Beci

Good morning from onboard the Celebrity Apex! 
I am so sorry you have had a disappointing experience with one of our advisors. The situation you detail is certainly not the service standard we are known for and I want to follow up with the advisor to address this issue. May I ask you to email me directly at [email protected] or send me a PM here, and we will follow up with you asap.  We know an experience like this will impact your confidence in that advisor,  so we will be very happy to help facilitate a move to another advisor. 
Please know we work very hard to ensure your trust and confidence in us, and we appreciate you letting us know so we can address it and provide additional training to help make the advisors the best they can be.  
If anyone else reading this thread has any feedback on our services or our advisors-  positive, constructive, or just need help - I invite you to always feel free to email me directly or PM me here or on Facebook. 
 

I'm sorry you are having a hard time, and that shouldn't happen. Sometimes a client will contact me before I will check, and then I try and check it right away. But sometimes it just isn't possible to do it quickly. Sometimes you have to call it in and that takes forever. 
Basically you should be able to communicate with your agent properly, and if that isn't happening you should ask for a new agent assignment. Every client is important, it could be that the agent was dealing with something and couldn't check those other reservations right that minute. 
If you'd like to switch agents email [email protected] and they'll reassign you to someone else. 

Hi @Pattycruise,
I am so sorry to read about your experience you noted in this thread.  You are very correct that you should never have to ask, let alone beg an advisor to provide the services they should provide as a norm. 
As a matter of fact regarding price adjustments, we have a proprietary technology that automatically sweeps the cruise lines system and compares to the rate we have for you and if the price is lower, we get a notification so we can proactively adjust. This is a benefit we have added in the last year, so if your advisor didnt provide this, I need to address it with them to improve their services.  If you are willing, would you mind PMing me the advisors name so I can address it? 
Thank you so much for helping us make the company even better! 

Hi @Pattycruise,
I am so sorry to read about your experience you noted in this thread.  You are very correct that you should never have to ask, let alone beg an advisor to provide the services they should provide as a norm. 
As a matter of fact regarding price adjustments, we have a proprietary technology that automatically sweeps the cruise lines system and compares to the rate we have for you and if the price is lower, we get a notification so we can proactively adjust. This is a benefit we have added in the last year, so if your advisor didnt provide this, I need to address it with them to improve their services.  If you are willing, would you mind PMing me the advisors name so I can address it? 
Thank you so much for helping us make the company even better! 

Hi @Pattycruise,
I am so sorry to read about your experience you noted in this thread.  You are very correct that you should never have to ask, let alone beg an advisor to provide the services they should provide as a norm. 
As a matter of fact regarding price adjustments, we have a proprietary technology that automatically sweeps the cruise lines system and compares to the rate we have for you and if the price is lower, we get a notification so we can proactively adjust. This is a benefit we have added in the last year, so if your advisor didnt provide this, I need to address it with them to improve their services.  If you are willing, would you mind PMing me the advisors name so I can address it? 
Thank you so much for helping us make the company even better! 

Good morning from onboard the Celebrity Apex! 
I am so sorry you have had a disappointing experience with one of our advisors. The situation you detail is certainly not the service standard we are known for and I want to follow up with the advisor to address this issue. May I ask you to email me directly at [email protected] or send me a PM here, and we will follow up with you asap.  We know an experience like this will impact your confidence in that advisor,  so we will be very happy to help facilitate a move to another advisor. 
Please know we work very hard to ensure your trust and confidence in us, and we appreciate you letting us know so we can address it and provide additional training to help make the advisors the best they can be.  
If anyone else reading this thread has any feedback on our services or our advisors-  positive, constructive, or just need help - I invite you to always feel free to email me directly or PM me here or on Facebook. 
 

Good morning from onboard the Celebrity Apex! 
I am so sorry you have had a disappointing experience with one of our advisors. The situation you detail is certainly not the service standard we are known for and I want to follow up with the advisor to address this issue. May I ask you to email me directly at [email protected] or send me a PM here, and we will follow up with you asap.  We know an experience like this will impact your confidence in that advisor,  so we will be very happy to help facilitate a move to another advisor. 
Please know we work very hard to ensure your trust and confidence in us, and we appreciate you letting us know so we can address it and provide additional training to help make the advisors the best they can be.  
If anyone else reading this thread has any feedback on our services or our advisors-  positive, constructive, or just need help - I invite you to always feel free to email me directly or PM me here or on Facebook. 
 

@Sharla is the go-to around here.

@Sharla again. [email protected] 

Third vote for @Sharla

Fourth vote for @Sharla She helped me save a good amount of $$$ today on my upcoming cruise.

I'll add @Mattsince this involves one of the site sponsors. He may have contacts. I also use MEI and am sure it will get resolved.

I'm sure Sharla is fantastic, but most of the MEI agents are superstars.
Imagine all they've had to go through over the last 20 months.
 
Sorry you and/or your family are feeling a little slighted; I've felt the same way with previous MEI TAs,
but my current agent, Beth, has been great.   
 

Never heard a complaint for @Sharla and I use Michelle @michelle

Considering the situation and how the MEI agents are basically working for free, I feel like we should be  little bit more understanding. I mean don't get me wrong, to each their own and everyone can feel the way they want. I have had to remind my TA about price drops and that doesn't bother me, if i missed the sale it would have. But maybe this agent is not a right fit, some are more hands on and other's not so much. I suggest asking for another agent, who might better suit your needs.

@Beci

+1 for Michelle
Michelle Cunningham, CTC
Certified Travel Consultant
[email protected]
Off:         571-479-4775  
 Mobile:  703-881-2727

Office Hours: Mon - Fri 9:00 am - 4:00 pm (EST)
        Saturdays by appointment
 
Website:  www.mei-travel.com

Good morning from onboard the Celebrity Apex! 
I am so sorry you have had a disappointing experience with one of our advisors. The situation you detail is certainly not the service standard we are known for and I want to follow up with the advisor to address this issue. May I ask you to email me directly at [email protected] or send me a PM here, and we will follow up with you asap.  We know an experience like this will impact your confidence in that advisor,  so we will be very happy to help facilitate a move to another advisor. 
Please know we work very hard to ensure your trust and confidence in us, and we appreciate you letting us know so we can address it and provide additional training to help make the advisors the best they can be.  
If anyone else reading this thread has any feedback on our services or our advisors-  positive, constructive, or just need help - I invite you to always feel free to email me directly or PM me here or on Facebook. 
 

Good morning from onboard the Celebrity Apex! 
I am so sorry you have had a disappointing experience with one of our advisors. The situation you detail is certainly not the service standard we are known for and I want to follow up with the advisor to address this issue. May I ask you to email me directly at [email protected] or send me a PM here, and we will follow up with you asap.  We know an experience like this will impact your confidence in that advisor,  so we will be very happy to help facilitate a move to another advisor. 
Please know we work very hard to ensure your trust and confidence in us, and we appreciate you letting us know so we can address it and provide additional training to help make the advisors the best they can be.  
If anyone else reading this thread has any feedback on our services or our advisors-  positive, constructive, or just need help - I invite you to always feel free to email me directly or PM me here or on Facebook. 
 

Thats amazing Paul!  Thanks for the @Sharla and MEI shoutout!  We LOVE helping you save money! 

Thats amazing Paul!  Thanks for the @Sharla and MEI shoutout!  We LOVE helping you save money! 

Thats amazing Paul!  Thanks for the @Sharla and MEI shoutout!  We LOVE helping you save money! 

Shout out to Sharla @ MEI Travel!
She has rebooked two upcoming cruises for us over the past month and has saved us almost $1000.
Will probably be sending her a message soon to book another one... 🙂  (FCCs needs to be spent, we are trying but she keeps saving us money!)
Paul

If I had more room on my credit card the answer would be c) --- as many as I can fit on the calendar!   (Dean is lonely)  

Bob, I just saw this thread and wanted to say thanks for the amazing message and for supporting Michelle and MEI-Travel!  We truly appreciate it!