Leroyr55 Posted April 12, 2020 Report Posted April 12, 2020 Just wondering how many people took the cruise planner credit. If you did has anybody seen it show up in their cruise planner? AlexWinters 1 Quote
AlexWinters Posted April 12, 2020 Report Posted April 12, 2020 Does it show up in planner or only when you’re onboard? The extra 25% would definitely not be as valuable if you can’t take advantage of pre-cruise deals. Quote
WAAAYTOOO Posted April 12, 2020 Report Posted April 12, 2020 I could very well be wrong but I thought the 125% even on the cruise planner purchases was just going into the overall FCC. I don't THINK it will be applied to any future CP items. Quote
mworkman Posted April 12, 2020 Report Posted April 12, 2020 1 hour ago, WAAAYTOOO said: I could very well be wrong but I thought the 125% even on the cruise planner purchases was just going into the overall FCC. I don't THINK it will be applied to any future CP items. I hope not! If that’s the case I would have been better off just getting a refund! AlexWinters 1 Quote
AnnetteJackson Posted April 12, 2020 Report Posted April 12, 2020 5 hours ago, AlexWinters said: Does it show up in planner or only when you’re onboard? The extra 25% would definitely not be as valuable if you can’t take advantage of pre-cruise deals. The 125% of what you had paid in your cruise planner had to be requested or it was a refund back to your card you purchased on. BUT if you elected for this, the 125% amount will be loaded to your upcoming cruise to be used as OBC to your Cruise Planner. It is a use it or lose it OBC so make sure you can spend all that on board if you elect to use this AlexWinters, Jill, WAAAYTOOO and 2 others 2 3 Quote
Leroyr55 Posted April 12, 2020 Author Report Posted April 12, 2020 I did request it figuring prices would be going up. It has not shown up yet in my cruise planner. I may call soon to see when I can expect it so I can start booking some things. Quote
AnnetteJackson Posted April 12, 2020 Report Posted April 12, 2020 1 minute ago, Leroyr55 said: I did request it figuring prices would be going up. It has not shown up yet in my cruise planner. I may call soon to see when I can expect it so I can start booking some things. Because this was offered with the second round of cancellations, it could be those get applied later this week and maybe into next week. They extended the sign up for this to April 10th. With this being a holiday weekend and I know they are behind and have all hands on deck trying to get caught up on the FCCs for the first round of cancellations that are to be done by April 14th..... I would say give it a week. Quote
Vacation Crazy Posted April 12, 2020 Report Posted April 12, 2020 15 hours ago, AnnetteJackson said: The 125% of what you had paid in your cruise planner had to be requested or it was a refund back to your card you purchased on. BUT if you elected for this, the 125% amount will be loaded to your upcoming cruise to be used as OBC to your Cruise Planner. It is a use it or lose it OBC so make sure you can spend all that on board if you elect to use this We have 2 cruises booked. If we don't use all of our 125% cruise planner credit on our first cruise are we able to transfer the remaining credit to our other cruise? Thanks for your help. Quote
mworkman Posted April 12, 2020 Report Posted April 12, 2020 Correct me if I'm wrong, if you have several cruises booked, don't you get to select which one that you would like it applied to? Hoski 1 Quote
AnnetteJackson Posted April 13, 2020 Report Posted April 13, 2020 15 hours ago, Vacation Crazy said: We have 2 cruises booked. If we don't use all of our 125% cruise planner credit on our first cruise are we able to transfer the remaining credit to our other cruise? Thanks for your help. You must use all the OBC on one cruise that you pick to use it on. WAAAYTOOO and Vacation Crazy 2 Quote
AnnetteJackson Posted April 13, 2020 Report Posted April 13, 2020 14 hours ago, mworkman said: Correct me if I'm wrong, if you have several cruises booked, don't you get to select which one that you would like it applied to? You will let them know them know which cruise you want to use it on. But make sure it is a cruise that you will use all the OBC on - its use it or lose it. WAAAYTOOO, Mike P and JohnK6404 1 2 Quote
USCG Teacher Posted April 13, 2020 Report Posted April 13, 2020 4 hours ago, AnnetteJackson said: You will let them know them know which cruise you want to use it on. But make sure it is a cruise that you will use all the OBC on - its use it or lose it. Sorry to pile on to the question line, but it looks like you're on a roll! If you take your Cruise Planner purchases as an FCC, how soon does it become available to you? Can you use it to pre-book items in the Cruise Planner for the future cruise you apply it to, or can you only use it for on board purchases? Quote
AnnetteJackson Posted April 13, 2020 Report Posted April 13, 2020 2 hours ago, USCG Teacher said: Sorry to pile on to the question line, but it looks like you're on a roll! If you take your Cruise Planner purchases as an FCC, how soon does it become available to you? Can you use it to pre-book items in the Cruise Planner for the future cruise you apply it to, or can you only use it for on board purchases? The cut off for deciding you wanted that was April 10th. They have not said at this time when it would be ready to apply to the next cruise. Sorry - I have asked this several times a week since they started doing this and no firm answer yet. Mike P and USCG Teacher 1 1 Quote
AshleyDillo Posted April 14, 2020 Report Posted April 14, 2020 I will be interesting to see how Royal ends up distributing these. I filled out the form for the 125% OBC credit. I've heard and seen responses from Royal all over the place about how they're going to issue these. In my case, we actually ended up going the refund route for the cruise itself. Makes me wonder I will still get the 125% OBC since we did the refund. Someone else was paying for the cruise itself while I was paying for the cruise planner purchases. I have plenty of cruises coming up and consider the money already spent, so had no issues with trying for the 125% OBC in the name of research. They actually have processed the cruise through as a cancellation (disappeared from my upcoming cruises list and triggered the cancellation email for cruise planner purchases). So either in 30 days I will see the CP purchases refunded to my credit card or maybe I'll get the OBC certificate/notification. Quote
ChrisHaff Posted April 17, 2020 Report Posted April 17, 2020 Can I request the 125% onboard credit if I don't have a new cruise planned yet? I'm definitely booking another cruise but want to wait until I get my FCC. My cancelled cruise was May 31st. Quote
kimlet Posted April 18, 2020 Report Posted April 18, 2020 I wondered how that works, i booked new cruise for next March, but how does my onboard credit go to the new booking Quote
AshleyDillo Posted April 18, 2020 Report Posted April 18, 2020 3 hours ago, ChrisHaff said: Can I request the 125% onboard credit if I don't have a new cruise planned yet? I'm definitely booking another cruise but want to wait until I get my FCC. My cancelled cruise was May 31st. From what I understand yes..you apply for the 125% OBC and they should email you whatever is needed to be able to apply it to the cruise you want to use it on. They haven't processed any of these as far as I know yet, so there aren't any reports on how it shows up or is applied..so that remains to be seen. Quote
Dan Curtis Posted April 18, 2020 Report Posted April 18, 2020 So I have a question, our May 25 th got canceled as expected, we went on line for future cruise credit, QUESTION.. can we rebook now for July or August or do we have to wait until we get something showing we ask for fcc? Thanks Quote
WAAAYTOOO Posted April 18, 2020 Report Posted April 18, 2020 38 minutes ago, Dan Curtis said: can we rebook now for July or August or do we have to wait until we get something showing we ask for fcc? Absolutely you can rebook now. Just be aware that you will need to put down a deposit when you book. They have also implemented the ability to place long term holds on cruises, which was never possible before if you do not want to put down a deposit right now. Then you would just apply the FCC to the booking once it is processed. Ogilthorpe 1 Quote
Dan Curtis Posted April 18, 2020 Report Posted April 18, 2020 1 hour ago, WAAAYTOOO said: Absolutely you can rebook now. Just be aware that you will need to put down a deposit when you book. They have also implemented the ability to place long term holds on cruises, which was never possible before if you do not want to put down a deposit right now. Then you would just apply the FCC to the booking once it is processed. Thank you very much. WAAAYTOOO 1 Quote
Cile Posted April 18, 2020 Report Posted April 18, 2020 I just call RC asking abut my cruise May 24-th. They told me first they will give back taxes we pay for this cruise and then around May 15 -th to call so I can get 125% for future cruise minus taxes. Ogilthorpe, WAAAYTOOO and JohnK6404 3 Quote
Sandi Blair Posted June 13, 2020 Report Posted June 13, 2020 Quote I filed for the 125% OBC the end of March. Royal Caribbean says they never got it. I clicked on the link provided and filled out the form and emailed it back. Stupid me didn't save a copy. I have asked to talk to a supervisor and have been put on hold for an hour now. We booked another cruise for next June. I'm wondering if I should cancel with Royal and book thru another cruise lines. Very disappointed. Quote
Hoski Posted June 14, 2020 Report Posted June 14, 2020 We asked for the 125% on 3 of our cruises and it has been almost two weeks and no email so we can apply it to a future cruise. Someone had said they didn't get an email but after a week they called and was able to apply it. I tried and it did not work. I did not save a copy of the online form I filled out for the canceled items. We have 5 or 6 cruises booked and I want to apply it to the ones I know we will spend it on. It totals over 2k so I wish they would hurry up because I have some excursions I want to book but don't want to spend more money. Quote
Ian T Posted June 14, 2020 Report Posted June 14, 2020 We have received our FCC and taxes/fees refund for our cancelled May sailing but are also awaiting the 125% OBC. I called RCCL on Friday and was advised that it has not yet been processed but they are hoping to do so in the next couple of weeks, although I can't say with any confidence whether this was based on reliable info or simply optimism on the part of the agent in question Quote
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