Allen2 Posted December 17, 2022 Report Share Posted December 17, 2022 We just got off the Vision of the Seas - 10 days followed by 11 days. To put these comments in perspective, we have been on 35 RCL cruises and know what to expect. Most areas of the ship were acceptable or better, but the food and service were abysmal! We also know how to complain in private and in a manner seeking results. We discussed issues with four tiers of management, but with no results until day eight of the second cruise! At that point service was impeccable! Dining room issues included: no assigned waiter (told he had back issues, but led to believe Covid), cold food, burned chicken entree, missed courses, wrong entree delivered several times, table not cleared after courses, raw fish entree, incredibly slow service - and many other issues. The Windjammer often had only one side open, dramatically slowing service, along with quality issues. The one bright spot for us was Chops, but we also talked to a husband and wife who waited 35 minutes after seating without having their order taken; they left, although we do not know if they attempted to resolve the issue. Many diners were not pleased with dining room service - and were openly discussing. One surprising bright spot was room service, which was always on time with correct orders! Is this a "one off", or has anyone else experience such a disaster on the Vision? cruisellama 1 Quote Link to comment Share on other sites More sharing options...
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