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Crown and Anchor

Spotted: Royal Caribbean changes complimentary drinks offering on Quantum of the Seas

In:
08Jan2021

Royal Caribbean has been making changes to its only cruise ship sailing right now, including one that now affects one of the most popular customer loyalty perks.

A guest sailing on Quantum of the Seas received a letter in their stateroom informing the Diamond Plus guest that the complimentary drinks offered each night will be conducted in a different manner.

Y.C. Tan shared a photo of the letter from the Loyalty Ambassador on Quantum of the Seas that listed a change to how guests can get complimentary drinks as part of the Crown and Anchor Society.

Redeeming these are easy - simply provide your SeaPass Card at the time of purchase and the benefits will automatically be applied. You can now redeem your drink vouches all day at any bar.

Read more: Quantum of the Seas live blog posts

Instead of Diamond, Diamond Plus, or Pinnacle guests going to the Diamond Lounge to receive their drinks each evening, they can enjoy four or five drinks per day, per person anywhere and anytime throughout the day.

  • Diamond guests get 4 drinks per day
  • Diamond Plus get 5 drinks per day
  • It is not clear how many Pinnacle guests get

The complimentary drinks are not limited to the Diamond drink menu, but just like a drink package must not exceed a value of above $12. Specialty coffee is allowed as well. 

You also have the option of paying the difference if a drink is above the $12 individual drink limit.

It is unclear if this change will be replicated across Royal Caribbean's fleet of ships once they restart sailings, or this is a change just for Quantum of the Seas in Singapore.

Royal Caribbean's policies have always been different for Asia sailings compared to North American or European cruises, although with the current global health crisis, all policies are subject to change in order to encourage social distancing and best practices.

Read more5 ways to save money on drinks if you are not buying a Royal Caribbean drink package

Mixed thoughts from cruisers

Anytime there is any change to Royal Caribbean's customer loyalty program, there are plenty of strong opinions all around.

Most people seemed okay with the change within the context of social distancing, but are concerned this may be a temporary change that remains in place.

Read more9 Royal Caribbean Cocktails You Need To Know About

Aaron Lewis described this concern in his comment, "I think a lot of these changes are in fact because of Covid. My fear is that once companies learn new ways of doing business, things will never go back to the way they were."

Susan Westfall likes the change for the flexibility it provides, "What I like about this is that you can get drinks anywhere and any time of the day. We are Diamond Plus and usually stop by the lounge for a pre-dinner glass of wine, and have never used all three drinks available to us. However, there have been times when a tropical-type drink by the pool would have been nice. I would have no problem with this change."

Vance Lewis thinks it would be a bad decision to make this a permanent change because it would cut at the cruise line's profitable drink package sales, "For some reason I don’t think that they will keep some of these new changes around permanently because it would decrease the number of drink packages they would sell. If you’re getting four or five free drinks, why get the drink package at all?"

More information

Crown & Anchor Society Member Ambassador part of recent Royal Caribbean layoffs

In:
Category: 
25Apr2020

In an email to Crown and Anchor Society members, Royal Caribbean announced its Member Ambassador was among the many cruise line employees let go as part of layoffs.

Molly Paolini had served as the face of Royal Caribbean's customer loyalty program since being appointed to the role in July 2019.

Last week, Royal Caribbean reduced its workforce by 26% through a combination of permanent layoffs and 90-day furloughs with paid benefits.

Royal Caribbean Director, Onboard Branding, Communications & Loyalty, sent an email to Crown and Anchor Society members announcing Molly's departure.

For those who know Molly, you quickly perceived how passionate she was about representing the Crown & Anchor Society. Most of all, I know getting to know you was one of her favorite aspects of the job. The new ideas and dedication she contributed to this family were inspiring — and that type of commitment will continue, you have my word.

Ramos emphasized the she and her team are still available to answer questions and ensure perks and benefits are available to guests.

Guests can still reach Royal Caribbean by their Facebook page, signing in to a Crown & Anchor account, or reaching out to the dedicated Loyalty Call Center at ‌1-800-526-9723‌.

Royal Caribbean hosting virtual happy hour

In:
09Apr2020

It's BYOB, because Royal Caribbean is inviting you to a virtual happy hour this evening!

In an email to Crown and Anchor Society guests, Royal Caribbean announced it is holding a virtual happy hour on the Crown & Anchor Society Facebook page t‌h‌i‌s Th‌ur‌sd‌a‌y
Ap‌ri‌l 9th, a‌t 5‌:‌0‌0 E‌S‌T. 

Royal Caribbean says we can expect to engage in trivia games & chat with others.

Spotted: Virgin frozen drinks added to Diamond Happy Hour menu

In:
27Jan2020

Guests sailing on a Royal Caribbean ship in the last couple weeks have reported non-alcoholic frozen drinks have been added to the Diamond member happy hour drink menu.

RoyalCaribbeanBlog reader John Durland first reported the change and readers Eileen & John Triplett shared a photo of the new drink menu.

Diamond Drink menu from Mariner of the Seas, January 2020

Diamond drink menu from Independence of the Seas January 2019

The updated menu adds juices and virgin frozen beverages to the menu, along with new wines added to the Wine By The Glass menu and Heineken 0.0.

Each evening, Royal Caribbean offers complimentary alcoholic and non-alcoholic beverages in its Diamond lounges for Diamond, Diamond Plus and Pinnacle members. In addition, Diamond members and above receive three complimentary drink vouchers to use at bars and lounges around the ship during the same time.

4 rewards Royal Caribbean will give you after just one cruise

In:
Category: 
31Oct2019

After taking just one cruise, Royal Caribbean gives its guests a fair amount of benefits and rewards to enjoy. Cruise line or not, the Crown and Anchor Society customer loyalty program offers its guests incentives to return time and time again.

While some of the most lucrative benefits are reserved for the top tiers of the program, today we have a look at what everyone can expect after just one Royal Caribbean cruise!

Priority check-in

When you arrive to the cruise terminal to check-in for your cruise, there will be a special line just for you as a Gold member of Crown and Anchor Society.

In fact, each tier of Crown and Anchor Society has its own line to check-in with the pier agents.  This means less waiting in line with the vast majority of guests, who are new to Royal Caribbean.

Private departure lounge with continental breakfast

On the last day of the cruise, Royal Caribbean sets aside a special area for Crown and Anchor guests to wait for their luggage tags to be called.

This is a quieter area, reserved just for those that have cruised before, and it includes complimentary coffee, juice and a few choice items to enjoy while you wait.

Onboard offers loaded on SeaPass Card

Arguably the best reward by Royal Caribbean for cruising again with them are the onboard offers you will receive pre-loaded onto your SeaPass card.

When you arrive to your stateroom on the first day of the cruise, there will be a letter waiting that lists every benefit you are entitled to enjoy while onboard.  Each guest has their own set of rewards, and these include perks such as BOGO deals on alcoholic and non-alcoholic beverages, discount at the Vitality Spa, Voom internet discount and more.

Here is an example of the Gold-level list of discounts from a recent cruise.

Priority access to new itineraries and offers

When new itineraries are released, or a new cruise ship is announced and open for booking, all members of Crown and Anchor Society are entitled to a head start on these bookings, ahead of the general public.

Usually, this comes in the form of new itineraries open to Crown and Anchor Society members a day in advance, and then it gets opened up to the general public after that.

This means priority access to these new bookings and an edge on getting lower prices and stateroom options.

What is your favorite perk of Crown and Anchor Society? Which benefit do you use the most? Share with us in the comments!

Royal Caribbean introduces new Crown & Anchor Society Member Ambassador

In:
Category: 
15Jul2019

Royal Caribbean introduced Molly Paolini as its new Crown and Anchor Society Member Ambassador.

Royal Caribbean describes Molly's role as keeping Crown and Anchor members updated on everything Royal Caribbean, planning special events and more.

Molly introduced herself to Royal Caribbean enthusiasts, "Cruising is in my DNA and Royal Caribbean has long been my favorite brand (we already have something in common)! I’m so excited to embark on this role, updating you on everything Royal Caribbean, planning special events, and so much more. I hope I have the chance to meet you all, but in the meantime, I’d love for you to learn a little bit about me. So, here’s a start!"

Molly also encouraged members to send questions regarding the Crown & Anchor Society program to [email protected].

Spotted: Updated Diamond Happy Hour drink menu

In:
28Jan2019

Royal Caribbean has updated the Diamond member happy hour drink menu on Independence of the Seas, which features a new look and a few additions.

Royal Caribbean Blog reader Twangster shared a photo of the new menu while onboard Independence of the Seas.

Diamond drink menu from Independence of the Seas January 2019

Diamond drink menu from Jewel of the Seas January 2019. Photo by Steve Pellegrino

Diamond drink menu from Serenade of the Seas February 2018

Glenfiddich scotch has been added to the menu, along with Captain Morgan rum.

Each evening, Royal Caribbean offers complimentary alcoholic and non-alcoholic beverages in its Diamond lounges for Diamond, Diamond Plus and Pinnacle members. In addition, Diamond members and above receive three complimentary drink vouchers to use at bars and lounges around the ship during the same time.

Crown and Anchor Member Director announces departure from role

In:
Category: 
25Jan2019

Veteran Royal Caribbean cruisers will be sad to hear the announcement today that Royal Caribbean's Crown and Anchor Member Director, Millie Quiles, will be stepping down from the role.

In an email sent to Crown and Anchor Society members, Quiles announced her last day on the job will be January 30th.

"After nearly ten years working for Royal Caribbean, I’ve decided to start a new adventure. My last day in the office will be January 30th."

"Please know that we remain completely focused and committed to taking great care of our most loyal guests. In addition to our Crown & Anchor Society Desk, you can also reach Kelly Sanchez, who leads our Crown & Anchor program, at [email protected]."

No word yet on who, if anyone, will take her place.

Royal Caribbean Crown and Anchor Society wants your vote for which artwork to put in the Diamond Lounge on Symphony of the Seas

In:
27Sep2018

Royal Caribbean's Crown and Anchor Society is inviting cruisers to vote on their favorite photograph to display in the Diamond Lounge on Symphony of the Seas.

Cruisers can log onto Facebook to vote among the nine entries on the Crown and Anchor Society Facebook page.

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