BrianB Posted October 16, 2021 Report Posted October 16, 2021 I get the email notification the day prior to my cruise letting me know that the Health Questionnaire is open on the app. But, when I click on it I get the message ‘You will receive a notification the day before your cruise…’ Or, I am able to access the questionnaire and answer all of the questions (No…I am not pregnant) but when I click on submit I get the response ‘try submitting your answers again’. So I answer all the questions again (No…I’m still not pregnant) and when I click on submit I get ‘try submitting your answers again’. I sort of get the feeling that there’s some group of IT geeks laughing at me seeing how many times I’ll submit my answers again. Probably trying to get revenge after being victimized so many times during grade school with ‘stop hitting yourself’ incidents. I end up having to answer the questions at the port during check-in. No! I am NOT pregnant! Has anyone else had this issue or is it maybe a specific ship-related thing. All of these happened before boarding the Oasis. FJ28, WAAAYTOOO, MamaShark and 2 others 5 Quote
twangster Posted October 16, 2021 Report Posted October 16, 2021 You have to wait until T-24 hours from your arrival time. If you have a 2pm arrival time then wait until 2pm the day before. The email comes before the actual time it will work in the app. I am cruising tomorrow and received the email a few hours ago. I can't answer the questions in the app until 4pm today because I chose a 4pm arrival time for check in. BrianB, Patt Whitmore, SpeedNoodles and 1 other 4 Quote
BrianB Posted October 16, 2021 Author Report Posted October 16, 2021 40 minutes ago, twangster said: You have to wait until T-24 hours from your arrival time. If you have a 2pm arrival time then wait until 2pm the day before. The email comes before the actual time it will work in the app. I am cruising tomorrow and received the email a few hours ago. I can't answer the questions in the app until 4pm today because I chose a 4pm arrival time for check in. I tried that. I figured that could be the issue. But for the cruises on the Oasis last month, it still wouldn’t let me submit my answers. I kept trying until right after midnight when I got a response like…’questionnaire is closed…do it at the port’. Maybe it’s because I tried to do it before the 24hr period and it locked me out. If that were the issue, then I would guess others have the same problem. The email was received at 6:30am. Quote
CrznTxn Posted October 16, 2021 Report Posted October 16, 2021 We noticed on our last cruise the “exact” 24 hour mark on the health questionnaire. Wish they would make it like the COVID testing and it is the “day” before starting at midnight. BrianB 1 Quote
twangster Posted October 16, 2021 Report Posted October 16, 2021 4 hours ago, BrianB said: I tried that. I figured that could be the issue. But for the cruises on the Oasis last month, it still wouldn’t let me submit my answers. I kept trying until right after midnight when I got a response like…’questionnaire is closed…do it at the port’. Maybe it’s because I tried to do it before the 24hr period and it locked me out. If that were the issue, then I would guess others have the same problem. The email was received at 6:30am. The app is still a work in progress. I just noticed the check in no longer had a step to upload vaccination card pictures. I checked another sailing and it was still there. Went back to the first one and it reappeared checked off that I had uploaded them already. SpeedNoodles and BrianB 2 Quote
PG Cruiser Posted October 16, 2021 Report Posted October 16, 2021 12 minutes ago, twangster said: The app is still a work in progress. I just noticed the check in no longer had a step to upload vaccination card pictures. I checked another sailing and it was still there. Went back to the first one and it reappeared checked off that I had uploaded them already. I found restarting to app very helpful in dealing with glitchy behavior BrianB 1 Quote
BrianB Posted October 16, 2021 Author Report Posted October 16, 2021 Update; At 12 noon, 24hrs prior to my arrival time…I received a notification from the Royal app advising me to complete the Health Questionnaire. This time I was able to access it and answer all the questions (still not pregnant). When I tried to submit…got this. MamaShark and WAAAYTOOO 2 Quote
BrianB Posted October 16, 2021 Author Report Posted October 16, 2021 Eureka! Health Questionnaire completed and submission was successful! Ready for tomorrow! FJ28, WAAAYTOOO, Neesa and 4 others 6 1 Quote
barjpoe Posted October 16, 2021 Report Posted October 16, 2021 57 minutes ago, BrianB said: Eureka! Health Questionnaire completed and submission was successful! Ready for tomorrow! Bon Voyage BrianB 1 Quote
WAAAYTOOO Posted October 16, 2021 Report Posted October 16, 2021 3 hours ago, BrianB said: Eureka! Health Questionnaire completed and submission was successful! Ready for tomorrow! Are you SURE you’re not pregnant ? Linda R, barbeyg, BrianB and 4 others 2 5 Quote
BrianB Posted October 16, 2021 Author Report Posted October 16, 2021 20 minutes ago, WAAAYTOOO said: Are you SURE you’re not pregnant ? That’s what the stick thingy said… Vancity Cruiser, WAAAYTOOO and RWDW1204 3 Quote
twangster Posted October 16, 2021 Report Posted October 16, 2021 If the app could see my belly... it would start suggesting names. #molsonmuscle WAAAYTOOO, Neesa, Jill and 4 others 2 3 2 Quote
rjac Posted October 16, 2021 Report Posted October 16, 2021 10 hours ago, BrianB said: No! I am NOT pregnant! Are you sure, did the rabbit die? BrianB 1 Quote
PG Cruiser Posted November 4, 2021 Report Posted November 4, 2021 If a guest did not have the app, how can they answer the health questions? On a related topic, can anyone go on a cruise without having to use any device at all, except for probably printing the SetSail Pass? Quote
smokeybandit Posted November 4, 2021 Report Posted November 4, 2021 On 10/16/2021 at 5:11 PM, rjac said: Are you sure, did the rabbit die? Thank you Aerosmith for sending me down the "rabbit" hole years ago when googling what that phrase meant and what the origin of it was. Quote
CGTLH Posted November 4, 2021 Report Posted November 4, 2021 2 hours ago, PG Cruiser said: If a guest did not have the app, how can they answer the health questions? On a related topic, can anyone go on a cruise without having to use any device at all, except for probably printing the SetSail Pass? No app, they would have to answer the questions during the arrival process. If I'm recalling when sailing on Allure I was asked if any of my health questions had changed. This was after entering the terminal, prior to security screening and getting the vaccination band. In theory you could sail completely without a device. Just have to watch the safety video in room before visiting the muster station. No clue what the policy is now if pre-cruise none of the check-in process is completed/no SetSail. Wonder how that would work not selecting a check-in/health screening time. Quote
PG Cruiser Posted November 4, 2021 Report Posted November 4, 2021 18 minutes ago, CGTLH said: No clue what the policy is now if pre-cruise none of the check-in process is completed/no SetSail. Wonder how that would work not selecting a check-in/health screening time. My guess is they will be able to search for your reservation by your name, generate a SetSail Pass and work from there Quote
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