SpicyCherry Posted April 9 Report Share Posted April 9 Anyone having app issues on their Android phone? Seems like the App on my Apple devices work just fine. Keep getting “Sorry, we hit a snag” error for both Royal Caribbean and Celebrity. Or is it just me?? KKcarl, Neesa and WAAAYTOOO 3 Quote Link to comment Share on other sites More sharing options...
Keanoknick Posted April 9 Report Share Posted April 9 I haven't been able to log in on my iPhone or my PC. PC keeps telling me wrong password, iPhone app keeps closing and re-opening when I try to login. SpicyCherry 1 Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted April 9 Report Share Posted April 9 12 minutes ago, Keanoknick said: I haven't been able to log in on my iPhone or my PC. PC keeps telling me wrong password, iPhone app keeps closing and re-opening when I try to login. I saw others reporting issues but I can login via PC and the app is working fine on my iPhone. SpicyCherry 1 Quote Link to comment Share on other sites More sharing options...
KevinK Posted April 9 Report Share Posted April 9 Yup, having issue here also.. SpicyCherry 1 Quote Link to comment Share on other sites More sharing options...
SplashOfWater Posted April 9 Report Share Posted April 9 I'm having the same issue when I try and switch cruises in the app. KKcarl and SpicyCherry 2 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted April 9 Report Share Posted April 9 No issues for me on Android Quote Link to comment Share on other sites More sharing options...
SpicyCherry Posted April 9 Author Report Share Posted April 9 2 hours ago, SplashOfWater said: I'm having the same issue when I try and switch cruises in the app. Yes me too….I’ve tried to uninstall the app and re-install, but did not work. I was trying to check-in on the App last night, which was when I first encountered the issue. I was able to do so on my PC so no harm, no foul, but I really like saving my SetSail to my phone in the App to use at embarkation instead of the printed copy. Oh well, I don’t sail until May so we do have some time. Hopefully they get their act together by then. Also get the Dining feature in the App working again as well!! SplashOfWater, rjweber3, Neesa and 1 other 4 Quote Link to comment Share on other sites More sharing options...
dmattinson Posted April 9 Report Share Posted April 9 iphone had issues earlier - told me I had the wrong password...so I changed it and was able to log-in after that texaskstar 1 Quote Link to comment Share on other sites More sharing options...
BenRraltor Posted April 9 Report Share Posted April 9 I called yesterday and asked to create a ticket for the issue. It works fine with iPhone. If you are calling them, please also ask to create a ticket for the issue. Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted April 9 Report Share Posted April 9 Uninstalled app and reinstalled. Now can't login at all. KKcarl and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
Neesa Posted April 10 Report Share Posted April 10 Same, android hits a snag. Directed me to change password. Still can't get on. Uninstalled and then installed again still no good. Not just you @SpicyCherry...ugh, so frustrating. SpicyCherry 1 Quote Link to comment Share on other sites More sharing options...
HankW Posted April 10 Report Share Posted April 10 Same here at 8:51 PM EST.Tried multipe Android phone and multiple accounts, same issue. I believe the issue is with the latest update. My wife was logged in here phone fine. I asked her to logout and update the app and now she cannot log in. She hates me! WAAAYTOOO and Neesa 1 1 Quote Link to comment Share on other sites More sharing options...
goodwinrc Posted April 10 Report Share Posted April 10 Same issue here. Getting the "Sorry, we hit a snag" when trying to login on Android galaxy s22+ (tried both my wife's and mine). Called our daughter, who has an iPhone, and she was able to login and use the app...though she is not on the cruise! I hope the app owner/ deveolpent team is aware and working on a fix asap. We did call too... and have a ticket id. Quote Link to comment Share on other sites More sharing options...
Kesha Jagdeo Posted April 10 Report Share Posted April 10 I've had the same problem for 24 hours now. KKcarl 1 Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted April 10 Report Share Posted April 10 I still have it. Quote Link to comment Share on other sites More sharing options...
new2cruzing Posted April 10 Report Share Posted April 10 Same here. I had to reset password, now I can't log in via the app. Website works. So frustrating. Quote Link to comment Share on other sites More sharing options...
U_Baz0 Posted April 10 Report Share Posted April 10 Yeah having the exact same issue, really bizarre. Quote Link to comment Share on other sites More sharing options...
ScottD Posted April 10 Report Share Posted April 10 Still not working...people on FB reported changing password to get it to work, but I can't even do that. I can log in to the CP on my computer, but still getting the "hit a snag" message on the app. (android) KKcarl 1 Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted April 10 Report Share Posted April 10 12 minutes ago, ScottD said: Still not working...people on FB reported changing password to get it to work, but I can't even do that. I can log in to the CP on my computer, but still getting the "hit a snag" message on the app. (android) Exact same. Quote Link to comment Share on other sites More sharing options...
AnneCR Posted April 10 Report Share Posted April 10 20 hours ago, SpicyCherry said: Anyone having app issues on their Android phone? Seems like the App on my Apple devices work just fine. Keep getting “Sorry, we hit a snag” error for both Royal Caribbean and Celebrity. Or is it just me?? I have same issue Quote Link to comment Share on other sites More sharing options...
KKcarl Posted April 10 Report Share Posted April 10 We have not been able to access the app for two days. I changed the password and tried to uninstall the app at least three times. Still get the "Sorry, we hit a snag" error message. Very frustrating. Quote Link to comment Share on other sites More sharing options...
KKcarl Posted April 10 Report Share Posted April 10 20 hours ago, SplashOfWater said: I'm having the same issue when I try and switch cruises in the app. We had the exact same problem yesterday. Now we can't log into the app at all. We keep getting a "Sorry, we hit a snag" error message. Quote Link to comment Share on other sites More sharing options...
Tolefanjh Posted April 10 Report Share Posted April 10 Same problem, same attempt to correct with no luck. Hopefully they find a fix soon. Luckily we're traveling with someone who has an iPhone as was able to make reservations to shows. Quote Link to comment Share on other sites More sharing options...
SMOKEY0202 Posted April 10 Report Share Posted April 10 That's Royal IT for you, same issue as well. Now if there was a glitch on the cruise planner with some excellent prices that would be great when we can all get logged back in. Neesa 1 Quote Link to comment Share on other sites More sharing options...
SweetPea Posted April 10 Report Share Posted April 10 Adding this Android device as well. Started with the dining snag, now to excursions and my plans as well. Def frustrating! Neesa 1 Quote Link to comment Share on other sites More sharing options...
ZBoyles Posted April 10 Report Share Posted April 10 Hello, I am currently unable to sign in to the Royal Caribbean app. I get a message, "Sorry, we hit a snag. We're unable to complete your request, so please try again later." It seems like it started last week after I completed the check in process for our cruise in May. My fiancé was able to stay logged in but had limited access like things were not loading. I have tried uninstalling the app and reinstalling so just wondering if anyone else is having similar issues. I can log into the website on my computer and on my phone's web browser just fine but can't do anything in the app. Quote Link to comment Share on other sites More sharing options...
Steve C Posted April 10 Report Share Posted April 10 it is system wide - I contacted Royal 3 hours ago and the agent advised website is going through an update on the system, in some accounts you will not be able to log in for a couple of hours. Mary Sue and Neesa 1 1 Quote Link to comment Share on other sites More sharing options...
CoryS Posted April 10 Report Share Posted April 10 I updated my phone software this weekend (Samsung Flip). Since then I am able to log in but I am no longer able to get access to the data via the app due to the error message. I have to check in for my first cruise in 2 days so I went to the website to see how to do a online check in since the app may not be working correctly. I had to change my password for some reason. I was able to change the password on the website which now gives me access to check in via the web. I deleted the app and reinstalled it hoping this would update the app so I can have access to the app for checking in but now after I logged in with my new password it can't get past the log in screen due to the error message everyone else is getting. Hopefully RC will update the app to the new phone software update soon. Quote Link to comment Share on other sites More sharing options...
doxidan Posted April 10 Report Share Posted April 10 I am able to sign in on the web but not on my android device. It has worked on my android previously but I often get the "Sorry, we hit a snag" message. Neesa 1 Quote Link to comment Share on other sites More sharing options...
KKcarl Posted April 10 Report Share Posted April 10 1 hour ago, Steve C said: it is system wide - I contacted Royal 3 hours ago and the agent advised website is going through an update on the system, in some accounts you will not be able to log in for a couple of hours. I've had this problem since yesterday morning. Evidently it's taking them longer than expected to work it out. Quote Link to comment Share on other sites More sharing options...
KevinK Posted April 10 Report Share Posted April 10 15 hours ago, CanHardlyWait said: Uninstalled app and reinstalled. Now can't login at all. That's what I did. Can't log back in, so I reset my password and it work last nite. Then I try to log back in, is not letting me. Reset password was just a temporary fix for that moment. Is been 2 days already.. Their IT need to STEP IT UP. Quote Link to comment Share on other sites More sharing options...
Neesa Posted April 10 Report Share Posted April 10 I sent them a message this morning on X. Here is the response, seems like they know and are working on it. Quote Link to comment Share on other sites More sharing options...
Neesa Posted April 10 Report Share Posted April 10 12 minutes ago, doxidan said: I am able to sign in on the web but not on my android device. It has worked on my android previously but I often get the "Sorry, we hit a snag" message. Same, but this is day 3 for me. Quote Link to comment Share on other sites More sharing options...
ykinnaird01 Posted April 10 Report Share Posted April 10 yep, same for me. The app made me reset my password but the check in option is still blank. I was finally able to check in without a state on the website. So, my seapass is on the website but not the app. Annoying Quote Link to comment Share on other sites More sharing options...
new2cruzing Posted April 10 Report Share Posted April 10 My app just started working a minute ago. SplashOfWater, SpicyCherry and Neesa 3 Quote Link to comment Share on other sites More sharing options...
Mwojo14 Posted April 10 Report Share Posted April 10 App just started working Quote Link to comment Share on other sites More sharing options...
Neesa Posted April 10 Report Share Posted April 10 @new2cruzing thanks for the update, I'm back in also. new2cruzing 1 Quote Link to comment Share on other sites More sharing options...
Mrs. Regular Posted April 10 Report Share Posted April 10 I have iPhone and can't login with the password I haven't changed in a year but the error message says my pw is not correct Update: changed my pw and that actually worked. ugh. Quote Link to comment Share on other sites More sharing options...
SpicyCherry Posted April 10 Author Report Share Posted April 10 17 minutes ago, new2cruzing said: My app just started working a minute ago. Yes….I’m back up too….YAAAAAYNow hopefully it lasts!! new2cruzing and Neesa 2 Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted April 10 Report Share Posted April 10 Good to hear all the green bubble people seem to be up and running again! teddy and Neesa 1 1 Quote Link to comment Share on other sites More sharing options...
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