Vlad

Did you get it resolved how? What happened to me is that the system decided to withdraw money from the cruise balance for the cruise planner purchases/excursions , weeks after all were paid by credit card. My TA after working with Royal said that invoice can't be fixed. They fixed my balance but had to change it to sort of manual mode. Now my TA must make my final payment directly to Royal when time is due. They will issue a letter stating that my cruise is paid off and amount. I've seen intermediate letter from the groups department, noting of this system error and my balance due, the correct amount.

No definitely not Uber / Lyft would be around $65-75 or sometimes even less... Need to check both.

Hopefully they are more professional, I know they are using different resolution department. The one that deals with agent and group cruises. They don't go through the usual # that you or me would call into Royal Caribbean

I can tell you the name of company, not a secret, just not sure if I can say it here, then it would be discussed, and sounds like advertisement Probably against the forum rules

Yes, what you're talking about happened to me as well after black Friday. That was completely different. And yes was resolved by itself.

Yes, but I do have a point of contact. By bigger company, I meant that they must know how to solve this problem. Probably seen plenty of different problems and errors in billing.

I hear you, but without an agent, I mean group rate, prices were much much higher. Something I couldn't possibly pay for

Thanks for the detailed response. I'm my case I didn't even cancel, Royal was doing something to the system like a month or so ago And on one cruise, icon reservation. They cancelled everything purchased from the planner, refunded back the money and automatically rebooked it all almost right after. So they did refund to my card and then in about 2 weeks charged the same card for everything as 1 charge. Now a couple of weeks from that, they took money from what I owed for the cruise, and added it to the balance, so balance increased for that same amount. I'm hoping TA would be able to resolve it, since it's booked through travel agency and cabin is probably part the group fare rate. Royal won't deal with me directly on this. This is a pretty big Travel agency. Not sure if I can say the name here on the forum. But all been good for like almost two months from when this automatic refund/rebook procedure started on their end.

For me everything seemed simple enough. Was 1 refund, then 1 charge of same credit card. And about 2 weeks later they suddenly added same amount to the cruise balance that I owe to the travel agency. I guess I can't even get it resolved or call Royal. Have to wait till TA tries to to resolve it. But if it takes hours on the phone line. I'm not sure my TA would be doing that

But all your add-ons were paid anyway? But they still wanted you to pay again? Correct? How did you had it resolved? Some saying the system may cancel the cruise when it gets close to the sail date?

Did you had a balance problem? Or just trying to save money?

That's not the problem. I'm not sure, maybe you've misunderstood the problem of this thread and mine as well. Royal posts the charge of excursions or purchases to the cruise balance. Even though they were paid for. For some reason the system thinking that you owe them money because it sees the refunds, but does not see the payment that followed it. So even though all is paid, especially the cruise. They sort want more money or your cruise is getting canceled!

Thanks for the update. Hopefully my similar problem, gets sorted out as well. Waiting for my TA to email me back. Since I've just recently found out about this problem.

Can you tell us about the update regarding this issue? I was just charged an amount towards my cruise balance for excursions/purchases that were previously charged on my credit card and paid in full. This additional charge were added to balance I owe you my travel agency. I've emailed TA with all the info, waiting for reply back.

As I was explained by TA. It's not Royal system, but only part of it that has to do with Icon. I'm not sure if it's allowed to say on this forums, the company I'm using. But my travel agency is directly connected to Royal. I as a costomer, can by myself see any and all available cabins and can book everything directly by myself. Not those travel agents that deal only through email or calls.