grand suite set sail pass has no "suite" listed. Problem with access suite checkin area?

[TPAGASMAN]

Like topic listed. My set sail pass for my Grand suite does not have the word "suite" printed on it. Just the cabin number. Will I have trouble entering the suite check in area in Miami?

I read that that's how the "bouncers" at the entrance know you are entitling be there or not.

Any experience? Thank you!

[Ampurp85]

Does it show as suite on the app? 

They don't know the room numbers, so you will need something that says suite to use the suite entrance line and be checked in that way. 

[smokeybandit]

This has been happening of late. My upcoming cruise didn't have Suite shown, then it did so I saved off the passes, now it again does not show Suite

[TPAGASMAN]

does not shown on the app. just state room number.

[twangster]

Printed set sail or app based set sail passes?  The app sometimes misses it.

Also, some classes of ship use the Sea/Sky/Star phrase in place of "suite".  Older ships don't have Sea/Sky/Star so they use "Suite".  

[Cactus527]

Different port (probably), but when I checked in at Long Beach, they had a list of all suite and The Key guests to double check against.

[Lovetocruise2002]

There is definitely a glitch in the system. Here are two screenshots of my set sail pass that I saved. The first one was saved just after check in at the end of January. The second one is from this morning.

[Matt]

2 hours ago, Lovetocruise2002 said:

The first one was saved just after check in at the end of January. The second one is from this morning.

I see you get your SetSail pass as early as you start your live blogs!

[amanalo217]

I always have one of my luggage tags on my carry-on bag and it is still marked as a suite so if you have any issues you can show cabin number on set sail pass matches cabin on luggage tag.

[melmar02]

Anyone have experience with this at Galveston? I'm hoping like @Cactus527mentioned, there will be a way for them to verify. I just checked us in this morning, and our set sail passes only show our C&A status. 

[Crazycruiser50]

26 minutes ago, melmar02 said:

Anyone have experience with this at Galveston? I'm hoping like @Cactus527mentioned, there will be a way for them to verify. I just checked us in this morning, and our set sail passes only show our C&A status. 

Yes, when you walk in the building take the escalators on the right upstairs.  Then on the far right is the suites check in.  They have a Master List and they highlighted our names off of it.  Check in was 2-3 mins tops only because we needed new photos taken.  There is a nice waiting area for suite guests once you get past the metal detectors if they aren’t boarding yet with some snacks and drinks.  Enjoy your cruise! 

[Va4fam]

I had similar issue with the Set sail pass.   Try downloading to Apple Wallet or Google and it should show up that way.  

 

 

[SPS]

Have you considered printing (or saving a file/screenshot to your phone) a copy of your Cruise Vacation Receipt or the summary on your Upcoming Cruises page? The type of cabin and cabin number you have booked is listed on those.

[smokeybandit]

I just won a Royal Up (woo!) but now my new set sail pass is missing basically everything. No suite category listed, no loyalty tier listed, and the left hand side is all white.