twangster Posted January 16, 2019 Report Posted January 16, 2019 I had to cancel two refundable bookings. Each had a $250 deposit. The two deposits were charged separately as two distinct $250 charges. Here is how Royal refunded them: Only explanation I can think of is that their credit card agreement must contain some verbiage that provides greater relief for processing multiple credits under specific amounts compared to simply refunding the original charges. Or... their IT department strikes again. Brobbins246 1 Quote
jticarruthers Posted January 16, 2019 Report Posted January 16, 2019 Someone else commented when I made a similar post a year or three ago that they wondered if they credited different things like revenue, taxes, fees, etc. separately since they were assigned to different "departments/accounts" in the RCL system. It was the best explanation I have ever heard .... It is only RCL as far as I know, have had refunds from CCL and NCL and both came back as clean single lines ... no math degrees required to figure out if I had my money back or not. Quote
KJ1231 Posted January 16, 2019 Report Posted January 16, 2019 Maybe they get paid by the transaction.... Quote
WAAAYTOOO Posted January 16, 2019 Report Posted January 16, 2019 I had a similar experience, Twangbot. I had no rational explanation either. So bizarre Quote
Lovetocruise2002 Posted January 16, 2019 Report Posted January 16, 2019 Same. Except ours was cruise planner purchases, not cancelled cruises. Quote
Matt Posted January 17, 2019 Report Posted January 17, 2019 16 hours ago, Lovetocruise2002 said: Same. Except ours was cruise planner purchases, not cancelled cruises. Ah-ha! There's your answer @twangster, it's @Lovetocruise2002 fault! JLMoran and Lovetocruise2002 2 Quote
Lovetocruise2002 Posted January 17, 2019 Report Posted January 17, 2019 7 hours ago, Matt said: Ah-ha! There's your answer @twangster, it's @Lovetocruise2002 fault! Always blaming the poor Canadians! Matt 1 Quote
twangster Posted January 17, 2019 Author Report Posted January 17, 2019 1 hour ago, Lovetocruise2002 said: Always blaming the poor Canadians! Just wait until it's your turn to pay for the next wall. WAAAYTOOO, mom2mybugs, Rose City Cruiser and 4 others 2 5 Quote
Kurtp13 Posted January 18, 2019 Report Posted January 18, 2019 I had multiple odd value refunds from Royal for cruise planner purchases and OBC adjustments due to a canceled cruise. The last one occurred near my final payment date and was an over credit to me. But it was so confusing they couldn't get me a value for the final balance due for almost 4 weeks. My travel agency kept thinking each time I talked to them it would be resolved within the phone call. So I had several calls with 1 hour+ waits on hold. About 5 hours total. Finally I received a final balance number but they didn't sound confident. I paid it. Then on followup call I got another final balance number. And I paid that. Crazy. I now have a final invoice but since I was past the final payment date by weeks I was a little concerned they would cancel despite the issue being their fault. You know like the right hand not knowing what the left is doing. The travel agents couldn't believe it was so complicated and frankly RCCL had me confused as well. Quote
Kurtp13 Posted January 19, 2019 Report Posted January 19, 2019 My agent secured an OBC for the confusion. It was a crazy mess and had me watching everyday to make sure my reservation was still active and not inadvertently cancelled. If I was a new customer I would have had a terrible first impression. I am so looking forward to this cruise so hopefully with this behind me it will be smooth sailing from here on out. mom2mybugs and WAAAYTOOO 2 Quote
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