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Royal Caribbean asks everyone to complete a survey after the cruise, but guests are confused how honest they should really be

In:
12 Dec 2025

After your cruise is over, Royal Caribbean will send you a survey to get feedback on your vacation, but there's one question that trips up a lot of people.

Eating in Main Dining Room

The Royal Caribbean survey is emailed to all passengers and it's used for staffing decisions, service improvements, and crew recognition.

The company wants to know what you thought of the trip, what stood out, and to rank pretty much everything you experienced.  But it's also a tool for evaluating crew members.

One question, in particular, is a potential red flag for crew members and passengers certainly don't want to get anyone in trouble.

Here's what to do with the post-cruise survey and how honest you should be about crew asking for positive ratings.

What Royal Caribbean wants you to do with that question

Survey question

Royal Caribbean places a great deal of emphasis on its post-cruise survey because it offers the best opportunity to gather feedback from customers immediately after sailing.

There's one question that seems to trip some cruisers up because they aren't sure how to answer it.

"Were you asked by any crew member(s) to provide positive ratings/reviews on this survey?"

This question is aimed at protecting the integrity of the survey. 

Positive ratings question

The reason Royal Caribbean asks if someone asked for a high score is because it skews the reality of how well something is working.

The cruise line wants you to be honest so it can improve what needs improving and maintain what's well-received. But if the responses are the result of a crew member guilting, coaching, or encouraging a higher score than deserved, it artificially drives up scores and doesn't allow for a proper evaluation.

Royal Caribbean uses Net Promoter Scores (NPS) to evaluate how effective its cruise ships and private destinations operate.

NPS Scores

In short, this is a tool for measuring customer loyalty and predicting business growth. 

Each question is calculated on a scale of 0-10, and the answer has a major impact on how it sees performance:

  • 9-10: Promoters, Loyal enthusiasts who fuel growth.
  • 7-8: Passives, Satisfied but unenthusiastic; vulnerable to competitors (not included in score).
  • 0-6: Detractors, Unhappy customers who can damage your brand.

Basically, this is a way to take the question of "On a scale of 1 - 10, how likely are you to recommend ____", but apply it to different kinds of questions.

You take the percentage of Promoters and subtract the percentage of Detractors from it.  

Why crew members sometimes ask for positive ratings

Table for two

Based on things crew members have shared in the past, NPS scores are a major factor in how they are rated.

Every crew member on a ship works on a contract, and when it's time for a new contract or for a promotion, Royal Caribbean will use guest survey results as a factor in determining if they should get a new contract, raise, or higher position.

Publicly, there's only anecdotal evidence as to how the NPS scores factor into a crew member's career.

Independence of the Seas

One person posted on Facebook, "I did a galley tour last month, and saw the sign for the employees. The staff person with the top survey numbers over one month would get a day off. The second top person would get a Half-Day off. Considering the number of workers that is a huge prize."

Similarly, lower scores could signal there's a problem.

Mark Lipton, professor emeritus of management at The New School and Parsons School of Design, said in a recent interview how NPS scores tied to compensation can lead to gaming the system, "Whenever something is going to impact my compensation, my odds of a promotion or my very stability in keeping my job here, I am going to be driven to see how I can influence those numbers."

"I never know how to answer this"

Crew member smiling at the bar

Cruisers get confused because most don't want to get the hard working crew members in trouble.

On Facebook, someone asked "I never know how to answer this. Our server did ask for a 10/10 review. But if I said yes, would I get anyone in trouble?"

On the one hand, answering "yes" could alert the cruise line to someone trying to spike scores higher than they should be.

Women drinking

But on the other hand, is this question a test to see if crew members are effectively communicating to guests the importance of the survey and answering "no" gets someone in trouble?

Over 500 comments were shared to the original Facebook post, garnering lots of opinions:

"I answered yes, I feel it is a management issue and if they want true results they should not be trying to skew your response."

"Say no always, but if a specific crew member was off putting, then address that one specifically."

"The answer is No! We just confirmed this on our Oct cruise with a well seasoned bartender. We were informed no staff member is supposed to ask that you give them a 10 rating nor suggest any rating at all!"

"I always say yes, but I never provide names or anything. Because almost every staff member asks in every department."

How I answer this survey question every time

Quantum of the Seas

I don't claim to be an NPS expert, but I believe it's important to be honest about the answer if a crew member is clearly trying to push for a higher score out of a sense of guilt or fear.

Crew members can remind you about taking the survey or even say how important the survey is in evaluating them. I feel these are perfectly acceptable reminders because most people on a cruise ship are brand new to cruising.

However, specifically asking for a perfect score or inferring anything less than a perfect score will cause a problem is likely grounds for answering "yes" to the question.

Main Dining room decorated for Christmas

Regardless of how you answer the question, I think it's vitally important to use the open comment section at the end of the survey to call out your favorite crew members and explain why.

That section is indexed and searchable, and managers will pull from this data to identify which crew members stand out as being recognized by guests.

I always do 6 things before I book a cruise if I have to fly there

In:
11 Dec 2025

Royal Caribbean offers cruises around the world, which in many cases requires flying to reach.

Matt at the airport

Just this past cruise season, I flew four times to get to cruises around Europe. It's not as simple as hopping in a car, but mixing up the destinations and itineraries is well worth it.

However, before I commit to any cruise overseas, I have to take airfare into consideration because it might be the difference in if the trip makes practical sense or not.

There's cost, logistics, and how well it all fits into my cruise plans. The last thing I want to do is pick what seems like a fantastic cruise, but create a problem for myself in trying to get there and back.

Here are the six things I'll always do before booking any cruise where I have to fly.

I first look at if there are direct flights available

Delta planes

Not only are direct flights more convenient, they are essential to mitigate the chances of travel delays messing up my cruise.

Getting a direct flight isn't always possible, but I'll prioritize them over spending less on connecting flights.  

Simply put, airline flight schedules are notorious for getting messed up because of bad weather, mechanical issues, late crew members, and a whole array of other unexpected problems. 

Taking a direct flight means I have just one flight with potential hiccups, instead of two or more.

Plus, direct flights mean less travel time and that reduces stress and fatigue. I'm all for starting my trip as relaxed and happy as possible.

I'll check with the cruise line to book flights as a first choice

If there's one lesson I've learned the hard way, it's that booking flights through Royal Caribbean is a smart choice.

Royal Caribbean offers flights through Air2Sea, and I've been impressed by how much cheaper it can be to book through them.

The cruise line regularly discounts flights to places like Alaska and Europe as an incentive to book the flight with them.

Screenshot of Air2Sea site

As an example, air bookings made between October 1, 2025 - June 6, 2026 for Europe and Alaska sailings departing between March 15, 2026 - November 2, 2026 can qualify for a discount.

Up to $250 per person discount, depending on the destination and airfare:

  • Alaska
    • $50 USD per person for Economy and Premium Economy Class seats
    • $100 USD per person for First and Business Class seats
  • Europe
    • $100 USD per person for Economy seats
    • $150 USD per person for Premium Economy Class seats
    • $250 USD per person for First and Business Class seats

Last year I booked a flight with the airline only to cancel and rebook with Air2Seas because of the savings offered.

SEATAC Airport in Seattle terminal

In addition, you can add an Air2Sea flight that remains refundable until final payment due date and it doesn't cost anything to make the booking.  If you find a better deal, cancel the Air2Sea booking before final payment due date at no cost.

I also like that Air2Sea has an "Assured Arrival" policy that can help if an airline mess causes you to miss the cruise.  

I come up with a jet lag plan

Matt in London

Each time I've flown to Europe for a cruise, I've had to come up with a way to combat jetlag.

Jetlag isn't just annoying, it can downright ruin the first few days of your trip. The last thing I want to do is sleep away half my trip.

Depending on what time you land in Europe, I'll craft a strategy that is built around acclimating myself to the local time as fast as possible.

Wing view

I can't sleep on airplanes, no matter how much I try. I'm just too nervous when I fly and cannot get comfortable enough to get meaningful sleep.  Even in lay flat seats in business class it hasn't worked.

Ideally, I'll get a flight that lands as late in the afternoon as possible.  The idea is to land, get to my hotel, and then go to sleep when it's appropriate for the local time.

Unfortunately, most of my European flights have landed in the morning.  That meant I forced myself to stay awake all day without any naps.  Not easy, but there's no question it got me on the local time so much faster.

I never book a flight to land the same day my cruise begins

Port-Canaveral-Cape-Canaveral

If you take one tip from this entire article, let it be this one: never fly the same day your cruise departs.

I cannot imagine the anxiety I would have trying to fly the same day my cruise departed.

Travel delays are too numerous to put your entire vacation at risk because you didn't want to pay for a hotel the night before the cruise.

Even when flying domestically, I won't consider it because I'm just too paranoid about missing the ship. Even with Air2Sea's backing, I'd rather travel with less stress and get to my destination city with lots of time to spare.

Plus, I enjoy exploring the city I'm sailing from and playing tourist there for a day or two. Not only is it fun, but it expands your vacation.

I never fly (or cruise) without travel insurance

Matt on Star of the Seas

If there's one extra cost I think everyone should buy for their cruise, it's a travel insurance policy.

Like all insurance, it's a waste of money until you need it. Then it feels like the best investment you ever made.

I think most people will find travel insurance to cost less than expected, and it covers both the flights and cruise.

Gastro-Cruise-Ship-Intake-Form-Medical-Center

Travel insurance covers you for so many possible scenarios in which you'd be on your own otherwise financially to deal with. Lost luggage, travel delays preventing you from making the cruise, accidents and more are covered.

The peace of mind it offers is why I'll buy it every single time.

Pad my flight home

JFK airport

No one wants the "should I book a 10:45am flight?" anxiety spiral. 

While I also don't want to sit in the airport all day after my cruise is over, I'd rather be bored than upset I missed my flight.

Depending on which airport you're flying out of and how far that is from the cruise terminal, you should always give yourself more time to travel to the airport, check luggage, and then get through security and immigration.

If the flight isn't until much later in the afternoon, I'll buy a day pass to nearby hotel. That way I can relax, take a shower, and nap without having to feel like I'm living at the airport that day. 

Flying to your cruise ship? 6 things to consider before booking

When is Perfect Day Mexico going to open? Here are the latest details

In:
11 Dec 2025

Ever since Royal Caribbean announced plans to open Perfect Day Mexico, cruisers want to know when it will open.

Perfect Day Mexico rendering

Royal Caribbean generated more buzz than ever in its history with the announcement of a massive new private beach destination in eastern Mexico.

Not only is it a follow-up to the wildly successful Perfect Day at CocoCay in The Bahamas, but this one is poised to deliver a bold new take that expands could redefine what a cruise line private island experience is all about.

What's unclear is when exactly the first cruise ships will be able to go to Perfect Day Mexico and the official opening date.

The timeline has changed a bit since the official announcement was made, and there is more ambiguity as to when the first passengers will be able to visit.

Here's what we know so far about an opening date for Perfect Day Mexico.

Opening late 2027

Perfect Day Mexico sign

Originally Royal Caribbean announced Perfect Day Mexico would open in September 2027, but that date seems to have been walked back.

At a special event in May held in New York, plans for Perfect Day Mexico were revealed and September was given as the estimated date.

However, Royal Caribbean is now saying there isn't yet a specific month or date picked out yet.

Perfect Day Mexico teaser

In November 2025, Royal Caribbean spokesperson said that an opening date will be revealed sometime in 2026.

"Perfect Day Mexico is set to debut in late 2027. Royal Caribbean will announce the exact opening date in 2026."

The rumor mill has swirled as to what "late 2027" refers to, but as of now it's anyone's guess.

Water slide tower at Perfect Day Mexico

While 2027 and 2028 cruises are available to book that stop at Costa Maya, there's no official guidance as to which sailings will be officially a Perfect Day stop.

The last thing they want to do is sell a cruise advertised as visiting Perfect Day Mexico only to have to cancel that visit later.

Once the opening date is announced, itineraries will be revised to change from "Costa Maya" to "Perfect Day Mexico".

Based on previous comments from executives, I think it's safe to say it wont be any earlier than September.

Opening at once instead of phases

Perfect Day Mexico

When Perfect Day Mexico does open, the plan is open it all at once instead of a phased approach.

Speaking to members of the media, Royal Caribbean Senior Vice President and Chief Product Innovation Officer Jay Schneider said they don't want to open parts, as was the case at CocoCay.

"The plan is still to open it all at once instead of phases," he explained. "We're going to open it all at once. I think at one point we were going to open [CocoCay] all at once, and then it became a phased approach. So yes, our ambition is all at once."

This means all the neighborhoods of Perfect Day Mexico are planned to be ready on the first official day of operation.

What's known about the construction progress

Costa Maya plans for transformation

Royal Caribbean is in the process of lining up all the necessary permits, paperwork, and approvals before construction can begin.

Since the cruise line officially took ownership of the port of Costa May and land parcels nearby, it's begun some prep work.

In October 2025, plans were announced to cleanup areas of already contaminated Mahahual mangroves.

View of Costa Maya

At a press conference, Mr. Schneider explained that for years, the coastal wetlands have been used to discharge wastewater from the municipal treatment plant.

According to him, the municipality currently dumps sewage into the coastal area of Mahahual, contaminating both the mangroves and the beach adjacent to the cruise ship pier.

Royal Caribbean plans to build their own reverse osmosis system to provide drinking water as well as a treatment plant to clean up the area, which will later be transferred to the municipal government to serve the entire community.

At some point, demolition and land clearing will begin in and around Costa Maya.

What features Perfect Day Mexico will include

Mega slides

Royal Caribbean is planning to offer the ultimate combo of "thrill and chill" with Perfect Day Mexico.

One of the most anticipated new features is going to be the longest lazy river in the world. There's a lazy component, along with a "crazy river" that will offer ways to get more wet and have a laugh too.

Perfect Day Mexico bridge

Plus, there's an entire water park with more than 30 waterslides across five towers. The Jaguar's Peak slide will be more than 170 feet tall, which makes it the tallest slide tower in either North or South America.

Chill Beach will have nearly 2 miles of white sand beaches.

Costa Beach Club

Two extra cost admission areas will have day passes to purchase: the adults-only El Hideaway or Costa Beach Club. 

El Hideaway is just for guests 18 or older, and it has a 50,000 sq. ft. party pool. There are multiple swim-up bars, DJ entertainment, and live music.

Costa Beach Club is the elevated beach spot, where crowds are limited and you'll find secluded beaches and pools with luxurious loungers and private service.

How the opening could affect cruises in 2026 and 2027

Icon of the Seas docked in Costa Maya

Costa Maya, as we know it, will be completely redeveloped and reshaped, but it will be a process to get to opening day.

The plan is to demolish all of the current port area, which includes shops, restaurants, and bars. Royal Caribbean will clear it all to make way for Perfect Day Mexico.

Cruise ships visiting in 2026 and most of 2027 will likely encounter some level of construction and closure in the immediate area of the port.

Excursions to the village of Mahahual and surrounding area will remain unaffected.  Tour groups and those venturing on their own will be able to walk past the construction areas to access buses and taxis.

What to do if you want to be first?

Sombrero Tower view at Perfect Day Mexico

If you'd like to experience Perfect Day Mexico on opening day, you'll need to wait a bit longer to know which cruise to book.

Since there's no official opening date announced yet, any sailing that is scheduled to visit Costa Maya in 2027 is debatable if it would be "the one".

If the opening of Royal Beach Club Paradise Island is any indication, a date will be announced as the opening date and then it's up to cruisers to determine which cruise ships are scheduled to visit the port on or after the opening day.

There almost certainly will be soft openings in the days leading up to the official first day, but we won't know for certain of that until much later in 2027.

Royal Caribbean Blog Podcast Episode - Things Matt has been the kiss of death for on Royal Caribbean

In:
10 Dec 2025

Listen to the Show

Some things Royal Caribbean developed seemed so cool, but inevitably they didn't succeed and they just so happened to be things Matt loved.

Share with me your thoughts, questions and comments via...

On this episode:
Running time:

I always check my cruise bill for 5 things before the sailing ends to avoid fixing it later

In:
08 Dec 2025

Before I walk off any cruise ship to head home, I'll double check my onboard account for certain charges to avoid problems later.

Receipt, left. Ship, right

It's far easier to get billing discrepancies settled while onboard than at home. This is because once you're home, everything gets charged to your credit card and the refund process involves more steps.  On land, the shoreside team has to coordinate with the ship and figure out if what you're saying is accurate or not.

But if you head to Guest Services and bring up something on your bill that doesn't look right, it's a few keystrokes and they can fix the issue.

I really think every cruiser should double check their cruise bill prior to the conclusion of the voyage to ensure these five things are actually correct.

Unreturned towel fees

Did you know Royal Caribbean will charge you $25 for each pool towel you didn't return?

In my experience, this fee gets hit more accidentally than intentionally.

Sure, if you forgot to actually return a towel, go do that before the cruise ends.  Bring it back up to the pool towel distribution point on the pool deck and have them scan your SeaPass card.

However, I've seen a lot of instances where people returned their towels and accidentally have an unreturned towel fee.

If this is the case, definitely go to Guest Services on the final evening or morning and ask to have it taken off your account.

The wrong gratuity amount

Waiters in the Dining Room

Gratuities are part of the cruise experience these days, but I have seen discrepancies with how they get charged.

Verify the amount is not doubled up. If you prepaid gratuities, then ensure there are no daily gratuity fees onboard. This has happened to me at least once or twice.

Something else to verify is any gratuity you sign on a receipt is actually the right amount.

I have terrible handwriting, and one time I tipped $20 but the waiter misread my chicken scratch and entered $50 because my "2" looks like a "5".

This was an easy fix at Guest Services, but I'd hate to have tried to figure this out if I was at home.

Refunds that should be there

Oasis Lagoon Cabanas

Now that you had Guest Services or a bartender apply a refund for something, you should verify it's fixed before disembarking.

Crew members want to make your life easy, so they'll often tell you that they'll take care of a billing issue (like a refund). The thing is, you want to verify that later.

If you returned something, cancelled a service, or found an accidental charge, be sure your onboard account reflects that.

If you're taking care of this on the final morning of the cruise, ask for a print out verifying the refunds you expect are actually there.

Onboard credit has been applied

Two ships in Sitka, Alaska

There are two sources of onboard credit you could have, but occasionally it doesn't get added.

Any OBC you received from the cruise line is usually added to your account on the first day of the cruise.  You'll see a negative balance to start your sailing, which means it's there.

If you have more than one cabin, be sure each cabin has the credit.  In fact, if your kids are in another cabin, you could ask to have their credit moved to your account.

Balcony cabin

The other source of onboard credit is from a travel agent, and this one might take a day or two to apply. 

There have been many cruises where I didn't see OBC that my travel agent gave me hit my account until day 2 or 3.  

If you don't see onboard credit you expected in your account, head to Guest Services to verify it's in the process of being applied.

Total owed, and if you want to put cash down before the end of the cruise

Wonder-Casino-Slot-Cashout-Voucher

Similar to your credit card bill that you probably browse each month, it's a good idea to look over everything while on the ship.

Some cruisers like to then deposit cash to reduce how much gets charged to the credit card.

If you won money in the casino or simply have leftover vacation cash, you can pay off some or all of your SeaPass bill before the cruise ends.  You can deposit cash at any time to offset charges.

How to check the bill

RC app

Now that I outlined all the things to look for in your bill, it might help if you knew how to check your bill.

The easiest way is to open the Royal Caribbean app and click the Person icon in the top right, and then scroll down to "Onboard account".

This is where you can see recent charge activity. You can click "Details" to see every single charge and credit there.

The app is updated in real time, so as soon as something is charged, it appears there.

The "old school" way is to go to Guest Services and ask for a print out.

They can do so at anytime, but it requires waiting in line. Plus, it's out of date the moment it prints out.

Who to talk to if there's a problem

Guest Services

Let's assume you find a billing discrepancy or have a question about what something is. What do you do next?

Guest Services is the best place to start. Every ship has a desk that's open 24 hours per day, and they can assist.

On the very newest ships, the Royal Caribbean app has a Guest Services chat feature that you could use to save yourself the trip.

If you're staying in a suite, the Suite Concierge can assist too.  The Suite Concierge may be faster since lines at Guest Services can be quite long.

In addition, if you're a Diamond member or above, the Crown Lounge concierge can assist with billing issues too.

8 real-world tips you need for cruising this holiday season

In:
08 Dec 2025

The most wonderful time of the year is also a very popular time to go on a Royal Caribbean cruise.

Christmas decorations

Some people are surprised to hear that cruise ships are sold out for Christmas and New Years, but the truth is this is one of the very peak times for a cruise vacation. The combination of time off from school and work, along with cold weather at home compels a lot of families to head to the tropics for a warm cruise escape.

If you're booked on a cruise for the end of December and early January, here's what you should know and plan around before you embark.

Look for holiday decorations

Christmas tree

Royal Caribbean decorates its ships for Christmas and Hanukkah, so be sure to look for it onboard. They go up after Thanksgiving across the fleet.

Usually the decorations are found on the Royal Promenade or Centrum area. It seems the bigger ships have more of it around.

Menorah

There will almost certainly be a Christmas tree and a Hanukkah menorah, but likely other lights and signage.

I've also seen special holiday decorations around the Windjammer or Main Dining Room. Even some bars have stuff up.

Royal Caribbean doesn't go crazy with the decor, but there's enough to remind you it's the holiday season and they are great photo opportunities.

You should decorate your door instead of a tree

Door decorations for Christmas

If Christmas doesn't feel the same without decorating, then plan to decorate your stateroom door.

Cabin doors are metal and with the assistance of magnets, you can give your door a very fun holiday look.

Door decorations

More passengers than you might expect will decorate their cabin doors, so don't feel embarrassed to be doing it.  In fact, some people get really creative.

Battery powered lights are usually fine. But don't bring anything that plugs into an outlet.  And all decorations cannot use any adhesives.  So magnets and magnetic hooks are your friends. 

There will be holiday events during your sailing

Gingerbread houses

If your sailing actually goes over a holiday, then expect to find special Christmas events onboard.

The Royal Caribbean app lists every event. Most of them are the usual assortment, but there are also Christmas events.

There can be gift exchanges, Christmas trivia, caroling, and more. For Hanukkah, there is usually a menorah lighting (it's electric) ceremony held each evening.

In the Main Dining Room, there will be a special Christmas menu. On New Years Eve, the Main Dining Room has plastic hats and noise makers on each table.

Cruises that sail in December and early January but aren't over any holiday probably won't have specific events like this.  

You can meet Santa on cruises over Christmas

Santa

If your cruise goes over Christmas, expect Santa to be waiting for you onboard. However, he isn't onboard for other sailings that don't fall over Christmas.

Typically there are a few events where guests can line up and meet Santa Claus. 

It's a lot like meeting Santa at the mall. Report to a specific location, wait in line, and then wait your turn.

Check for holiday hours in ports you are visiting

One of the biggest x-factors with a cruise over Christmas or New Years is what to expect in port. 

The ports will still be open and tourist areas too, but restaurants can be hit or miss.

Certainly shore excursions booked in advance will be safe, along with beaches and resorts.

Paradise Beach pool

The question mark is what to expect when you go downtown and look to do shopping or enjoy a meal. Often these establishments are closed for the day, if you're visiting on a holiday.

Booking a shore excursion might be a safer bet to ensure you aren't left with few options.

New Years Eve is a giant party, with paid areas

New Years eve

One of my favorite times of the year to go on a cruise is for New Years Eve because it's the best kind of party.

The ship will transform into a giant floating party. Different parts of the ship are designated for different kinds of ways to celebrate.

There is a Times Square style party on the Royal Promenade, a DJ dance party in a lounge, pool party, and more.

Pub tables

On the Promenade, expect certain areas to be roped off for guests willing to pay for a table. Usually the Pub, Playmakers, and Vintages turn into VIP velvet rope areas that you must book onboard for access. 

Buying a table means you have a reserved seat, drink service, and usually a bottle of champagne too.

The rest of the Royal Promenade is open to a first-come, first-standing area for a midnight countdown and balloon drop.

NYE party

There's music, dancing, and a lot of energy as everyone awaits the clock to strike twelve.  Then, the entire Royal Promenade is drowned in balloons.

And yes, the kids club is open too during all of this so you can drop off your children while you enjoy a party out.

The holiday decorations come down right after New Years

Royal Promenade

Once New Years hits, the decorations come down pretty quickly.

Any sailings that begin after January 1st shouldn't expect holiday decorations to remain on display.

Plan around winter weather before or after your cruise

JFK Airport in winter from air

While your embarkation port in Florida, Texas, or Southern California is probably safe from a winter storm, the situation at home might be very different.

Snow and ice can cause major delays and cancellations of flights, so you need to have backup plans.

I always recommend planning to arrive at least one day before your cruise begins to protect against a travel delay.

JetBlue airplanes at gates during snowstorm

Coming home can be more of a toss up since accurate weather forecasts likely do not develop until well into your cruise. Your best bet is to plan to fly home the day your cruise ends, but know what your options are for a flight later that evening or the next day.

Having travel insurance is essential any time of the year, but especially in the winter. Travel insurance pays you back for cancelled travel plans, missing luggage, or other weather-related problems.

Royal Caribbean News Round-up: December 7, 2025

In:
07 Dec 2025

Good news, we are all one week closer to our next Royal Caribbean cruise!  In case you missed any of the Royal Caribbean fun from this week, here is our weekly round up!

Watch out, repricing a Royal Caribbean cruise might be more difficult than last time you tried it.

Royal Caribbean logo on side of ship

Someone claiming to to "work in the pre-cruise department" of Royal Caribbean, shared why the repricing rules have changed.

New terms and conditions may alter if you're able to take advantage a price drop.

Royal Caribbean News

New RCB Video: 6 Things People Worry Too Much About On A Cruise

YouTube thumbnail

Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video — 6 Things People Worry Too Much About On A Cruise — and don’t forget to subscribe here.

Trademark reveals plans for a new restaurant

Dinner plate

A new trademark application made with the United States Patent and Trademark Office points to a possible new restaurant coming to Royal Caribbean ships.

While trademark applications are vague and don't always lead to a tangible product, it's a sign of what the cruise line may be strongly considering.

"Saved my Honeymoon": Royal Caribbean CEO saves couple from losing their cruise

Bow of Voyager of the Seas

Reaching out to Royal Caribbean's CEO actually got one couple the one-time exemption they desperately needed.

When a couple realized they were expecting a baby and it would now interfere with their cruise, they thought they would lose their vacation money.

Thanks to a tip from the internet, they were able to change dates even though the official rules prohibit it.

First cruise ships will return to Jamaica after Hurricane Melissa

Falmouth port

Cruise ships will be able to return to Jamaica again.

Hurricane Melissa devastated the island, and ships had to go elsewhere while clean-up efforts commenced.

However, Falmouth is officially open to cruise traffic once again. 

16 years ago, the biggest cruise ship ever debuted (and it changed cruises forever)

Oasis of the Seas launch photo

The arrival of Oasis of the Seas literally changed the cruise industry and continues to impact it to this day.

Exactly 16 years ago, the maiden voyage of the first Oasis Class cruise ship took place.

This ship fundamentally altered the economics and perception of what a cruise vacation is all about, and ships built today are still judged against Oasis.

Dense winter fog delays three Royal Caribbean cruise ships

In:
06 Dec 2025

A case of bad fog wreaked havoc with cruise ship operations on the west coast of Florida.

Fog near ship

Heavy winter fog enveloped Tampa Bay on Saturday morning, forcing the closure of Port of Tampa Bay. This delayed docking of three of Royal Caribbean’s ships: 

  • Rhapsody of the Seas
  • Enchantment of the Seas
  • Grandeur of the Seas

The problem was the fog was too dense for safe navigation and thus that delayed each ship's arrival by at least eight hours.

The delay impacted both the sailings wrapping up and the next set of sailings scheduled to begin on Saturday.

Delayed ships

Enchantment of the Seas

All three of the delayed ships are among the oldest in Royal Caribbean's fleet.

Rhapsody of the Seas, Enchantment of the Seas, and Grandeur of the Seas are all Vision Class ships. Each is between roughly 73,800 and 82,900 gross tons, and they entered service in the mid to late 1990s.

  • Rhapsody of the Seas: Returning from a 7-night Western Caribbean cruise, the ship was scheduled to begin a new 7-night voyage with calls to Cozumel, Costa Maya, and Belize.
  • Enchantment of the Seas: Returning from a 5-night cruise with two Mexican ports, slated for another 5-night sailing visiting Costa Maya and Cozumel.
  • Grandeur of the Seas: Returning from a 7-night cruise and schedule for another week-long journey calling Cozumel, Belize, Roatán, and Costa Maya. 
Fog delay

For all three ships, instead of arriving in the early morning as planned, docking and disembarkation had to be delayed until late afternoon or early evening. 

For example, guests on Rhapsody of the Seas who originally had appointments to arrive at the terminal around 11:00 a.m. were notified they should now arrive around 7:00 p.m., with the latest arrival pushed to 9:30 p.m.

The impact was quite large considering people on the ship waiting to disembark and people waiting for the new sailing were impacted.

Delayed boarding email

According to a statement shared by Port of Tampa Bay, "All Cruise Ships are delayed from entering port today due to fog in the bay."

Guests on Rhapsody of the Seas received an email from the cruise line informing them of the delay:

"Due to dense fog earlier today, our ship was delayed returning to Port Tampa Bay. As a result, the terminal will not be open for embarkation, and we will need to push back our boarding."

Port of Tampa Bay sign

Similar notifications were sent to guests on the other two ships.

Later, Rhapsody of the Seas was given permission to enter the bay first. 

Fog is a long running seasonal problem in Tampa

overcast foggy morning

If you've sailed from Tampa in the past, you may have heard of fog delays there.

Port of Tampa Bay is located at the northern end of the bay, about 30 miles from the Sunshine Skyway Bridge and close to 40 miles from the bay’s mouth. 

Even in good weather, it takes 2.5–3 hours for a cruise ship to transit from open waters to the terminal.

Tampa Bay port map

When fog is dense, the port typically shuts down entirely until it's safe to resume operations. That means all marine traffic, including cruise ships and cargo vessels, are halted until visibility improves enough to ensure safe passage. 

On Saturday, that meant all three Royal Caribbean ships were stuck outside the bay until the afternoon.

Ships stuck waiting to enter the bay then run into a domino delay effect. When multiple ships are waiting to dock, it takes time not only to get each vessel in, but also to secure pilots, coordinate tugs, and ensure safe passage for all. 

The winter cruise season brings more ships than normal to Tampa, and turnaround day with three ships in port pile onto the delays. 

7 things I wish I knew before my first cruise on Star of the Seas

In:
06 Dec 2025

I'm a frequent cruiser on Royal Caribbean, and I've sailed on Star of the Seas five times. It's not only its newest ship but also it's most impressive.

Matt on Star of the Seas

New ships are incredible because they offer the latest and greatest features.  Whether or not you take advantage of everything is secondary to the fact it's great to have access to it all, if you so choose.

Since Star debuted in August 2025, I've figured out all the nuances of the ship.  But someone new to it should know a few things before boarding.

Here are the seven things I wish someone would have told me before I ever went on Star of the Seas to make it a better cruise.

The included restaurants are better than on other Royal Caribbean ships

Brisket sandwich

There are so many different places to eat around Star of the Seas, and I was surprised by how good the included restaurants are.

Every Royal Caribbean ship has included and specialty restaurants. Usually the included restaurants are satisfactory, so you are easily tempted by the extra cost ones.

However, the included options on Star are so good that you can easily rely just on them.

Feta

Dining at Aquadome Market, Basecamp, Park Cafe, and Pearl Cafe are all good enough to keep me going all day.  Add to that the Windjammer buffet and the Main Dining Room, and I really don't think you will long as much for specialty restaurants as you would on other ships.

Don't get me wrong, the specialty restaurants are all really good too.  It's just the included food is that much better on Star.

The Star of the Seas

To that point, I'd also add you should skip the Windjammer (and its crowds) on embarkation day.

You'll find really good alternatives at Aquadome Market or Basecamp with far fewer people to contend with.

Price is Right is pay to win

Price is Right

Royal Caribbean added the Price is Right game show to Star of the Seas as a new entertainment event onboard.

The game show offers guests the chance to win cash and prizes, similar to the television show.  However, there are some notable differences.

First and foremost, you have to pay if you want to play.  Before the show begins, you have the option of buying into the game.  Essentially, you buy entries towards the grand prize and that gets you into the game as a potential contestant.

  • 1 entry: $15
  • 2 entries: $25
  • 6 entries: $60

If you don't buy in, you can't be called up to participate and you can't participate in any of the games.

Price is Right contestant

Each item up for bid and game played relies on passengers using their phone to access a website and submit their bid or vote. Only those that paid to enter the game can truly participate.

It reminded me how bingo works on the ship in that respect.

When I played, there were easily over a 100 people that paid to participate.  This made it quite competitive with any of the audience voting.  

Price is Right

When an item was up for bid, you basically had to get the amount exactly right and fast. In the case of a tie, whoever put their price in fastest wins.  Most of the winning bids were submitted in under two seconds.

I had a lot of fun, but the cruise ship version is definitely not exactly what you remember on television.

Finding the dog is likely not going to happen

Petting Sailor

The top thing everyone I met on Star of the Seas wanted to see was the family dog that lives onboard, Sailor.

Royal Caribbean has captured the imagination of its cruisers by adding a dog to this ship.  However, the dog is not so easy to track down.

Real talk: you're probably not going to even see the dog, let alone meet her.

Sailor

It seems they limit Sailor to interactions in uncrowded areas and at random times. This means, you're not going to see Sailor on the Royal Promenade or the pool deck.

In all my sailings on Star of the Seas, I've seen Sailor only once or twice.  On my recent sailing, she made a very brief appearance at the Top Tier event for Crown and Anchor Society members.

Based on photos I've seen from other passengers, it seems the only tried and true way to find Sailor is to stalk her relief pad on the jogging track. Sooner or later, she has to go there.  This doesn't sit well with me as a strategy, but so many photos I've seen of guests with Sailor are on the jogging track and that's not a coincidence.

Don't skip restaurants in Surfside because you don't have kids

Surfside

The Surfside neighborhood is an area of the ship specifically designed for young families, but you shouldn't avoid it just because you don't have kids.

Sure, the arcade, Splashaway Bay, and the mini slide are probably not going to be of interest to you.  But you should still visit for the food.

Surfside Eatery

There are three restaurants in Surfside that are vastly underrated and overlooked by too many cruisers:

  • Surfside Eatery: family-friendly buffet
  • Surfside Bites: grab-and-go comfort food
  • Pier 7: specialty restaurant 

Surfside Eatery might be advertised as a "kids buffet" but there are a lot of food that adults will enjoy too.  Heck, on embarkation day they had the same filet mignon and lobster tails that the Windjammer had.

Pier 7

Plus, this buffet is far less crowded than the Windjammer.

I think Pier 7 is the most underrated restaurant on the ship.  It's almost hidden in the back of Surfside, and it serves up "California-inspired dishes," and I really like that there are different foods you won't usually find elsewhere on the ship.

If you pre-purchase Pier 7 on the Royal Caribbean app, you can get in for just $8.99 per person and it's well worth it at that price.

The shower is amazing, but the basket storage is disappointing

Two things stand out about most of the cabins on Star of the Seas.

First, I love the shower on Icon Class ships.  Royal Caribbean designed a larger than expected shower that has a seat in it too.

Other cruise ships typically have a "tube" design to their shower that feels constricted and tight.  

Seat in shower

But the shower on Star of the Seas is one you'd actually want to spend more time in.

However, one design flaw in these staterooms are the choice of baskets for storage.

Baskets in Star of the Seas cruise ship

While there are drawers and a closet, you'll find a set of wire baskets too.  The issue is it puts its contents on display for anyone to see.  But worst of all, they make an awful sound when you pull or put back the basket as it slides against the wood.

The ship's layout makes it feel so much less crowded

Royal Promenade on Star of the Seas

If you've been on other cruise ships, then you know how crowded they can feel at times. But that's not really the case with Star of the Seas.

Royal Caribbean engineered the crowd flow so well that even with 2,500 kids onboard our Thanksgiving cruise, it was rare to truly find a crowd.

Having the Royal Promenade be two decks and fully loop really helped open up that space and keep people moving. The pool deck is also well designed, with three decks and smaller, separate pools that spread people out.

Destination elevator

Plus, the destination elevators are a godsend.  You'll rarely wait for elevators and encounter even fewer crowded ones. This alone is one of the best quality of life changes I've seen on a cruise ship.

Don't expect the ship to feel like your own private yacht, but you can look forward to less lines than you might have had on other ships.

Some people really are bothered that there's no Solarium

Hideaway

I've heard from a number of readers that they missed having an enclosed adults-only pool area on Star.

Instead, the adults-only pool area are both outdoors at Swim & Tonic and The Hideaway.

Both pools are fun for different reasons, but each has a different vibe from the Solarium that you'd find on other Royal Caribbean ships.

Swim and Tonic on Star of the Seas

Personally, it doesn't bother me because I'm not someone that ever spent much time in the Solarium.  But it seems to be a piece of feedback worth repeating since it's often mentioned after trying this ship.

Ever since Royal Caribbean made the Swim & Tonic adults-only, I didn't have as much of an issue with the adult spaces. I find Hideaway too loud and lacking shade, but I recognize I'm not the target demographic for that space.

I'll gladly go back on Star of the Seas anytime

Star of the Seas in Roatan

Each time I've sailed on Star of the Seas I've come home thinking how much I loved this ship.

Like Icon of the Seas, this class of ship is truly outstanding and I think it's worthy of being called the very best in the world.

Yes, you'll pay a premium to sail on it, but the changes, innovations, and additions to Star make it easily my favorite.

What is the best time to eat dinner on a cruise ship for better schedule of shows, pool time, and kids

In:
05 Dec 2025

What time should you pick to eat dinner on a Royal Caribbean cruise ship so you don't miss out on the best things to do onboard?

Main Dining Room on Royal Caribbean cruise ship

One of the first decisions you'll need to make when you book a cruise is what time you want to have dinner.

If you opt for Traditional Dinner (instead of My Time Dining), there are three seating times and each has its advantages and disadvantages.

I've found there isn't a single dinner time that is universally best, as it really depends on what your priorities are during the sailing.

Dining times

Here are the recommendations for which dining time to pick, depending on what you prioritize the most.

Pick early dinner if you have kids or want to eat before everything happens

Kids table Main Dining room

From the early days of cruising, early dinner has always been popular among families with younger children.

When my kids were younger, it was always advantageous to go to early dinner so you they could eat and then be dropped off at Adventure Ocean. Kids club opens at 7pm, so having dinner before heading there was the perfect timing.

Another advantageous of early dinner is you'll finish right in time for just about everything happening later that evening. 

odyssey of the seas main dining room

If my dinner is at 5 or 5:30, I'm probably out of the Main Dining Room by 6:30pm or so, meaning I can see shows, bar performances, or any of the late night stuff.

The problem with early dinner is it eats into your afternoon.  

If you're the type of person that wants to shower and change before dinner, this means you'll likely need to be back in your stateroom to prepare by mid afternoon or so.  I found it cuts into the pool deck time or even some shore excursion plans.

Some people also complain early dinner is, well, too early.

Pick middle dinner if you want your late afternoons back

Wonder-Pool-Deck-Crowds-2

Royal Caribbean added the "goldilocks dinner" option last year as a way to give passengers more choice in when they eat.

For anyone that thought early dinner was too early and late dinner was too late, middle dinner is right inbetween. 

There are two advantages to middle dinner that I can see.

Downtown Juneau

First, you can enjoy more of your afternoon plans compared to early dinner, especially when you have a full day of touring in port.

When I'm on an Alaska cruise or European cruise, many days we'd get back to the ship and not have enough time to get ready for an early dinner. And of course, we'd feel famished if we waited for late dinner.

Second, middle dinner means you get the benefits of Traditional Dinner without having to go to My Time Dining.  

Main Dining Room

Many cruisers would pick MTD because they wanted a middle ground of dining times. But there are some inherent benefits to Traditional Dinner.  Now there's no compromise.

The problem with middle dinner is the evening shows don't usually line up for middle dinner and cause a conflict.

Royal Caribbean traditionally has scheduled its evening shows around early and late dinner times, so middle dinner means you're going to have to get creative on seeing the featured shows onboard.

It doesn't mean you can't see shows, but it might be more difficult to plan around dinner and entertainment.

Pick late dinner if you'd rather see shows and then eat

When I first started cruising, I'd always pick late dinner for two reasons: early dinner was too early and it meant we could enjoy entertainment before dinner.

Typically the evening show schedules are arranged such that there are two show times per night, with an early and late show that compliment the early and late dinner.

With late dinner, we could enjoy our afternoon and then transition into evening fun before heading to dinner. That would mean a show, dinner, and then late night fun afterwards.

There's no question late dinner is better for not compromising on your afternoon, and it works well for getting to start your night with fun things.

As I got older, I started to dislike coming out of dinner at around 10pm and feeling like all that was left was late night activities. I preferred having more of the evening in front of me to look forward to after dinner.

I always pick early dinner because it opens up my evening

Matt dining solo in the Main Dining Room

From a simplicity standpoint, I pick early dinner for my cruises.

Yes, eating at 5pm isn't my personal favorite time to eat dinner, but I think the advantage of having shows fit into my schedule is worth it.  

Plus, I like getting out of dinner and feeling like I have a lot of time still to enjoy what's happening around the ship.

As I mentioned, I started off doing late dinner when I was younger to avoid eating too early and getting more time in port or at the pool.  But I've shied away from it because I didn't want to get out of dinner at 10pm and feel like my night was over.

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