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Dan G

The New "Seamless" Website

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31 minutes ago, Dan G said:

I think I speak for a majority of people when I say I definitely do not have a countdown at all.  

 It's Clear your website is better than mine haha

#BlackCats

Maybe they put the countdown only certain time before the cruise ? I do not know .  

Do not get me wrong , even now almost four weeks from the roll out still many things are not working and some things are working only some times.

The site itself , I do not really like the new design (some will call it minimalist clean design , I will call it something else but this site is family friendly site so I will skip it  :1_grinning: ) 

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Honestly, I think the website looks like a phone app.  I've noticed that on several recent website designs.  Rather than maintaining a separate version of the site for mobile users, just go with the minimal effect for all.  This made sense a few years ago, but modern phones might as well be laptops, so I've got mine set to always show the full desktop version.

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1 hour ago, ABFrenchie said:

I have to change my password every single time I log in because the website doesn't seem to remember the prior change. So frustrating...

Try using your email address instead of your old username.  I had the same thing happen to me (changed passwords about 5 times) but once I started signing in with my email address it stopped asking me to change my password.

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18 hours ago, Dan G said:

Well, almost a month later and I still don't have half the options working. No countdown clock, etc. Hmmmm

I received an email today that all my issues were fixed. I first contacted them on a March 9th. My “reservation is not associated with your name”.... still. Nope, still not fixed.

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Haha. It's almost comical at this point. At least the thing I like to do (search for cruises I want to go on) still works. Plus, I'm too far out from my next cruise to be concerned. Others in here may not be so lucky. 

IMG_3055.PNG

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On 3/23/2018 at 7:47 AM, Orange Crush said:

I emailed their support address, we'll see what comes back.  In the meantime, I did a little digging.  It looks like the "grand conversion" happened January 21, 2011.  Prior to that, it looks like the system was:

  • 1 point per sailing
  • +1 additional point for Junior Suite or higher
  • +1 additional point for 12+ night sailings

When they converted old points to new points they used some funny math.  It looks like they based it on where you were relative to your C&A level so that if you were one cruise away from the next level, you'd be in the same relative position under the new system.  I found this conversion table:

Following up on my earlier post, my C&A points have been corrected.  They responded to my email and basically said it was a known issue and a fix would go out in a week or two.  I just checked today, and my C&A points now show the correct balance. 

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More of my two cents worth of brilliant ideas :4_joy:  

Since there merging accounts between the 3 different cruise lines that they own...why not pick the best web design that they currently have and merg the other 2 into that data base and be done with it.  Wouldn't that have been simpler?

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54 minutes ago, mworkman said:

More of my two cents worth of brilliant ideas :4_joy:  

Since there merging accounts between the 3 different cruise lines that they own...why not pick the best web design that they currently have and merg the other 2 into that data base and be done with it.  Wouldn't that have been simpler?

Don't bring that up now ... they may go back and do it !

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RCCL Help not helpful at all with regards to the new website platform.  I am missing past cruises and was informed that it should be updated in 24 hours.  Still waiting and not only that, even my C&A registration number is not recognised.  Is anyone having the same problem as me?  So frustrating!!

 

 

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16 hours ago, Maria said:

RCCL Help not helpful at all with regards to the new website platform.  I am missing past cruises and was informed that it should be updated in 24 hours.  Still waiting and not only that, even my C&A registration number is not recognised.  Is anyone having the same problem as me?  So frustrating!!

 

 

I have contacted them multiple times since March 9(?).  On Monday they sent me an email that my account is fixed. They did finally link my C&A but my cruise next week cannot be linked. I can link through the cruise planner. I am sure there are lots of us still having issues.

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On 4/8/2018 at 12:01 AM, PrincipalTinker said:

I have contacted them multiple times since March 9(?).  On Monday they sent me an email that my account is fixed. They did finally link my C&A but my cruise next week cannot be linked. I can link through the cruise planner. I am sure there are lots of us still having issues.

Hello, also having issues here in Australia. All my past 47 cruises are gone, my C&A status is showing 'pre gold' when it should be Diamond Plus. Next cruise countdown isn't there, still a few months to go luckily. I have contacted RCCL and they replied this morning advising me that the issues have been addressed and previous cruises/status had been restored. So with a sigh of relief, I sign in only to discover NOTHING has changed!? Sent another email... Only an electronic response this time advising someone will contact me.... Eventually.

Not impressed

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31 minutes ago, Flacruiser99 said:

Article is a bit technical on the website update but it explains a lot,

https://www.cio.com/article/3156806/cio-role/cruise-ship-cio-jettisons-aging-application-infrastructure.html

Thanks for the article , 

I did not find explanation for what was the issues that made this roll out to a disaster (5 weeks of unstable front-end application is a disaster) .

There was one clue ...   moving to microservices   (and some other buzzwords) it seems that the CIO decided to push every IT buzzword to this new application/roll out.     

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Guest toodle68

You would think, that with micro services, devops practices etc, they would have been able to roll out fixes very quickly. The website still has very little functionality. Can't even book a new cruise and pre-populate your details, or pay.  I still do not understand why they would roll out a new website and start off with less than what was previously provided.

Interesting comment about feature bloat.. that lists basic functionality that one would expect from any website these day.. maybe that is why they removed it all.

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