Ship change OBC?

[JT2]

I’ve seen someone post they received a $200 obc, per cabin, for having to change ships/cabins, can anyone else confirm this?

Also heard anything purchased in the cruise planner is not moving over and will be canceled/refunded. 
 

[RWDW1204]

Not sure about OBC, we were put in the same type cabin from Brilliance to Independence. But yes, our Cruise Planner purchases were cancelled and refunded.

[Lovetocruise2002]

27 minutes ago, RWDW1204 said:

Not sure about OBC, we were put in the same type cabin from Brilliance to Independence. But yes, our Cruise Planner purchases were cancelled and refunded.

Wait!  Back this up.  You already have your new cabin assignment for Indy and they did not move your cruise planner purchases?!

[RWDW1204]

18 minutes ago, Lovetocruise2002 said:

Wait!  Back this up.  You already have your new cabin assignment for Indy and they did not move your cruise planner purchases?!

Yes. Thursday we got an email for cancelled Cruise Planner purchase. We only had the Deluxe Beverage Package, but can't see why that couldn't be transferred.  Understandable if we had excursions, different itinerary. 

And yes, yesterday our new cabin assignment and cruise is showing up on our RC app.

[Lovetocruise2002]

22 minutes ago, RWDW1204 said:

Yes. Thursday we got an email for cancelled Cruise Planner purchase. We only had the Deluxe Beverage Package, but can't see why that couldn't be transferred.  Understandable if we had excursions, different itinerary. 

And yes, yesterday our new cabin assignment and cruise is showing up on our RC app.

When I log into my cruise planner, it still shows that I am sailing Brilliance.  What date was your Brilliance sailing?

[RWDW1204]

8 May 21.

[Lovetocruise2002]

23 minutes ago, RWDW1204 said:

8 May 21.

They must be doing it by sail date....as of this morning, I am still on Brilliance.

[Firefly]

20 minutes ago, Lovetocruise2002 said:

They must be doing it by sail date....as of this morning, I am still on Brilliance.

That would make sense. I’m on the June 19 sailing and it still shows Brilliance. I may or may not be logging in multiple times per day checking that...

[Lovetocruise2002]

28 minutes ago, Firefly said:

I may or may not be logging in multiple times per day checking that...

[nate91]

4 hours ago, RWDW1204 said:

8 May 21.

Strange. I'm also on the 8th of May 2021 (Great itinerary, not as great now but still good), and it's still showing Brilliance for me.

[JohnK6404]

On 9/26/2020 at 8:34 AM, JT2 said:

I’ve seen someone post they received a $200 obc, per cabin, for having to change ships/cabins, can anyone else confirm this?

Also heard anything purchased in the cruise planner is not moving over and will be canceled/refunded. 
 

I can answer the first part of your question, although Pre-COVID...

We had booked Harmony for APR 2021 (Port Canaveral) and Royal subsequently cancelled most of the APR Harmony sail dates due to the moving up of the 5-year routine maintenance dry dock. Royal froze the cruise fare allowed us to pick any Oasis class sailing out of FLA during that month of APR plus added $200 OBC as compensation. We switched to Symphony (Miami) and just wound up paying a nominal adjustment to port fees, expenses, etc.

We didn't have any CP purchases at that time so I can't speak to that.

 

[JT2]

Still waiting to get moved over... Maybe they are waiting until the last minute to do a giant data dump.

[AnnetteJackson]

I have been working with Royal on a couple today in hopes they would move them because of the room configurations that was needed - NOPE.  Redeployment says any changes can cause issues with their process - so its wait and see.

[nate91]

I will say that I finally got moved, and had something funny happen to me: I went on Liberty of the Seas in 2018, Independence's sister. Well of all the luck, I was assigned the EXACT same cabin that I had on Liberty on Independence! Now I'm wondering if it was indeed random or if someone went back to see what cabin I had on Liberty. If it was random that seems like a very low percentage chance with the hundreds of balcony cabins on the ship. Not like I had a GS or anything, haha!

[JT2]

8 minutes ago, nate91 said:

I will say that I finally got moved, and had something funny happen to me: I went on Liberty of the Seas in 2018, Independence's sister. Well of all the luck, I was assigned the EXACT same cabin that I had on Liberty on Independence! Now I'm wondering if it was indeed random or if someone went back to see what cabin I had on Liberty. If it was random that seems like a very low percentage chance with the hundreds of balcony cabins on the ship. Not like I had a GS or anything, haha!

I think you know what numbers to play once you get to the casino.

[Lovetocruise2002]

36 minutes ago, AnnetteJackson said:

I have been working with Royal on a couple today in hopes they would move them because of the room configurations that was needed - NOPE.  Redeployment says any changes can cause issues with their process - so its wait and see.

This was the exact same dead end that my TA hit on Saturday when calling on my behalf.  Best she could do was get them to waitlist me for the cabin that I actually want and hope that prevents them from assigning someone to it.  Then when I get moved, she can move me to the one I want.  As of right now, I am still sailing Brilliance on July 3, 2021....no movement for me either yet.

[AnnetteJackson]

Heads up to anyone that is being moved by redeployment........ Just got my first set thru and it is all messed up!  Connecting rooms on Brilliance are now on different floors - yep two kids in one room and 2 adults in the other - so not even their policy is being followed.  BUT WORST PART - they were refundable on Brilliance and now on Independence they are nonrefundab!e!!!

Check your confirmations over carefully!  This is one that is not easily fixed.

[twangster]

2 minutes ago, AnnetteJackson said:

BUT WORST PART - they were refundable on Brilliance and now on Independence they are nonrefundab!e!!!

That is a trend my TA and her coworkers have observed frequently recently.

I had her apply an FCC to a booking and they converted it from refundable to NRD without telling her.  I later cancelled the cruise and they refused to refund my deposit.  Plus they refused to re-issue the FCC that was applied.  

 

[AnnetteJackson]

3 minutes ago, twangster said:

That is a trend my TA and her coworkers have observed frequently recently.

I had her apply an FCC to a booking and they converted it from refundable to NRD without telling her.  I later cancelled the cruise and they refused to refund my deposit.  Plus they refused to re-issue the FCC that was applied.  

 

Yes, this has been going on for awhile as Royal loves to defer to Non-Refundable - BUT so annoying!  If you do not catch it within 24 hours or so they tend to refuse to fix it.

[Dad2Cue]

26 minutes ago, AnnetteJackson said:

 BUT WORST PART - they were refundable on Brilliance and now on Independence they are nonrefundab!e!!!

Check your confirmations over carefully!  This is one that is not easily fixed.

It seems like everything defaults to nonrefundable.  I recently repriced a cruise and the quoted price was based on a nonrefundable fare even though the cruise was booked refundable.  It was just luck that I asked if the repriced cruise fare was still refundable.

[Lovetocruise2002]

50 minutes ago, AnnetteJackson said:

Heads up to anyone that is being moved by redeployment........ Just got my first set thru and it is all messed up!  Connecting rooms on Brilliance are now on different floors - yep two kids in one room and 2 adults in the other - so not even their policy is being followed.  BUT WORST PART - they were refundable on Brilliance and now on Independence they are nonrefundab!e!!!

Check your confirmations over carefully!  This is one that is not easily fixed.

The chatter on my FB roll call group for the Brilliance 07/03 now Indy 07/03 seems to reflect exactly what you are saying. 

For myself, I sadly did not get the cabin I wanted so I am likely "jumping ship" back to Brilliance or dare I say, maybe Alaska...

[AnnetteJackson]

18 minutes ago, Lovetocruise2002 said:

 

For myself, I sadly did not get the cabin I wanted so I am likely "jumping ship" back to Brilliance or dare I say, maybe Alaska...

Make sure you call and ask about a room change.  I have seen these rooms changing a lot today inbetween the 5 calls to redeplyment - so worth a try in a couple of days.

[Lovetocruise2002]

6 minutes ago, AnnetteJackson said:

Make sure you call and ask about a room change.  I have seen these rooms changing a lot today inbetween the 5 calls to redeplyment - so worth a try in a couple of days.

On it already, but the more I think about it, the more I don't want to sail Indy.  I already sailed her post-amp, and the new itinerary is almost identical to the 8 night SY sailing we have in August.

[Matt]

@Lovetocruise2002All you need in life is a healthy serving of Mongolian grill! If the ship has that, you're set!

[Lovetocruise2002]

10 minutes ago, Matt said:

@Lovetocruise2002All you need in life is a healthy serving of Mongolian grill! If the ship has that, you're set!

You mean that Hubby is all set.  lol

I just need a cruise!  Look, you can see that desperation is setting in, I currently have a hold on a Radiance class ship sailing to Alaska!  @JLMoran was right earlier today, I am losing it! 

[SpeedNoodles]

15 minutes ago, Lovetocruise2002 said:

You mean that Hubby is all set.  lol

I just need a cruise!  Look, you can see that desperation is setting in, I currently have a hold on a Radiance class ship sailing to Alaska!  @JLMoran was right earlier today, I am losing it! 

Radiance Class in Alaska is a great choice.  No venue is without wonderful windows.  When we were on Ovation there were many venues that  had no ocean view, which was disappointing.

[Lovetocruise2002]

49 minutes ago, SpeedNoodles said:

Radiance Class in Alaska is a great choice. 

I know, and I have an aft corner cabin on hold.

I was joking earlier cause you all know I am #teamOAclass and lost without a CK. 

[WAAAYTOOO]

We are on the May 23 Serenade out of Vancouver.  Really looking forward to it.

[TempoGL]

I was moved from Brilliance to Independence for 7/31/2021.  Totally cool with me, but now I get an error when trying to access the cruise planner.  I know that there had been a cruise planner sale and I was planning to book the drink package.  Does anyone know when this will be fixed or if they will honor sale prices due to inability to access the cruise planner?

[Kelly m]

On 9/26/2020 at 9:11 AM, RWDW1204 said:

Yes. Thursday we got an email for cancelled Cruise Planner purchase. We only had the Deluxe Beverage Package, but can't see why that couldn't be transferred.  Understandable if we had excursions, different itinerary. 

And yes, yesterday our new cabin assignment and cruise is showing up on our RC app.

I was an Brilliance 5/8/21 got switch to Independence on 5/8/21 was told I would get refund for drink, dining, internet package within 45days. The bad part is mY cruise was paid off and after the switch it says I owe $1,104!! Has this happened to anyone else ? 

[JT2]

19 hours ago, TempoGL said:

I was moved from Brilliance to Independence for 7/31/2021.  Totally cool with me, but now I get an error when trying to access the cruise planner.  I know that there had been a cruise planner sale and I was planning to book the drink package.  Does anyone know when this will be fixed or if they will honor sale prices due to inability to access the cruise planner?

I'm getting moved to Indy as well but still stuck in limbo. I was just able to get into cruise planner and cancel my bev pkgs.

When I asked them if they would honor the pricing I was told no, they said keep an eye out for sales in the future.... Like I hadn't done that and it been screwed up by them.

[Firefly]

My 8 night Brilliance cruise in June finally changed over to Indy...but they put my husband and I on one side of the ship and our minor children on the other...what a mess. Hoping my TA can get it all sorted out. 

[JT2]

22 hours ago, Firefly said:

My 8 night Brilliance cruise in June finally changed over to Indy...but they put my husband and I on one side of the ship and our minor children on the other...what a mess. Hoping my TA can get it all sorted out. 

My TA said many of the customer service people are new and not well trained so will take a bit to get everything sorted. There looks to be plenty of blocked rooms for them to shift people around on.

[AnnetteJackson]

On 10/3/2020 at 5:56 PM, Firefly said:

My 8 night Brilliance cruise in June finally changed over to Indy...but they put my husband and I on one side of the ship and our minor children on the other...what a mess. Hoping my TA can get it all sorted out. 

Yep!  I had the same thing happen to clients.  They were able to put the back into connecting rooms just in time for us to find a better option for them with the KSF offer.  So 8 calls to get things all moved around to then move to one Ultra Spacious room for them!    They will get you are straightened out.  I think the redeployment team sometimes forget to look at notes or what clients had.  

[cruisellama]

35 minutes ago, AnnetteJackson said:

Yep!  I had the same thing happen to clients.  They were able to put the back into connecting rooms just in time for us to find a better option for them with the KSF offer.  So 8 calls to get things all moved around to then move to one Ultra Spacious room for them!    They will get you are straightened out.  I think the redeployment team sometimes forget to look at notes or what clients had.  

Were they trying to socially space you?