miles4us2go Posted March 22 Report Share Posted March 22 My cruise is 45 days out today, so, naturally, I'm right there to check-in, just after midnight. I enter my info (passport, photo, contact, credit card) and then it tells me: "! We're not quite ready for you. Check back closer to your cruise to select an arrival time and complete check-in." HUH? I've always been able to select a boarding time at check-in, but not today. I checked my roll-call and no one is able to select a boarding time. I contacted RCCL by phone, but it seems they don't know either. I got the answer: "There is a glitch and to keep trying", another cruiser contacted them and was told "It will be available by 24 hours before departure." I think the customer service reps were guessing and trying to give us and answer that would satisfy us. Why would this cruise be different than any other cruise check-in? It is a repositioning cruise, but I still need to select my boarding time. Anyone else have this problem? Thanks, RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Villageidiot Posted March 22 Report Share Posted March 22 Was this both online and in the app? Strange Quote Link to comment Share on other sites More sharing options...
miles4us2go Posted March 22 Author Report Share Posted March 22 19 minutes ago, Villageidiot said: Was this both online and in the app? Strange Yep. I've tried both. It's frustrating, but I guess I just have to keep checking throughout the day. I want an early boarding time to start my vaca early! Villageidiot and RCIfan1912 1 1 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted March 22 Report Share Posted March 22 1 hour ago, miles4us2go said: My cruise is 45 days out today, so, naturally, I'm right there to check-in, just after midnight. I enter my info (passport, photo, contact, credit card) and then it tells me: "! We're not quite ready for you. Check back closer to your cruise to select an arrival time and complete check-in." HUH? I've always been able to select a boarding time at check-in, but not today. I checked my roll-call and no one is able to select a boarding time. I contacted RCCL by phone, but it seems they don't know either. I got the answer: "There is a glitch and to keep trying", another cruiser contacted them and was told "It will be available by 24 hours before departure." I think the customer service reps were guessing and trying to give us and answer that would satisfy us. Why would this cruise be different than any other cruise check-in? It is a repositioning cruise, but I still need to select my boarding time. Anyone else have this problem? Thanks, Yes, it happens occasionally. There was a spate of these last year (can't remember exactly when but it happened to me too at that time) and somebody else recently reported it happening to them. In my case, it was a few days later when the times opened up; in the recent poster's case it was more like two weeks. Literally, the only thing you can do is keep checking back. miles4us2go and RCIfan1912 2 Quote Link to comment Share on other sites More sharing options...
barjpoe Posted March 22 Report Share Posted March 22 Thanks, it doesn't matter to me as I'm already on the ship. but its still frustrating, you wait all this time to get an early check in and ....... miles4us2go 1 Quote Link to comment Share on other sites More sharing options...
michaelp1446 Posted March 22 Report Share Posted March 22 4 hours ago, miles4us2go said: Why would this cruise be different than any other cruise check-in? It is a repositioning cruise, but I still need to select my boarding time. Anyone else have this problem? We are at the 43 day mark and still get the same message for our Jewel OTS cruise in May.. I don't know if it being the first cruise after a TA has anything to with it. It is very frustrating not being able to select a boarding time yet...you are not alone. miles4us2go 1 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted March 22 Report Share Posted March 22 Sometimes it’s the ship time that impacts your ability to check in. Other times it’s just Royal being Royal. miles4us2go 1 Quote Link to comment Share on other sites More sharing options...
miles4us2go Posted March 22 Author Report Share Posted March 22 26 minutes ago, Pattycruise said: Sometimes it’s the ship time that impacts your ability to check in. Other times it’s just Royal being Royal. I was wondering if the time was maybe part of the issue as Radiance is currently in the Bahamas and soon to be heading to the Panama Canal, then north to LA, where we depart from. Quote Link to comment Share on other sites More sharing options...
miles4us2go Posted March 26 Author Report Share Posted March 26 YES! Finally... we could check in yesterday (day 42 before cruise) at around 2:30p in the afternoon. Earliest check-in time was 11a (other cruises I've had 10:30a as the earliest.) Maybe because this is a repositioning cruise. I'm on a FB roll call and 11a was the earliest for everyone. FireFishII and Neesa 2 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted March 26 Report Share Posted March 26 I don't think it's a glitch. It's just the date that RC has set for that cruise to open boarding times. Quote Link to comment Share on other sites More sharing options...
michaelp1446 Posted March 26 Report Share Posted March 26 2 hours ago, miles4us2go said: YES! Finally... we could check in yesterday (day 42 before cruise) at around 2:30p in the afternoon. Earliest check-in time was 11a (other cruises I've had 10:30a as the earliest.) Maybe because this is a repositioning cruise. I'm on a FB roll call and 11a was the earliest for everyone. Congrats... We are at 39 days to go and still not available. Called Royal, they will have IT "look into it" . Fingers crossed that check in times will appear. RCIfan1912 and miles4us2go 1 1 Quote Link to comment Share on other sites More sharing options...
miles4us2go Posted March 27 Author Report Share Posted March 27 7 hours ago, michaelp1446 said: Congrats... We are at 39 days to go and still not available. Called Royal, they will have IT "look into it" . Fingers crossed that check in times will appear. Just keep the app open on your phone and check every time you pick up your phone... Good luck! Quote Link to comment Share on other sites More sharing options...
michaelp1446 Posted March 27 Report Share Posted March 27 8 hours ago, miles4us2go said: Just keep the app open on your phone and check every time you pick up your phone... Good luck! 2 hours after posting above, boarding times Finally appeared...what a relief . Have a great cruise @miles4us2go miles4us2go and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
Pooch Posted March 27 Report Share Posted March 27 Remember this is an ARRIVAL TIME not a boarding time! WAAAYTOOO and miles4us2go 2 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.