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no boarding time when checking in?


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This morning I can check in, I thought I could just go in and get a boarding time and then come back later?  I am on the app and hit check-in and go the the second step for boarding times, it say not ready yet check back later.  Do you have to complete step 1 first, which means have to have passport and other info for the other parties in our group just to try and get boarding times close together?  Or does boarding times not available until later? Ideally I would like to just get boarding times for the 3 groups that are going and they complete the rest, we are all linked.

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I'm pretty sure you don't have to complete the other steps first to get your boarding time. 

I've seen this issue pop up a few times. I think a few others have posted about similar problems recently as well. Probably just check back in a few hours and you should be able to select your time. 

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thanks, I will keep checking.  I know last week I received an email saying our itinerary has changed, but it has not updated on the app yet, and was hoping that was not affecting checkin times.

 

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This has been occurring regularly over the past couple of months. It appears to be randomly affecting some ships/sailings but not others. In our case, the times opened up 2 days after check-in went live. Just keep checking back.

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try doing it on the website.  The app can be glitchy at times or perhaps they've not "released it there".  I've been able to do it on the webiste when I can't access it onthe app.
You will have to enter info on the website in order to move forward (I can't explain here) . You can make it up if you do not have the items handy and then edit it in the app  later.  I do recall clicking on Naturalization papers for my family members in order to move foward (otherwise I needed their passport info)....and I'm unsure if that was the app check in or the website.  Anyhow, it can be edited later and I was able to grab my check in times.

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A 2nd thanks for the info. Hope the glitch gets taken care of. I have a check-in for a July cruise opening next week when I should be onboard Harmony. Was obviously planning to check-in via the app and worry about the rest later. That said, we'll obviously have all our documents with us, so there's that.

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I think you are making the same mistake I made.  When trying to check in,  do not use the 'check in' icon at the bottom of the app.  Instead,  go to your profile (click on the person icon at the top right of the app). There should be a check in section under your stateroom section.  Good luck. 

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312545882_appmainscreen.jpg.5930a0a4cb443291bff4ecad543cbe65.jpg1619249401_Appprofilescreen.jpg.77e2fdce98980d9ccf5c3e8fa4c89135.jpg

 

I believe you.  But I just like to be through. I have also been told that I don't explain things well in words.  So, lets try pictures. I have attached screen shots of the main screen and the profile screen.  The green circles are the buttons or icons you want to click on. 

Otherwise, I am clueless.  I even counted the days to verify you are 45 days out.  I think someone on RC missed the boat on this one. LOL!

 

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Yep, someone at royal missed the boat.  I did understand what you was getting at, but the pictures comfirmed.  I go through that way and click check in and I go to the page where I have updated our passport info, then click on boarding time and get the message we are not ready for you.

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I have seen aomeone else post that there cruise is on July 7, a day before ours, and they could not get boarding times until today about 4pm.  guessing they are running way behind.  Smaller ship, less important, focus on the bigger ships first

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I just went to the website and tried to 'edit' my check in and 'view' my boarding pass.  In both cases, I got the following error: "Information is currently not available. Please try again later."  Something is definitely up on their end. But I think it is safe to assume that everyone on your cruise is having the same issues.  Good luck!

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