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Beci

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About Beci

  • Birthday September 23

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  • Website URL
    http://www.mei-travel.com

Profile Information

  • Gender
    Female
  • Location
    Seattle, WA
  • Interests
    Cruising, Travel, Disney, Video games, history, pyrotechnics

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  1. Thank YOU so much for the opportunity to get you the right fit! We are excited to help you with your travels!! And we are always here to help --- Fee-Free!!!
  2. Hi Tret, I am so sorry to hear we have let you down and I would like to get some additional info so I can address any issues. Sometimes its a matter of who may be a good fit for a client, other times its a training issue. Either way. Id like to make it right. If you would be willing to give us another shot, I will be happy to personally select a travel advisor for you and I will work with them in tandem to ensure we deliver. Either way, I would appreciate it if you would email me directly at [email protected] with the details of what happened so I can ensure the situation isn't repeated. Thank you!
  3. Thanks for the tag !!
  4. Thanks for the tag Ashley!
  5. Hi Cheryl! SpeedNoodles is right. Our advisors are spread across the US and have their own direct numbers that we share once we assign one to you. We do have a 24/7 message center that will take yoru info and pass it on to us so we can assign an advisor -- that number is 425.396.7505. But -- its much faster if you simply visit www,royalcaribbeanblog.com and fill out the form on the right hand side. That allows us to send the starter info to an advisor and they will be back in touch with you within a couple of hours or less. You can also PM or email me at [email protected] and I am happy to assign someone for you as well. And please know you can reach out directly to us anytime we can be of service!
  6. I am so glad we were able to get things situated for you! AOL is one of the most protective/controlling when it comes to identifying spam and often times they send suspected spam to the dumpster before you even have a chance to review it. Thanks again for reaching out so we could ensure you are taken care of! Have a great day!
  7. Thanks for pinging us Ashley!!! We sure appreciate it so we can help resolve the problem. Have a great day!
  8. Good morning! Our response time at MEI-Travel is usually same day or within 24 hours at the very latest. We have found that some spam filters grab some of our quotes, so please be sure to check in case the quote took a left turn in cyberspace. In the meantime, please email me directly - [email protected] - with your contact info and I will be sure you get a follow up today. Thanks for posting so we have the ability to diagnose the issue and have a great day!
  9. I couldn't have said it better myself!!!!!
  10. Hi! The system enhances our efforts to price protect our clients bookings by sweeping for new prices usually once per day. However Michelles reply was accurate that most MEI team members work in tandem with clients, and its NEVER a bother if you spot an offer before the system does. This is part of the services we provide and we are so proud to save you money!!!
  11. And thats perfect! For those who want to be a part of the process. booking then transferring is the best of both worlds. We are happy to have your back and advocate for you... while checking for the best deals! Thanks for your business!
  12. Thanks John. I am so glad you spoke with David and we will get you with the right advisor that will meet your needs and exceed your expectations. I will follow up with the agent and ensure they receive refreshed training on our rate notifications in case there is some confusion. Please always feel free to reach out to me directly if you have any questions or need help. We want to earn your confidence!
  13. Hi again! The Royal Caribbean Blog community is very important to us! I do tend to spend more time on the live streams myself, and we have several advisors here watching the boards, however please feel free to reach out to me anytime! As far as the sweeps go, its an automated process that comares the cruise lines rate to the rate entered in our system for your category - that unfortunately we don't control the timing. It really does help us ensure we catching as many of the changes as possible, however some offer codes may not be picked up right away. That results in the client sometimes seeing before the advisor is aware due to after hours timing, weekends, etc. Our policy is if we receive a reduction notice its applied at the earliest possible timeframe. Its been a time saver, but your advisor still works hard behind the scenes to watch all the moving part Any other questions? Let me know!
  14. Hi @Pattycruise, I am so sorry to read about your experience you noted in this thread. You are very correct that you should never have to ask, let alone beg an advisor to provide the services they should provide as a norm. As a matter of fact regarding price adjustments, we have a proprietary technology that automatically sweeps the cruise lines system and compares to the rate we have for you and if the price is lower, we get a notification so we can proactively adjust. This is a benefit we have added in the last year, so if your advisor didnt provide this, I need to address it with them to improve their services. If you are willing, would you mind PMing me the advisors name so I can address it? Thank you so much for helping us make the company even better!
  15. Good morning from onboard the Celebrity Apex! I am so sorry you have had a disappointing experience with one of our advisors. The situation you detail is certainly not the service standard we are known for and I want to follow up with the advisor to address this issue. May I ask you to email me directly at [email protected] or send me a PM here, and we will follow up with you asap. We know an experience like this will impact your confidence in that advisor, so we will be very happy to help facilitate a move to another advisor. Please know we work very hard to ensure your trust and confidence in us, and we appreciate you letting us know so we can address it and provide additional training to help make the advisors the best they can be. If anyone else reading this thread has any feedback on our services or our advisors- positive, constructive, or just need help - I invite you to always feel free to email me directly or PM me here or on Facebook.
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