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Casino Royale Tier Level: Introduction Packet


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Has anyone received paperwork showing their tier level in the new program? Shouldn’t we receive some sort of welcome packet to roll out the new program? What is with these people? Who’s running the marketing? I only know my tier level because I busted through 3/4 of Royal caribbean’s Upper management in regards to a recent botched casino experience (stemming from none other then a Casino Royale issue).... With thousands of members spanning the globe do mean to tell me that nobody has received anything at all? 

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Nope.  Nada.  I am in the same "boat" as you, Tony.  I know my tier level but only b/c I cruised recently.  I haven't heard a PEEP from anyone on land.

I can't believe that any division of Royal Caribbean International is run WORSE than their IT Dept. but the Casino Department just MIGHT be vying for that prestigious title.

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I still have no clue what my tier level is. Every time I call I get the same answer that they don't know it or they are not fully finished rolling out the program. I then say how is it possible for the people on the ships to know the info and they claim they get the info from another source which makes NO SENSE. my next cruise is not far I will be on Mariner on 6/29 and again on 7/13 followed by Harmony on 7/21 (yes busy cruise summer for me lol) so I am hoping when I get on board magically the host will have my info but I agree with Tony I feel like we should be getting something in the mail or email. Also I asked about the friends and family perk as that is listed on there and again I was told they haven't rolled that part out yet nor have they sent out anyone's yearly comped cruise based on their tier level. Get it together Casino Royale it can't possibly be this difficult. 

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I agree with you, Stephanie.  It seems insane that they don't all have the same information.  I will say, however, that you will probably get whatever information you need when you get on board.  Dan and I were both able to get our tier levels from the casino hostess(es) on board and they seemed to have all of the information - the points count from the first qualifying period, etc.  Not sure they will know about friends and family....

If it's true that the shoreside CR people don't have any information it's b/c the information has been withheld from them for whatever reason.  SOMEbody has the information or it couldn't get out to the ships....so I find it hard to believe that nobody at CR customer service knows anything.  So frustrating.

I have been reading on CC and other sites that we are supposed to be getting an email by the end of May that will tell us about our free cruises.  I won't hold my breath on that one since this program is now more than 2 years behind schedule.

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11 minutes ago, WAAAYTOOO said:

I agree with you, Stephanie.  It seems insane that they don't all have the same information.  I will say, however, that you will probably get whatever information you need when you get on board.  Dan and I were both able to get our tier levels from the casino hostess(es) on board and they seemed to have all of the information - the points count from the first qualifying period, etc.  Not sure they will know about friends and family....

If it's true that the shoreside CR people don't have any information it's b/c the information has been withheld from them for whatever reason.  SOMEbody has the information or it couldn't get out to the ships....so I find it hard to believe that nobody at CR customer service knows anything.  So frustrating.

I have been reading on CC and other sites that we are supposed to be getting an email by the end of May that will tell us about our free cruises.  I won't hold my breath on that one since this program is now more than 2 years behind schedule.

Raye, here is also something that bugs me.. I think I might of had enough points to qualify for "signature". If so then I don't want to buy the internet in advance because you are supposed to get it for free.. I know I absolutley qualify for at least prime so I know I will get the 5% which is the other thing I care about but it would be nice to know about the internet detail. Oh well I know on June 29th at least the mystery for me will be solved on what tier I am as I am sure your right my casino host will have the info ready for me. I also read what you read on cruise critic about them knowing more info by the end of may but like you I won't hold my breather either.  

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I understand your concern. Why pay for internet if you will get it as a perk.  I guess the good news is, it will only be a mystery this one time. After your next cruise, you will know for sure and then you will be able to plan accordingly from then forward.

As you said, the most important thing to us is waiving the 5% fee with free drinks coming a close second.  After that I don’t really care.

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We sail Allure in 12 days and I can’t wait to see if they get things correct. I’m already envisioning the conversation that will take place when I introduce myself to the casino host or hostess and they give me the run around. I will come prepared with all the back up emails detailing the issues from Enchantment. I really want to be positive here but I can’t help thinking this disorganized program will once again disappoint me. To be continued...

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nada damn thing very disappointed guess I will have to wait till oct 1 on my brilliance cruise you just get the all to familiar ROYAL RUNAROUND if you call in although retired I have better things to do then sit on the phone for hours to know less then when I called just saying

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13 hours ago, tonyfsu21 said:

We sail Allure in 12 days and I can’t wait to see if they get things correct. I’m already envisioning the conversation that will take place when I introduce myself to the casino host or hostess and they give me the run around. I will come prepared with all the back up emails detailing the issues from Enchantment. I really want to be positive here but I can’t help thinking this disorganized program will once again disappoint me. To be continued...

If it will help with your anxiety, Tony, I will tell you that my experience on Allure last month was wonderful.  Those ladies really had their stuff together and had answers for all of our questions.  They had all of the details on our past points and our tier levels (which was all I was really worried about at the time).  Things were smooth.  I hope they are the same for you.

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I've now entered the world of confused... On Harmony and just got my card. Shows my C&A status plus what I'll assume casino tier.

What has me confused is the level is one I've never seen mentioned, Choice. I would imagine it is in between Select and Prime (using USDA beef grading logic). Didn't see any letters, was booked with the Club Royale folks.

20180512_140102-925x436.jpg

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34 minutes ago, CGTLH said:

I've now entered the world of confused... On Harmony and just got my card. Shows my C&A status plus what I'll assume casino tier.

What has me confused is the level is one I've never seen mentioned, Choice. I would imagine it is in between Select and Prime (using USDA beef grading logic). Didn't see any letters, was booked with the Club Royale folks.

20180512_140102-925x436.jpg

Ok, we’re getting somewhere now! So your level is displayed on your seapass card????

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Just now, tonyfsu21 said:

Ok, we’re getting somewhere now! So your level is displayed on your seapass card????

I'm going to assume it is my level, never heard of a "Choice Diamond Plus". At the same time, never heard of a Choice tier level. Guess I'll need to roam down to the casino sometime today.

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21 hours ago, CGTLH said:

I'm going to assume it is my level, never heard of a "Choice Diamond Plus". At the same time, never heard of a Choice tier level. Guess I'll need to roam down to the casino sometime today.

Made it down to the casino. Looks like choice is the new name for select.

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15 minutes ago, CGTLH said:

Made it down to the casino. Looks like choice is the new name for select.

I found a web page listing the tiers. "Select" is listed as the bottom level, does that sound right for your play level? I thought based on comments you had made in other threads that you were at least at the second level(Prime).

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15 minutes ago, JLMoran said:

I found a web page listing the tiers. "Select" is listed as the bottom level, does that sound right for your play level? I thought based on comments you had made in other threads that you were at least at the second level(Prime).

I wish, I've always felt I was a small fish. Also very little play in the last year.

Sheet in the Casino shows no Select level, Choice, Prime, etc...

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  • 4 weeks later...

here's an email I just recd from Club Royale in response to mine asking about the Tier Level update: Thank you for contacting Royal Caribbean’s Club Royale!

Unfortunately, you have been advised correctly. Club Royale is running behind schedule for the full release of our new program. The original release date was supposed to be March 31st of 2018. We are currently unsure of what the new release date will be. Rest assured we are only running behind schedule due to making sure the program does not have any discrepancies.

The program has been released onboard, so the onboard hosts will be able to advise you of your tier level and benefits. Club Royale’s shore side agents are yet to be given the full detailed information, so we cannot advise of any information as of this time nor can we apply any tier level benefits, including complimentary cruises if you are eligible. A complete explanation of your benefits and program detail will be issued via email, later this year. Thank you for your patience!

If we can be of further assistance please feel free to call and speak with one of our Club Royale agents toll-free at 1-888-561-2234. We are available from 8:00 am to 10:00 pm, Monday through Friday, and from 9:00 am to 5:30 pm, Saturday and Sunday (EST). You may also reach us at [email protected]rccl.com.

Kind Regards,

Julie V.
Club Royale Agent | Consumer Outreach
Royal Caribbean International | Azamara Club Cruises
(P) 888.561.2234 | (F) 305.358.9295
 

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3 hours ago, jeanniebeanie said:

here's an email I just recd from Club Royale in response to mine asking about the Tier Level update: Thank you for contacting Royal Caribbean’s Club Royale!

Unfortunately, you have been advised correctly. Club Royale is running behind schedule for the full release of our new program. The original release date was supposed to be March 31st of 2018. We are currently unsure of what the new release date will be. Rest assured we are only running behind schedule due to making sure the program does not have any discrepancies.

The program has been released onboard, so the onboard hosts will be able to advise you of your tier level and benefits. Club Royale’s shore side agents are yet to be given the full detailed information, so we cannot advise of any information as of this time nor can we apply any tier level benefits, including complimentary cruises if you are eligible. A complete explanation of your benefits and program detail will be issued via email, later this year. Thank you for your patience!

If we can be of further assistance please feel free to call and speak with one of our Club Royale agents toll-free at 1-888-561-2234. We are available from 8:00 am to 10:00 pm, Monday through Friday, and from 9:00 am to 5:30 pm, Saturday and Sunday (EST). You may also reach us at [email protected]rccl.com.

Kind Regards,

Julie V.
Club Royale Agent | Consumer Outreach
Royal Caribbean International | Azamara Club Cruises
(P) 888.561.2234 | (F) 305.358.9295
 

Here’s a prime example of the stupidity. To me it says the ship teams are in understanding of your tier levels and the shoreside team knows nothing, however, if you have any questions please contact our shoreside customer service team. Dopes.

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35 minutes ago, tonyfsu21 said:

Here’s a prime example of the stupidity. To me it says the ship teams are in understanding of your tier levels and the shoreside team knows nothing, however, if you have any questions please contact our shoreside customer service team. Dopes.

YUP

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Just come across this forum and thread and this is all (exciting) news to me. Albeit a bit annoying. I disembarked Indi last weekend and the Casino host said nothing to me about a tier level. Wish I'd seen this before so I could have asked.

What are the point requirements for the different levels?

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54 minutes ago, JLMoran said:

I just got an email today confirming I’m in the Choice (lowest) tier of Club Royale. Was surprised to get anything at all after reading the most recent updates about the program.

Got mine today as well.

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49 minutes ago, TheStigggg said:

According to the agent I spoke with on the phone:

Choice: 1 - 2499

Prime: 2500 - 24999

Signature: 25000-99999

Masters: 100000+

Is that how much money you spend in the program year?

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I have not got the email yet , but I never get any emails from Royal club , always need to call them to get the deals. no matter how many time they checked it and try to fix it still no mails. well I will guess I will have to call again in few days or maybe its just in the queue ? 

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7 hours ago, TheStigggg said:

Its roughly 1 point per $5 gambled in slots. Table games are anyones guess.

 

7 hours ago, CGTLH said:

Has been one point for $5 coin in on slots and $10 for video poker. Table games, who knows how it ends up being calculated.

Looks like I will always remain at the Choice level. ? 

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I am Signature and spend on average on a 7 night cruise between 3k-5k... But sometimes I hit it big which helps. Last year on Allure I turned $500 into 10k in one night.. That cruise I was able to be in the casino non stop spending their money and racked up 8000 points which helped me in getting to signature. I then 3 months later got lucky and repeated this with 7000 points   so really its luck. This year unless the Casino gods smile on me again I probably will only end up making Prime for next year.. I will see what happens. But my point is unless you spend about 4-6 hours a day and  spend a significant amount of money you won't really get any good perks. The program is not set up for a casual gambler. 

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5 minutes ago, AGSLC5 said:

The program is not set up for a casual gambler. 

True of every casino loyalty program in the world.

6 minutes ago, AGSLC5 said:

Last year on Allure I turned $500 into 10k in one night.. That cruise I was able to be in the casino non stop spending their money and racked up 8000 points which helped me in getting to signature.

What an awesome win! Did you pocket whatever out of that $10k your cruise cost before you went back to the casino? Then you're really playing with the house's money!

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Just now, JLMoran said:

True of every casino loyalty program in the world.

What an awesome win! Did you pocket whatever out of that $10k your cruise cost before you went back to the casino? Then you're really playing with the house's money!

Yeah it was my best win ever. At the end of the week I walked away with 6k and a certificate for a free balcony cruise. So yes I did end up giving some back but I netted 5.5k plus the free balcony cruise so I was obviously quite happy with that. I happen to just be at a very HOT blackjack table that night and I think most of us walked away winning quite a bit and it was on night 1 so like I said for the rest of the week I got to play with the house's money. I mostly play black jack and for some reason I do much better on Oasis class ships. I don't know why but both my "Big Wins" have been on Oasis class ships. 

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12 hours ago, TheStigggg said:

Its roughly 1 point per $5 gambled in slots. Table games are anyones guess.

So you put $100 in(20 points)......you win $500 on that $100 which you turn around and play on that machine or another which nets you another 100 points...?!

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36 minutes ago, monctonguy said:

So you put $100 in(20 points)......you win $500 on that $100 which you turn around and play on that machine or another which nets you another 100 points...?!

Yup. They're just measuring your play-through, not how much you originally put in or how much you lost.

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8 hours ago, Wilson said:

 

Looks like I will always remain at the Choice level. ? 

I had a bad experience on Enchantment (likely due to the casino host not being that skilled) so I monitored by tracking closely on my next cruise on Independence.  4 hours of craps at ~$100 roll (not including the odds bet) yielded 193 points.  1 hour of slots (casino doenst really have high limit machines) I earned over 970 points.  Bottom line: play slots if you want to improve your loyalty standing.

That said, if you are losing, I do believe the table tracking system allows the ability to for the pit boss to bump you up since they can easily track your buy-in and walking money.

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44 minutes ago, APM said:

4 hours of craps at ~$100 roll (not including the odds bet) yielded 193 points.  1 hour of slots (casino doenst really have high limit machines) I earned over 970 points.  Bottom line: play slots if you want to improve your loyalty standing.

A) This is nuts that there is so big a discrepancy in points rewarded given the difference in play time and I assume average bet (although I'll grant you can burn through money at the slots about 20-50x faster than at your typical craps table).

B) It's a serious testament to how freaking tight the slots are.

I've said it before and I'll say it again, I'd just as soon dump my money overboard after the casino host counts the bills, or set fire to it in a rubbish bin, as play those slot machines.

But I don't care about making that second tier, either, so I'll just play my $5 pass line with $5 odds, have my time in the casino last a hell of a lot longer, and also have some fun being social with everyone at the table.

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