mworkman Posted March 18, 2018 Report Share Posted March 18, 2018 If your cruising soon, your probable should call to get that straightened out. Just put the phone on speaker as you will be on it a while i hear. You have the worst luck with then new website that seems to be moving sooooo smoothly rjac 1 Quote Link to comment Share on other sites More sharing options...
PrincipalTinker Posted March 18, 2018 Report Share Posted March 18, 2018 9 hours ago, F1guynz said: Good progress today The cruise planner is now working properly. When you logon to your account and select the cruise planner it takes you in straight away without having to enter your reservation number. Another day, another”we are unable to locate this reservation or name” ? Quote Link to comment Share on other sites More sharing options...
rjac Posted March 18, 2018 Report Share Posted March 18, 2018 6 minutes ago, PrincipalTinker said: Another day, another”we are unable to locate this reservation or name” ? Were you able to login with that link I posted for you yesterday? Quote Link to comment Share on other sites More sharing options...
PrincipalTinker Posted March 18, 2018 Report Share Posted March 18, 2018 16 minutes ago, rjac said: Were you able to login with that link I posted for you yesterday? Yes! I can see my cruise that way! I am waiting for my TA to return tomorrow to see if maybe she has my documents going to her? I am traveling with my son and his girlfriend so I have them coming to my work this week to complete online check in. We do need to upload photos- right? I am hoping the link you shared with me ( which I will admit has stopped my tears) still works! 27 days! Quote Link to comment Share on other sites More sharing options...
rjac Posted March 18, 2018 Report Share Posted March 18, 2018 49 minutes ago, PrincipalTinker said: Yes! I can see my cruise that way! I am waiting for my TA to return tomorrow to see if maybe she has my documents going to her? I am traveling with my son and his girlfriend so I have them coming to my work this week to complete online check in. We do need to upload photos- right? I am hoping the link you shared with me ( which I will admit has stopped my tears) still works! 27 days! Great, glad it worked for you! Yes, upload your photos, will expedite your getting on board the ship. Once you complete your online check in you should be able to print off your set sail passes. The cruise documentation (which includes your luggage tags) may not be ready to print off for a couple more days. I strongly recommend these luggage tag holders from Amazon.com: https://www.amazon.com/Cruise-Luggage-Holder-Seal-Steel/dp/B01E4SQNU4/ref=sr_1_6?ie=UTF8&qid=1521395377&sr=8-6&keywords=cruise+ship+luggage+tags I have used mine on a couple of cruises and they work great. Inexpensive also. There are a lot of other folks on this blog who use them also. Time to dust offfyour luggage! PrincipalTinker 1 Quote Link to comment Share on other sites More sharing options...
PrincipalTinker Posted March 18, 2018 Report Share Posted March 18, 2018 1 minute ago, rjac said: Great, glad it worked for you! Yes, upload your photos, will expedite your getting on board the ship. Once you complete your online check in you should be able to print off your set sail passes. The cruise documentation (which includes your luggage tags) may not be ready to print off for a couple more days. I strongly recommend these luggage tag holders from Amazon.com: https://www.amazon.com/Cruise-Luggage-Holder-Seal-Steel/dp/B01E4SQNU4/ref=sr_1_6?ie=UTF8&qid=1521395377&sr=8-6&keywords=cruise+ship+luggage+tags I have used mine on a couple of cruises and they work great. Inexpensive also. There are a lot of other folks on this blog who use them also. Time to dust offfyour luggage! I saw that recommendation on another thread! I have those luggage tag holders sitting in my bag all ready to go! rjac 1 Quote Link to comment Share on other sites More sharing options...
JLMoran Posted March 18, 2018 Report Share Posted March 18, 2018 My jaw hit the floor today. The new site is working one heck of a lot better! Dashboard now shows all my booked cruises, not just the one coming up in 13 days All cruises listed on the dashboard now let me jump to the Cruise Planner Those Cruise Planner links all work correctly -- no more need to enter my reservation number and other info, and the offerings are correct for the sailing I clicked the link from I was able to make my reservation at Chef's Table with no issues, will get to enjoy that on night 3. Unfortunately, no Mystery Dinner Theater for us on this trip. Price is currently $79 per person, which seems a lot higher than I remember seeing it earlier on (want to say it was closer to $35 or $40 back then, but I might be mixing it up with some other dining / entertainment offering). bobroo 1 Quote Link to comment Share on other sites More sharing options...
rjac Posted March 18, 2018 Report Share Posted March 18, 2018 (edited) 2 hours ago, JLMoran said: My jaw hit the floor today. The new site is working one heck of a lot better! Dashboard now shows all my booked cruises, not just the one coming up in 13 days All cruises listed on the dashboard now let me jump to the Cruise Planner Those Cruise Planner links all work correctly -- no more need to enter my reservation number and other info, and the offerings are correct for the sailing I clicked the link from I was able to make my reservation at Chef's Table with no issues, will get to enjoy that on night 3. Unfortunately, no Mystery Dinner Theater for us on this trip. Price is currently $79 per person, which seems a lot higher than I remember seeing it earlier on (want to say it was closer to $35 or $40 back then, but I might be mixing it up with some other dining / entertainment offering). Still not working for me.....I guess I'm not worthy. Tried clearing the cache, nothing, went incognito, nothing. I keep getting the "Invalid password and user name combination" and the hell of it is, I haven't changed anything. OK I"M IN!!!!! Since I kept getting the "invalid password etc stuff", I hit the forgot password and changed it. Now it works! Edited March 18, 2018 by rjac Update PrincipalTinker 1 Quote Link to comment Share on other sites More sharing options...
PrincipalTinker Posted March 18, 2018 Report Share Posted March 18, 2018 27 minutes ago, rjac said: Still not working for me.....I guess I'm not worthy. Tried clearing the cache, nothing, went incognito, nothing. I keep getting the "Invalid password and user name combination" and the hell of it is, I haven't changed anything. OK I"M IN!!!!! Since I kept getting the "invalid password etc stuff", I hit the forgot password and changed it. Now it works! Congrats! I decided to try that email address. Quote Link to comment Share on other sites More sharing options...
rjac Posted March 18, 2018 Report Share Posted March 18, 2018 9 minutes ago, PrincipalTinker said: Congrats! I decided to try that email address. Thanks. Did it work for you, hopefully? Quote Link to comment Share on other sites More sharing options...
PrincipalTinker Posted March 18, 2018 Report Share Posted March 18, 2018 8 minutes ago, rjac said: Thanks. Did it work for you, hopefully? Not yet! It is not recognizing my crown and anchor number either. On March 9th I went through Twitter. I was messaged that they would connect me. They asked my reservation number and told me to “hold on”. I am still holding.... WAAAYTOOO and jticarruthers 1 1 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted March 18, 2018 Report Share Posted March 18, 2018 Well, I can happily say that after following this thread all week, I finally got home and logged in today to the new site and all went well. I can access all 3 of my future reservations and the cruise planners that go with them. The only question is...What happened to the "upgrade preferences" section. I can only see email preferences on mine? And is the link the the C&A member area gone now? Quote Link to comment Share on other sites More sharing options...
rjac Posted March 18, 2018 Report Share Posted March 18, 2018 28 minutes ago, Sabrinaklai said: And is the link the the C&A member area gone now? I noticed that too. Perhaps it will show up on the next upgrade? by the way, welcome home! We just got done packing for our B2B next weekend. We're leaving this Weds. and stopping in St. Augustine, FL for a few days, never been there before. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted March 18, 2018 Report Share Posted March 18, 2018 42 minutes ago, rjac said: I noticed that too. Perhaps it will show up on the next upgrade? by the way, welcome home! We just got done packing for our B2B next weekend. We're leaving this Weds. and stopping in St. Augustine, FL for a few days, never been there before. Have fun! Enjoy your grandchildren! rjac 1 Quote Link to comment Share on other sites More sharing options...
Dan G Posted March 18, 2018 Author Report Share Posted March 18, 2018 Looks like things are working a bit better on my end. Cruise planner connects to my 2 cruises without a 404 error or issue. Still no way to find the countdown clocks without digging deep or using the old website via @twangster link he provided. Quote Link to comment Share on other sites More sharing options...
PrincipalTinker Posted March 19, 2018 Report Share Posted March 19, 2018 If anyone is keeping track: 26 hours after I sent my email (to the address posted in the letter), I received a reply. The reply confirmed they received my email and would be looking at my issue in 48 to 72 hours. JLMoran 1 Quote Link to comment Share on other sites More sharing options...
Traveler Posted March 20, 2018 Report Share Posted March 20, 2018 The good news is that now cruise planner is working from the new site , the bad news the online check in link stopped working . So I have checked in using the old site and it was fine but know in the new site under room details I see that now only my spouse appears under the next month reservation . Hey I guess we can not have it all ... Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 20, 2018 Report Share Posted March 20, 2018 I tried to go to checkin to see my seapass and that link did not work. Hope they get it working in the next week or so. I have to print it out along with my luggage tags. Quote Link to comment Share on other sites More sharing options...
twangster Posted March 20, 2018 Report Share Posted March 20, 2018 13 minutes ago, WAAAYTOOO said: I tried to go to checkin to see my seapass and that link did not work. Hope they get it working in the next week or so. I have to print it out along with my luggage tags. I have the same issue trying to use the new login page, but if I go to the website, then select "Already Booked" and "Online Checkin" it brings me to this page: https://secure.royalcaribbean.com/beforeyouboard/boardingDocuments.do From here I can enter my reservation #, name, ship and sail date and reach the documents. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 20, 2018 Report Share Posted March 20, 2018 51 minutes ago, twangster said: I have the same issue trying to use the new login page, but if I go to the website, then select "Already Booked" and "Online Checkin" it brings me to this page: https://secure.royalcaribbean.com/beforeyouboard/boardingDocuments.do From here I can enter my reservation #, name, ship and sail date and reach the documents. I've never even seen this page !! I will try later today. Thanks ! Quote Link to comment Share on other sites More sharing options...
mworkman Posted March 20, 2018 Report Share Posted March 20, 2018 22 hours ago, PrincipalTinker said: If anyone is keeping track: 26 hours after I sent my email (to the address posted in the letter), I received a reply. The reply confirmed they received my email and would be looking at my issue in 48 to 72 hours. Good luck with that. I'm into 96 hrs and still nothing. PrincipalTinker 1 Quote Link to comment Share on other sites More sharing options...
Dan G Posted March 21, 2018 Author Report Share Posted March 21, 2018 Looks like a link was changed and they added eDocs option. Unfortunately, none of my cruises are less than 90 days out. Stateroom details & eDOCs Quote Link to comment Share on other sites More sharing options...
Marc Van Niekerk Posted March 21, 2018 Report Share Posted March 21, 2018 I see the website is evolving. Has anyone determined what the sort order is of upcoming cruises? I have 4 cruises listed and they do not appear alphabetical by ship, chronological by embarkation date, or numeric by reservation. My OCD is triggered JLMoran 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 21, 2018 Report Share Posted March 21, 2018 LOL. That's tooo funny. At least mine ARE chronological by sail date. I was able to FINALLY get to my Set Sail page to print out the Set Sail passes...but I had to reboot in order to get to the luggage tags. I had to go through the "Already Booked" link that Twangster noted. If I sign in to my account first, there is no getting to the set sail or luggage tags links. Improvements, but still very lame. Quote Link to comment Share on other sites More sharing options...
tiny260 Posted March 21, 2018 Report Share Posted March 21, 2018 1 hour ago, mvannie said: I see the website is evolving. Has anyone determined what the sort order is of upcoming cruises? I have 4 cruises listed and they do not appear alphabetical by ship, chronological by embarkation date, or numeric by reservation. My OCD is triggered Mine were ordered Chronologicaly. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted March 21, 2018 Report Share Posted March 21, 2018 1 hour ago, mvannie said: I see the website is evolving. Has anyone determined what the sort order is of upcoming cruises? I have 4 cruises listed and they do not appear alphabetical by ship, chronological by embarkation date, or numeric by reservation. My OCD is triggered Mine are chronological too. I wonder if it goes by the order you entered them in? On Sunday when I logged in, I had to manually enter in each reservation again. Did you do that or did yours pop up automatically? Or I wonder if it does go by date but it separates it into paid/not fully paid. If you look at the first two with a balance, those dates are in order and the last two with no balance are also in order by date. In the end I have no clue lol. Royal IT... Quote Link to comment Share on other sites More sharing options...
twangster Posted March 21, 2018 Report Share Posted March 21, 2018 Mine are not chronological. When I 1st logged in back one day 1 of the new website it only had 2 of my cruises, the next two. I added all the rest manually. They all got inserted in between my next and the one after that. Next is #1 4th next is #2 5th next is #3 Even my 2019 cruises are before my 2nd and 3rd next cruises which are at the bottom of the list. 3rd next is #10 2nd next is #11 Lovetocruise2002 1 Quote Link to comment Share on other sites More sharing options...
Traveler Posted March 22, 2018 Report Share Posted March 22, 2018 The site continue to improve . Now I am getting actual link for the cruise documentations and the countdown was added to the dashboard Quote Link to comment Share on other sites More sharing options...
Marc Van Niekerk Posted March 22, 2018 Report Share Posted March 22, 2018 17 hours ago, Sabrinaklai said: Mine are chronological too. I wonder if it goes by the order you entered them in? On Sunday when I logged in, I had to manually enter in each reservation again. Did you do that or did yours pop up automatically? Or I wonder if it does go by date but it separates it into paid/not fully paid. If you look at the first two with a balance, those dates are in order and the last two with no balance are also in order by date. In the end I have no clue lol. Royal IT... Actually only one of the 4 are actually paid in full but that is another issue for Royal to sort out. The Freedom in 2019 is certainly not paid in full yet but if Royal considers it so I will not argue with them. I cannot recall the order I entered or which I entered, but I do recall that some were already there. In the end, they all appear and I guess that is the key. Quote Link to comment Share on other sites More sharing options...
Lindsay Posted March 22, 2018 Report Share Posted March 22, 2018 Where can you view payment history???? Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted March 22, 2018 Report Share Posted March 22, 2018 30 minutes ago, Lindsay said: Where can you view payment history???? What if you clicked on "Pay remaining balance". Does it show what you've already paid? I can't test it out because I transferred mine over to a TA so it won't show up. Quote Link to comment Share on other sites More sharing options...
Guest toodle68 Posted March 22, 2018 Report Share Posted March 22, 2018 The payment side of the website is not working too well. I can't see history or even make a payment through the website. Quote Link to comment Share on other sites More sharing options...
ReneR Posted March 22, 2018 Report Share Posted March 22, 2018 . I thought I was the only one having issues, Can’t make payment when I try it is telling my reservation is no good. RCCL is showing me the reservation # on the previous page. And when I plug it in to go to payment page Is asking for more Numbers I can safely say i don't like the change so far. Quote Link to comment Share on other sites More sharing options...
Orange Crush Posted March 22, 2018 Report Share Posted March 22, 2018 Anybody noticing errors in their C&A point balance? They're only showing 1 point for a cruise I had in 2000 that should be worth 8. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 22, 2018 Report Share Posted March 22, 2018 1 hour ago, Orange Crush said: Anybody noticing errors in their C&A point balance? They're only showing 1 point for a cruise I had in 2000 that should be worth 8. Back in 2000 they were awarding points on a per-cruise basis, not on a per-night basis like they are now. There was a GRAND CONVERSION done on all of the old cruises when they switched over to the per-night points so you would have been given some kind of conversion rate for that old cruise. I never understood it...I just accepted it. I have a number of cruises that just show 1 point. These are all of the old cruises under the old points system. Perhaps someone, smarter than me, could quote you the algorithm that they used to convert those old cruises to the new system but I truly do not know how they did it. Quote Link to comment Share on other sites More sharing options...
tiny260 Posted March 22, 2018 Report Share Posted March 22, 2018 26 minutes ago, WAAAYTOOO said: Back in 2000 they were awarding points on a per-cruise basis, not on a per-night basis like they are now. There was a GRAND CONVERSION done on all of the old cruises when they switched over to the per-night points so you would have been given some kind of conversion rate for that old cruise. I never understood it...I just accepted it. I have a number of cruises that just show 1 point. These are all of the old cruises under the old points system. Perhaps someone, smarter than me, could quote you the algorithm that they used to convert those old cruises to the new system but I truly do not know how they did it. This is the same way mine is. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted March 22, 2018 Report Share Posted March 22, 2018 1 minute ago, tiny260 said: This is the same way mine is. Same. Quote Link to comment Share on other sites More sharing options...
Floski Posted March 22, 2018 Report Share Posted March 22, 2018 On 3/20/2018 at 10:42 AM, twangster said: I have the same issue trying to use the new login page, but if I go to the website, then select "Already Booked" and "Online Checkin" it brings me to this page: https://secure.royalcaribbean.com/beforeyouboard/boardingDocuments.do From here I can enter my reservation #, name, ship and sail date and reach the documents. Those are some very impressive ellipticals you drew there...are you suuuuure you ain't a bot? WAAAYTOOO, twangster, Lovetocruise2002 and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Orange Crush Posted March 22, 2018 Report Share Posted March 22, 2018 4 hours ago, WAAAYTOOO said: Back in 2000 they were awarding points on a per-cruise basis, not on a per-night basis like they are now. There was a GRAND CONVERSION done on all of the old cruises when they switched over to the per-night points so you would have been given some kind of conversion rate for that old cruise. I never understood it...I just accepted it. I have a number of cruises that just show 1 point. These are all of the old cruises under the old points system. Perhaps someone, smarter than me, could quote you the algorithm that they used to convert those old cruises to the new system but I truly do not know how they did it. What's odd is that my cruise from 2000 was worth 8 points before this website "up"grade, it's only dropped to one point since they changed the site over. Were your 1 pointers showing that way before the new site? Quote Link to comment Share on other sites More sharing options...
PrincipalTinker Posted March 22, 2018 Report Share Posted March 22, 2018 On 3/20/2018 at 5:34 PM, mworkman said: Good luck with that. I'm into 96 hrs and still nothing. Did they respond to you again? Have they fixed your issue? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.