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Another Genie Gratuity Question…..


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I dream of a Star suite, one day in my future but may I ask please, would the Genie be insulted if you advised them you are super low key and didn't really avail yourself to their services as much? It's not about the gratuity it is we are really kind of reserved and minimalist. I mean besides asking  them for peanut butter cups daily and possibly dinner reservations we pretty much run on auto pilot. I just love those suites.  @Lovetocruise2002 can you advise? I mean with you and @WAAAYTOOO advice I'm not really thinking I would have need to Genie services. I like quiet and no fuss, I even keep the cabin very neat and orderly because I can't function in a mess. We all cruise differently, so what say you ? Thanks a bunch!

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42 minutes ago, Momof4crazytocruise said:

I never put cash in the envelope - I prefer to hand it directly to the room attendant and express my thanks face to face. We usually do half on the first day, half on the last day. I don't read anything into the envelope being left in my room as anything other than a checklist item for the attendant. 

I forgot that there was the mystery tip box located somewhere in guest services where some people put the envelopes. To be clear, we put cash in the envelope and personally hand it to the recipient. 

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1 hour ago, RCLRING said:

The website says $17.5 per night automatic tipping for grand suite and above, do the genies not get the tipping from this ?

https://www.royalcaribbean.com/faq/questions/onboard-service-gratuity-expense

Gratuities are actually included at the Star Class level. Whether they segment out that $17.50 and allocate like they do for the other rooms, I wouldn't know. The Genies are not tipped from that pool of money.

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I’m with you Neesa, I can’t stand leaving a mess for the cabin steward or any housekeeping attendant.  I make sure our clothes are put away or in the laundry hamper, shoes are in the closet, used towels in a pile in a corner of the bathroom and our toiletries do not interfere with them cleaning the bathroom.  I feel their job is to clean the room not our personal messes.

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14 minutes ago, Pooch said:

I’m with you Neesa, I can’t stand leaving a mess for the cabin steward or any housekeeping attendant.  I make sure our clothes are put away or in the laundry hamper, shoes are in the closet, used towels in a pile in a corner of the bathroom and our toiletries do not interfere with them cleaning the bathroom.  I feel their job is to clean the room not our personal messes.

Wow, that is me! Sometimes I even empty the garbage into one and leave it out by the inside door. It's crazy I know, but I just think how would I appreciate the cabin if I was servicing it. It takes little to no effort and I feel good about it. We always take care to learn names and it really seems to always make our experience that much more enjoyable. 

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1 hour ago, Pooch said:

I’m with you Neesa, I can’t stand leaving a mess for the cabin steward or any housekeeping attendant.  I make sure our clothes are put away or in the laundry hamper, shoes are in the closet, used towels in a pile in a corner of the bathroom and our toiletries do not interfere with them cleaning the bathroom.  I feel their job is to clean the room not our personal messes.

Same here. 

My wife gets a kick out of how I'll tidy up a hotel room/ship cabin before we leave for the day.....not that she's messy...she's very clean and organized....she just thinks it's funny how I don't do the same at home.   Decades of working retail have made me want to make workers days easier when I'm a customer.

 

 

 

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2 hours ago, Neesa said:

would the Genie be insulted if you advised them you are super low key and didn't really avail yourself to their services as much? 

No, not at all.  I'm sure you've read some of my SC blogs where I discuss that Dan really doesn't care much for the Genie service.  In fact, if it were strictly up to him, would cruise in a balcony cabin with none of the "extras".  He doesn't really care for the fuss.  One of the things that he really dislikes about SC is all of the activity that it generates.  Someone is constantly calling or knocking at the door or coming or going (now, this may change with COVID restrictions and protocols but that's the way it was BC).

What the Genie wants more than anything else is for you to enjoy your cruise and it that means that you didn't need him/her much, all the better, I'm sure !  But I'm willing to bet that at LEAST for the first time, you will enjoy the attention and help.  It is so nice not to have to worry about ANYthing.  All of your reservations, your seats (it's so nice to know that your seats are reserved and that you can wait until just minutes before the show to arrive), your trips off and onto the ship, room service, extra attention for your daughter, arrangements for special tours (may be a thing of the past....) like the personal tour we got of the Central Park gardens with Laszlo Turos (senior horticulturist for Royal who created all of the Central Park gardens).  But you can get as much or as little attention from the Genie as you like.  On our one of our last SC cruise we asked that the Genie make a special effort to minimize the interruptions and she did ! ...and there's just nothing like having your Genie arrange a party in your suite !!  Some Genies will even create and send out invitations but we never wanted anything quite THAT formal.

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1 hour ago, sammy79 said:

Can you request for the delivery of mixed drinks to your suite?

We stayed in a 2BR Aquatheater a couple of years ago, before Covid, of course. They came around with a drink cart in the afternoons and made specialty drinks not found elsewhere on the ship. Often we would come back to the room at random times and find mixed drinks (Genie figured out our favorites), milkshakes for the kids, chocolate covered strawberries....  Honestly by the end of the cruise, I was starting to agree with @WAAAYTOOO's husband - it was a bit much.

Would I do it again? I've got a bid in on a Star Class loft for our October cruise, so yeah, but I would ask them for a bit less pampering.

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Cruising is different but Star Class is a whole different beast imho. I don't think a genie really would work for me and I like luxury travel. I think $100pp is an adequate tip, but.....that is a personal preference because $100 has different value to everyone.  I am tidy at home and on vacation but I always tip the housekeeper, no matter how long I stay. Even though I am an accountant by career, I have worked in the restaurant industry since I was 15. Anything in regards to customer service is brutal. In most cases service is all about convenience as you can do all the things they do for you...therefore you are paying for the privilege of their expertise. Tipping is a very personal thing and my advice is the threshold depends on the circumstances. In the US if you eat out at a restaurant I do think if everything is satisfactory you should tip at least 20% My standard rate for adequate service is 25% because I have been a server before. I know the server has to tip out hosts, bartenders and buss people. When I travel elsewhere I try to stick to their customs. I have been told I am on over tipper by lots of coworkers and friends but it's always about how I felt when I received the service.

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Is it true that a genie can bump another guest off of a sold out excursion?

If so then they are certainty worth that amount of tip I hear bantered around.

I do know the suite concierge could not get us on a sold out excursion.

Money is power, power is money, that's Capitalism, like it or not that's the way it is.

What did we say back in my youth, money talks, BS walks 

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17 hours ago, Lovetocruise2002 said:

And we like to keep small bills in a drawer near the door (easy access) for all the food deliveries that come.  There are a whole lot of them!

Did your bill have a tip line? We're on Ovation and there's a tip line so we add the tip there. Seems they don't want to handle money? They also bring the food on a cart and stand behind it and let you take the food. Social distancing I'm guessing. 

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I whole heartedly dislike a pressure situation involving tipping and it’s an automatic red flag for me personally. In many of the islands it’s literally nonstop discussion of tipping, everyone is reminding you to tip. I get it, there’s all walks of life coming off the ships and many different cultures to contend with so the locals have to reemphasize to an uncomfortable degree. This causes me personally to hold back a little and not necessarily be so generous. Onboard the ship, the envelopes are ok but IMHO what’s not ok is the maitre d accepting tips. I personally think in this elevated position they should be adequately compensated by salary and leaving the tips for the service staff. I just don’t see the added value there and quite frankly don’t really even know what they do?? Coordinate the dining staff? Do we tip the captain for driving the ship or the hotel director for the stateroom attendant staff? Maybe indirectly as part of a tip pooling system but I don’t see the point in direct tip compensation of any department head. Just a tip rant while I’m thinking about it. 

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2 hours ago, 12thman said:

Did your bill have a tip line? We're on Ovation and there's a tip line so we add the tip there. Seems they don't want to handle money? They also bring the food on a cart and stand behind it and let you take the food. Social distancing I'm guessing. 

When you sail star, almost all food is included so when the Genie sends food to your cabin (and that happens a lot, sometimes even when not requested), there is no bill that comes with it. 

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2 hours ago, tonyfsu21 said:

I whole heartedly dislike a pressure situation involving tipping and it’s an automatic red flag for me personally. In many of the islands it’s literally nonstop discussion of tipping, everyone is reminding you to tip. I get it, there’s all walks of life coming off the ships and many different cultures to contend with so the locals have to reemphasize to an uncomfortable degree. This causes me personally to hold back a little and not necessarily be so generous. Onboard the ship, the envelopes are ok but IMHO what’s not ok is the maitre d accepting tips. I personally think in this elevated position they should be adequately compensated by salary and leaving the tips for the service staff. I just don’t see the added value there and quite frankly don’t really even know what they do?? Coordinate the dining staff? Do we tip the captain for driving the ship or the hotel director for the stateroom attendant staff? Maybe indirectly as part of a tip pooling system but I don’t see the point in direct tip compensation of any department head. Just a tip rant while I’m thinking about it. 

We were on the Oasis several years ago and there were 9 of us (kids and grands).  We were suppose to be at one big table; however, they had us at two different tables not even close together.  The Maitre'd was able to move a few table around a little and got a (white looked like) piece of plywood and made a big table for us.  We did tip him directly for helping with this.  I am sure that they have done other stuff like that to help others that no one know about. 

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5 hours ago, CruiseGus said:

Is it true that a genie can bump another guest off of a sold out excursion?

I have never heard of this and I absolutely believe that a Genie canNOT affect any other cruiser directly, with a very very few exceptions.  The only situation that comes to mind was on one of our very first SC cruises.  We had Reyno as our Genie.  He had reserved seats in the Aqua Theater for us and when we got there, someone was sitting in one of our reserved seats.  I won't retell the whole story but in the end, security had to get involved and the man moved (reluctantly).  Other than something like this, I can't imagine that a Genie could negatively impact anyone else's cruise in any [direct] way.  More likely would be that the Genie would slide you into an otherwise ALMOST sold out excursion or make arrangements for an additional excursion....but kick someone else out ?  Nope.

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@tonyfsu21 I agree with your little rant as I felt this way the entire time in Egypt......and in places like Starbucks. In Egypt there are people in the bathroom holding the toilet paper rolls just to get tips. This is not like a bathroom attendant in fancy places, this is literally someone holding hostage a basic need for tips. I also think if you have to ask for a tip, you don't deserve one. My first time to the Bahamas many years ago I was reminded more than 3 times to tip before I had any services render, I planned to and I did, but not nearly as much as I would have had they just focused on the service.

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9 hours ago, CruiseGus said:

Is it true that a genie can bump another guest off of a sold out excursion?

 

3 hours ago, WAAAYTOOO said:

More likely would be that the Genie would slide you into an otherwise ALMOST sold out excursion or make arrangements for an additional excursion....but kick someone else out ?  Nope.

I'm with @WAAAYTOOO on this one.  Highly doubt a Genie would kick someone out of an excursion that they previously booked, and I would feel awful if they did that.  Anyway, there have been a few stories (not often) from other SC cruisers that Genies have been able to secure them spot on sold out excursions.  Genie magic?  Do they hold back some spots for Star?  Who knows, but I have heard a few stories of this happening.

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19 minutes ago, LogicallyLazy said:

As someone from a country where tipping isn't the norm, it gives me a little anxiety whenever I'm tipping. Am I tipping too much, or worse, too little? I feel like the staff are in the back scowling because we short changed them.

Are there still signs in airports. No tipping. The only way to hail a taxi is to show $bills before they would stop. Mind you I am going back a few years.

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