Rita Yates

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

UPDATE:
Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean.  Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim.  This finally happened.  I reached out to an advocacy group - the Elliott Advocacy Group - for help.  Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back.  I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings.  Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation.  RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020.  Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit.  I am so glad that this is finally over.  They too were surprised that someone would stoop that low and be that hateful.
So this restores my faith in RCCL and the groups that advocate for others.  Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022.
Merry Christmas and Happy New Year to all!  - rita 

you're missing the point -- I need royal to release the voice recordings - I am not going after royal I am just mad that they won't provide the evidence I need to take this case to the courts -- and since I wasn't the one linking my reservation - I was unaware of all the warnings - this cruise was a surprise from my husband who had never booked before - lesson learned !