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Anyone Get Email for FCC 125% and Already Cancelled?


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Life in the age of social media.  I think the challenge is the screenshots shows one exchange between a specific customer and one employee.   Royal as a company didn't post it as an official communica

Since you already know what you want to book, have you considered going ahead and booking it now and applying the FCC later, once you receive it ?  I would be afraid that prices are just going to go u

@Lovetocruise2002 Hi Sabrina! Keep fighting!  This sounds all too familiar and typical of Royal CS these days. It sounds similar to the way they handled the DBP debacle. Yes, we’ll honor, no we c

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10 hours ago, Lovetocruise2002 said:

Ok update...so you all know that I am Loyal to Royal but this latest stunt has me a bit disappointed. I just posted this on their FB page and I will post it here too.  Some of you might not agree with me on this one and that’s ok, however, this one situation does not sit right with me and I felt like I needed to say something more this time.  
 

“Royal Caribbean International really disappointed by your handling of this whole FCC situation. As a loyal to Royal cruiser for 18 years, I am appalled that you made an exception and granted 125% FCC for those who cancelled earlier this week under “Cruise with Confidence”, and then pulled it later on during the day today. I fully understand how difficult the situation is for everyone but my issue is that you did not apply the same situation for all. You confirmed that you would, then you back tracked, and then you deleted the post on Instagram confirming that you would, and then you admit your mistake and still won’t do right by those who at always loyal to you. Please do the right thing here Royal.”
 

Then I posted these screenshots to go with it: 

Life in the age of social media.  I think the challenge is the screenshots shows one exchange between a specific customer and one employee.   Royal as a company didn't post it as an official communication.  So the question is if the company should be held accountable for hundreds of thousands of dollars if not millions for the mistake of one employee?  Lawyers feel free to weigh in.  

I'm facing the same challenge coming at me.  Sailing April 12 is a transatlantic to the UK and outside the window of when they have posted they are shut down.  I'm after final so consequently the only option to cancel right now is the Cruise with Confidence program.  My gut says the shut down will extend beyond April 12 as I just don't see North America getting back to normal by that time.  Our COVID-19 peak and the peak in the UK has yet to come.  So I'm in a holding pattern to cancel thinking the anticipated Royal cancelation may yield better terms.  At some point I'll need to pull the trigger like you did.

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1 minute ago, twangster said:

Life in the age of social media.  I think the challenge is the screenshots shows one exchange between a specific customer and one employee.   Royal as a company didn't post it as an official communication.  So the question is if the company should be held accountable for hundreds of thousands of dollars if not millions for the mistake of one employee?  Lawyers feel free to weigh in.  

It’s not just one exchange. When my TA called Friday night they were told to call back in the morning. This was documented on my reservation that we made initial contact. She called back in the morning, and then was put on hold for hours. Meanwhile, people on IG and FB are reporting that they did get back the 125% even after cancelling under Cruise with Confidence. By the time my agent got on with them, they told her specifically that they did do it up until 2pm when corporate sent out an executive order for them to stop. Then they tried to cover it up.  This is the part I have issue with. 
 

You all know I love Royal and I rarely take issue with them. I would be more than ok with it if they in fact just stuck with the rule in the first place. But to extend and then take it back is wrong and disappointing. 

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21 minutes ago, twangster said:

I'm facing the same challenge coming at me.  Sailing April 12 is a transatlantic to the UK and outside the window of when they have posted they are shut down.  I'm after final so consequently the only option to cancel right now is the Cruise with Confidence program. 

Resist !  Don't cancel !!!!!!!

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3 minutes ago, WAAAYTOOO said:

Resist !  Don't cancel !!!!!!!

International travel in the days when our administration puts in travel bans on a few days notice isn't so wise.  If you are on a 12 night cruise and a ban goes into halfway through you are done.

I honestly believe Trump's original idea was to ban everyone coming from Europe but later someone probably pointed out that wouldn't work out so well for him so he relented and allowed Americans to be exempt.  Next time?  Maybe not.  

Round trip cruising out of North America will be fine when it reopens.  Americans should avoid going overseas for a while, maybe even the rest of 2020.    By that I mean Europe, Asia, Australia, UK, etc. 

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Has anyone actually gotten the promised 125% FCC though or even the 100% for canceling on their own?  I don't think this is a fight worth wasting time on til the FCC actually gets issued.  They may not honor what they said to those folks that canceled on their own.  We don't know yet.  

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2 hours ago, AshleyDillo said:

Has anyone actually gotten the promised 125% FCC though or even the 100% for canceling on their own?  I don't think this is a fight worth wasting time on til the FCC actually gets issued.  They may not honor what they said to those folks that canceled on their own.  We don't know yet.  

The 125% FCC won't be available until April 13th, 2020. The 100% cancelation will be received after you cancel per RC.

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1 minute ago, CowboyMedic said:

The 125% FCC won't be available until April 13th, 2020. The 100% cancelation will be received after you cancel per RC.

Supposedly. I canceled Wednesday and have not received anything yet.

 

I received the email on Friday stating the 125% FCC. However, I "cancelled" on Wednesday but did not receive notice about my cruise planner purchases being refunded until yesterday - if it was instant like RC told me on the phone, it should have came through the day I cancelled or the next day. This leads me to believe that my cruise was never in fact canceled on Wednesday whenever I called - so maybe I will get lucky and end up with the 125% credit. Time will tell on that.

 

What frustrates me is they messed up and rather than accept it and pay out for their mistakes, they are just going to say "Sorry! Hope to see you again!". I understand I cancelled early, that's fine, but don't promise something and then go back on your word. That is poor customer relations and if they think it will just blow over and not upset their customers they are mistaken.

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3 minutes ago, WAAAYTOOO said:

That’s interesting. I had not read that before.  Kinda sucks for people who want to reschedule and use the FCC.  Thanks for providing that info.

Here is the email that I got from RC.

 

Please click here to acknowledge receipt of this message

 

Royal Caribbean
 
ABOUT YOUR UPCOMING TRAVELS
 

 

 

 

Dear Guest,

 

We’re sure you’ve been monitoring the news regarding COVID-19. This situation remains quite fluid, and we all continue to assess the impact and monitor the number of cases around the world. And while there are still a lot of unknowns related to COVID-19, we do know it presents the most serious health risks to older individuals, the immunocompromised, and those with serious underlying medical conditions.

At Royal Caribbean International, the safety and well-being of our guests and crew is our top priority. As a result, we are suspending operations for sailings that depart from US ports (including Puerto Rico) effective at midnight tonight, March 14th. Regrettably, we will need to cancel your upcoming Adventure of the Seas March 14, 2020 cruise. Our goal is to resume operation on April 11th, 2020.

Knowing this situation is ever-changing, we want to provide you with some options. As we know, this too shall pass, and we are optimistic that very soon you’ll be excited about planning your next cruise vacation. As always, the most important thing to us will always be the safety of both our guests and crew. In the meantime, we’ll continue to monitor the global situation. And, when it’s determined that the time is right, we’ll be ready to welcome you back.

As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by December 31, 2021.

 

  • This amount will be based on of your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance.

 

  • We will automatically issue you your Future Cruise Credit by Monday, April 13th, 2020 via email. So, there’s nothing for you to do!

 

  • Please know, if you pre-purchased any amenities and packages – like internet, beverage, dining, or RoyalUp Upgrade, those will be automatically refunded.

 

Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You do not need to request your refund until December 31, 2021.

 

  • Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.

 

  • We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.

 

  • To avoid waiting on the phone to cancel, please click here and we will get the process started for you.

 

  • You can expect to receive your refund 30 days after you submit your request.

 

And, if you purchased air or hotel…

 

  • via Royal Caribbean, these will also be automatically refunded to you. 

 

  • on your own, please contact the service provider directly for your options with them. 

 

If you have any questions, please contact your Travel Advisor immediately or contact us at:

 

  • 1-800-754-500 in Australia

 

 

  • 1-800-256-6649 in the U.S. or Canada

 

 

Thank you for your patience, understanding, and cooperation during this situation. We wish you good health and truly appreciate your continued loyalty.

 

Sincerely,

Image did not load.

 
Royal Caribbean
 
Royal Caribbean
 
©2020 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas.
Royal Caribbean International
1050 Caribbean Way
Miami, FL 33132 USA
 

 

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5 minutes ago, WAAAYTOOO said:

That’s interesting. I had not read that before.  Kinda sucks for people who want to reschedule and use the FCC.  Thanks for providing that info.

My guess is they are assuming COVID19 will no longer be a concern on April 13th, which will raise cruise prices by at least 25% as people won't be worried anymore and will start booking cruises again. If that happens, it will be a wash and they really won't be missing out on anything by offering the extra percentage. 

I have the cruise I want to rebook with planned out, at this point just waiting for the FCC. I will calculate the percentage increase on April 13th from now just to see if that is what happens. 

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1 minute ago, KyleW2 said:

My guess is they are assuming COVID19 will no longer be a concern on April 13th, which will raise cruise prices by at least 25% as people won't be worried anymore and will start booking cruises again. If that happens, it will be a wash and they really won't be missing out on anything by offering the extra percentage. 

I have the cruise I want to rebook with planned out, at this point just waiting for the FCC. I will calculate the percentage increase on April 13th from now just to see if that is what happens. 

Since you already know what you want to book, have you considered going ahead and booking it now and applying the FCC later, once you receive it ?  I would be afraid that prices are just going to go up, up, up especially once the FCC’s are delivered.  As long as you book a fully refundable deposit, you can’t really make a mistake. 

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1 minute ago, WAAAYTOOO said:

Since you already know what you want to book, have you considered going ahead and booking it now and applying the FCC later, once you receive it ?  I would be afraid that prices are just going to go up, up, up especially once the FCC’s are delivered.  As long as you book a fully refundable deposit, you can’t really make a mistake. 

 

I did think about that and it is likely what I will end up doing.

It is the same cruise as I was planned for in March pushed off until December, however it is showing non-refundable deposit.

My concern with booking now is if I happen to get the 125% cruise credit, the cruise will cost less than my FCC if I pay the deposit out of pocket now. I wonder if I book now and that does happen, could I call RC and upgrade from an Interior room to a Oceanview or balcony room with the FCC that is left over? Anybody know?

 

Also, when I apply the FCC, can the FCC cover the port fees etc? Or only the bare price of the room? 

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19 minutes ago, KyleW2 said:

My guess is they are assuming COVID19 will no longer be a concern on April 13th, which will raise cruise prices by at least 25% as people won't be worried anymore and will start booking cruises again. If that happens, it will be a wash and they really won't be missing out on anything by offering the extra percentage. 

I have the cruise I want to rebook with planned out, at this point just waiting for the FCC. I will calculate the percentage increase on April 13th from now just to see if that is what happens. 

 

15 minutes ago, WAAAYTOOO said:

Since you already know what you want to book, have you considered going ahead and booking it now and applying the FCC later, once you receive it ?  I would be afraid that prices are just going to go up, up, up especially once the FCC’s are delivered.  As long as you book a fully refundable deposit, you can’t really make a mistake. 

This is what we did. We put down the deposit for a cruise on Oasis in July and even got a better room. We will apply the FCC after it has been issued to that cruise.

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7 minutes ago, KyleW2 said:

My guess is they are assuming COVID19 will no longer be a concern on April 13th, which will raise cruise prices by at least 25% as people won't be worried anymore and will start booking cruises again. If that happens, it will be a wash and they really won't be missing out on anything by offering the extra percentage. 

Not sure.  Some new to cruise have been scared away because of the overblown media.  New to cruise is often 50% or more of many sailings.  it will take a while for them to forget while experienced cruisers will return faster.

On the other hand they are losing billions right now so they will to look for opportunities to make money.

 

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It’s certainly going to be interesting and a little volatile over the next couple of years. Royal, and the rest of the industry, is in a very tough spot for sure.

They will feel the need to try to recover some of the lost revenue quickly. If they go too far with pricing increases, not only will they lose the new cruisers, but they risk losing some of the more experienced cruisers in the short term.  A no win situation.

 

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3 hours ago, KyleW2 said:

My concern with booking now is if I happen to get the 125% cruise credit, the cruise will cost less than my FCC if I pay the deposit out of pocket now. I wonder if I book now and that does happen, could I call RC and upgrade from an Interior room to a Oceanview or balcony room with the FCC that is left over? Anybody know?

If you've paid the deposit and then you apply the FCC to what you have remaining of the cruisefare, it will refund you the excess deposit that you paid.  The deposit will then go to pay the port fees and taxes before Royal issues you a credit to your form of payment. 

The FCC will not be applied to the port fees/taxes but rather it will replace your deposit and the deposit will go to that.  

If your FCC is more than your cruisefare (including deposit but NOT port taxes) then a FCC for the remainder will be issued after you sail.

So if you can deal with Royal holding onto the money you put down for deposit, my suggestion is to play the repricing or upgrade game before applying the FCC.  Then once you hit the 90-day payment then apply the FCC.  

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As a different slant on this issue, I was due to sail on Anthem, transatlantic, on the 12th April. However, as I am a UK citizen and living in the UK, I am no longer allowed to enter the USA. Even if I could get to embarkation, Royal would refuse an attempt to board the ship as I would have been in the UK in the previous 15 days. So, my cruise cannot happen regardless of whether I choose to cancel or not. The decision is not in my hands. I have no idea if I would qualify, in these circumstances, for a refund or 125% FCC as I have not seen any communication that addresses this. I will hold off of initiating a formal cancellation under the Cruise with Confidence programme until I have a better understanding of this specific situation.

I would be interested in discovering if anyone else is in a similar situation.

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Okay, so I still have not received my FCC. Decided to reach out to Royal Caribbean via DM on Twitter. I told them I cancelled over the phone, however received the 125% cancellation email and was curious what I was entitled to. Keep in mind they have been telling people on their social media now that anybody who cancels is not entitled.

According to the message back, my cancellation had not gone through before they announced the 125% credit, thus I am eligible for the 125% credit.

Exact wording: "Your reservation canceled after we announced the global operation suspension so you are entitled to a 125% Future Cruise Certificate or a lower-value refund". 

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9 hours ago, KyleW2 said:

According to the message back, my cancellation had not gone through before they announced the 125% credit, thus I am eligible for the 125% credit.

Exact wording: "Your reservation canceled after we announced the global operation suspension so you are entitled to a 125% Future Cruise Certificate or a lower-value refund".

Curious minds want to know, when exactly did you cancel? 

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2 hours ago, Lovetocruise2002 said:

Curious minds want to know, when exactly did you cancel? 

I called Wednesday 3/11/20, called to confirm 3/12/20 and confirmed via Facebook messenger 3/13/20. 

I received my refund for the drink packages and wifi on 3/15/20, which is after they made the announcement, which is why I was curious if they ever actually got my cancellation put through. 

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