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Things that make you go hmmmm


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Just now, mworkman said:

@JLMoran I haven't seen that one 😯

You have to go into the Cruise Planner and then just have your browser sitting there, not even reloading the page, for about 15 or 20 minutes until it triggers. I did that the other day while waiting for my wife to get home so I could ask her what time she preferred for Wonderland.

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41 minutes ago, mworkman said:

The irony of modern day electronics......if you look at RCCL's website and take notice that "It may take up to 15 minutes for new or updated reservations to display" and "Recent cruises and points can take up to 10 days post-cruise to display".  Makes you sit back and chuckle a bit...🙄

Not enough DASD and the deck of JCL update cards is getting a little dog-eared, so they only run the points update batch job every 10 days.

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7 hours ago, twangster said:

How about the terms and conditions for Voom that suggest streaming isn't allowed despite the plan name Surf and Stream?

Where did you see those terms and conditions?   IIRC, I was able stream NBC content during my last cruise.  They even say on the website that you can stream videos.

Screen Shot 2018-10-12 at 1.16.02 AM.png

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2 hours ago, RatedPG said:

Where did you see those terms and conditions?   IIRC, I was able stream NBC content during my last cruise.  They even say on the website that you can stream videos.

On board:

Royal Caribbean International Wi-Fi Access Terms and Conditions

You may only use the shipboard wireless Internet access (the "Service") supplied to you, a guest of Royal Caribbean International ("Cruise Line" "We" or "Our") by accepting the following Terms & Conditions. By using the wireless network you are acknowledge that you have read all the terms and conditions of this agreement, understand them, and agree to be legally bound by them.

Onboard Wi-Fi is primarily intended to be available for the accessing of emails and low volume use of the Internet. To facilitate our ability to provide a great experience for all, we may block access to certain video streaming websites or otherwise restrict or set limits on your use of the Service.

The promotion of 'face to face' communications (Google Hangouts, Skype) also seems to violate the agreement on board, unless you get written permission first:

You will not use any type of voice application (including, without limitation, voice over Internet protocol) without written permission from Cruise Line.

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3 hours ago, twangster said:

On board:

Royal Caribbean International Wi-Fi Access Terms and Conditions

You may only use the shipboard wireless Internet access (the "Service") supplied to you, a guest of Royal Caribbean International ("Cruise Line" "We" or "Our") by accepting the following Terms & Conditions. By using the wireless network you are acknowledge that you have read all the terms and conditions of this agreement, understand them, and agree to be legally bound by them.

Onboard Wi-Fi is primarily intended to be available for the accessing of emails and low volume use of the Internet. To facilitate our ability to provide a great experience for all, we may block access to certain video streaming websites or otherwise restrict or set limits on your use of the Service.

The promotion of 'face to face' communications (Google Hangouts, Skype) also seems to violate the agreement on board, unless you get written permission first:

You will not use any type of voice application (including, without limitation, voice over Internet protocol) without written permission from Cruise Line.

Now this makes me go Hmmmmm... LOL

I’ll make sure to ask them about this when I sail.  Do they kick out “complaining” guests?  ... or should I say tell them to “walk the plank”?

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1 hour ago, RatedPG said:

Keeping this screenshot on my phone.  It's "Exhibit A" for when I ask them about their onboard terms and conditions.

What you have highlighted isn't the actual terms and conditions.  There's more further down in the page footer, and of course when you actually sign onto the wifi onboard, you will be presented with the full list.

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41 minutes ago, Matt said:

What you have highlighted isn't the actual terms and conditions.  There's more further down in the page footer, and of course when you actually sign onto the wifi onboard, you will be presented with the full list.

Isn't this an issue about "truth in advertising"?

As far as the fine print in the page footer is concerned, there is no indication of streaming and VOIP-like services not allowed.  I'll check their onboard documentation when I sail.

 

Screen Shot 2018-10-12 at 12.23.11 PM.png

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I suspect the terms and conditions on board (which look like they were copied from a residential ISP) are very old, possibly from before Voom existed and they had the old satellite system with per minute plans.  

I have purchased (or obtained Surf and Stream for free from being in Sky class) on every sailing.  I've streamed and made VoIP calls.  No lawyers knocking on my cabin door or loss of outright privileges.  On Serenade I was in the top 10 of users on board, consuming several gigs of data but I wasn't in the top 3.  

They did slow me down to a snails pace and I couldn't stream any more.  I complained and proved it was my account by having the Voom specialist log into my account on her phone.  She refunded my plan since other users weren't being throttled.  It was out of her control and being implemented by Speedcast, their satellite internet provider.  

So try it day one but if you can't stream by mid-voyage find the Voom specialist and complain.  

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21 hours ago, twangster said:

I suspect the terms and conditions on board (which look like they were copied from a residential ISP) are very old, possibly from before Voom existed and they had the old satellite system with per minute plans.  

I have purchased (or obtained Surf and Stream for free from being in Sky class) on every sailing.  I've streamed and made VoIP calls.  No lawyers knocking on my cabin door or loss of outright privileges.  On Serenade I was in the top 10 of users on board, consuming several gigs of data but I wasn't in the top 3.  

They did slow me down to a snails pace and I couldn't stream any more.  I complained and proved it was my account by having the Voom specialist log into my account on her phone.  She refunded my plan since other users weren't being throttled.  It was out of her control and being implemented by Speedcast, their satellite internet provider.  

So try it day one but if you can't stream by mid-voyage find the Voom specialist and complain.  

I plan on scoping my 12 night Serenade...if my ability to connect slows down as the trip goes on...I'll know why.  I better get my good scopes in early! 

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On 10/12/2018 at 12:18 PM, RatedPG said:

As far as the fine print in the page footer is concerned, there is no indication of streaming and VOIP-like services not allowed.  I'll check their onboard documentation when I sail.

I apologize. The fine print will definitely be when you sign on.  I suppose you could at that point refuse to accept the terms and go to guest services to get a refund.

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1 hour ago, mrp4352 said:

My Hmmm... moment on the Anthem was the 18% service charge for the robo-bartender!  I just want to know how he's going to spend the money. 😉

Crew members have to service and replenish the Bionic Bar.  Robots are machines, and need to routine maintenance.  Moreover, the liquor needs to be refilled, spills cleaned up and empty cups picked up.

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On 10/16/2018 at 3:16 PM, Matt said:

Crew members have to service and replenish the Bionic Bar.  Robots are machines, and need to routine maintenance.  Moreover, the liquor needs to be refilled, spills cleaned up and empty cups picked up.

Makes sense - I'm assuming their bar staff instead of the wait staff that is auto-gratuitied...

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