deep1

This is the same continued problems with FCC's that never were supposed to even be FCCs...  About two years and its still a problem. 
 

I'm the CEO and principal shareholder in a company. If his reps are going to call me by my first name instead of Mister ******** or "Sir" (Which I don't mind). I'm going to return the favor. 😄 My dad was a Fortune 500 CEO and he preferred people to call him by his first name. Old habits are hard to break. We have enough formality in our world. Easing up facilitates effective dialog. 
 
 

I'm the CEO and principal shareholder in a company. If his reps are going to call me by my first name instead of Mister ******** or "Sir" (Which I don't mind). I'm going to return the favor. 😄 My dad was a Fortune 500 CEO and he preferred people to call him by his first name. Old habits are hard to break. We have enough formality in our world. Easing up facilitates effective dialog. 
 
 

Some might remember my months long fight to get control of an FCC issued to my Fiancé's daughter in error from a cancelled cruise years back.  We had that matter solved or so I was told. Tried to put it to work a couple months ago on Oasis but there was a glitch. They said they fixed. Tried to use it a few days ago for Alaska booking. Glitch again. Got with the right people and rather than re-issue as FCC they were going to refund. That hit my bank account yesterday morning.  
So that should  be that... Looked at my booking that I paid in full the other day and now it shows "Balance due" for the same amount as the refund! I called and they claimed that I redeemed it "on a cruise that was cancelled and it was issued for" and they want it back!!!!!! So rather than notify me they took money from my paid in full booking to take the refund money back?  That would be like going into someone's bank account with no notification or permissions to pay for something unrelated to that account.
About the FCCs involved: I couldn't apply it ever because it was issued to a minor in error and not in my name. That only was resolved a couple months ago and this was the first booking since! So, no it had never been applied to anything. Do I throw up my hands and give in or do I spend countless hours on the phone spinning my wheels?  Glitch after glitch, steady stream of mistakes, never in clients favor. At what point does "loyal to royal" go out the window!???? 

I'm the CEO and principal shareholder in a company. If his reps are going to call me by my first name instead of Mister ******** or "Sir" (Which I don't mind). I'm going to return the favor. 😄 My dad was a Fortune 500 CEO and he preferred people to call him by his first name. Old habits are hard to break. We have enough formality in our world. Easing up facilitates effective dialog. 
 
 

Yes I just thought it was “chummy” of you to call him Mike.

Mike as in Michael Bayley - the m in [email protected] email you suggested!

this type thing would drive me batty. On principle I would likely spend whatever time it took to feel I'd reached a satisfactory resolution. (BTW I dont advise you have the same viewpoint on that I do lol)
I have a semi-humorous FCC story. We had a couple of cruises cxd during covid, all of them with multiple of our kids on them. One had my sons friend (both minors). *As far as I can tell* (and I looked pretty closely because I'm like that) they issued the friends FCC in my sons name.
Now, whether or not I got the full 125% I am not really sure.  It was issued in what felt like 20 different credits between fare/packages.  
The semi-humorous part just happened last week or so. I sent my C&A numbers of my wife and I to their social media thinking they could see if we had any FCC left.  They replied that all FCC had been used.  I then got one of their 'why not use your FCC credit on one of these great cruises!' emails.  That email had a certificate number and an amount of $212.  I was able to call in and get that FCC applied to a booking I have for this August.

Just give Crown & Anchor a call directly at (800) 526-9723.  They should be able to fix you up.   

Email CEO?

Some might remember my months long fight to get control of an FCC issued to my Fiancé's daughter in error from a cancelled cruise years back.  We had that matter solved or so I was told. Tried to put it to work a couple months ago on Oasis but there was a glitch. They said they fixed. Tried to use it a few days ago for Alaska booking. Glitch again. Got with the right people and rather than re-issue as FCC they were going to refund. That hit my bank account yesterday morning.  
So that should  be that... Looked at my booking that I paid in full the other day and now it shows "Balance due" for the same amount as the refund! I called and they claimed that I redeemed it "on a cruise that was cancelled and it was issued for" and they want it back!!!!!! So rather than notify me they took money from my paid in full booking to take the refund money back?  That would be like going into someone's bank account with no notification or permissions to pay for something unrelated to that account.
About the FCCs involved: I couldn't apply it ever because it was issued to a minor in error and not in my name. That only was resolved a couple months ago and this was the first booking since! So, no it had never been applied to anything. Do I throw up my hands and give in or do I spend countless hours on the phone spinning my wheels?  Glitch after glitch, steady stream of mistakes, never in clients favor. At what point does "loyal to royal" go out the window!???? 

Yes I think there is a point at which, for the sake of your sanity, you may have to let it go.  It’s not for me to say if the amount due is or isn’t worth it.  Have you tried emailing [email protected]?  My brother and I were able to get a timely and very gracious response from someone on the team there.
Best of luck whatever you decide.

Some might remember my months long fight to get control of an FCC issued to my Fiancé's daughter in error from a cancelled cruise years back.  We had that matter solved or so I was told. Tried to put it to work a couple months ago on Oasis but there was a glitch. They said they fixed. Tried to use it a few days ago for Alaska booking. Glitch again. Got with the right people and rather than re-issue as FCC they were going to refund. That hit my bank account yesterday morning.  
So that should  be that... Looked at my booking that I paid in full the other day and now it shows "Balance due" for the same amount as the refund! I called and they claimed that I redeemed it "on a cruise that was cancelled and it was issued for" and they want it back!!!!!! So rather than notify me they took money from my paid in full booking to take the refund money back?  That would be like going into someone's bank account with no notification or permissions to pay for something unrelated to that account.
About the FCCs involved: I couldn't apply it ever because it was issued to a minor in error and not in my name. That only was resolved a couple months ago and this was the first booking since! So, no it had never been applied to anything. Do I throw up my hands and give in or do I spend countless hours on the phone spinning my wheels?  Glitch after glitch, steady stream of mistakes, never in clients favor. At what point does "loyal to royal" go out the window!???? 

Some might remember my months long fight to get control of an FCC issued to my Fiancé's daughter in error from a cancelled cruise years back.  We had that matter solved or so I was told. Tried to put it to work a couple months ago on Oasis but there was a glitch. They said they fixed. Tried to use it a few days ago for Alaska booking. Glitch again. Got with the right people and rather than re-issue as FCC they were going to refund. That hit my bank account yesterday morning.  
So that should  be that... Looked at my booking that I paid in full the other day and now it shows "Balance due" for the same amount as the refund! I called and they claimed that I redeemed it "on a cruise that was cancelled and it was issued for" and they want it back!!!!!! So rather than notify me they took money from my paid in full booking to take the refund money back?  That would be like going into someone's bank account with no notification or permissions to pay for something unrelated to that account.
About the FCCs involved: I couldn't apply it ever because it was issued to a minor in error and not in my name. That only was resolved a couple months ago and this was the first booking since! So, no it had never been applied to anything. Do I throw up my hands and give in or do I spend countless hours on the phone spinning my wheels?  Glitch after glitch, steady stream of mistakes, never in clients favor. At what point does "loyal to royal" go out the window!???? 

Twice... Once in Alaska and once at Coco Cay. Yes a collapsible spin rod. Yellow bucktail jig in Bahamas and a silver spoon jig in Alaska. They wanted to yell that I had no fishing license but each time I had obtained before getting there... 😄
 
 

Getting yelled at for fishing off my balcony... 😄
 

We did our own thing years ago, but through a private company.  It is quite a ways out so you would probably need to arrange a taxi that would wait.  But as you note, the official closing time on Sunday is 5pm so it is closed even before the tour leaves. The park officially closes 1 hours after that, so whatever they have arranged is a special arrangement.  The place has a lot to offer besides flowers as it is a quite a marvel how they transformed this area.  It is kind of a shame that they have scheduled this mandatory stop with such short hours (a friend of ours on a Carnival ship gets into port even later than yours), and you don't get the opportunity to actually visit Victoria.  

Getting yelled at for fishing off my balcony... 😄
 

Getting yelled at for fishing off my balcony... 😄
 

Getting yelled at for fishing off my balcony... 😄
 

Getting yelled at for fishing off my balcony... 😄
 

Getting yelled at for fishing off my balcony... 😄
 

I booked a cruise one time late in the evening and we ended the call close to the time that Costco Travel closes.  I looked over all the paperwork the next morning to find that I actually booked the cruise for the wrong year.  I was so nervous until they opened and once they called RC is was no problem to correct.  There was no charge which I expected so that was a nice surprise.

Getting yelled at for fishing off my balcony... 😄
 

Twice... Once in Alaska and once at Coco Cay. Yes a collapsible spin rod. Yellow bucktail jig in Bahamas and a silver spoon jig in Alaska. They wanted to yell that I had no fishing license but each time I had obtained before getting there... 😄