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Crown and Anchor Society loyalty program info, tips & secrets

In:
01 Jul 2022
By: 
Jenna DeLaurentis

Royal Caribbean has a program of rewards for anyone that cruises multiple times with them that acts as their customer loyalty program.

The Crown & Anchor Society loyalty program is available to anyone, whether this is your first Royal Caribbean cruise or your 50th cruise.

Earning points for your cruise vacation enables you to move up in the loyalty program, giving you exclusive access to pre-cruise discounts as well as onboard benefits and events.

At first glance the Crown & Anchor Society may seem a bit overwhelming, so we wanted to give you a comprehensive overview of the program’s benefits and offers.

How do I earn Crown & Anchor Society points?

Earning Crown & Anchor Society points is fairly simple. Each night on a cruise earns you one point. Therefore, if your cruise is seven nights, you will earn seven Crown and Anchor points.

There are a few ways to earn points more quickly. If you are staying in a suite, you will earn double points per night, making a 7-night cruise worth 14 points. Likewise, you will also earn double points by cruising solo in a regular (non-studio) cabin. If you happen to be cruising solo and are staying in a suite, you will earn a whopping 21 Crown and Anchor points on a 7-night cruise.

Points are not rewarded until after you have completed a sailing. This means that if you technically reach the next tier of the Crown & Anchor Society on day two of a cruise, your upgraded status will not be recognized until your next cruise.

Joining the Crown & Anchor Society is free and we recommend creating an account prior to your first cruise. If you did not have a Crown & Anchor Society account before your cruise, you can create one and link past sailings from the previous 12 months.

Crown & Anchor Society Tier Overview

There are six tiers to the Crown & Anchor Society:

  • Gold - 3 points
  • Platinum - 30 points
  • Emerald - 55 points
  • Diamond - 80 points
  • Diamond Plus - 175 points
  • Pinnacle Club - 700 points

There is also the Pre-Gold level, which is where every guest will start on their first Royal Caribbean cruise. As most sailings are 3 nights or longer, the majority of guests will reach Gold status after their first cruise.

Gold

Ranging from 3-29 points, the Gold level is the first official tier of the Crown & Anchor Society. As a Gold member, you do not receive an extensive list of benefits, but you will receive the following:

  • Crown & Anchor Society Onboard Offers
  • SeaPass card recognition
  • Crown & Anchor Exclusive Rates
  • Priority notice on special offers, new ships and itineraries
  • Additional cruise points for purchasing suite accommodations and/or single pricing type
  • Exclusive email offers
  • Crown & Anchor Society Desk for membership inquiries
  • Crown & Anchor Society Exclusive member newsletter

Platinum

From 30-54 points you will be a Platinum member of the Crown & Anchor Society. If you have accumulated this many points, you are likely a seasoned cruiser compared to your Pre-Gold days. Platinum members receive all benefits listed above with the addition of:

  • Robes for use onboard
  • Signature Lapel Pin
  • Discounts on Balcony and Suite staterooms
  • Matching Celebrity Cruises Captain’s Club

Emerald

An Emerald member does not see a substantial increase in onboard and cruise planning benefits compared to at the Platinum level. Emerald members, from 55 to 79 points, receive all benefits listed above with the addition of:

  • Welcome Waters & Snack + Beverage Selection
  • Bigger discount on Balcony & Suite staterooms compared to a Platinum member

Diamond

Becoming a Diamond member is a right of passage for Royal Caribbean cruise fans. Whereas Gold, Platinum, and Emerald all see a few benefits, the Diamond level, from 80 to 174 points, is where you begin to receive benefits that will better impact your cruise vacation.

As a Diamond member, one of the biggest benefits you receive is access to the Diamond Lounge. Reaching 80 points means that you now have access to a completely new area onboard and all of the benefits that come with it, like complimentary food, coffee, and access to the Diamond concierge.

Diamond members receive all benefits listed above with the addition of:

  • Milestone recognition
  • Priority waitlist for Shore Excursions/Vitality Spa services
  • Diamond Club (on select ships)
  • Exclusive Nightly Diamond Event
  • Entertainment Tour
  • Priority waitlist seating request in the Main Dining Room
  • Bigger discount on Balcony & Suite staterooms compared to an Emerald member

Diamond Plus

The jump from Diamond to Diamond Plus in the Crown & Anchor Society is a big milestone. Whereas you can reach the Diamond level after “just” 80 points, reaching Diamond Plus requires more than double that at 175 points. And once you reach Diamond Plus you will likely stay in this tier for a long time, as Diamond Plus ranges from 175-699 Crown & Anchor points.

Diamond Plus members receive all benefits listed above with the addition of:

  • Personalized Gift/Amenity (per household)
  • Exclusive Top Tier Event
  • Early access at theater, ice show, and AquaTheater events
  • Cheers with an Officer for members with 340+ cruise points
  • Upgraded bathroom amenities for members with 340+ cruise points
  • Bonus Gift for members with 340+ cruise points (per household)
  • Bonus Gift for members with 525+ cruise points (per household)
  • Exclusive access to Diamond Plus & Pinnacle Club call center staff members
  • Single supplement cruise fare reduced to 150% from 200% for members that have 340 or more cruise points
  • Bigger discount on Balcony & Suite staterooms compared to a Diamond member

Pinnacle Club

The most coveted tier of the Royal Caribbean Crown & Anchor Society is the Pinnacle Club. Making up only a very small percentage of C&A members, a whopping 700 points must be earned to reach the Pinnacle Club level.

Reaching Pinnacle is a huge milestone for Royal Caribbean fans. As Royal Caribbean Blog writer Marcy Miyar explained, though, you don’t necessarily have to spend 700 nights on a cruise ship to reach Pinnacle. Booking suites or cruising solo allows you to earn more than one point per night, thus making your pathway to pinnacle a little bit quicker.

Pinnacle Club members receive all benefits listed above with the addition of:

  • Flexible arrival
  • Personalized lapel pin for Pinnacle Club
  • Pinnacle Club SeaPass Card with exclusive privileges
  • Daily breakfast at a specialty restaurant
  • Exclusive nightly pinnacle club event
  • Milestone cruise certificate valued at the prevailing rate of a 7-night balcony stateroom for 700 and 1050 cruise points
  • Milestone cruise certificate valued at the prevailing rate of a Junior Suite stateroom for 1,400 and every 350 cruise points thereafter
  • Bigger discount on Balcony & Suite staterooms compared to a Diamond Plus member

Member Benefits for Youth & Companions

Family members in the same household of a Crown & Anchor Society member can be added into a relationship with the member and receive equal tier status. Points listed in the family member’s account will be according to the amount of cruises that individual has taken. However, they will still receive all benefits of the tier level they earned as someone in the household of a Crown & Anchor Society member.

For example, if you are a Diamond Plus member, your kids will automatically be Diamond Plus members as well after their first cruise, even if their own Crown & Anchor Society account only has a few points. The only exception to this rule is with the Pinnacle Club. Dependents are not able to receive Pinnacle Club status from their parents or guardians and must achieve that milestone themselves. Spouses and domestic partners are able to reach Pinnacle status through their partner.

Other benefits for youth members of the Crown & Anchor Society include onboard offers and a commemorative gift for Diamond level and above.

Recent Policy Changes

Since the restart of cruises in 2021, Royal Caribbean has added enhancements and temporary adjustments to the Crown & Anchor Society benefits. These benefits include:

  • Daily drink vouchers for Diamond, Diamond Plus, and Pinnacle Members for drinks with up to a $13 value that can be used at any bar, Diamond Lounge during Happy Hour, or private destination at any time
  • Flexible arrival for Pinnacle Club and Suite guests, allowing early check-in at the terminal
  • Pinnacle members are still able to dine in Coastal Kitchen, but reservations are required
  • Pinnacle members on Oasis and Quantum class ships receive a $25 dining voucher for a specialty restaurant of their choice
  • “Master Class-type experience” for an insider view into the ship’s entertainment
  • Early access at onboard entertainment for Diamond Plus and Pinnacle members
  • Pinnacle members cannot currently access the Suite and Concierge lounges, but can enjoy private nightly gatherings at other locations onboard
  • “Meal with an Officer” for Diamond Plus and Pinnacle members has been evolved to a physical-distanced “Cheers with an Officer”

What is the Diamond Lounge?

Diamond, Diamond Plus, and Pinnacle guests can access the Diamond Lounge while onboard. The Diamond Lounge is open 24 hours a day and is an exclusive area only for Diamond members. Comfy seating and complimentary snacks and coffee are available throughout the day.

In addition, the Diamond Lounge has a concierge available that can help with booking things like dining, entertainment, shore excursions, and spa appointments while onboard. They are also available for general questions about the ship and any problems you may encounter.

The Diamond Lounge also has a happy hour each evening. Prior to the cruise industry shutdown, alcoholic and nonalcoholic beverages in the Diamond Lounge were complimentary during happy hour. This benefit has temporarily changed, though. Now Diamond, Diamond Plus, and Pinnacle Club members are given a select number of drink vouchers per day to be used at happy hour or at bars around the ship. Diamond members receive 4 vouchers, Diamond Plus receive 5, and Pinnacle Club members receive 6 vouchers per day.

Most Royal Caribbean ships have a Diamond Lounge. If a ship does not have a Diamond Lounge, a Diamond-exclusive event will be held each night at a designated venue onboard.

Crown & Anchor Society Onboard Offers

When you board a cruise ship as a member of the Crown & Anchor Society, there will be a paper waiting for you in your stateroom listing your exclusive onboard offers. These offers increase by your Crown & Anchor Society tier and help you save money on your cruise vacation. Here are the current offers by membership level:

Gold

Wine & Dine

  • 50% off coupon for any glass of wine, beer, or soda (two coupons per sailing)
  • 25% off any Coffee Beverage (Starbucks not included)
  • Two 50% off coupons for Johnny Rockets Milkshakes
  • 10% off any wine, beer, or soda by the glass

Entertainment

  • Buy a Bingo Package, get one free Jackpot Card
  • 10% off any Internet Package
  • $2 Free Play

Shopping & Services

  • Buy one, get one 50% off - Photo
  • 10% off RCCL Logo Products (must spend $25)
  • 10% off any Spa Service (excluding Medi-Spa)

Platinum

Wine & Dine

  • 50% off coupon for any glass of wine, beer, or soda (two coupons per sailing)
  • 25% off any Coffee Beverage (Starbucks not included) (two coupons per sailing)
  • Two 50% off coupons for Johnny Rockets Milkshakes
  • 10% off any wine, beer, or soda by the glass
  • Receive one free non-alcoholic Specialty Coffee with the purchase of one Specialty Restaurant dinner

Entertainment

  • Buy a Bingo Package, get three free Jackpot Cards
  • 15% off any Internet Package
  • $4 Free Play

Shopping & Services

  • Buy one, get one 50% off - Photo
  • 10% off RCCL Logo Products (must spend $25)
  • 15% off any Spa Service (excluding Medi-Spa)
  • $5 off a $25 Dry Clean or Press
  • $5 off a $34.99 Wash & Fold Laundry Bag (5+ night sailings)

Emerald

Wine & Dine

  • 50% off coupon for any glass of wine, beer, or soda (two coupons flouper sailing)
  • 25% off any Coffee Beverage (Starbucks not included) (two coupons per sailing)
  • Two 50% off coupons for Johnny Rockets Milkshakes
  • 10% off any wine, beer, or soda by the glass
  • Receive one free non-alcoholic Specialty Coffee with the purchase of one Specialty Restaurant dinner

Entertainment

  • Buy a Bingo Package, get six free Jackpot Cards
  • 15% off any Internet Package
  • $6 Free Play

Shopping & Services

  • Buy one, get one 50% off - Photo
  • 10% off RCCL Logo Products (must spend $25)
  • 15% off any Spa Service (excluding Medi-Spa)
  • $5 off a $25 Dry Clean or Press
  • $5 off a $34.99 Wash & Fold Laundry Bag (5+ night sailings)

Diamond

Wine & Dine

  • Four free drinks daily up to $13 value (except Starbucks & Bionic Bar)
  • 50% off coupon for any glass of wine, beer, or soda (two coupons per sailing)
  • Two 50% off coupons for Johnny Rockets Milkshakes
  • 20% off any wine, beer, or soda by the glass
  • Receive one free non-alcoholic Specialty Coffee with the purchase of one Specialty Restaurant dinner

Entertainment

  • One free day of Surf Internet for 1 device or $25.99 off any Internet Package
  • Buy a Bingo Package, get six free Jackpot Cards
  • $6 Free Play

Shopping & Services

  • One free photo
  • 15% off RCCL Logo Products (must spend $25)
  • 20% off any Spa Service (excluding Medi-Spa)
  • 10% off a Photo Package or Photobook
  • $5 off a $25 Dry Clean or Press
  • $10 off a $34.99 Wash & Fold Laundry Bag (5+ night sailings)
  • Receive a discounted Stateroom Phone rate of $2 per minute

Diamond Plus

Wine & Dine

  • Five free drinks daily up to $13 value (except Starbucks & Bionic Bar)
  • 50% off coupon for any glass of wine, beer, or soda (two coupons per sailing)
  • 25% off any wine, beer, or soda by the glass
  • Two 50% off coupons for Johnny Rockets Milkshakes
  • 30% off Deluxe Beverage Package
  • Buy one Specialty Restaurant cover charge, get one free. For dinner on Day 1 or 2 only (except Chef’s Table & Hibachi/Teppanyaki)
  • Receive one free non-alcoholic Specialty Coffee with the purchase of one Specialty Restaurant dinner

Entertainment

  • Two free days of Surf Internet for 1 device or $51.98 off any Internet Package
  • Buy a Bingo Package, get six free Jackpot Cards
  • $6 Free Play

Shopping & Services

  • A free $34.99 Wash & Fold Laundry Bag (5+ night sailings)
  • One free photo
  • 15% off RCCL Logo Products (must spend $25)
  • Complimentary add-on Spa Service (excluding Medi-spa)
  • 20% off any Spa Service (excluding Medi-Spa)
  • 10% off a Photo Package or Photobook
  • $5 off a $25 Dry Clean or Press
  • $10 off a $34.99 Wash & Fold Laundry Bag (5+ night sailings)
  • Receive a discounted Stateroom Phone rate of $2 per minute

Pinnacle

Wine & Dine

  • Six free drinks daily up to $13 value (except Starbucks & Bionic Bar)
  • 50% off coupon for any glass of wine, beer, or soda (two coupons per sailing)
  • 25% off any wine, beer, or soda by the glass 
  • Two 50% off coupons for Johnny Rockets Milkshakes
  • 40% off Deluxe Beverage Package
  • Buy one Specialty Restaurant cover charge, get one free. For dinner on Day 1 or 2 only (except Chef’s Table & Hibachi/Teppanyaki)

Entertainment

  • One free Internet Package 1 device, Surf & Stream, full voyage
  • Buy a Bingo Package, get six free Jackpot Cards
  • $6 Free Play

Shopping & Services

  • A free $34.99 Wash & Fold Laundry Bag (5+ night sailings)
  • One free photo
  • 15% off RCCL Logo Products (must spend $25)
  • Complimentary add-on Spa Service (excluding Medi-spa)
  • 20% off any Spa Service (excluding Medi-Spa)
  • 10% off a Photo Package or Photobook
  • $5 off a $25 Dry Clean or Press
  • $5 off a $17.49 Express Press (Redeemable on Day 1 only)
  • $10 off a $34.99 Wash & Fold Laundry Bag (5+ night sailings)
  • Receive a discounted Stateroom Phone rate of $2 per minute

Crown and Anchor Society questions

Do Royal Caribbean points expire?

Water slides on Adventure of the Seas

No, points you earn in Crown and Anchor never expire and the status you earn is good indefinitely.

In fact, if you cruised with Royal Caribbean in the past and never created an account, you can still get credit for those sailings and the points you earned. You just need to call the Crown and Anchor Society phone number with your sail date and ship name to have it added to your account.

How many points do I need for a free cruise on Royal Caribbean?

Exterior view of Adventure of the Seas

The only loyalty tier that provides a free cruise would be when you reach Pinnacle Club status.

When you reach the top of Royal Caribbean's customer loyalty program, a free sailing is one of the many perks.

What is the Crown and Anchor Society phone number?

Royal Caribbean logo

If you're in the United States, you can call Crown & Anchor Society at (800) 526-9723.

If you are outside the U.S. and Canada, call (541) 285-9723.

Hours of operation are Monday through Friday, 9 AM-10 PM EST and Saturday through Sunday 9 AM-8 PM EST.

Can I use my Royal Caribbean points on Celebrity Cruises?

You can do a one-time status match with Celebrity and get an equivalent status with them.

You will still earn points with Celebrity separately from Royal Caribbean, but they will honor your equivalent status in the Captain's Club until you cruise enough with Celebrity to move up.

Read more about the Crown & Anchor Society