aardvark Posted April 3, 2023 Report Share Posted April 3, 2023 On an Oasis-class ship just now, in a Crown Loft. They've been repairing something on the deck above all day, hammering on the steel continuously for hours (at least 9am - 2:30pm). It's too loud to talk in the room or balcony, let alone relax, and my toddler has no hope of getting a nap. Suite concierge and attendants have been sympathetic but no help at all, not even returning calls. Room is unusable; we'd just go and explore the rest of the ship, but the poor kid really needs a nap. Quite annoyed about it, and I'm wondering if it's reasonable to ask for compensation -- and if so what would be usual compensation for this kind of thing? Quote Link to comment Share on other sites More sharing options...
recogneyes Posted April 3, 2023 Report Share Posted April 3, 2023 I would definitely be visiting guest services and asking how long this repair work/noise is going to be going on for. If this is for the duration of your cruise then perhaps ask if there is another room you could be moved to (might be more difficult to accommodate due to the type of room you are in). Once you know what you are dealing with then perhaps compensation would be worth asking about. Good luck - I too would be annoyed. RafaellaCG 1 Quote Link to comment Share on other sites More sharing options...
FireFishII Posted April 3, 2023 Report Share Posted April 3, 2023 Or at least another room, even if an inside room, where your little one can take a nap. Pattycruise 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted April 4, 2023 Report Share Posted April 4, 2023 Compensation is absolutely reasonable. A few years ago we had noise issues when OA first came back after amplification. The noise on the pool deck was unbearable. We were given a 20% FCC as compensation. Do NOT wait until after you disembark. By then it’s too late. If the Suites Concierge doesn’t help you, ask to speak to the Hotel Director. Even if they give you a different room, the inconvenience has already occurred. Carlos A., Baked Alaska, asquared17 and 1 other 4 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted April 4, 2023 Report Share Posted April 4, 2023 A couple weeks ago I got an unsolicited 25% FCC for a leaking AC pipe that got our carpet wet (though I haven't actually received the FCC yet). And that was really no nuisance to us at all. Not having a quiet room due to maintenance sure seems like something they'd take care of you for. And it's a shame the concierge didn't feel like helping. Quote Link to comment Share on other sites More sharing options...
Matt Posted April 4, 2023 Report Share Posted April 4, 2023 I would escalate this to the housekeeping deck manager. Have him/her meet you at your cabin so you can show the issue. I think the times I've gotten compensation from a cabin issue it's always come from this person. WAAAYTOOO, SPS and Baked Alaska 2 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted April 4, 2023 Report Share Posted April 4, 2023 38 minutes ago, Matt said: I would escalate this to the housekeeping deck manager. Have him/her meet you at your cabin so you can show the issue. I think the times I've gotten compensation from a cabin issue it's always come from this person. That's where ours came from. Quote Link to comment Share on other sites More sharing options...
12thman Posted April 4, 2023 Report Share Posted April 4, 2023 When I was on the wonder inaugural cruise we had an issue, brought it up to the suite concierge and they took care of it for us. They got us a 20% Goodwill credit for future Cruise. This has to go through the Miami office for approval so it took a couple days to get it done. You do need to take care of it before you leave the ship otherwise it will be difficult to get any help. They sent me an email after I got off the ship about 2 weeks later and I had an actual certificate with a dollar amount to be applied to a future Cruise. Baked Alaska and Neesa 2 Quote Link to comment Share on other sites More sharing options...
Va4fam Posted April 4, 2023 Report Share Posted April 4, 2023 Agree with previous posters..........get the attention of somebody that can assist you now........difficult to resolve after you leave the ship. Sorry for the headaches. Quote Link to comment Share on other sites More sharing options...
GatorCruiser Posted April 4, 2023 Report Share Posted April 4, 2023 We were on harmony 2 weeks ago in a crown loft and we had that noise the first day or two but it eventually ceased. Wasn’t an issue afterwards. Maybe they stop the work for you Quote Link to comment Share on other sites More sharing options...
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