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Coronavirus

Carnival Corp. kicks passenger off cruise ship for breaking COVID rule

In:
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23Oct2020

Some are wondering how Royal Caribbean closely will enforce new health protocols, and rival Carnival Corporation showed they mean business.

One passenger on Carnival brand cruise ship AIDA was not allowed to come back on their cruise ship after breaking one of the new rules.

AIDA Cruises’ AIDAblu prohibited a guest from returning from a shore excursion while in Catania, Italy because he left the organized tour group.

Like other cruise lines that have restarted sailings, AIDA requires guests to only book cruise line approved shore excursions, and guests are made very aware of this rule prior to the cruise, and before the shore excursion begins. This is meant as a way of limiting potential exposures in the destinations ships visit.

An AIDA Cruises spokesperson said, "Our highest responsibility and top priorities are compliance, environmental protection and the health, safety and well-being of our guests, crew, shoreside employees and the people and communities our ships visit."

The guest was not able to re-board the ship, and AIDA assisted him in arranging travel home. A Carnival spokesperson said this was the first case of a passenger being blocked from returning to one of its ships for breaking coronavirus protocols. 

AIDA is one of two Carnival Corporation cruise lines that restarted limited operations in Europe.

This is not the first time a cruise ship passenger has attempted to deviate from a tour. In August, a family on a MSC Cruises shore excursion tried to do the same thing and was not allowed back on the cruise ship.

Royal Caribbean shore excursions

Just like AIDA, Costa and MSC, Royal Caribbean will also have a rule requiring guests to only book tours through the cruise line, and guests will only be permitted to disembark at ports if they are taking cruise line sponsored excursions.

Specifically, it calls to only permit shore excursions according to the cruise operators’ prescribed protocols, with strict adherence required of all passengers and denial of re-boarding for any passengers that do not comply.

The rule is one of many recommendations by the Healthy Sail Panel, which encompasses 74 key steps.  The entire cruise industry has committed to adopting these protocols as a means of restarting cruises safely.

The panel does recommend Royal Caribbean "potentially reconsidering the cost of curated experiences" to make these more appealing.

In addition, indoor excursions should only be offered if  if physical distancing, use of masks, and other recommended protective measures can be implemented.

Royal Caribbean trademarks name for contact tracing wristband

In:
Category: 
20Oct2020

The current health crisis has lead Royal Caribbean to file a new trademark for something that sounds like a contact tracing bracelet concept.

Royal Caribbean has filed a trademark application with the United States Patent and Trademark Office for "Tracelet".

The trademark lists the description of the trademark simply as:

A tracelet seems to be made of rubber or silicone, which is exactly the same material as the cruise line's WOWBands, which debuted in 2014 as RFID wristbands.

The exact purpose of a tracelet was not explained in the trademark, and it is not clear if it will be used for contact tracing at all.  The name seems to indicate it could be used for that purpose.

The trademark was filed on October 19, 2020, and is intended for cruise ship services. The trademark lists it as jewelry, as well as"Receptacles" and  "Horological Instruments".

Trademark applications usually quite vague in regard to their intended use, so it remains to be seen precisely how it will be used, if at all.

Royal Caribbean registed a trademark for its own brand of face mask, but ended up deciding not to do anything with it.

Wearable devices for all guests

While the trademark is vague, Royal Caribbean's new rules clearly indicate that a wearable device will be provided to all guests.

"Contact tracing is an important part of our enhanced protocols to keep all our guests and crew safe. Each guest will be provided with a wearable device that allows rapid tracing in the event it is necessary."

Based on the description provided by Royal Caribbean, the device may work with the TraceTogether app

"The TraceTogether App installed on their smartphones or keep their TraceTogether token with them for the duration of their sailing"

Contact tracing part of new cruise protocols

Contact tracing is a major component to the cruise industry's plan to restart cruising, as outlined in the Healthy Sail Panel's 74 recommendations.

The blue ribbon panel of health experts recommended Royal Caribbean "identify all potential cases on board using robust contact tracing". Part of mitigating the spread of an infection onboard is to determine who else might have been exposed. Contact tracing is one of the critical methods of identifying who these individuals might be.

The Panel also made a recommendation to employ different methods of collecting contact tracing data, including "collecting potential exposure data from cruise line-provided wearable devices."

"Potential contact tracing methodologies include, but are not limited to: identifying guest location/exposure by pulling transaction data, collecting information about potential exposure from applications utilizing Bluetooth technology, collecting potential exposure data from cruise line-provided wearable devices, using video analytics and facial recognition to determine exposure risk, and conducting interviews with suspected cases."

It remains to be seen if tracelets will be those wearable devices, and how they will function, but the trademark indicates a potential direction for the cruise line in developing an overall strategy.

A look at Royal Caribbean's upgraded cruise ship facilities to combat COVID-19

In:
18Oct2020

When Royal Caribbean restarts cruises with Quantum of the Seas in Singapore, the cruise ship will feature a variety of enhancements meant to contain, treat, and isolate any possible COVID-19 threats.

Royal Caribbean has introduced a wide array of new health protocols known as the Royal Promise, which also include upgrades and enhancements to its cruise ships.

These improved facilities mean their cruise ships have never been safer for guests and crew to be treated while onboard.

Medical Centers

Part of Royal Caribbean's overall plan to mitigate the threat of COVID-19 is to enahnce its onboard medical facilties.

The onboard medical care offers guests and crew members daily temperature checks, fast and free SARS-CoV-2 testing capabilities onboard, and complimentary in-stateroom medical evaluations.

Royal Caribbean has also added more doctors and nurses in their shipboard Medical Centers and enhanced our state-of-the-art equipment to provide high quality care.

The medical center itself has been redesigned  into two separate zones, including a dedicated Controlled Care Unit for the management of infectious diseases. Each zone is equipped with its own entrance, critical care beds, restrooms, and lab collection.

Some of the upgrades include: 

Upgraded Medical Equipment

  • Hospital grade ventilators
  • Cardiac monitor
  • Central oxygen system
  • Nebulizers
  • Defibrillators and external pacemakers
  • EKGs

Therapeutic Treatments

  • Antibiotics including IV medications
  • Antiretroviral
  • Oxygen therapy

Comprehensive Laboratory

  • Large range of tests
  • Results provided onboard
  • Includes PCR rapid testing for COVID-19

For its initial cruises from Singapore on Quantum of the Seas, Royal Caribbean will cover any COVID-19 related medical treatment onboard, any required quarantine accommodation once off the ship and travel home, up to the value of $25,000 SGD.

Filtered and fresh air

Another major upgrade is the air filtration onboard that promises to deliver fresh air and filter the air onboard to avoid any possible pathogens circulating around the ship.

Every Royal Caribbean shipboard HVAC system continuously flows 100% fresh air from outdoors to your stateroom and public areas.

Upgraded MERV 13 filters capture aerosols 0.3 to 1 micron in size — fine enough to filter coronavirus, colds and flu.

How Royal Caribbean will circulate air on its cruise ships to protect against coronavirus

In:
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14Oct2020

Due to the nature of how COVID-19 is spread, many cruisers want to know what Royal Caribbean will do to protect passengers from the airborne spread of the virus.

Specifically, they want to know how the air will be circulated and filtered onboard so that it is safe on their cruise ship.

Fresh ocean air

Royal Caribbean says its HVAC system continuously supplies 100% fresh, filtered air from outdoors to all indoor spaces.

The air is drawn from one side of the ship for cooling and ventilation, then removed via exhaust on the opposite side of the ship.

This continual intake of fresh air replaces the air in any space, with a total air change up to 12 times an hour in staterooms, and about 15 changes an hour in large public spaces.

In local spaces, like public venues and your stateroom, fan coil units provide an extra layer of protection, continuously scrubbing the air of pathogens, using a high-grade MERV 13 filter that captures aerosols 1.0 – 3.0 microns in size with 90% efficacy— fine enough to filter colds, flu germs, and coronavirus.

How they tested this approach

If you are wondering how Royal Caribbean could know this solution would keep guests safe, they had an independent assessment conducted by the University of Nebraska Medical Center.

A bioaerosol assessment was done on Royal Caribbean's Oasis of the Seas.

This study involved releasing billions of 1µ aerosol-sized microspheres, each containing uniquely DNA barcoded inert virus surrogate, throughout the ship at certain pre-selected spaces (i.e., crew cabins, guest staterooms, and adjacent public spaces including the casino, Studio-B & Disco/Lounge) to determine the efficiency and effectiveness of the vessel’s indoor air management strategies, as well as to understand the spread of the aerosols through the HVAC system and in between the adjacent private and public spaces.

The University of Nebraska Medical Center study found that to clear the virus droplets from the air in about an hour, they needed to use an HVAC system that changed the air in the room at least 6 times or more and used a filter with a MERV rating of 13.

The MERV rating of a filter refers to how much it can filter particles in the air, with a higher number meaning a higher level of filtration.  The MERV ratings range between 1 and 20. A MERV rating of 13-16 is considered hospital level air quality.

This study confirmed that cross-contamination of air between adjacent public spaces is extremely low, and undetectable in most test cases, thanks to this powerful system.

Keeping air inside the ship safe

In addition to the study conducted, as well as the new policies announced by the cruise line, the Healthy Sail Panel came up with 7 important things Royal Caribbean can do to manage indoor air and keep it clean.

  1. Enhance filtration – The Panel recommends that HVAC filters be upgraded to the highest level possible for each ship given the constraints of ship age and ventilation type (e.g., MERV 8 to MERV 13)
  2. Optimize airflow patterns – For example, the Panel recommends that cruise operators optimize airflow so that air is not recirculated; should air recirculation exist, given the HVAC system design, then the recirculated air must be filtered through a high-grade filter (i.e., MERV 13 or higher).
  3. Use negative pressurization – The Panel recommends that cruise operators ensure that SARSCoV-2 isolation rooms are consistently at negative pressure. This means that cruise operators should ensure that there is sufficient negative pressure that will not be affected by doors opening and closing or people walking by. This should be optimized given the constraints of ship age and ventilation type.
  4. Minimize unfiltered, recirculated air – Cruise operators should provide air exhausted to the outside and maximize air changes per hour and filtration of air in staterooms, crew rooms, and public areas.
  5. Increase number of air changes per hour in certain areas – The Panel recommends that cruise operators pay special attention to areas where individuals would be most vulnerable to airborne transmission, and that they should prioritize increasing the number of air changes per hour in those areas. More specifically, isolation rooms in medical facilities on board should have 6-12 air changes per hour, be at a negative pressure to the adjacent area, and have 100% air exhausted to the outside.
  6. Use portable HEPA filters (or other proven air cleaning systems) in congregate areas, as needed – Portable HEPA units have been shown to help reduce the level of airborne particles. This technology or other technologies that reduce the risk of airborne infection transmission may be used to augment other air management strategies.
  7. Maximize outdoor functions and physical distancing – The Panel recommends an overall emphasis on reducing indoor functions whenever possible, given that dilution is most achievable in outdoor settings. Further, cruise operators should ensure that guests understand that air management strategies do not negate the importance of following physical distancing protocols.

As you can see from these recommendations, many of the recommendations are incorporated in Royal Caribbean's robust system.

The cruise line believes its air circulation plan makes the transmission of aerosol particles between spaces (like those from a cough) "extremely low to virtually impossible".

Royal Caribbean gives business update on 2021 bookings, restarting & impact of shutdown

In:
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13Oct2020

Royal Caribbean Group issued a business update in an SEC filing, as part of a financial disclosure tied to the offering of $1 billion in stock and senior convertible notes.

New bookings for 2021 have continued to improve over the last two months, although they are still below pre-Covid-19 levels.

Pricing for 2021 bookings is relatively flat year-over-year when including the negative yield impact of bookings made with future cruise credits; it is slightly up year-over-year when excluding them. 

As of June 30, 2020, the Company had approximately $1.8 billion in customer deposits. The Company believes that the customer deposits balance is not materially different as of September 30, 2020 as compared to the June 30, 2020 balance. Approximately 50% of the guests booked on cancelled sailings have requested cash refunds.

Restarting cruises

In terms of being able to restart cruises in 2020, the disclosure also touched upon the confidence level the company has right now.

Royal Caribbean Group says it remains "optimistic that we will be able to commence commercial sailings in 2020; however, we can provide no assurance that we will be able to return to service within such timeframe."

In addition, there has been no word from the U.S. Centers for Disease Control on what to expect in the future, "We have not been notified by the CDC of any intention to extend the current “no sail” order beyond the current specified outside date of October 31, 2020, and we currently have no further information as to when the CDC will respond to our recommendations or make any announcement."

In terms of getting crew members back home, the company also warned that shipboard crew were notified that their contracts would end early and they would be notified about new assignments when operations resume in the future. As a result of these actions, Royal Caribbean said they "may be challenged in rebuilding our workforce which could further delay our return to service."

Other impacts of the shutdown

The SEC filing did not pull any punches related to other business forecasts, such as what other fallout could occur from this prolonged shutdown.

One of the early steps Royal Caribbean took to conserve cash was the reduce capital spending, and Royal Caribbean Group said it has reduced their capital spending through 2021.

"We have reduced our planned capital spending through 2021, which may negatively impact our execution of planned growth strategies, particularly as it relates to investments in our ships, technology, and our expansion of land-based developments."

"Furthermore, we have taken actions to monitor and mitigate changes in our supply chain, and port destination availability, which may strain relationships with our vendors and port partners."

Of five ships originally scheduled for delivery between July 2020 and December 2021, Royal Caribbean expects that Silver Moon, Silver Dawn and Odyssey of the Seas will be delivered within the planned time frame.

The exact duration of the ship delivery delays is currently under discussion with the impacted shipyards.

Class action lawsuit

You may have read about a new class action lawsuit filed last week against Royal Caribbean Group that seek damages related to the decline in Royal Caribbean's stock in the early part of the global health crisis.

The company made a brief comment on this litigation, noting it as "without merit".

"We cannot predict the duration or outcome of this lawsuit at this time, although we believe the claims are without merit."

"Depending on how the case progresses, it could be costly to defend and could divert the attention of management and other resources from operations. Accordingly, even if ultimately resolved in our favor, this action could have a material adverse effect on our business, financial condition, results of operations and liquidity."

Cruise lines meet with Vice President Pence to discuss cruises restarting

In:
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09Oct2020

Five cruise line executives met with U.S. Vice President Mike Pence for a conference call to discuss the standards and approaches the cruise lines will employ to safely restart cruises.

Royal Caribbean Group Chairman & CEO Richard Fain joined CEOs from Carnival Corporation, Norwegian Cruise Line Holdings, MSC Cruises and Disney Cruise Line during the talks with Vice President Pence, along with Secretary of Health and Human Services Alex Azar and CDC Director Robert Redfield.

Also present was former Utah Governor and HHS Secretary Mike Leavitt of the Healthy Sail Panel.

The meeting was set up to discuss how the current global health crisis impacts the cruise industry, along with the CDC’s No Sail Order, and the Cruise Lines International Association and Healthy Sail Panel’s proposal to resume sailing operations in a safe and responsible manner.

The cruise lines highlighted the Healthy Sail Panel's 74 key steps towards getting cruises back sailing safely, which has received industry-wide adoption.

Recommendations include testing, the use of face coverings, and enhanced sanitation procedures on ships and in terminals. 

Vice President Pence gave a brief overview of the current state of the No Sail Order and highlighted the shared goal of reopening the maritime economy, with a focus on the cruise line industry safely sailing again. Pence thanked Governor Leavitt, Co-Chair of the Healthy Sail Panel, and the cruise line executives for conducting an industry-driven effort that focuses on the health outcomes.

The cruise line executives, "thanked the Trump Administration for its collaborative approach and support, and stressed that this process and proposal introduces accountability and standards that will ensure cruise ship passengers are in a safe and healthy environment."

The collective proposal will now be presented to the Task Force headed up by Vice President Pence so that it can provide a recommendation to President Donald Trump with regard to next steps on the CDC’s No Sail Order.

The virtual meeting took place a week after it was postponed due to President Trump testing positive for the virus.

The meeting covered a variety of topics, including testing for passengers and crew members and the use of shorter itineraries.

CNBC reports closer to the end of October, the CDC will either lift or extend its ban. In the meantime, the cruise lines are in the process of bringing back a lot of their crew that were sent overseas to ensure and bring them back to the U.S. to ensure that if they do get the green light from the CDC that they have a staff available to set sail.

A major factor in the decision to rescind the No Sail order is if there are any outbreaks on any of the sailings that are taking place in Europe, which are using the same safety protocols that they hope to replicate and use in the United States.

In the time since the original meeting was postponed, both Royal Caribbean and NCL announced new extensions of cruises through the end of November.

The No Sail order has been a legislative, as well as symbolic, barrier to the cruise industry restarting. Royal Caribbean has been shutdown since mid-March, and the No Sail order has been a major obstacle to any restart plan.

According to a report, CDC Director Redfield wanted to push the No Sail order out to February 2021, but the Trump administration would only allow an extension through the end of October 2020.

Vice President Mike Pence informed the CDC Director of a different plan than what the agency had in mind, according to the two task force members.

First look at Royal Caribbean's new health protocols when it restarts cruises

In:
Category: 
08Oct2020

Royal Caribbean will restart cruises in Singapore in December, and with these first cruises back, we have a look at the new health protocols it will implement on these first sailings.

The new rigorous protocols are known as The Royal Promise, and it is our first look at what kind of changes we can expect to find on a Royal Caribbean cruise ship going forward.

These new protocols are based on the Healthy Sail Panel recommendations, as well as in keeping with the local guidelines. RoyalCaribbeanBlog has confirmed these are in line with what can be expected fleetwide.

100% Testing

Royal Caribbean committed to fully testing all passengers and crew earlier this week, so it is not a surprise to see testing will be part of the plan for these first sailings.

Every guest and crew member will be required to test negative for SARS-CoV-2 (coronavirus) prior to boarding — and Royal Caribbean will cover the cost of the test for sailings departing on or before January 30, 2021.All guests must undergo a SARS-CoV-2 test within 48 to 72 hours prior to boarding and obtain a negative result. The cost of your SARS-CoV-2 test is included in your cruise fare for sailings departing on or before January 30, 2021.

    Full refunds if you cannot cruise

    What happens if you test positive at home, or at the terminal? 

    For Singapore sailings, if you test positive and cannot join the cruise, you can still receive 100% Future Cruise Credit in the event you contract COVID-19 within the three (3) weeks before departure and are unable to cruise.

    • 100% Future Cruise Credit if you or someone in your travel party tests positive within three weeks prior to the cruise

    • 100% Future Cruise Credit if you or someone in your travel party tests positive at the boarding terminal

    • 100% refund for you and your travel party if any of you tests positive during your cruise

    • Royal Caribbean will cover COVID-19-related costs up to $25,000 SGD ($20,000 USD) per person in your travel party, for onboard medical costs, cost of any required quarantine, and travel home.

    Aside from a positive test result, certain circumstances may lead to a denial of boarding for you or your party, including but not limited to:

    • Failure to affirmatively state a willingness to comply with our safety and public policies
    • Prior to boarding, or at any time during the voyage, failure to comply with our safety and health policies
    • Refusal to wear face masks in violation of applicable law or regulations
    • A guest who is unable to provide verifiable evidence of a negative SARS-CoV-2 test result
    • A guest who provides a negative SARS-CoV-2 test result which we, in our sole discretion, deem unacceptable
    • Multiple temperature readings that equal or exceed 37.5 degrees Celsius
    • Symptoms outlined in the Health Questionnaire are observed or documented
    • Contact tracing reveals close contact with someone with COVID-19
    • Refusal to submit to secondary health screening; or a secondary health screening which results in a denial of boarding recommendation by the personnel conducting the secondary health screening.

    Upgraded filtered air

    Royal Caribbean has promised its ships will have new HVAC system that continuously supplies 100% fresh, filtered air from outdoors to all indoor spaces.

    The air is drawn from one side of the ship for cooling and ventilation, then removed via exhaust on the opposite side of the ship. This continual intake of fresh air replaces the air in any space, with a total air change up to 12 times an hour in staterooms, and about 15 changes an hour in large public spaces.

    In local spaces, like smaller venues and your stateroom, fan coil units provide an extra layer of protection, continuously scrubbing the air of pathogens, using a high-grade MERV 13 filter that captures aerosols 0.3 to 1 micron in size with 90% efficacy— fine enough to filter colds, flu germs, and coronavirus. 

    New cleaning standards

    A new set of medical-grade cleaning standards will be implemented on its cruise ships.

    All ships are thoroughly cleaned and disinfected prior to every voyage, and consistently and frequently throughout your sailing. 

    Frequently touched areas like elevators, escalators, stairways, and promenades will be cleaned every two hours and gangway rails every 20 to 30 minutes during busy times.

    Staterooms are cleaned daily only while guests are out of the room, and particular attention is paid to frequently used items and surfaces. 

    Reduced capacity

    At least initially, Royal Caribbean will only sail with a maximum of 50% capacity in order to foster social distancing and provide enough space for guests. The number of guests onboard may be adjusted in the future as situations evolve.

    Signage, ground markings, and crew safety ambassadors will be posted throughout the ship and terminal to kindly remind guests of distancing and other protocols.

    Seating in public spaces such as dining venues, theaters, and pool decks will be spread out and elevators will be limited to no more than four guests or one travel party at a time.

    Where and when you have to wear masks

    All guests and crew will be required to wear a mask onboard.

    Specifically, guests should wear face masks in nearly all public settings regardless of physical distancing measures but will not be required to wear face masks in their own stateroom.

    There are exceptions, however, such as dining venues, where guests can eat and drink without face masks while seated, provided physical distancing is observed.

    Also, guests should not wear masks while engaged in activities that may cause the mask to become wet, like when swimming in pools, or when participating in strenuous activities, such as jogging, running, or fitness classes at the Vitality Spa and Fitness Center.

    Note that neck gaiters, open chin bandanas and scarves, and face masks with valves do not meet health authority guidelines and will not be permitted.

    What happens if there is a positive case onboard?

    The last thing anyone wants is to become "stuck" on a cruise ship due to a quarantine, and Royal Caribbean says it has a "robust, tiered response plan in place" to deal with that sort of a situation.

    The tiers increase protocols and vigilance onboard while providing transparent updates to guests the whole way.

    In partnership with local authorities, Royal Caribbean has developed transport protocols to ensure we can get you home safely. Thanks to rapid technology-enabled contact tracing, the cruise line will also be able to advise you in the event you had extended contact with any known case.

    Rapid SARS-CoV-2 tests can be conducted right onboard in the medical lab that allows for rapid, accurate onsite RT-PCR testing with results in under an hour, alongside a multitude of other evaluative tests.

    Rapid COVID-19 tests now available at New York airports

    In:
    Category: 
    07Oct2020

    The cruise industry has promised to test every passenger before they get on a cruise ship, and one company will begin offering 15 minute rapid tests in New York airports.

    Royal Caribbean joined other cruise lines in declaring a commitment to offer 100% testing of every crew member and guests earlier this week, and the promise of new and faster tests seems to be one step closer.

    XpresCheck announced it has opened testing stations in two New York airports that can deliver results in just 15 minutes. The Company has signed a contract securing 100 rapid test instruments. 

    The tests are available at the JFK International Airport and Newark Liberty International Airport locations as of October 7. The company has plans to open locations in 60 Large Hub and Medium Hub airports, which are "in advanced discussions".

    The new test stations are at Terminal 4 of JFK and level 3 in Terminal B at Newark.

     XpresCheck already operates health and wellness facilities at 25 airports around the world. 

    Testing is a major priority for cruise ships

    Royal Caribbean has identified testing as a primary focus of its multi-layered strategy for ensuring guests are safe on their cruise ships.

    One of the Healthy Sail Panel's recommendations is to have guests get a negative test between 5 days and 24 hours before the cruise.

    "All guests joining a ship, regardless of method of travel to the ship, should be tested for SARS-CoV-2 between 5 days and 24 hours before boarding and receive a negative result that is shared with the cruise operator, before coming on board."

    Royal Caribbean Group Chairman and CEO Richard Fain recently said he was very excited about the recent advances in testing.

    Specifically, Fain believes the development of new test capabilities, combined with decreasing testing costs and speedier results is "staggering."

    How will guests get a test in time?

    While many cruise fans are eager to do what it takes to get back on a cruise, getting test results in a short amount of time is not an easy task.

    With faster tests becoming more readily available, the cruise lines plans become more viable.

    The Healthy Sail Panel hopes guests can get a test before they travel in order to minimize the spread. Mr. Fain believes the test results can then get electronically linked to your SetSail Pass, and assuming all is well, you are good to go.

    "We do think that we have procedures that we could put in place that gets you the tests, have the test results reported directly to us."

    "I think we have processes that will enable you relatively easily to get the tests and have... the confirmation of the negative tests forwarded to us electronically."

    Top 8 things you should know about Royal Caribbean's 125% onboard credit offer

    In:
    Category: 
    07Oct2020

    When Royal Caribbean cancels cruises during its voluntary suspension, it usually offers guests the option of taking anything they pre-purchased and turn that into an onboard credit for a future sailing.

    Not only does this simplify the process of getting a refund and then re-purchasing items for a different sailing, Royal Caribbean sweetens the deal with an extra 25% credit.

    If you are thinking of taking advantage of Royal Caribbean's 125% onboard credit offer, here are the most important things to be aware of before you take it.

    You can only qualify for the onboard credit offer if you take the future cruise credit

    At this time, the elevated onboard credit offer is only available to those guests who opt for the Future Cruise Credit.

    If you elect to use Lift & Shift or ask for a full refund, you will not qualify for the 125% onboard credit.

    The bonus is only for money you spent

    The 125% onboard credit offer only applies to money you spent out of your own pocket, and not any onboard credit that was used for the now cancelled cruise.

    If you had onboard credit and used that to pay for Pre-Cruise purchases, you would only receive the offer only for the amount paid, not for the portion paid via an onboard credit.

    The onboard credit is non-refundable

    Once the onboard credit is applied to a new booking, it has no cash value and is nonrefundable.

    Once onboard, any amount unused during the voyage will not be refunded at the end of the voyage.

    You can use the onboard credit before or during your cruise

    Once you get the onboard credit, it can be used prior to your cruise to purchase items, and/or you can wait to spend it during the cruise.

    The onboard credit can be used for both pre-cruise purchases and onboard purchase, so there is no limitation on when you have to use it.

    You have to decide to use it by a certain date.

    You only have a limited time to decide if you want to opt-in for the 125% onboard credit offer. 

    Once you reach the deadline, no adjustments can be made, and an automatic refund of the pre-cruise purchases will be issued.

    For the November cruises that were just cancelled, guests have until October 16, 2020 to opt-in.

    How the bonus is calculated

    The bonus 25% onboard credit sounds great, but you should be aware of how Royal Caribbean determines the exact amount for you.

    The new Onboard Credit is based on the amount paid, excluding any previously applied Onboard Credits, and will be based on a per person value.

    You have until April 2022 to use the onboard credit

    Once you opt-in for the 125% onboard credit offer, you have until April 2022 to apply it to a particular sailing.

    You do not have to use it on your next booked cruise. Rather, it is like a Future Cruise Credit, where you can apply it as you see fit.

    Once issued, the credit will be valid for use onboard Royal Caribbean sailings through April 2022.

    The onboard credit is not tied to your future cruise credit

    The good news is you do not have to apply the 125% onboard credit to the same sailing your future cruise credit is redeemed towards.

    You can use their Future Cruise Credit on one sailing and their Onboard Credit on another.

    Royal Caribbean cancels Quantum of the Seas cruises through March 2021

    In:
    07Oct2020

    In addition to canceling all of its November 2020 cruises, Royal Caribbean has also cancelled Quantum of the Seas sailings through the end of March 2021.

    Sailings aboard Quantum of the Seas between December 2nd, 2020 – March 22nd, 2021 have been added to the list of cancelled cruises.

    Quantum of the Seas had been scheduled to sail from Singapore between 2020 and March 2021.

    Royal Caribbean's website has also removed all Quantum of the Seas cruises for booking until April 2021.

    In a statement on Royal Caribbean's website, the cruise line explained the need to "assess" changes for Quantum.

    "In preparation for our return to service, we’ve been making changes to our existing itineraries to ensure we meet the evolving needs of our guests and are aligned with any existing travel restrictions. Unfortunately, the following Quantum of the Seas sailings have now been cancelled as part of this change, while we assess our next move for this ship."

    Similar to the other cancelled cruises, guests who had cruises booked on Quantum qualify for compensation options, although Lift and Shift is not available for Quantum.

    • 125% Future Cruise Credit to book a new cruise by December 31, 2021 for sailings on or before April 30th, 2022.
    • 100% Refund. You have until December 31, 2020 to request a refund and deactivate your future cruise certificate.

    Royal Caribbean has big plans for Quantum of the Seas, setting the stage for her return to North America in summer 2021 to sail from the Pacific Northwest for the first time when she calls Seattle home in May 2021.

    Quantum will join Ovation of the Seas next year and offer 7-night cruises to Alaska, leaving on Mondays.

    Quantum of the Seas sailed for a brief period out of Bayonne, New Jersey when she debuted in 2014, but since 2015 has been sailing in Asia.

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