Dee Dee Posted January 31, 2020 Report Share Posted January 31, 2020 I'm onboard Radiance trying to login to Voom on my laptop we are at sea so no internet connection from my provider (should have done it on embarkation day!). When I go into wifi setting and select the ships wifi it says connected but it should be giving me the sign up/log in screen but it's not. I'm using Chrome and hVe used on Royal many times before. Does anyone have any advice on what to do please? Quote Link to comment Share on other sites More sharing options...
KristiZ Posted January 31, 2020 Report Share Posted January 31, 2020 Try navigating to a web page (like Google or something). It should redirect you to the sign up screen. Good luck! RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
F1guynz Posted January 31, 2020 Report Share Posted January 31, 2020 If Kristiz’s advice does not work I recommend taking your laptop down to the Voom team. They will sort it out for you promptly. I have always found them to be very helpful. USCG Teacher, RCIfan1912, KristiZ and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Matt Posted January 31, 2020 Report Share Posted January 31, 2020 Try a webpage like abc.com or cnn.com. It usually kicks off the connection attempt. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted January 31, 2020 Report Share Posted January 31, 2020 I usually type logout.com in the browser when this happens to me and it has a link to sign back in. WAAAYTOOO, Mrs. RoyalMoyal, KristiZ and 2 others 5 Quote Link to comment Share on other sites More sharing options...
teddy Posted January 31, 2020 Report Share Posted January 31, 2020 I had a similar issue with my tablet on the second leg of this b2b. I gave up and went to the Voom desk and they took care of it in less than 5 minutes. Quote Link to comment Share on other sites More sharing options...
Dee Dee Posted February 1, 2020 Author Report Share Posted February 1, 2020 Thank you everyone I finally got logged in! WAAAYTOOO, Mrs. RoyalMoyal, KristiZ and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Hoski Posted February 2, 2020 Report Share Posted February 2, 2020 Last cruise I had to go to the Voom person for my phone. Crazy because I never had a problem before. The guy fixed it in 2 seconds. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Mike Martinez Posted March 7, 2022 Report Share Posted March 7, 2022 I’m cruising on my first day with Royal Caribbean OASIS of The Seas. Purchase the VOOM INTERNET package for 1 device for my computer but had to activate it on my iPhone first, so when imI got back to my cabin at night I tried for hours, but it was frustrating… the login page doesn’t show ever… I did try it with my iPad, first I Logged out from my iPhone, then login on my iPad, then to my wife’s android device, and it worked perfectly on all those devises, but never with my MAC Book Air. Someone at Guest services told me to u si talk my CISCO VPN software, because he assure me that was the right thing to do so it could work… i said it make no sense, the computer is not on VPN unless I’m connected to the internet first and I manually connect to it, but he insisted, so I uninstalled it… and it didn’t work either, I have spend all night trying to connect rebooting my my Mac, checking for browser restrictions… and nothing solves it. they told me to wait until next day to talk to the VOOM person so they could help me. this is really frustrating I just need it to connect to my computer to send files by email and GET some few things done online in order to keep my work running while I’m away. anyone with the same problem got to solve it ? thank you in advance. mike Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 7, 2022 Report Share Posted March 7, 2022 13 minutes ago, Mike Martinez said: I’m cruising on my first day with Royal Caribbean OASIS of The Seas. Purchase the VOOM INTERNET package for 1 device for my computer but had to activate it on my iPhone first, so when imI got back to my cabin at night I tried for hours, but it was frustrating… the login page doesn’t show ever… I did try it with my iPad, first I Logged out from my iPhone, then login on my iPad, then to my wife’s android device, and it worked perfectly on all those devises, but never with my MAC Book Air. Someone at Guest services told me to u si talk my CISCO VPN software, because he assure me that was the right thing to do so it could work… i said it make no sense, the computer is not on VPN unless I’m connected to the internet first and I manually connect to it, but he insisted, so I uninstalled it… and it didn’t work either, I have spend all night trying to connect rebooting my my Mac, checking for browser restrictions… and nothing solves it. they told me to wait until next day to talk to the VOOM person so they could help me. this is really frustrating I just need it to connect to my computer to send files by email and GET some few things done online in order to keep my work running while I’m away. anyone with the same problem got to solve it ? thank you in advance. mike There are a few computer gurus on here, but I don't know if they'll see your message before you can catch up with the VOOM desk in the morning. @twangster, maybe? Quote Link to comment Share on other sites More sharing options...
twangster Posted March 7, 2022 Report Share Posted March 7, 2022 3 hours ago, Mike Martinez said: I’m cruising on my first day with Royal Caribbean OASIS of The Seas. Purchase the VOOM INTERNET package for 1 device for my computer but had to activate it on my iPhone first, so when imI got back to my cabin at night I tried for hours, but it was frustrating… the login page doesn’t show ever… I did try it with my iPad, first I Logged out from my iPhone, then login on my iPad, then to my wife’s android device, and it worked perfectly on all those devises, but never with my MAC Book Air. Someone at Guest services told me to u si talk my CISCO VPN software, because he assure me that was the right thing to do so it could work… i said it make no sense, the computer is not on VPN unless I’m connected to the internet first and I manually connect to it, but he insisted, so I uninstalled it… and it didn’t work either, I have spend all night trying to connect rebooting my my Mac, checking for browser restrictions… and nothing solves it. they told me to wait until next day to talk to the VOOM person so they could help me. this is really frustrating I just need it to connect to my computer to send files by email and GET some few things done online in order to keep my work running while I’m away. anyone with the same problem got to solve it ? thank you in advance. mike Perhaps your MBA has the DNS settings manually entered? Everything needs to be set to auto so your browser can be redirected to the portal. If DNS or proxy settings are set to manual your browser can't redirect properly. I'm a Mac user and have never had an issue on Oasis or any ship. Typing this from my M1 Monterey MacBook on Wonder. I had no issues switching devices and using my Mac. Quote Link to comment Share on other sites More sharing options...
Linz Posted October 4, 2022 Report Share Posted October 4, 2022 那如果不用电脑可以吗?太麻烦了拿电脑?手机可以用VOOM吗? Quote Link to comment Share on other sites More sharing options...
Matt Posted October 4, 2022 Report Share Posted October 4, 2022 This translates to "Can it be done without a computer? Too much trouble to get a computer? Can I use VOOM on my phone?" Yes you can easily log onto the ship's Voom with your phone. Once you connect to the wifi, it will prompt you. teddy 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted October 4, 2022 Report Share Posted October 4, 2022 Matt: Not just a blogger, but a Chinese linguist, too! Matt, USCG Teacher, teddy and 2 others 1 3 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted October 4, 2022 Report Share Posted October 4, 2022 35 minutes ago, smokeybandit said: Matt: Not just a blogger, but a Chinese linguist, too! Nobody can google translate faster than me! WAAAYTOOO, JC Pats, smokeybandit and 1 other 4 Quote Link to comment Share on other sites More sharing options...
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