COVID On board Future Cruise Credit

[Juliana1710]

Hi, i have a question and hope that someone here has maybe experienced something similar  

i went on a cruise with my family, we booked as one family for 2 rooms. During the cruise i was tested positive for covid and had to isolate for 4 days (not the rest of my family).

During this time I received a letter by royal Caribbean which states: “Please know that we will be providing all quarantined guests and their travelling party with a Future Cruise Credit based on the prorated value of time spent in quarantine and cruise time lost. This Future Cruise Credit will be issued to you or your travel partner via the email address on your reservation.” 

from my understanding my family (my traveling party) AND I should get the 4 days which i was isolated refunded as a future cruise credit, but now they only want to give me a future cruise credit, which i think is wrong?! They are arguing that everyone else was not quarantined which is right but they themselves wrote „all quarantined guests and their travelling part“ which obviously indicates that it includes people not quarantined, or am i wrong because otherwise it should say „all guests of the traveling party“ or „only the guest who tested positive will receive a refund“.

Has this happened to anyone else and what should i do? 
 

is it even legal for them to write an official letter and then afterwards say „no we are not doing that“ ?

 

I would appreciate your help and feedback  

 

thank you!

 

[Ampurp85]

Welcome to the board

In Royal's booking vocab, traveling party only means those in the room with you. You had two rooms and those rooms are each treated as a separate reservation, despite you being family. So not everyone traveling with you. I think you are reading it wrong, because traveling party only means those on the same room as you. If the rest of your traveling party stayed in the other room and you were the only one confined, then it is only an FCC for you. 

[smokeybandit]

I think you should be grateful they still want to refund anything since we're long past the pandemic.

[cruisingfever]

My husband got covid under the cruise with confidence, we were on transatlantic, he was in quarantine 9 days. They credited him for the 9 days, not me as I was not quarantined. 

[wordell1]

Why would they give a credit for people who were able to enjoy the full cruise?

[Ryan79]

You have no recourse as you are not being wronged. Let’s say you had a family reunion cruise consisting of 30 people spread out in 10 cabins. Do you REALLY think that all 30 people would be and should be compensated with 4 free days? It’s no different than your scenario involving 2 rooms. No where did they ever say that your entire family, even those in different cabins, were entitled to 4 days. 

[tjcruisers]

IOn our case the ones who were quarantined got FCC, the others didn't but enjoyed the ship

[cruisingfever]

Julian, the third paragraph in the letter you posted (we will provide all quarantined guests with credit ) you were the only one who was quarantined 

[Fastfaller]

Maybe I am just an outlier here, but I would never take a COVID test on a cruise ship. If I didn't feel well I'd stay in my room and when I felt better I would go back out. Last thing I would want is to be quarantined on a cruise ship. Are people actually still afraid of COVID?

[ChessE4]

It's not about being afraid, it's about recognizing how contagious it is. We always need to support public health. Self- quarantining is one way, going to medical is another. When sick, you need to do something to support safe cruising. 

[Devotion]

I’ve paid for a cruise and was unable to go secondary to a covid diagnosis 2 days prior to departure. Both myself and God daughter were exposed. Is it likely that we will be issued a credit at a minimum. Travel agent says that our request was denied. However, I contacted corporate and they don’t have any record of a request. I’m not sure what to do at this point. Any suggestions would be appreciated.

[Atlantix2000]

5 hours ago, Devotion said:

I’ve paid for a cruise and was unable to go secondary to a covid diagnosis 2 days prior to departure. Both myself and God daughter were exposed. Is it likely that we will be issued a credit at a minimum. Travel agent says that our request was denied. However, I contacted corporate and they don’t have any record of a request. I’m not sure what to do at this point. Any suggestions would be appreciated.

Unable to go or chose not to go?  Many people travel while sick for various reasons including not wanting to lose money.  There are probably people with covid on every ship as we speak.  Most of the generous refund policies from the covid era are long gone.  Does your travel insurance cover covid diagnosis?  Does your travel insurance provide "cancel for any reason" coverage?  If you don't have the right travel insurance (or worse don't have any travel insurance), you probably have made an expensive choice.

[Pattycruise]

8 hours ago, Devotion said:

I’ve paid for a cruise and was unable to go secondary to a covid diagnosis 2 days prior to departure. Both myself and God daughter were exposed. Is it likely that we will be issued a credit at a minimum. Travel agent says that our request was denied. However, I contacted corporate and they don’t have any record of a request. I’m not sure what to do at this point. Any suggestions would be appreciated.

If you Disbelieve your travel agent I guess ask for a copy of her communication with Royal, if there was an email.  If it was verbal you can maybe ask her to do a request in writing/email? 
or
 you can tell her you reached out to royal on your own and there was no record of communication.  If you feel your travel agent is at fault somehow perhaps see if there is a supervisor her agency you can reach out to. 
as someone else stated I don’t think exposure to COVID is a valid reason for a cancellation, perhaps pull up the cruise contract (it would have been emailed to you as “cruise documents “) and see what it says in regards to covid, exposure, etc

[twangster]

9 hours ago, Devotion said:

I’ve paid for a cruise and was unable to go secondary to a covid diagnosis 2 days prior to departure. Both myself and God daughter were exposed. Is it likely that we will be issued a credit at a minimum. Travel agent says that our request was denied. However, I contacted corporate and they don’t have any record of a request. I’m not sure what to do at this point. Any suggestions would be appreciated.

It's not clear if you had COVID with a confirmed positive test result or were exposed.   Which was it?

Date may be relevant.  Was this last week?  Months ago?

Bottom line is work with travel agent.  

Contact your travel insurance provider to understand what documentation they require and if this was a covered event.

 

[Mike n Ky]

On 4/1/2024 at 5:25 PM, smokeybandit said:

I think you should be grateful they still want to refund anything since we're long past the pandemic.

Prior to Covid my wife got the flu while on a 7 day cruise...they quarantined her to the cabin for three days and released her the day after her fever broke...she was awarded a FCC for those days.