Al Horner Posted February 10, 2019 Report Share Posted February 10, 2019 Imagine my surprise when I went to the my cruise dashboard today and the button for "Pay Remaining Balance" was lit up. I paid off my cruise a couple of months ago and that button has been dark since then. I am assuming it is a technical glitch because when I clicked on it (a few times), I received a message about connectivity being lost (or something like that). Anyone else have this? If it doesn't mysteriously go away. I will call RCL tomorrow. Quote Link to comment Share on other sites More sharing options...
twangster Posted February 10, 2019 Report Share Posted February 10, 2019 I am almost always booked through a travel agent and once in a while that link will appear. My payments are processed by the agency and i can't pay direct using the website even i wanted to. Royal IT... the mystery continues. teddy, JasonL and MikeK 2 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted February 10, 2019 Report Share Posted February 10, 2019 I had the same thing happen last week for a cruise that had been paid off for months. I asked Michelle to look into it for me and Royal had boggled the gratuities. It is a Star Class Cruise and the grats are included in the price so she had to work with them to get it squared away. It took a couple of days which sort of surprised me. Seems like that should be something easy to fix. Whatever. My advice is to get it fixed. You don’t want to give Royal any excuse to cancel your cruise due to nonpayment....especially if you got a good deal on the fare. teddy, Baked Alaska, PhillyLady and 1 other 4 Quote Link to comment Share on other sites More sharing options...
JohnK6404 Posted February 10, 2019 Report Share Posted February 10, 2019 I had that happen to me the same day we paid off the balance (last month). I clicked on the link and it correctly showed no remaining/outstanding balance due. The next day, and up to this point, it was no longer an active link and was grayed out. Quote Link to comment Share on other sites More sharing options...
michelle Posted February 10, 2019 Report Share Posted February 10, 2019 Trust me - its a daily ??? what the heck is going on scenario - but somehow it all seems to balance out hang in there guys and yes, always question when it does not look right WAAAYTOOO, Rose City Cruiser, BTE and 1 other 2 2 Quote Link to comment Share on other sites More sharing options...
Bean79 Posted Wednesday at 01:43 PM Report Share Posted Wednesday at 01:43 PM Yeah this is happening to me now. Casino cruise has been paid in full since Feb, now shows a remaining balance of $679.39!! And my cruise is in 2 days. WTH Royal IT? PPPJJ-GCVAB and Lovetocruise2002 2 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted Wednesday at 02:03 PM Report Share Posted Wednesday at 02:03 PM 19 minutes ago, Bean79 said: Yeah this is happening to me now. Casino cruise has been paid in full since Feb, now shows a remaining balance of $679.39!! And my cruise is in 2 days. WTH Royal IT? Yikes! We have been reading more and more of these reports lately. It's so frustrating! Have you made any purchases/refunds to your cruise planner since you made final payment? Please come back and let us know how this gets resolved. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
Bean79 Posted Wednesday at 03:49 PM Report Share Posted Wednesday at 03:49 PM 1 hour ago, Lovetocruise2002 said: Yikes! We have been reading more and more of these reports lately. It's so frustrating! Have you made any purchases/refunds to your cruise planner since you made final payment? Please come back and let us know how this gets resolved. I did make some purchases, cancellations, and rebooking of drink packages, but that was over a month ago. It has shown a $0 balance since Feb up until today.......and now it is gone woohoo Royal IT Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted Wednesday at 03:57 PM Report Share Posted Wednesday at 03:57 PM 6 minutes ago, Bean79 said: I did make some purchases, cancellations, and rebooking of drink packages, but that was over a month ago. My anecdotal observations from reading various posts is that it's the cruise planner purchases and refunds that keep causing this problem. Their system is awful. So yours is fixed now? The amount owing just disappeared on its own? TessFromFlorida and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
Bean79 Posted Wednesday at 06:04 PM Report Share Posted Wednesday at 06:04 PM 2 hours ago, Lovetocruise2002 said: My anecdotal observations from reading various posts is that it's the cruise planner purchases and refunds that keep causing this problem. Their system is awful. So yours is fixed now? The amount owing just disappeared on its own? That is correct. Lovetocruise2002 1 Quote Link to comment Share on other sites More sharing options...
PhantomWolf Posted Wednesday at 06:39 PM Report Share Posted Wednesday at 06:39 PM Been a rough go of it for the IT department lately hasn't it... Hope its all cleared up soon for those having issues. Quote Link to comment Share on other sites More sharing options...
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