Nilda

July 26, 2019 Royal Caribbean sent an email saying that the Allure of the Seas is having mechanical problems "technical limitations on one of the ship's propulsion pods", and they give you the option to change cruise ship but YOU HAVE TO PAY MORE for the other ship. They will NOT honor the deal we got 6 months ago. Either travel on the ship that has propulsion issues, pay more for another ship or cancel your vacation. Not a single option favors the client. The right thing to do is put the client on another ship with no additional cost. We are not asking for a better room, but the same amenities we paid for. It is wrong to tell the customer that they have to assume the additional cost. They are asking us to pay today's prices and not the price that the cruise ships had when we booked 6 months ago. This will affect all cruises in the Allure of the Seas for this year.

Today I received this letter from Royal Caribbean that Allure of the Seas is having mechanical problems "technical limitations on one of the ship's propulsion pods", and they give you the option to change cruise ship but YOU HAVE TO PAY MORE for the other ship. They will NOT honor the deal you got 6 months ago. You either, travel on the bad ship, pay more for another ship or cancel your trip. Not a single option favors the client. The right thing to do is put the client on another ship with no additional cost.