deep1 Posted September 24 Report Share Posted September 24 On one of my computers (My main one). Cant sign in to my Royal accounts through edge or google chrome. Tries to set me up to set a new password but won't accept my email or phone number to start? cruisellama 1 Quote Link to comment Share on other sites More sharing options...
deep1 Posted September 24 Author Report Share Posted September 24 I try to sign in. Then get: we are improving your account. I enter Email and it asks if I want to continue using it. I click yes and it just gives me a red exclamation point. At the phone same thing. I enter and it shows up blank... Cleared cookies and still happens... Quote Link to comment Share on other sites More sharing options...
CruiseGus Posted September 24 Report Share Posted September 24 i have been having trouble today with the web site with multiple browsers. When i called in it seemed the Royal CS agent was having trouble with his end of the system also. Quote Link to comment Share on other sites More sharing options...
Jill Posted September 24 Report Share Posted September 24 I had trouble earlier but eventually got in. Haven’t tried in the past few hours Quote Link to comment Share on other sites More sharing options...
Mark_A Posted September 24 Report Share Posted September 24 i just tried and it worked normally for me (chrome and Windows 11) Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted September 24 Report Share Posted September 24 I had trouble a couple of days ago. I was forced to change my password but everything has been working on since then. cruisellama 1 Quote Link to comment Share on other sites More sharing options...
deep1 Posted September 25 Author Report Share Posted September 25 My other two computers no problem earlier. Now they are problems too and even my App has joined the glitch... My planner purchases and check ins wiped out ad a note now saying can't check in til Oct 6?????? I was already checked n. Did all my time and solarium bistro reservations. Had great deal on WiFi, soda and a couple other purchases... They said they would turn in a ticket? Then said 24 business hours. Is that 3 days plus 2 more? Or what????? Quote Link to comment Share on other sites More sharing options...
deep1 Posted September 25 Author Report Share Posted September 25 Now it says after another thorough cache clear.. "Access Denied" .... Quote Link to comment Share on other sites More sharing options...
BrianB Posted September 25 Report Share Posted September 25 I just checked. Signed in, no problem. I’m on an iPad on the Oasis using Voom. Quote Link to comment Share on other sites More sharing options...
deep1 Posted September 25 Author Report Share Posted September 25 I'm in Jersey and both Chrome and Edge are giving me the same grief on mostly one computer. I could get get on from old back up but not the new main unit... The app on my phone lost all the reservations and check ins I had... Quote Link to comment Share on other sites More sharing options...
Scoular Posted September 25 Report Share Posted September 25 4 hours ago, deep1 said: My other two computers no problem earlier. Now they are problems too and even my App has joined the glitch... My planner purchases and check ins wiped out ad a note now saying can't check in til Oct 6?????? I was already checked n. Did all my time and solarium bistro reservations. Had great deal on WiFi, soda and a couple other purchases... They said they would turn in a ticket? Then said 24 business hours. Is that 3 days plus 2 more? Or what????? That usually means 1 day but Monday-Friday. Quote Link to comment Share on other sites More sharing options...
Vacation Crazy Posted September 25 Report Share Posted September 25 14 hours ago, deep1 said: My other two computers no problem earlier. Now they are problems too and even my App has joined the glitch... My planner purchases and check ins wiped out ad a note now saying can't check in til Oct 6?????? I was already checked n. Did all my time and solarium bistro reservations. Had great deal on WiFi, soda and a couple other purchases... They said they would turn in a ticket? Then said 24 business hours. Is that 3 days plus 2 more? Or what????? You are in our Roll Call for Symphony-Thanksgiving. I think all the check in info was wiped out since the final payment date has changed. We are now showing Oct 6th for check in too. We still have all of our cruise planner purchases though. I hope you get that resolved. Good luck! Quote Link to comment Share on other sites More sharing options...
deep1 Posted September 25 Author Report Share Posted September 25 I basically refreshed the one computer to "new" levels and still nothing... Full reset.... The back ups stil get on. The App for the phone still useless. Quote Link to comment Share on other sites More sharing options...
Bob_KY Posted September 25 Report Share Posted September 25 Web site (chrome) and app (android phone) are working for me. Quote Link to comment Share on other sites More sharing options...
deep1 Posted September 25 Author Report Share Posted September 25 Trued calling them again. Just like other things that require multiple calls same here. This rep had the fix in under a minute... cruisellama 1 Quote Link to comment Share on other sites More sharing options...
ninjakitty Posted September 25 Report Share Posted September 25 19 hours ago, deep1 said: On one of my computers (My main one). Cant sign in to my Royal accounts through edge or google chrome. Tries to set me up to set a new password but won't accept my email or phone number to start? I just signed-in to my account using my chromebook without a problem Quote Link to comment Share on other sites More sharing options...
deep1 Posted September 25 Author Report Share Posted September 25 I will never be a tech guru but appreciate it when someone else is. Other units came back by themselves. My main unit here needed the help. When he said lets "try this" I didn't have a lot of faith cause yesterdays "try this" moves all failed. This one worked instantly... Quote Link to comment Share on other sites More sharing options...
IRMO12HD Posted September 26 Report Share Posted September 26 I'm having the same problem today, just on my PC using Chrome. Incognito works, but not regular Chrome. What did the Tech have you do, @deep1? Quote Link to comment Share on other sites More sharing options...
deep1 Posted September 26 Author Report Share Posted September 26 Had me get to the part where it wanted me to sign in. Then there enter "Royal123 " as my password, once in my account it asked me to do a new password, I entered my old password as my new one and it worked... Quote Link to comment Share on other sites More sharing options...
IRMO12HD Posted September 26 Report Share Posted September 26 And now it's working, after I tried using another browser! deep1 1 Quote Link to comment Share on other sites More sharing options...
deep1 Posted September 26 Author Report Share Posted September 26 4 minutes ago, IRMO12HD said: I guess I'll have to call them tomorrow; I cleared my cache and still have the same issue; I can get to royalcaribbean.com, but when I try to sign in, it just hangs with a huge long string of characters in the URL (starts with https://www.royalcaribbean.com/account/auth/process-token#access_token= and continues with over 20 lines of characters). My RCL app on my phone still works, and I can sign in using Safari.. . . just my PC is proving troublesome. Thanks for the clarification though! I was having that as well... That lead up to ACCESS DENIED... had to get to where it was asking for email and password for his trick to work. IRMO12HD 1 Quote Link to comment Share on other sites More sharing options...
IRMO12HD Posted September 26 Report Share Posted September 26 And now . . . it's working again! I did try using another web browser, so maybe it shocked Chrome into thinking it might be replaced Quote Link to comment Share on other sites More sharing options...
deep1 Posted September 26 Author Report Share Posted September 26 12 hours ago, Vacation Crazy said: You are in our Roll Call for Symphony-Thanksgiving. I think all the check in info was wiped out since the final payment date has changed. We are now showing Oct 6th for check in too. We still have all of our cruise planner purchases though. I hope you get that resolved. Good luck! Got the one issue solved... (Getting in_) That check in stuff really bugs me. Had the set sails all printed. Are they void now? How about our boarding time and the ground transport I hired? Quote Link to comment Share on other sites More sharing options...
deep1 Posted September 26 Author Report Share Posted September 26 5 minutes ago, IRMO12HD said: And now . . . it's working again! I did try using another web browser, so maybe it shocked Chrome into thinking it might be replaced Great... All my units came back fine... The app though still wiped out my check ins and boarding times... I waited up that night to midnight to get the earliest check ins>>> IRMO12HD 1 Quote Link to comment Share on other sites More sharing options...
IRMO12HD Posted September 26 Report Share Posted September 26 @deep1I have read on a couple of other roll calls and some other forums that those who checked in and then had to check in again found that all of their info, to include check in times, had been saved. I've been watching for stories to the contrary, but haven't seen any yet, so am hopeful . . . Quote Link to comment Share on other sites More sharing options...
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