miles4us2go Posted March 22, 2023 Report Posted March 22, 2023 My cruise is 45 days out today, so, naturally, I'm right there to check-in, just after midnight. I enter my info (passport, photo, contact, credit card) and then it tells me: "! We're not quite ready for you. Check back closer to your cruise to select an arrival time and complete check-in." HUH? I've always been able to select a boarding time at check-in, but not today. I checked my roll-call and no one is able to select a boarding time. I contacted RCCL by phone, but it seems they don't know either. I got the answer: "There is a glitch and to keep trying", another cruiser contacted them and was told "It will be available by 24 hours before departure." I think the customer service reps were guessing and trying to give us and answer that would satisfy us. Why would this cruise be different than any other cruise check-in? It is a repositioning cruise, but I still need to select my boarding time. Anyone else have this problem? Thanks, RCIfan1912 1 Quote
Villageidiot Posted March 22, 2023 Report Posted March 22, 2023 Was this both online and in the app? Strange Quote
miles4us2go Posted March 22, 2023 Author Report Posted March 22, 2023 19 minutes ago, Villageidiot said: Was this both online and in the app? Strange Yep. I've tried both. It's frustrating, but I guess I just have to keep checking throughout the day. I want an early boarding time to start my vaca early! Villageidiot and RCIfan1912 1 1 Quote
FionaMG Posted March 22, 2023 Report Posted March 22, 2023 1 hour ago, miles4us2go said: My cruise is 45 days out today, so, naturally, I'm right there to check-in, just after midnight. I enter my info (passport, photo, contact, credit card) and then it tells me: "! We're not quite ready for you. Check back closer to your cruise to select an arrival time and complete check-in." HUH? I've always been able to select a boarding time at check-in, but not today. I checked my roll-call and no one is able to select a boarding time. I contacted RCCL by phone, but it seems they don't know either. I got the answer: "There is a glitch and to keep trying", another cruiser contacted them and was told "It will be available by 24 hours before departure." I think the customer service reps were guessing and trying to give us and answer that would satisfy us. Why would this cruise be different than any other cruise check-in? It is a repositioning cruise, but I still need to select my boarding time. Anyone else have this problem? Thanks, Yes, it happens occasionally. There was a spate of these last year (can't remember exactly when but it happened to me too at that time) and somebody else recently reported it happening to them. In my case, it was a few days later when the times opened up; in the recent poster's case it was more like two weeks. Literally, the only thing you can do is keep checking back. RCIfan1912 and miles4us2go 2 Quote
barjpoe Posted March 22, 2023 Report Posted March 22, 2023 Thanks, it doesn't matter to me as I'm already on the ship. but its still frustrating, you wait all this time to get an early check in and ....... miles4us2go 1 Quote
michaelp1446 Posted March 22, 2023 Report Posted March 22, 2023 4 hours ago, miles4us2go said: Why would this cruise be different than any other cruise check-in? It is a repositioning cruise, but I still need to select my boarding time. Anyone else have this problem? We are at the 43 day mark and still get the same message for our Jewel OTS cruise in May.. I don't know if it being the first cruise after a TA has anything to with it. It is very frustrating not being able to select a boarding time yet...you are not alone. miles4us2go 1 Quote
Pattycruise Posted March 22, 2023 Report Posted March 22, 2023 Sometimes it’s the ship time that impacts your ability to check in. Other times it’s just Royal being Royal. miles4us2go 1 Quote
miles4us2go Posted March 22, 2023 Author Report Posted March 22, 2023 26 minutes ago, Pattycruise said: Sometimes it’s the ship time that impacts your ability to check in. Other times it’s just Royal being Royal. I was wondering if the time was maybe part of the issue as Radiance is currently in the Bahamas and soon to be heading to the Panama Canal, then north to LA, where we depart from. Quote
miles4us2go Posted March 26, 2023 Author Report Posted March 26, 2023 YES! Finally... we could check in yesterday (day 42 before cruise) at around 2:30p in the afternoon. Earliest check-in time was 11a (other cruises I've had 10:30a as the earliest.) Maybe because this is a repositioning cruise. I'm on a FB roll call and 11a was the earliest for everyone. FireFishII and Neesa 2 Quote
smokeybandit Posted March 26, 2023 Report Posted March 26, 2023 I don't think it's a glitch. It's just the date that RC has set for that cruise to open boarding times. Quote
michaelp1446 Posted March 26, 2023 Report Posted March 26, 2023 2 hours ago, miles4us2go said: YES! Finally... we could check in yesterday (day 42 before cruise) at around 2:30p in the afternoon. Earliest check-in time was 11a (other cruises I've had 10:30a as the earliest.) Maybe because this is a repositioning cruise. I'm on a FB roll call and 11a was the earliest for everyone. Congrats... We are at 39 days to go and still not available. Called Royal, they will have IT "look into it" . Fingers crossed that check in times will appear. miles4us2go and RCIfan1912 1 1 Quote
miles4us2go Posted March 27, 2023 Author Report Posted March 27, 2023 7 hours ago, michaelp1446 said: Congrats... We are at 39 days to go and still not available. Called Royal, they will have IT "look into it" . Fingers crossed that check in times will appear. Just keep the app open on your phone and check every time you pick up your phone... Good luck! Quote
michaelp1446 Posted March 27, 2023 Report Posted March 27, 2023 8 hours ago, miles4us2go said: Just keep the app open on your phone and check every time you pick up your phone... Good luck! 2 hours after posting above, boarding times Finally appeared...what a relief . Have a great cruise @miles4us2go miles4us2go and WAAAYTOOO 2 Quote
Pooch Posted March 27, 2023 Report Posted March 27, 2023 Remember this is an ARRIVAL TIME not a boarding time! miles4us2go and WAAAYTOOO 2 Quote
SEG Posted September 25, 2023 Report Posted September 25, 2023 Same message is still popping up. Anyone have tips about how to resolve it? Quote
miles4us2go Posted September 30, 2023 Author Report Posted September 30, 2023 On 9/24/2023 at 11:17 PM, SEG said: Same message is still popping up. Anyone have tips about how to resolve it? On our cruise, we just had to keep checking and it finally let us reserve a time. Xaa 1 Quote
Jagsfan Posted October 1, 2023 Report Posted October 1, 2023 If I use the app to check n, it goes very smoothly. The app tells me when check in will open, and I mark it on my calendar. Hasn’t failed me yet. Going through the Royal website is more complicated. Use the app. Montemy2419 1 Quote
smokeybandit Posted October 1, 2023 Report Posted October 1, 2023 3 minutes ago, Jagsfan said: If I use the app to check n, it goes very smoothly. The app tells me when check in will open, and I mark it on my calendar. Hasn’t failed me yet. Going through the Royal website is more complicated. Use the app. The website tells you when check-in will open, too. Quote
OCSC Mike Posted October 1, 2023 Report Posted October 1, 2023 1 hour ago, Jagsfan said: Going through the Royal website is more complicated. Use the app. I find neither are complicated and use both. Everyone should use whichever they prefer if both are an option. Quote
Eyeonhevn Posted October 1, 2023 Report Posted October 1, 2023 We had this happen to us earlier this year on the Radiance. We couldn't select our boarding time and waited a week or more (I'd have to go look at my thread because I posted a very similar thing for that cruise. The earliest was 11am boarding. RCIfan1912 1 Quote
Pattycruise Posted October 2, 2023 Report Posted October 2, 2023 12 hours ago, Jagsfan said: If I use the app to check n, it goes very smoothly. The app tells me when check in will open, and I mark it on my calendar. Hasn’t failed me yet. Going through the Royal website is more complicated. Use the app. I have to end up checking both the app as well as the website. I prefer the app so I can grrab my check in time and complete the rest later. There have been plenty of times the app was not available for check in but the website was. You can see the frenzy on the facebook group for the sailing you are trying to check in for. I've also had a few cruises where the ship is in another time zone and the check in did not open until 2-3 days later. WAAAYTOOO 1 Quote
Page Posted April 16 Report Posted April 16 I have a cruise the end of may on brilliance check in opened and l entered all info with no problem then proceed to arrival time and it says not quite ready customer service has no clue Quote
Page Posted April 18 Report Posted April 18 I am trying to check in for brilliance of the seas may 30 check in is open l can submit all my info but when l get to arrival time it says information not available bovine in customer service cares they all say just check in at the port no assistance RCIfan1912 1 Quote
OCSC Mike Posted April 18 Report Posted April 18 2 hours ago, Page said: I am trying to check in for brilliance of the seas may 30 check in is open l can submit all my info but when l get to arrival time it says information not available bovine in customer service cares they all say just check in at the port no assistance Have you tried both the app and website? Quote
FionaMG Posted April 18 Report Posted April 18 On 4/16/2025 at 6:29 AM, Page said: I have a cruise the end of may on brilliance check in opened and l entered all info with no problem then proceed to arrival time and it says not quite ready customer service has no clue I have had this happen before. The times showed up a couple of days later. Just keep checking back. Quote
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