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O2matt

Allure Propulsion Issues

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12 hours ago, Schilefam said:

We have an excursion booked in Nassau too at 11:00am. I am curious to hear about this

 

@Schilefam  I called RCI just now and the rep was super helpful. He spoke to a couple departments and also to his supervisor to ensure that the excursions we booked through them will still happen. It'd just be slightly delayed but we are guaranteed to still have the same amount of time as stated on the excursions. I'm not sure which one you booked and how long it is. Ours is 11-4pm.  So even with an one hour delay, we'll be back by 5pm to make the 6:30pm sailing.

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This article is from 2013. I wonder if they haven’t fix it since then. 

Maybe they are not thinking for fixing it. We are cruising in August and got an email to say itinerary changed. Change to different port of call and Shorter time in Nassau 😔 

 

 

 

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I sail on Aug 3rd and they changed our itinerary we can not go to St. Thomas and now have to port in San Juan which I am not happy about the whole point of this trip was

St. Thomas.  I will not sail with Royal Caribbean ever again!

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5 minutes ago, signtec said:

I sail on Aug 3rd and they changed our itinerary we can not go to St. Thomas and now have to port in San Juan which I am not happy about the whole point of this trip was

St. Thomas.  I will not sail with Royal Caribbean ever again!

Welcome to the message boards.

All cruise contracts on all cruise lines have provisions that permit itinerary changes.  Regardless who you cruise with, this is always a possibility.  

Keep that in mind when you book your next cruise on another cruise line.  

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Just got the notice about our trip change on the 5/19 sailing. Just a little later to Falmouth, not too bad. Has anyone been on the ship when it had the propulsion pod issue? Just wondering if we'll notice anything. I'm thinking slower speed might be smoother sailing, depending on weather of course. 

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1 hour ago, twangster said:

Welcome to the message boards.

All cruise contracts on all cruise lines have provisions that permit itinerary changes.  Regardless who you cruise with, this is always a possibility.  

Keep that in mind when you book your next cruise on another cruise line.  

Think you meant Aug 4th, the Allure does not depart Ft. Lauderdale on Aug 3rd.

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17 hours ago, Sandra007 said:

I just got off the phone and as of now all itinerary’s are changed until November they hope the drydock that was damaged a few weeks ago will be fixed if not it will be changed until Feb 2020

Eh, maybe some Russian roulette with which cruise will be cancelled in November/December? I’m booked for the December 1st cruise, so the answer you got worries me...

No emails about changes in itinerary for my cruise, so for that part the information you got seems to be correct.

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3 hours ago, signtec said:

I sail on Aug 3rd and they changed our itinerary we can not go to St. Thomas and now have to port in San Juan which I am not happy about the whole point of this trip was

St. Thomas.  I will not sail with Royal Caribbean ever again!

Think you meant Aug 4th, the Allure does not depart Ft. Lauderdale on Aug 3rd.

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54 minutes ago, Rayma said:

Eh, maybe some Russian roulette with which cruise will be cancelled in November/December? I’m booked for the December 1st cruise, so the answer you got worries me...

No emails about changes in itinerary for my cruise, so for that part the information you got seems to be correct.

If the Drydock in the Caribbean get fixed it should take no more than a week to get back in service. 

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Anyone have an itinerary for Fort Lauderdale, St Kitts, Puerto Rico, Nassau? I got an email saying that my shore excursion in Nassau booked with RCL has been cancelled. The ship now leaves at 1:30 p.m. not 6:30 p.m. even though it still showing up on the website as 6:30 p.m. departure.

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1 minute ago, 12thman said:

Anyone have an itinerary for Fort Lauderdale, St Kitts, Puerto Rico, Nassau? I got an email saying that my shore excursion in Nassau booked with RCL has been cancelled. The ship now leaves at 1:30 p.m. not 6:30 p.m. even though it still showing up on the website as 6:30 p.m. departure.

I do on our May 12th cruising. When is yours?  I haven't received any email about that. 

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Just now, SLJ said:

I do on our May 12th cruising. When is yours?  I haven't received any email about that. 

Mine is Sept 15th just read the homepage and it has the "new" itinerary. Even it says 6:30 p.m. The email Says in bold the ship leaves Nassau at 1:30 p.m. Why even stop there. That's a 2 and half hour port call.

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I sail February 16th 2020 to st maarten, st thomas, and cococay. Should I be looking to switch to another ship? It seems like my itinerary would definitely be impacted if the issue isnt fixed. I'm not overly concerned about exactly what ports I visit except cococay is a must. how likely is it that it will be fixed by then? If I have to rebook I want to do so as early as possible to get the best rates and I dont want to wait til last minute to find out our trip is negatively impacted or even cancelled. 

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2 minutes ago, Dave26 said:

I sail February 16th 2020 to st maarten, st thomas, and cococay. Should I be looking to switch to another ship? It seems like my itinerary would definitely be impacted if the issue isnt fixed. I'm not overly concerned about exactly what ports I visit except cococay is a must. how likely is it that it will be fixed by then? If I have to rebook I want to do so as early as possible to get the best rates and I dont want to wait til last minute to find out our trip is negatively impacted or even cancelled. 

CocoCay is not as likely to be impacted because Royal wants people there to spend money on their island and it's very close to Florida. 

Ports that are altered tend to be for logistical reasons such as it's impossible to reach all ports when a slower speed is forced upon them - the distance is too great.

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7 hours ago, VinceC said:

If the Drydock in the Caribbean get fixed it should take no more than a week to get back in service. 

True, but at the expense of canceling an entire cruise.  Lots of unhappy people no matter how you look at it!

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We depart Ft. Lauderdale July 7, 2019 for Phillipsburg, St. Maarten; San Juan, Puerto Rico and Labadee, Haiti. Haven’t received anything regarding our sailing/itinerary. Anyone else doing the same cruise (same or different sailing) hear anything? Thanks! 🤞

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16 hours ago, 12thman said:

Mine is Sept 15th just read the homepage and it has the "new" itinerary. Even it says 6:30 p.m. The email Says in bold the ship leaves Nassau at 1:30 p.m. Why even stop there. That's a 2 and half hour port call.

We are also on Sept 15th sailing.

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We were notified two days ago that our upcoming June Allure trip has been altered.  We are no longer going to St. Thomas at all.  They said there is a propulsion issue.  Any advice on what to do? I'm so upset bc we were really looking forward to the St. Thomas leg of the trip.  Our Bahamas day is now shorter, and I'm worried about what this propulsion issue means.  What if one of the other of the three propellers (?) dies, would we get stuck on the open sea? 

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21 hours ago, Cruzlover12 said:

Just got the notice about our trip change on the 5/19 sailing. Just a little later to Falmouth, not too bad. Has anyone been on the ship when it had the propulsion pod issue? Just wondering if we'll notice anything. I'm thinking slower speed might be smoother sailing, depending on weather of course. 

Hey I'm on the same sailing! 

From what I've heard, if we're at higher speed, we may feel a bit of a rattle/shake, but that's why they adjust our itinerary. As far as I'm concerned for our sailing, it's a non-issue and business as usual. 

Sucks if it's a total port change though. Sorry to those that are dealing with that. 

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3 hours ago, Dwcruuser said:

We are also on Sept 15th sailing.

Did you have any shore excursions paid for in Nassau? Don't understand why the ship is going to Nassau for 2 and a half hours? 

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On 5/1/2019 at 9:33 PM, Sandra007 said:

I just got off the phone and as of now all itinerary’s are changed until November they hope the drydock that was damaged a few weeks ago will be fixed if not it will be changed until Feb 2020

Sandra007 - Did they tell you that they were hoping to drydock in the caribbean in Nov/Dec

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Agent on phone just checked with supervisor.  She was told the reason the sailings are only adjusted through October, is because November is low season, and they are evaluating repairing the ship via dry dock during low season. There is no formal announcement at this time.  (I take this to mean, we will inconvenience 1 entire cruise at the last minute by cancelling their trip).

I just mentioned that to the Facebook agent for RCCL, and her supervisor is upset that messages like that are being said from Royal Agents on phone to guests when there is no official announcement.

Meantime, the 2017 Allure propulsion incident - they listed itinerary changes for many sailings and the very next cruise after the changes was canceled for drydock repair.  The 2013 Allure propulsion incident canceled the cruise that was just over 3 months out.

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Well that sucks.  We leave June 2nd and just found out.  RC site hasn't updated with Puerto Rico excursions on their site. It still lists St. Thomas excursions. We're bummed but there's nothing we can do. 

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10 hours ago, BobNoxious said:

Agent on phone just checked with supervisor.  She was told the reason the sailings are only adjusted through October, is because November is low season, and they are evaluating repairing the ship via dry dock during low season. There is no formal announcement at this time.  (I take this to mean, we will inconvenience 1 entire cruise at the last minute by cancelling their trip).

I just mentioned that to the Facebook agent for RCCL, and her supervisor is upset that messages like that are being said from Royal Agents on phone to guests when there is no official announcement.

Meantime, the 2017 Allure propulsion incident - they listed itinerary changes for many sailings and the very next cruise after the changes was canceled for drydock repair.  The 2013 Allure propulsion incident canceled the cruise that was just over 3 months out.

That is scary. We are booked on Nov 17th western caribbean. Tied with 1 week Disney (it's the cheapest two weeks for both Disney and Allure because it is in the hole between October and US Thanksgiving) The epitome of off-peak.

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