tdcackler

Now we just need someone from NYC and the riots will start 
And I will add  it's not a Naples pizza 
 

Bad pizza always looks and tastes better while your wearing beer goggles!

You're welcome ? 
I need a special tag line under my name ?

Good on Royal to honor it....imho

This. I have taken great shots with all sorts of good and not so good equipment. I personally like to take a camera with me at times so I don't wear out my phone battery but I often just go with my phone.

This. I have taken great shots with all sorts of good and not so good equipment. I personally like to take a camera with me at times so I don't wear out my phone battery but I often just go with my phone.

Here's the latest ...
 

Here's the latest ...
 

Maybe they won't do anything and just let it stand with zero fanfare.  Everyone will have forgotten about this in a few weeks anyways.

Ditto.  We wouldn't have gotten the package otherwise so if they cancel it, we're no worse off than we were (and Royal made money on us).  
What I don't get is why they didn't shut down the site when they were made aware of the error (i.e if it wasn't a quick adjustment back to the proper price)?  Then they would have a had a lot less angry /disappointed customers when they say "no not honoring" and kept changing their response.  Yes it was a mistake and too good to believe, but they did take our money and process orders so seems like they "should" fulfill.  If they had shut down, then they could have cut their loses and not such an huge impact and not have bad PR as a result.  
Also..if they cancel, I wonder how they are going to handle giving those that already had bookings, the package back at that booked price.  Otherwise, the current price may be more than what they booked at.
Anyways...fingers crossed they just cancel.  We're all anxiously awaiting (but maybe the delay is a good thing as they are reconsidering).

To me it's not about the mistakes. Those happen. But the length of time it was up, that their agents weren't informed and then the "Here, for the confusion you take the same sale that everyone gets" as consideration all add up to a giant pile of garbage for RC. Again, mistakes happen. I remember working retail and having items priced wrong. If I couldn't honor the price marked, I always offered a discount to the customer with an apology and a reason why I couldn't sell it at that price. It's not the mistake, it's how they handle it. 

I honestly could care less about getting the "deal". Just do better in your response. It's communicating a 'I don't care' to the guest which is just bad form.

To me it's not about the mistakes. Those happen. But the length of time it was up, that their agents weren't informed and then the "Here, for the confusion you take the same sale that everyone gets" as consideration all add up to a giant pile of garbage for RC. Again, mistakes happen. I remember working retail and having items priced wrong. If I couldn't honor the price marked, I always offered a discount to the customer with an apology and a reason why I couldn't sell it at that price. It's not the mistake, it's how they handle it. 

I honestly could care less about getting the "deal". Just do better in your response. It's communicating a 'I don't care' to the guest which is just bad form.

Liberty does not offer reservations for shows.

Just kinda a tongue-in-cheek justification for more money lol

I am far less upset about not getting the rate (disappointed, sure. I mean, who doesn't like an outrageously good deal!) than I am about their whole way of dealing with it. The reps made promises they had no business making and the mistake was live for at least 4 hours - probably longer. As someone who has worked in IT, Customer Service and IT Customer Service (call center help desk rep for a major financial institution), the response would have gotten people reprimanded or fired. You don't make promises you can't keep nor do you leave a mistake like that up for hours on end. At least turn purchasing off and direct people to call in for those purchases where they can be told it is a mistake.

It's not a clown car, it's a clown SHIP!

They were supposed to be, but their cruises were cancelled.

Hijack away! ?

Perhaps. I last worked in front line CS 7 years ago. If we gave out wrong information (and it happened - I did quality assurance for our team and caught agents giving out wrong information from time to time), we would get a friendly reminder, then a lecture, then a write up, then fired. We did fire a guy who intentionally gave out wrong information. Hard to believe that it's gone downhill that fast.

And I get that the agents were getting pressured by customers to give an answer. They still need to be trained on how to deal with these types of situations.

Other cruise lines don't seem to have an issue with knowing drinking habits, and pricing the package at one price before you step onboard.
I find the Royal process of buying, watching for a sale, cancelling, purchasing, and repeating tedious. But, as a sale can have a significant cost savings I do it. I would much rather know that for my upcoming Serenade voyage the price is $XX.XX per day vs checking daily on sales.
I also wonder what type of transaction costs they have to eat because people do this; on my last Transatlantic voyage we purchased and cancelled the beverage package five times, because rates would drop, and it was a better deal.

I am far less upset about not getting the rate (disappointed, sure. I mean, who doesn't like an outrageously good deal!) than I am about their whole way of dealing with it. The reps made promises they had no business making and the mistake was live for at least 4 hours - probably longer. As someone who has worked in IT, Customer Service and IT Customer Service (call center help desk rep for a major financial institution), the response would have gotten people reprimanded or fired. You don't make promises you can't keep nor do you leave a mistake like that up for hours on end. At least turn purchasing off and direct people to call in for those purchases where they can be told it is a mistake.

I am far less upset about not getting the rate (disappointed, sure. I mean, who doesn't like an outrageously good deal!) than I am about their whole way of dealing with it. The reps made promises they had no business making and the mistake was live for at least 4 hours - probably longer. As someone who has worked in IT, Customer Service and IT Customer Service (call center help desk rep for a major financial institution), the response would have gotten people reprimanded or fired. You don't make promises you can't keep nor do you leave a mistake like that up for hours on end. At least turn purchasing off and direct people to call in for those purchases where they can be told it is a mistake.

I am far less upset about not getting the rate (disappointed, sure. I mean, who doesn't like an outrageously good deal!) than I am about their whole way of dealing with it. The reps made promises they had no business making and the mistake was live for at least 4 hours - probably longer. As someone who has worked in IT, Customer Service and IT Customer Service (call center help desk rep for a major financial institution), the response would have gotten people reprimanded or fired. You don't make promises you can't keep nor do you leave a mistake like that up for hours on end. At least turn purchasing off and direct people to call in for those purchases where they can be told it is a mistake.

I am far less upset about not getting the rate (disappointed, sure. I mean, who doesn't like an outrageously good deal!) than I am about their whole way of dealing with it. The reps made promises they had no business making and the mistake was live for at least 4 hours - probably longer. As someone who has worked in IT, Customer Service and IT Customer Service (call center help desk rep for a major financial institution), the response would have gotten people reprimanded or fired. You don't make promises you can't keep nor do you leave a mistake like that up for hours on end. At least turn purchasing off and direct people to call in for those purchases where they can be told it is a mistake.

I am far less upset about not getting the rate (disappointed, sure. I mean, who doesn't like an outrageously good deal!) than I am about their whole way of dealing with it. The reps made promises they had no business making and the mistake was live for at least 4 hours - probably longer. As someone who has worked in IT, Customer Service and IT Customer Service (call center help desk rep for a major financial institution), the response would have gotten people reprimanded or fired. You don't make promises you can't keep nor do you leave a mistake like that up for hours on end. At least turn purchasing off and direct people to call in for those purchases where they can be told it is a mistake.