mstrawn1991 Posted March 16 Report Share Posted March 16 For my last cruise, my travel agent (and "best" friend) took my money and didn't book my cruise. I got my money back except for the travel insurance, as his co-worker stated that was what the travel insurance was for. So now I'm wary about whether or not to purchase additional travel insurance. My cruise is in October 2023 and I purchased the insurance offered by the cruise ship, but should I purchase another (or third party) travel insurance? Quote Link to comment Share on other sites More sharing options...
KJones Posted March 16 Report Share Posted March 16 Personally, I would see about cancelling the ship insurance and only go the 3rd party route (I use Allianz). 3rd party policies usually have more/better coverage than those promoted by the cruise lines, particularly for medical and emergency transport. They'll also cover flights, which I don't think RC's policy does. FloatyBoaty, Montemy2419 and DunwoodyDad 3 Quote Link to comment Share on other sites More sharing options...
Ticca Posted March 16 Report Share Posted March 16 16 minutes ago, KJones said: Personally, I would see about cancelling the ship insurance and only go the 3rd party route (I use Allianz). 3rd party policies usually have more/better coverage than those promoted by the cruise lines, particularly for medical and emergency transport. They'll also cover flights, which I don't think RC's policy does. Ditto! That is exactly what my travel agent said. Quote Link to comment Share on other sites More sharing options...
Traveling Mike Posted March 17 Report Share Posted March 17 I always have travel insurance and have collected on it multiple times. Just make sure it is someone you herd of our ask for advice. I have used AIG Travel Guard and currently have annual policy with them and have been happy. Quote Link to comment Share on other sites More sharing options...
Linda R Posted March 17 Report Share Posted March 17 I always use 3rd party insurance. Usually Travel Guard Quote Link to comment Share on other sites More sharing options...
Linda R Posted March 17 Report Share Posted March 17 16 minutes ago, Linda R said: I always use 3rd party insurance. Usually Travel Guard Correction, I use Travel Insured Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted March 17 Report Share Posted March 17 6 hours ago, mstrawn1991 said: For my last cruise, my travel agent (and "best" friend) took my money and didn't book my cruise. I got my money back except for the travel insurance, as his co-worker stated that was what the travel insurance was for. So now I'm wary about whether or not to purchase additional travel insurance. My cruise is in October 2023 and I purchased the insurance offered by the cruise ship, but should I purchase another (or third party) travel insurance? So basically they insured a trip they never bothered to book? Hmmmm. Do you have any proof they actually insured it? Or did they maybe pocket that money? OK, I gotta add on to this. The co worker said that's what the insurance is for. Insuring trips the agent faild to book? That is not what travel insurance is for. Either you are leaving out a detail, or you were scammed out of the insurance money. Agents don't insure trips they have not booked yet. Stinks like a fish. KJones and mstrawn1991 2 Quote Link to comment Share on other sites More sharing options...
mstrawn1991 Posted March 17 Author Report Share Posted March 17 5 hours ago, CanHardlyWait said: So basically they insured a trip they never bothered to book? Hmmmm. Do you have any proof they actually insured it? Or did they maybe pocket that money? OK, I gotta add on to this. The co worker said that's what the insurance is for. Insuring trips the agent faild to book? That is not what travel insurance is for. Either you are leaving out a detail, or you were scammed out of the insurance money. Agents don't insure trips they have not booked yet. Stinks like a fish. I gave the condensed version to save space. I booked the cruise in 11/18 for 1/2020. After he gave me the info I went on RCCL to register my cruise. The number he gave me wouldn’t work. (I have receipts ) For over a year I would ask about it and he would say he would check. A week before the cruise I had still not been able to register!!! I called RCCL and she told me since a travel agent booked the cruise she wasn’t able to give details but she did say it was booked on 11/18/2018 and canceled 11/19/2020! He never told me this! After a threat to call authorities he returned my money except the travel insurance Quote Link to comment Share on other sites More sharing options...
DoomSlayer Posted March 17 Report Share Posted March 17 2 hours ago, mstrawn1991 said: I gave the condensed version to save space. I booked the cruise in 11/18 for 1/2020. After he gave me the info I went on RCCL to register my cruise. The number he gave me wouldn’t work. (I have receipts ) For over a year I would ask about it and he would say he would check. A week before the cruise I had still not been able to register!!! I called RCCL and she told me since a travel agent booked the cruise she wasn’t able to give details but she did say it was booked on 11/18/2018 and canceled 11/19/2020! He never told me this! After a threat to call authorities he returned my money except the travel insurance A good travel agent would have used your credit card to book the cruise with Royal directly. This provides transparency to the customer and prevents things like this from happening as you would have seen the refund from the cancellation on your credit card statement and balance. Your travel agent operated on the line of fraud IMO and should also be responsible for the travel insurance portion. KJones, CanHardlyWait, WAAAYTOOO and 3 others 6 Quote Link to comment Share on other sites More sharing options...
JohnK6404 Posted March 17 Report Share Posted March 17 Thankfully, we've never had to use it (knock on wood), but we've always purchased it from Allianz as they came highly recommended. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Eamon Posted March 17 Report Share Posted March 17 Check if any of your credit cards or accounts offer travel insurance coverage, I have travel insurance through an Aer Lingus card and one of my bank accounts. Quote Link to comment Share on other sites More sharing options...
Zacharius Posted March 17 Report Share Posted March 17 Always insure a higher dollar trip, and always insure it with a third party. Those are my rules. And don't forget travel medical insurance. teddy and mstrawn1991 2 Quote Link to comment Share on other sites More sharing options...
Wheeler825 Posted March 17 Report Share Posted March 17 1 hour ago, Zacharius said: Always insure a higher dollar trip, and always insure it with a third party. Those are my rules. And don't forget travel medical insurance. Any recommendation for travel medical insurance? Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted March 17 Report Share Posted March 17 8 hours ago, mstrawn1991 said: I gave the condensed version to save space. I booked the cruise in 11/18 for 1/2020. After he gave me the info I went on RCCL to register my cruise. The number he gave me wouldn’t work. (I have receipts ) For over a year I would ask about it and he would say he would check. A week before the cruise I had still not been able to register!!! I called RCCL and she told me since a travel agent booked the cruise she wasn’t able to give details but she did say it was booked on 11/18/2018 and canceled 11/19/2020! He never told me this! After a threat to call authorities he returned my money except the travel insurance This was fraud. And possibly insurance fraud as well. I would still go after this individual for fraud for the insurance portion. Which I still question whether they actually even purchased. Did you ever see proof of the insurance? If not your friend just stole that money as well. You still should have gone to the police. Sharla 1 Quote Link to comment Share on other sites More sharing options...
JohnK6404 Posted March 17 Report Share Posted March 17 50 minutes ago, Wheeler825 said: Any recommendation for travel medical insurance? Most carriers that offer "travel" insurance also offer medical expense coverage as part of the policy or as an additional rider/endorsement to the policy, but always double-check (never assume it's included)! As an example, the Allianz plan we purchased for our last cruise included $50K/person in medical expense coverage. You can usually customize the coverage amounts. So, we're covered for both trip cancellation/interruption, etc., and for potential out-of-country/onboard medical expenses under the one policy. Here are some good articles/videos/podcasts by Matt on the topic of travel insurance: https://www.royalcaribbeanblog.com/2019/12/03/video-why-you-should-get-travel-insurance-your-cruise https://www.royalcaribbeanblog.com/podcast/episode-315-travel-insurance-101 https://www.royalcaribbeanblog.com/2022/11/18/should-you-buy-annual-travel-insurance-plans ChessE4, mstrawn1991, Wheeler825 and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
mstrawn1991 Posted March 18 Author Report Share Posted March 18 On 3/17/2023 at 8:16 AM, DoomSlayer said: A good travel agent would have used your credit card to book the cruise with Royal directly. This provides transparency to the customer and prevents things like this from happening as you would have seen the refund from the cancellation on your credit card statement and balance. Your travel agent operated on the line of fraud IMO and should also be responsible for the travel insurance portion. I totally agree! And why he did me this way I will never know. He told me I was lucky I wasn't being sued by HIM because me calling RCCL and asking about the registration number resulted in him losing his commission for that cruise! Granted I know nothing about the travel industry, but I was told my numerous people including other agents, that if you book with a travel agent, only the travel agent can cancel. Bestcee 1 Quote Link to comment Share on other sites More sharing options...
DoomSlayer Posted March 18 Report Share Posted March 18 5 hours ago, mstrawn1991 said: I totally agree! And why he did me this way I will never know. He told me I was lucky I wasn't being sued by HIM because me calling RCCL and asking about the registration number resulted in him losing his commission for that cruise! Wow. Sounds like the only thing he is sorry about is being caught. Bestcee and mstrawn1991 2 Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted March 18 Report Share Posted March 18 6 hours ago, mstrawn1991 said: I totally agree! And why he did me this way I will never know. He told me I was lucky I wasn't being sued by HIM because me calling RCCL and asking about the registration number resulted in him losing his commission for that cruise! Granted I know nothing about the travel industry, but I was told my numerous people including other agents, that if you book with a travel agent, only the travel agent can cancel. I'm confused. If he never booked and paid for it, what commission was there for him to loose? Southern Waters 1 Quote Link to comment Share on other sites More sharing options...
mstrawn1991 Posted March 18 Author Report Share Posted March 18 1 hour ago, CanHardlyWait said: I'm confused. If he never booked and paid for it, what commission was there for him to loose? Exactly! He lied and stole from me. I thought this person was a friend and honest, as I had booked trips with him before. Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted March 19 Report Share Posted March 19 3 hours ago, mstrawn1991 said: Exactly! He lied and stole from me. I thought this person was a friend and honest, as I had booked trips with him before. If he never booked, then there was no commission for him to loose. You don't get commission on trips that aren't booked and paid for. He could not have insured a trip that never existed. Did he show you proof of insurance? That money is in his pocket. I never would have let this go. Is he still in business? Quote Link to comment Share on other sites More sharing options...
mstrawn1991 Posted March 19 Author Report Share Posted March 19 10 hours ago, CanHardlyWait said: If he never booked, then there was no commission for him to loose. You don't get commission on trips that aren't booked and paid for. He could not have insured a trip that never existed. Did he show you proof of insurance? That money is in his pocket. I never would have let this go. Is he still in business? I still have the "confirmation" of the cruise being booked. And yes he is still in business. I will find it and attach it Quote Link to comment Share on other sites More sharing options...
mstrawn1991 Posted March 19 Author Report Share Posted March 19 11jan20 Rhapsody of the Seas - Strawn.pdf Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted March 19 Report Share Posted March 19 17 minutes ago, mstrawn1991 said: 11jan20 Rhapsody of the Seas - Strawn.pdf 95.34 kB · 3 downloads OMG. Wow. Includes insurance and gratuities. We're you told how much they were at the time? Given a breakdown? Fare, insurance, gratuities? Quote Link to comment Share on other sites More sharing options...
mstrawn1991 Posted March 19 Author Report Share Posted March 19 35 minutes ago, CanHardlyWait said: OMG. Wow. Includes insurance and gratuities. We're you told how much they were at the time? Given a breakdown? Fare, insurance, gratuities? No. I trusted this person. Known him since high school. I had booked with him before. I had no reason to question anything. Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted March 19 Report Share Posted March 19 15 minutes ago, mstrawn1991 said: No. I trusted this person. Known him since high school. I had booked with him before. I had no reason to question anything. So how much did he hold back for insurance? Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted March 19 Report Share Posted March 19 14 minutes ago, CanHardlyWait said: So how much did he hold back for insurance? By the way that had a deck number, cabin number, etc. If it was never booked, he made all that up. Fraud! What was his end game? Did he think you would just forget about the trip? Website also looks bogus. And is outdated. Quote Link to comment Share on other sites More sharing options...
mstrawn1991 Posted March 19 Author Report Share Posted March 19 1 hour ago, CanHardlyWait said: By the way that had a deck number, cabin number, etc. If it was never booked, he made all that up. Fraud! What was his end game? Did he think you would just forget about the trip? Website also looks bogus. And is outdated. Quote Link to comment Share on other sites More sharing options...
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