Vaccine Card Validating

[Sandytrailmix]

Two weeks ago the online check in opened up.  Immediately submitted all info required including vaccine card.  My departure is on May 22, 2022.  My vaccine card status for us is still saying “we are validating your record”. Does it normally take this long to verify vaccine cards?  This is my first cruise since January 2020.

[Vancity Cruiser]

44 minutes ago, Sandytrailmix said:

Two weeks ago the online check in opened up.  Immediately submitted all info required including vaccine card.  My departure is on May 22, 2022.  My vaccine card status for us is still saying “we are validating your record”. Does it normally take this long to verify vaccine cards?  This is my first cruise since January 2020.

Two weeks seems a little long. Usually it is validated or rejected within a week. My wife's was recently rejected after 4 days. Unfortunately it doesn't tell you why but my wife imediately realized it was because the card had has her married name and she travels (passport) under her maiden name. Resent it along with a picture of marriage certificate and it was approved within 24 hours.

Not sure what others are experiencing but 2 weeks seems long.......

[smokeybandit]

With capacities way up right now they may well just be short staffed.

[CruiseMom82]

I don’t remember how long it took for ours to get validated but it was a while. Also, my husband’s vaccine card had the name of the clinic on it for both dates, but mine only had it from one. I was able to get an official record from the health department in our state to submit along with the vaccine card. I’m not sure if this helped things out.

[Sandytrailmix]

2 hours ago, Vancity Cruiser said:

Two weeks seems a little long. Usually it is validated or rejected within a week. My wife's was recently rejected after 4 days. Unfortunately it doesn't tell you why but my wife imediately realized it was because the card had has her married name and she travels (passport) under her maiden name. Resent it along with a picture of marriage certificate and it was approved within 24 hours.

Not sure what others are experiencing but 2 weeks seems long.......

Our names matches our passports, booking information, and vaccine cards. Everything is filled out on our vaccine cards properly.  Perhaps they are short staffed or something.  If there’s a problem with the cards it would be nice to know sooner rather than later since we’re finalizing our plans.  I’ll check again Friday, it’ll be 30 days till cruise day then.

[SpeedNoodles]

I checked into our cruise last Thursday and there still isn't even an option to upload our vaccination records.

[SpeedNoodles]

Anyone know at what point I should expect to have a place to upload our vaccine records on the app?  I feel like it was always available when I checked in for my February cruise, but I don't see it for this upcoming one.  Where in the check in process is it?

[smokeybandit]

19 minutes ago, SpeedNoodles said:

Anyone know at what point I should expect to have a place to upload our vaccine records on the app?  I feel like it was always available when I checked in for my February cruise, but I don't see it for this upcoming one.  Where in the check in process is it?

It's in mine. Though I check in on the website then to go the app for vax cards

[greenline627]

I uploaded photos for my wife and I.

 

[SpeedNoodles]

Helpful, but there's literally no place for it on this check in.

[amymarie78]

On 4/20/2022 at 3:35 PM, SpeedNoodles said:

I checked into our cruise last Thursday and there still isn't even an option to upload our vaccination records.

Ok I am having the same issue and it is starting to concern me everything else with check in is done but when I click the health and safety it just says come back the day before to answer heath questions?

[Atlantix2000]

2 hours ago, amymarie78 said:

Ok I am having the same issue and it is starting to concern me everything else with check in is done but when I click the health and safety it just says come back the day before to answer heath questions?

The health questions ask things like "Have you had a fever in the last week?"  Answering that question a month before the cruise is useless.  Remember, there is no part of the check-in process that must be done in advance.  You can always just show up at the terminal.  

[amymarie78]

4 hours ago, Atlantix2000 said:

The health questions ask things like "Have you had a fever in the last week?"  Answering that question a month before the cruise is useless.  Remember, there is no part of the check-in process that must be done in advance.  You can always just show up at the terminal.  

Oh i understand about the questions it really is not uploading the card that is the issue... not sure why it won't let me do that.

[D Alt]

On 4/20/2022 at 11:45 AM, Sandytrailmix said:

Two weeks ago the online check in opened up.  Immediately submitted all info required including vaccine card.  My departure is on May 22, 2022.  My vaccine card status for us is still saying “we are validating your record”. Does it normally take this long to verify vaccine cards?  This is my first cruise since January 2020.

Same here!! validation in progress it shows. i tried submitting it again, but still says validating

[HeWhoWaits]

16 days from submitting photo of my vaccine card in the app and still "validating." Worst case scenario is they're going to look at the card anyway and it takes a couple extra seconds for them to scan it.

[SpeedNoodles]

Uploading it still isn't even an option for me. 

[Rakaia]

Submitted ours on the 14th of this month (for 5/29 sailing) through the app. All 3 of ours still validating. 

[CFL]

Same here... uploaded on 4/5 and only one in our group of 5 has been validated so far.

[Sandytrailmix]

On 4/20/2022 at 10:45 AM, Sandytrailmix said:

Two weeks ago the online check in opened up.  Immediately submitted all info required including vaccine card.  My departure is on May 22, 2022.  My vaccine card status for us is still saying “we are validating your record”. Does it normally take this long to verify vaccine cards?  This is my first cruise since January 2020.

***UPDATE***

I checked the status this morning and it’s finally validated.

[CruisingNewb]

On 4/22/2022 at 2:33 PM, SpeedNoodles said:

Uploading it still isn't even an option for me. 

Can you post a screen shot?  This is odd.

[SpeedNoodles]

3 hours ago, CruisingNewb said:

Can you post a screen shot?  This is odd.

A screen shot of what's not there? lol

[Fox Forlenza]

It took 2 weeks after we checked in for the vaccine details field to show.  We uploaded and got it approved within 24 hours. Sailing 05/14.

[CruisingNewb]

2 hours ago, SpeedNoodles said:

A screen shot of what's not there? lol

Yes. Lol that’s exactly what I was asking for. Want to see if and how the interface differs from mine. 
 

[SpeedNoodles]

8 minutes ago, CruisingNewb said:

Yes. Lol that’s exactly what I was asking for. Want to see if and how the interface differs from mine. 
 

It looks exactly the same, minus the "Vaccination" section.

[ChanaC]

7 minutes ago, SpeedNoodles said:

It looks exactly the same, minus the "Vaccination" section.

Same for me, sailing on 5/23. I'm hoping it pops up in the next few weeks.

[CruisingNewb]

8 minutes ago, SpeedNoodles said:

It looks exactly the same, minus the "Vaccination" section.

So not exactly the same. Do you have the most current version of the app? I know most people don’t like these types of answers, but delete the app and reinstall it. 

[SpeedNoodles]

I'm not worried. If it does, great.  If not, it won't make that much of a difference at the port.

[SpeedNoodles]

6 minutes ago, CruisingNewb said:

So not exactly the same. Do you have the most current version of the app? I know most people don’t like these types of answers, but delete the app and reinstall it. 

Yes, I've done that.  It's not just me so I'm over it.

[HeWhoWaits]

3 hours ago, SpeedNoodles said:

It looks exactly the same, minus the "Vaccination" section.

Perhaps you're on a cruise where they won't be requiring vaccination records.

 

(I know, I know. Wishful thinking).

[CJS2766]

We cruise on May 20th. Vaccine validation "finally" confirmed a couple of days ago. I was never worried as they will be checking it when you board anyway!