morning but the office is closed and a message said that I should call back during regular business hours. Does regular business hours include Saturday? Should I wait this out and just hope my refunds get processed eventually? If you've sailed with Royal before then you are a member of the Crown and Anchor Society. You can call that team to assist with the same things you would call the general number. From booking a new cruise to servicing an existing cruise. Hutcherl and Robert M 2 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted December 10, 2022 Report Share Posted December 10, 2022 1 hour ago, Dad2Cue said: A couple of my refunds are for internet packages that were not priced right by Royal on that day when things were not working well on the website. I had to cancel the internet packages for a B2B cruise so I ended up cancelling twice for each cruise. Still no refunds for the internet packages. I cancelled an excursion and repriced it but I received that refund a week ago. What is the best number to call? I called the number on the "Sorry, there's been a change" email I received that confirmed the cancellations---hold time was 74 minutes. The battery on my phone gave up after 90 minutes. I tried calling again early this morning but the office is closed and a message said that I should call back during regular business hours. Does regular business hours include Saturday? Should I wait this out and just hope my refunds get processed eventually? Mine were internet packages that I cancelled for precisely the same reason. I have not called or made any contact with them at all so I guess they're just gradually working through them. Quote Link to comment Share on other sites More sharing options...
Dad2Cue Posted December 10, 2022 Report Share Posted December 10, 2022 32 minutes ago, FionaMG said: Mine were internet packages that I cancelled for precisely the same reason. I have not called or made any contact with them at all so I guess they're just gradually working through them. My patience improved during Covid but then things got better. Now my patience is being tested again. I just need closure sometimes and then I would feel better. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted December 10, 2022 Report Share Posted December 10, 2022 12 minutes ago, Dad2Cue said: My patience improved during Covid but then things seemed to get better. Now my patience is being tested again. I just need closure sometimes Totally understand. @twangster suggested contacting C&A. You can actually contact them by private message through their Facebook page. Saves you having to hang on the phone if you're short on time. I've contacted them this way in the past to avoid costly long distance calls and they sorted the issue in a couple of hours. Dad2Cue 1 Quote Link to comment Share on other sites More sharing options...
Dad2Cue Posted December 10, 2022 Report Share Posted December 10, 2022 15 minutes ago, FionaMG said: I've contacted them this way in the past to avoid costly long distance calls and they sorted the issue in a couple of hours. I'm waiting until 9 a.m Eastern Standard Time. It might be easier to forget it except that my memory hasn't failed me yet! Quote Link to comment Share on other sites More sharing options...
KevinJ Posted December 10, 2022 Report Share Posted December 10, 2022 All mine have been posted. I had to due a bit of calculating with the way they break up the refunds to make sure they got everything. Its weird that when you buy multiples of something, like a lunch for all three guests, it's a single charge, but it gets refunded in three pieces. Throw in that parts of some purchases used partial payment with OBC and you better keep good records. Quote Link to comment Share on other sites More sharing options...
billnye97 Posted December 10, 2022 Report Share Posted December 10, 2022 45 minutes ago, KevinJ said: All mine have been posted. I had to due a bit of calculating with the way they break up the refunds to make sure they got everything. Its weird that when you buy multiples of something, like a lunch for all three guests, it's a single charge, but it gets refunded in three pieces. Throw in that parts of some purchases used partial payment with OBC and you better keep good records. Same thing for me. They came through this morning from the Black Friday sail and they were all itemized even though I paid together for them. I have to go back and make sure everything was refunded as well because of this. Either way I'm glad it's taken care of especially since I sail in 6 days. Quote Link to comment Share on other sites More sharing options...
RCLblue10 Posted December 10, 2022 Report Share Posted December 10, 2022 nothing for me, I will wait for the time frame listed in the email I received from RCI executive office which is 14 business days from 12/7/22. Refund was started on 11/18/22 per email from when I cancelled DBP and key. Robert M 1 Quote Link to comment Share on other sites More sharing options...
JohnK6404 Posted December 10, 2022 Report Share Posted December 10, 2022 Thank you @twangster! Just got off the phone with C&A (800-526-9723)... wait time was about 20 minutes. CS rep was excellent and confirmed exact amounts and dates and that all refunds were processed on their end (12/8/22)... should be showing on my CC early next week hopefully! Robert M and twangster 2 Quote Link to comment Share on other sites More sharing options...
Dad2Cue Posted December 11, 2022 Report Share Posted December 11, 2022 7 hours ago, JohnK6404 said: Thank you @twangster! Just got off the phone with C&A (800-526-9723)... wait time was about 20 minutes. CS rep was excellent and confirmed exact amounts and dates and that all refunds were processed on their end (12/8/22)... should be showing on my CC early next week hopefully! I was told exactly the same about all my refunds being processed on 12/8/22. I called at 9 a.m. eastern time and the call when straight through. CS rep was excellent and the entire call took less than 5 minutes!! JohnK6404 1 Quote Link to comment Share on other sites More sharing options...
TeRriii Posted December 11, 2022 Report Share Posted December 11, 2022 I messaged RC on their Facebook page. They told me the refund processed on Dec, 8th 2022. JohnK6404 1 Quote Link to comment Share on other sites More sharing options...
AndyPandy Posted December 11, 2022 Report Share Posted December 11, 2022 Still nothing, live in hope. Quote Link to comment Share on other sites More sharing options...
DoomSlayer Posted December 11, 2022 Report Share Posted December 11, 2022 I started receiving refunds today for repricing I did on 11/18. I had different packages and excursions on different cards. Amex came through this morning. I am expecting the others to come through over the next few days. JohnK6404 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 11, 2022 Report Share Posted December 11, 2022 All of my Cruise Planner refunds from the 18th processed yesterday (12-10). Of course, I had JUST paid the balance in full the day before so now I have a big credit balance. Oh well....maybe an excuse to upgrade some of my comp bookings ! DoomSlayer, Neesa and JohnK6404 3 Quote Link to comment Share on other sites More sharing options...
Mike n Ky Posted December 11, 2022 Report Share Posted December 11, 2022 Just booked some dining on our January cruise, payment is already on my card yet the refunds, processed cancelations 3 weeks ago, still aren't showing. Their programing is definitely skewed to their favor. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted December 11, 2022 Report Share Posted December 11, 2022 4 hours ago, WAAAYTOOO said: Oh well....maybe an excuse to upgrade some of my comp bookings ! Raise your Royal Up bids lol Neesa and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
mike2608 Posted December 11, 2022 Report Share Posted December 11, 2022 I just looked at my CC statement and nothing yet and and I cancelled my drink and internet package on 11/19. Very frustrating will give it till the end of this week, if no refund will call Crown & Anchor. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted December 11, 2022 Report Share Posted December 11, 2022 1 hour ago, mike2608 said: I just looked at my CC statement and nothing yet and and I cancelled my drink and internet package on 11/19. Very frustrating will give it till the end of this week, if no refund will call Crown & Anchor. I still have a little over $800 in refunds from 11/19 that I am waiting for as well. I thought the same this afternoon. If nothing by the end of this coming week, I will have to make the dreaded phone call. Quote Link to comment Share on other sites More sharing options...
Robert M Posted December 12, 2022 Author Report Share Posted December 12, 2022 They just hit my account at 4am !!!!! Of course I now have to go through 14 transactions to figure everything out…why did they do each person individually instead of the total when I paid…silly Quote Link to comment Share on other sites More sharing options...
JohnK6404 Posted December 12, 2022 Report Share Posted December 12, 2022 Same here! All refunds from 11/18 cancellations posted this morning! Robert M 1 Quote Link to comment Share on other sites More sharing options...
RCLblue10 Posted December 12, 2022 Report Share Posted December 12, 2022 just checked and no refunds - still waiting for $$$. Robert M 1 Quote Link to comment Share on other sites More sharing options...
Hutcherl Posted December 12, 2022 Report Share Posted December 12, 2022 On 12/10/2022 at 7:15 AM, twangster said: If you've sailed with Royal before then you are a member of the Crown and Anchor Society. You can call that team to assist with the same things you would call the general number. From booking a new cruise to servicing an existing cruise. I discovered this recently. Much, much faster and more helpful reps than the general 1-800 number Quote Link to comment Share on other sites More sharing options...
Hutcherl Posted December 12, 2022 Report Share Posted December 12, 2022 21 hours ago, WAAAYTOOO said: All of my Cruise Planner refunds from the 18th processed yesterday (12-10). Of course, I had JUST paid the balance in full the day before so now I have a big credit balance. Oh well....maybe an excuse to upgrade some of my comp bookings ! My exact experience. Definitely frustrating WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
AndyPandy Posted December 12, 2022 Report Share Posted December 12, 2022 Nothing Quote Link to comment Share on other sites More sharing options...
culebron Posted December 12, 2022 Report Share Posted December 12, 2022 I canceled several drink and internet packages on 11/18 and rebooked them with the sale then. I just got my refunds today posted on my CC. It seems it took 14 business days (remember the Thanksgiving holiday in between there). Quote Link to comment Share on other sites More sharing options...
jbrinkm Posted December 12, 2022 Report Share Posted December 12, 2022 On 12/11/2022 at 10:52 AM, WAAAYTOOO said: All of my Cruise Planner refunds from the 18th processed yesterday (12-10). Of course, I had JUST paid the balance in full the day before so now I have a big credit balance. 4 hours ago, Hutcherl said: My exact experience. Definitely frustrating It's like they were holding your refunds hostage! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
DoomSlayer Posted December 12, 2022 Report Share Posted December 12, 2022 1 hour ago, jbrinkm said: It's like they were holding your refunds hostage! I am about to go to guest services and change my card on file to use my balance. Just boarded today and got all my refunds to a different card than I had on file for the trip. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
mike2608 Posted December 12, 2022 Report Share Posted December 12, 2022 On 12/11/2022 at 1:52 PM, mike2608 said: I just looked at my CC statement and nothing yet and and I cancelled my drink and internet package on 11/19. Very frustrating will give it till the end of this week, if no refund will call Crown & Anchor. I just checked my CC statement and RC has refunded me today Quote Link to comment Share on other sites More sharing options...
mike2608 Posted December 12, 2022 Report Share Posted December 12, 2022 RC has refunded me as of today. WAAAYTOOO and Robert M 2 Quote Link to comment Share on other sites More sharing options...
AandD Posted December 12, 2022 Report Share Posted December 12, 2022 7 hours ago, culebron said: I canceled several drink and internet packages on 11/18 and rebooked them with the sale then. I just got my refunds today posted on my CC. It seems it took 14 business days (remember the Thanksgiving holiday in between there). About the same length of time for us. Quote Link to comment Share on other sites More sharing options...
DebsGlass Posted December 13, 2022 Report Share Posted December 13, 2022 On 12/7/2022 at 7:39 PM, DoomSlayer said: Let me know if you get someone to look at it for you. The person I spoke to said I just had to wait the 30 days before they would do anything. Quote Link to comment Share on other sites More sharing options...
DebsGlass Posted December 13, 2022 Report Share Posted December 13, 2022 I still don’t have my refund. I called 10 days ago and was told it would happen. Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted December 13, 2022 Report Share Posted December 13, 2022 I’m dreading checking. I have my list of what’s supposed to be refunded but based on the comments I’m sure it won’t be “simple” Quote Link to comment Share on other sites More sharing options...
TeRriii Posted December 13, 2022 Report Share Posted December 13, 2022 I get the refund today for 11/18 cancellation. They split the amount per person basis. Quote Link to comment Share on other sites More sharing options...
Ghostdog1963 Posted December 13, 2022 Report Share Posted December 13, 2022 1 hour ago, DebsGlass said: I still don’t have my refund. I called 10 days ago and was told it would happen. Same here and I was told after I called on Friday that my credits were posted. Seriously! Love RCCL, but this is pathatic on their part. Quote Link to comment Share on other sites More sharing options...
SteveK Posted December 13, 2022 Report Share Posted December 13, 2022 Cancelled a drink package on 19 November, refund arrived back on CC today. Robert M 1 Quote Link to comment Share on other sites More sharing options...
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