President's Cruise

Royal Caribbean offers updates on refunds, Odyssey of the Seas and the President's Cruise

In:
29Apr2020

There are plenty of questions among cruisers in this time of a global cruise suspension, and Royal Caribbean shed a bit of light on some of these topics.

Earlier on Tuesday, Royal Caribbean Senior Vice President of Sales and Trade Support & Service Vicki Freed took questions from travel agents about a variety of topics that many guests are wondering about.

In addition to announcing a doctor's note is no longer needed for guests who are over 70 years old, a number of hot topics were hit during the question and answer session of the call, and here are the answers provided to concerns many readers have had as well.

Changes to buffets

One agent wanted to know how Royal Caribbean will handle guests going to the buffet once sailings start back up.

Royal Caribbean Director, Post Cruise Guest Relations & Shared Services, Laly Rodriguez, commented, "We're still ironing out some of the different details, as to whether there'll be folks serving. We might have different shifts for our buffets, and have different options taking place in our main dining venues. Those are still being worked out, but as soon as we know, you'll know."

Refunds

A very hot topic is when guests can expect to receive refunds for canceled sailings.

Ms. Rodriguez provided an explanation on the current refund situation, "When we first started with our global suspensions, we anticipated that refunds would take us about 30 days, but given the volume and being able to handle all the volume that we are receiving, it seems that we are closer to a 45 day window."

"We've been able to modify some of our processes, add things that we didn't have in the past, like bots processing the refunds; we've added resources to accounting; we've always been looking to speed this up"

"Your clients should be seeing their refunds in about 45 days, and hopefully with the next batches of suspensions that we've announced, the timing should get tighter and tigher."

In addition to the refunds being processed, Royal Caribbean will be sending a proactive apology communication to guests in order to explain how long it has been taking to get through all of the refunds promised.

"Seaface" mask trademark

Last week, I broke the news of Royal Caribbean's trademark of a name for a sanitary mask, and Ms. Freed was asked if there was any update on what this was all about.

There was not much information to share, but Ms. Freed had this to say, "Other than what I read on the RoyalCaribbeanBlog that we have a patent for it, I don't know anything else about it. I'm sure it will be adorable with Crown and Anchors, and whatever else designs we can come up with."

Ms. Rodriguez elaborated, "This whole situation has made us as a cruise line take on a bunch of other innovations that we've never thought we'd been in the business of taking on."

"This is one of a number of innovations that our team's are exploring as we look forward to safe and healthy and a fun return to cruise. So keep your eyes peeled for more hopefully."

Alaska cruises in 2020

When asked about cruises to Alaska this year, Ms. Freed offered an optimistic attitude, "Alaska's certainly a real possibility that we will be sailing there. The end of July, certainly I'm optimistic.

Pushing back final payment dates

Another question asked was if Royal Caribbean would shorten or change the final payment date due to the current situation.

Royal Caribbean Account Executive Brittany Yochum spoke to this concern, "At this time, we're not pushing back any of our final payment dates, especially because we do have the Cruise with Confidence policy out through the end of August."

Odyssey of the Seas update

Just like readers here, travel partners were curious if Odyssey of the Seas has any kind of update on the progress being made.

Ms. Yochum provided a brief update, "She is still being built, and we are definitely working on our way to still having her be delivered."

President's Cruise

Another question asked as if there would be any changes to Royal Caribbean's President's Cruise on October 25 out of Barcelona on Allure of the Seas.

Royal Caribbean's manager of the Sales Training Team, Renee Didier, answered, "The President's Cruise is still in our scope, and of course we're going to look forward to welcoming our guests onboard. So right now, we are still planning that cruise."

Royal Caribbean announces 2018 President's Cruise sailing

In:
26Jun2017

Royal Caribbean announced today its third President's Cruise, which offers guest the chance to cruise with Royal Caribbean's CEO.

The 2018 President's Cruise will be held on the September 29, 2018 sailing of Harmony of the Seas out of Port Everglades, Florida. Royal Caribbean posted the details to its President's Cruise mini-site.

The cruise will be 7-nights and include a special itinerary, with stops in Nassau, Bahamas, St. Thomas, San Juan, Puerto Rico and Labadee.

The President's Cruise is centered around celebrating its most loyal customers, who get the chance to cruise with Royal Caribbean CEO Michael Bayley, as well as attend special events just for them.

Guests can still book the 2017 President's Cruise, which is a 7 Night Mediterranean Cruise on Freedom of the Seas, September 17, 2017 out of Barcelona, Spain.

 

Patti LaBelle performs for guests aboard Royal Caribbean's Allure of the Seas during President's Cruise

In:
22Sep2016

Guests aboard Royal Caribbean's Allure of the Seas were treated to a special performance by Grammy award-winning legendary artist Patti LaBelle.

The VIP performance was for guests on the first-ever Royal Caribbean President's Cruise that featured President and CEO Michael Bayley

LaBelle was onboard to treat members of the cruise line’s Crown & Anchor Society loyalty program to an exclusive performance of her best hits including “Lady Marmalade,” “New Attitude,” “On My Own” and “You Are My Friend.”

During the special seven-night Caribbean cruise, sailing round-trip from Fort Lauderdale, FL,  guests onboard Allure are visiting popular ports of call including Nassau, The Bahamas; San Juan, Puerto Rico; and Charlotte Amalie, St. Thomas.

Royal Caribbean announces 2017 President's Cruise sailing

In:
20Sep2016

Earlier today, Royal Caribbean confirmed the second President's Cruise and provided which sailing guests can begin booking.

The second President's Cruise will be a 7 Night Mediterranean Cruise on Freedom of the Seas, September 17, 2017 out of Barcelona, Spain.

Royal Caribbean CEO Michael Bayley made the announcement while onboard the first President's Cruise on Allure of the Seas.

The President's Cruise is centered around celebrating its most loyal customers, who get the chance to cruise with Royal Caribbean CEO Michael Bayley, as well as attend special events just for them.

Royal Caribbean changes sail date and itinerary of first ever President's Cruise

In:
04Sep2015

Royal Caribbean Crown and Anchor Society sent an update out to its members that it will be changing the date of its planned 2016 President's Cruise and offer a new itinerary.

The President's Cruise was originally scheduled for September 11, 2016 on Allure of the Seas but has now been changed to September 18, 2016.

Royal Caribbean cites the reason for the change being they received "an overwhelming response to our 'Save the Date' email survey'.

The new itinerary will sail out of Fort Lauderdale, Florida and call in Nassau, Bahamas, an extended call in San Juan, Puerto Rico, and spend the day in Charlotte Amalie, St. Thomas before returning to Fort Lauderdale, Florida.  This is an itinerary that Allure of the Seas has never offered previously.

The President's Cruise is a new event for Royal Caribbean, in which Crown and Anchor Society members have been invited to cruise with Royal Caribbean CEO Michael Bayley and will be invited to exclusive events.