twangster 26,518 Posted January 16, 2019 Report Share Posted January 16, 2019 I had to cancel two refundable bookings. Each had a $250 deposit. The two deposits were charged separately as two distinct $250 charges. Here is how Royal refunded them: Only explanation I can think of is that their credit card agreement must contain some verbiage that provides greater relief for processing multiple credits under specific amounts compared to simply refunding the original charges. Or... their IT department strikes again. Brobbins246 1 Quote Link to post Share on other sites
jticarruthers 941 Posted January 16, 2019 Report Share Posted January 16, 2019 Someone else commented when I made a similar post a year or three ago that they wondered if they credited different things like revenue, taxes, fees, etc. separately since they were assigned to different "departments/accounts" in the RCL system. It was the best explanation I have ever heard .... It is only RCL as far as I know, have had refunds from CCL and NCL and both came back as clean single lines ... no math degrees required to figure out if I had my money back or not. Quote Link to post Share on other sites
KJ1231 324 Posted January 16, 2019 Report Share Posted January 16, 2019 Maybe they get paid by the transaction.... Quote Link to post Share on other sites
WAAAYTOOO 11,928 Posted January 16, 2019 Report Share Posted January 16, 2019 I had a similar experience, Twangbot. I had no rational explanation either. So bizarre Quote Link to post Share on other sites
Lovetocruise2002 11,215 Posted January 16, 2019 Report Share Posted January 16, 2019 Same. Except ours was cruise planner purchases, not cancelled cruises. Quote Link to post Share on other sites
Matt 11,444 Posted January 17, 2019 Report Share Posted January 17, 2019 16 hours ago, Lovetocruise2002 said: Same. Except ours was cruise planner purchases, not cancelled cruises. Ah-ha! There's your answer @twangster, it's @Lovetocruise2002 fault! JLMoran and Lovetocruise2002 2 Quote Link to post Share on other sites
Hutcherl 85 Posted January 17, 2019 Report Share Posted January 17, 2019 Very bizarre indeed Quote Link to post Share on other sites
Lovetocruise2002 11,215 Posted January 17, 2019 Report Share Posted January 17, 2019 7 hours ago, Matt said: Ah-ha! There's your answer @twangster, it's @Lovetocruise2002 fault! Always blaming the poor Canadians! Matt 1 Quote Link to post Share on other sites
twangster 26,518 Posted January 17, 2019 Author Report Share Posted January 17, 2019 1 hour ago, Lovetocruise2002 said: Always blaming the poor Canadians! Just wait until it's your turn to pay for the next wall. Broons77, Rose City Cruiser, Lovetocruise2002 and 4 others 2 5 Quote Link to post Share on other sites
Kurtp13 42 Posted January 18, 2019 Report Share Posted January 18, 2019 I had multiple odd value refunds from Royal for cruise planner purchases and OBC adjustments due to a canceled cruise. The last one occurred near my final payment date and was an over credit to me. But it was so confusing they couldn't get me a value for the final balance due for almost 4 weeks. My travel agency kept thinking each time I talked to them it would be resolved within the phone call. So I had several calls with 1 hour+ waits on hold. About 5 hours total. Finally I received a final balance number but they didn't sound confident. I paid it. Then on followup call I got another final balance number. And I paid that. Crazy. I now have a final invoice but since I was past the final payment date by weeks I was a little concerned they would cancel despite the issue being their fault. You know like the right hand not knowing what the left is doing. The travel agents couldn't believe it was so complicated and frankly RCCL had me confused as well. Quote Link to post Share on other sites
Kurtp13 42 Posted January 19, 2019 Report Share Posted January 19, 2019 My agent secured an OBC for the confusion. It was a crazy mess and had me watching everyday to make sure my reservation was still active and not inadvertently cancelled. If I was a new customer I would have had a terrible first impression. I am so looking forward to this cruise so hopefully with this behind me it will be smooth sailing from here on out. WAAAYTOOO and mom2mybugs 2 Quote Link to post Share on other sites
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