jupiter03

Update: I didn't hear back from TA after a few days and asked Royal and they said she did nothing as usual, so I went ahead and requested that Royal transfer all my bookings back to me. They were surprisingly quick. They sent me an email that said they were able to transfer the bookings, except the one I was trying to lift and shift, as that was paid in full. ARRGGHH! Does anybody else have any other suggestions? Royal agreed with all your suggestions to email [email protected] , but I don't know why they suggested it if they knew it couldn't be done. What a waste of everybody's time.
While 2 of our 3 isn't bad, I've hit the wall and I'm going to just give up on the lift and shift and see if I can get my TA to just cancel for a refund. Most of this cruise was paid with FCCs, so I assume those will get reissued at to me at some point. 

I've come to realize I'd make a bad TA.  Everytime a client asked for a cruise booking I'd be like... "That's a nice cruise. I better book that one too!".  Then I'd be on cruises all the time and never available to service my clients.  

The bottom line is that she needs to be responsive to you and she has not been.  Don't overthink this.  She obviously has something that is preventing her from giving you her full attention.

I can't believe no one has suggested 

I'm so frustrated with my TA that I just want to scream. She has become so unresponsive and unhelpful that I've reached my breaking point. 
My June 2021 cruise was cancelled on April 8. I reached out immediately and asked her to lift and shift. I checked the next day and the cruise I wanted had sold out of my rooms.  Checked with her, no that wasn't ours - she made the request by form and they'll process it when done. I asked her if she could call and lift to my second choice cruise and speed it up, but she said she had to use the form. She said it would take a few days.
A few days pass, no response yet. I email her, and ask her to put a hold on the cabin I want before it disappears, like everybody suggested on this board. She says it's not processed yet and she'll check on it. No mention of putting a hold. Cabins are still showing as available when I check.
A week later, I check again, same begging about putting a hold and calling.  No response, so I facebook messenger royal. They say that the only record they have of my lift and shift is her calling to see if it's eligible for lift and shift. Royal responded it was, but never heard back from her. Royal said that she should call them ASAP and take care of it over the phone.  I immediately sent an email begging her to call them. No response. I check with Royal again about what to do. They say to ask her to call or ask another agent if she can't do it. I send several begging emails, as we've now missed the April 22 lift-and-shift deadline. She finally emails me back today, apologizes as my emails landed in her spam (which seems to always be her excuse) and tells me to just call them myself.
I've already tried! They will not talk to me.  I can't do anything! I contact royal again and they say they'll send her an email to call them, but then I ask about the deadline and they're like, Oh yeah. We'll have to look into this. I haven't had much luck with them ever returning with an update...I remember it took about 4 months of weekly messages about my missing FCC before I finally got a resolution.
Anyway, this is a long saga, but I'm just so frustrated. I have this cancelled sailing and two more sailings in 2022 with her. Is there a process for getting your sailings back or transferring to another TA? Can anything be done with about a terrible TA?

Thank you all so much for your advice. Thanks for the explicit directions too. I will definitely try this tactic if things don't get resolved in the next week.
I often waffle between whether I'm being too demanding or being a sucker. I've been using the same TA since 2014 and we've had several successful cruises together. She was always very responsive. But ever since early 2020, it's been all downhill. So many problems, so many promises to be patient and she'll send updates. There were never any updates and I would feel like a sucker. At first I'd check every week, then every month. I understand that her business has taken a major hit with the no sail order and I don't want to punish her further, but this response was so terrible that I just give up. It's the straw the broke the camel's back.
I did send her an email asking her to release the booking. She wrote back that she's just been overwhelmed by the hundreds of cruise emails she gets every day. (so..many...excuses) She then said she'll try to get to it today. By get to, I have no idea whether she means "release the booking" or "call royal for the F&S".  Either would be good for me. Since it's Friday afternoon, I don't have much hope. 

Thank you all so much for your advice. Thanks for the explicit directions too. I will definitely try this tactic if things don't get resolved in the next week.
I often waffle between whether I'm being too demanding or being a sucker. I've been using the same TA since 2014 and we've had several successful cruises together. She was always very responsive. But ever since early 2020, it's been all downhill. So many problems, so many promises to be patient and she'll send updates. There were never any updates and I would feel like a sucker. At first I'd check every week, then every month. I understand that her business has taken a major hit with the no sail order and I don't want to punish her further, but this response was so terrible that I just give up. It's the straw the broke the camel's back.
I did send her an email asking her to release the booking. She wrote back that she's just been overwhelmed by the hundreds of cruise emails she gets every day. (so..many...excuses) She then said she'll try to get to it today. By get to, I have no idea whether she means "release the booking" or "call royal for the F&S".  Either would be good for me. Since it's Friday afternoon, I don't have much hope. 

I'm so frustrated with my TA that I just want to scream. She has become so unresponsive and unhelpful that I've reached my breaking point. 
My June 2021 cruise was cancelled on April 8. I reached out immediately and asked her to lift and shift. I checked the next day and the cruise I wanted had sold out of my rooms.  Checked with her, no that wasn't ours - she made the request by form and they'll process it when done. I asked her if she could call and lift to my second choice cruise and speed it up, but she said she had to use the form. She said it would take a few days.
A few days pass, no response yet. I email her, and ask her to put a hold on the cabin I want before it disappears, like everybody suggested on this board. She says it's not processed yet and she'll check on it. No mention of putting a hold. Cabins are still showing as available when I check.
A week later, I check again, same begging about putting a hold and calling.  No response, so I facebook messenger royal. They say that the only record they have of my lift and shift is her calling to see if it's eligible for lift and shift. Royal responded it was, but never heard back from her. Royal said that she should call them ASAP and take care of it over the phone.  I immediately sent an email begging her to call them. No response. I check with Royal again about what to do. They say to ask her to call or ask another agent if she can't do it. I send several begging emails, as we've now missed the April 22 lift-and-shift deadline. She finally emails me back today, apologizes as my emails landed in her spam (which seems to always be her excuse) and tells me to just call them myself.
I've already tried! They will not talk to me.  I can't do anything! I contact royal again and they say they'll send her an email to call them, but then I ask about the deadline and they're like, Oh yeah. We'll have to look into this. I haven't had much luck with them ever returning with an update...I remember it took about 4 months of weekly messages about my missing FCC before I finally got a resolution.
Anyway, this is a long saga, but I'm just so frustrated. I have this cancelled sailing and two more sailings in 2022 with her. Is there a process for getting your sailings back or transferring to another TA? Can anything be done with about a terrible TA?

Thank you all so much for your advice. Thanks for the explicit directions too. I will definitely try this tactic if things don't get resolved in the next week.
I often waffle between whether I'm being too demanding or being a sucker. I've been using the same TA since 2014 and we've had several successful cruises together. She was always very responsive. But ever since early 2020, it's been all downhill. So many problems, so many promises to be patient and she'll send updates. There were never any updates and I would feel like a sucker. At first I'd check every week, then every month. I understand that her business has taken a major hit with the no sail order and I don't want to punish her further, but this response was so terrible that I just give up. It's the straw the broke the camel's back.
I did send her an email asking her to release the booking. She wrote back that she's just been overwhelmed by the hundreds of cruise emails she gets every day. (so..many...excuses) She then said she'll try to get to it today. By get to, I have no idea whether she means "release the booking" or "call royal for the F&S".  Either would be good for me. Since it's Friday afternoon, I don't have much hope. 

Thank you all for your responses. I didn't realize Royal can just release these back to me. They made it sound like they are under a contract with the TA and that's why they can't speak to me or do anything I request, as it has to go through her. I'll try and see if I can get my TA to voluntarily release this one back to me so I can take care of it.

That's a good question. I get automated emails from her every once in a while from cruise one (https://www.cruiseone.com/travel/HomePage.html) which I would guess is the parent company. From her linked in, it sounds like she owns her own business and is probably the only person working there. I did ask her to have another agent handle it if she was too busy, but she conveniently ignored that too.
 

I'm so frustrated with my TA that I just want to scream. She has become so unresponsive and unhelpful that I've reached my breaking point. 
My June 2021 cruise was cancelled on April 8. I reached out immediately and asked her to lift and shift. I checked the next day and the cruise I wanted had sold out of my rooms.  Checked with her, no that wasn't ours - she made the request by form and they'll process it when done. I asked her if she could call and lift to my second choice cruise and speed it up, but she said she had to use the form. She said it would take a few days.
A few days pass, no response yet. I email her, and ask her to put a hold on the cabin I want before it disappears, like everybody suggested on this board. She says it's not processed yet and she'll check on it. No mention of putting a hold. Cabins are still showing as available when I check.
A week later, I check again, same begging about putting a hold and calling.  No response, so I facebook messenger royal. They say that the only record they have of my lift and shift is her calling to see if it's eligible for lift and shift. Royal responded it was, but never heard back from her. Royal said that she should call them ASAP and take care of it over the phone.  I immediately sent an email begging her to call them. No response. I check with Royal again about what to do. They say to ask her to call or ask another agent if she can't do it. I send several begging emails, as we've now missed the April 22 lift-and-shift deadline. She finally emails me back today, apologizes as my emails landed in her spam (which seems to always be her excuse) and tells me to just call them myself.
I've already tried! They will not talk to me.  I can't do anything! I contact royal again and they say they'll send her an email to call them, but then I ask about the deadline and they're like, Oh yeah. We'll have to look into this. I haven't had much luck with them ever returning with an update...I remember it took about 4 months of weekly messages about my missing FCC before I finally got a resolution.
Anyway, this is a long saga, but I'm just so frustrated. I have this cancelled sailing and two more sailings in 2022 with her. Is there a process for getting your sailings back or transferring to another TA? Can anything be done with about a terrible TA?

Thank you all for your responses. I didn't realize Royal can just release these back to me. They made it sound like they are under a contract with the TA and that's why they can't speak to me or do anything I request, as it has to go through her. I'll try and see if I can get my TA to voluntarily release this one back to me so I can take care of it.

I'm so frustrated with my TA that I just want to scream. She has become so unresponsive and unhelpful that I've reached my breaking point. 
My June 2021 cruise was cancelled on April 8. I reached out immediately and asked her to lift and shift. I checked the next day and the cruise I wanted had sold out of my rooms.  Checked with her, no that wasn't ours - she made the request by form and they'll process it when done. I asked her if she could call and lift to my second choice cruise and speed it up, but she said she had to use the form. She said it would take a few days.
A few days pass, no response yet. I email her, and ask her to put a hold on the cabin I want before it disappears, like everybody suggested on this board. She says it's not processed yet and she'll check on it. No mention of putting a hold. Cabins are still showing as available when I check.
A week later, I check again, same begging about putting a hold and calling.  No response, so I facebook messenger royal. They say that the only record they have of my lift and shift is her calling to see if it's eligible for lift and shift. Royal responded it was, but never heard back from her. Royal said that she should call them ASAP and take care of it over the phone.  I immediately sent an email begging her to call them. No response. I check with Royal again about what to do. They say to ask her to call or ask another agent if she can't do it. I send several begging emails, as we've now missed the April 22 lift-and-shift deadline. She finally emails me back today, apologizes as my emails landed in her spam (which seems to always be her excuse) and tells me to just call them myself.
I've already tried! They will not talk to me.  I can't do anything! I contact royal again and they say they'll send her an email to call them, but then I ask about the deadline and they're like, Oh yeah. We'll have to look into this. I haven't had much luck with them ever returning with an update...I remember it took about 4 months of weekly messages about my missing FCC before I finally got a resolution.
Anyway, this is a long saga, but I'm just so frustrated. I have this cancelled sailing and two more sailings in 2022 with her. Is there a process for getting your sailings back or transferring to another TA? Can anything be done with about a terrible TA?

Thank you everyone. Just wanted to make sure I didn't have the wrong expectations.
Thanks for Michelle's contact info. I'll get in touch.

If they are still asking for the full deposit, I see no need to try to use the FCC at this point. I wouldn't be surprised if they end up extending the data again and I'll just wait. Thanks for all the advice, everyone!

Yes, this has happened to me too. I cancelled a cruise in July 2020, got FCC and taxes back for 1 out of 3 passengers. I have contacted my TA numerous times and I've also contacted royal directly on Facebook. Each time they tell me someone is working on it. I have checked in every month since then and I don't think anybody is working on it. I am so tired of nagging. It's literally been months and nobody can tell me what's going on or how to fix it. Every time I think about nagging my TA again, royal cancels another round and I feel so bad for the TAs.

I double book for spring break cruises every year, as I never know which week in March it will be. I've gotten burned on my 2022 cruises though. I had booked refundable fares on Allure when it was supposed to come to Galveston and they automatically got moved to non-refundable Liberty of the Seas cruises when the Allure got cancelled.  My TA hasn't been able to fix it (yet).  I keep nagging and last time I checked she said Royal was focused on all the 2020/2021 cancellations and wouldn't get to it until later. The school schedules came out a few weeks ago and I wish I could cancel the latter one and get my $ back. I don't really want any more FCC that I can't use.

I double book for spring break cruises every year, as I never know which week in March it will be. I've gotten burned on my 2022 cruises though. I had booked refundable fares on Allure when it was supposed to come to Galveston and they automatically got moved to non-refundable Liberty of the Seas cruises when the Allure got cancelled.  My TA hasn't been able to fix it (yet).  I keep nagging and last time I checked she said Royal was focused on all the 2020/2021 cancellations and wouldn't get to it until later. The school schedules came out a few weeks ago and I wish I could cancel the latter one and get my $ back. I don't really want any more FCC that I can't use.

Thanks Matt! You're the best!

Has this happened to anyone else? I always book refundable cruises since I book them years ahead of time and am never sure what might happen.
I had two spring break cruises booked for Mar 2021 on Liberty, but they were cancelled earlier this year for the expected drydock. Royal allowed me to move one to June 2021 on the Liberty and one to Mar2021 on Adventure, each with some OBC for my inconvenience. When the Liberty drydock was cancelled and the original cruises returned to be able to book, I cancelled the Adventure cruise and rebooked my original Mar2021 Liberty cruise. However, it turned out that both cruises had been converted to non-refundable fares, which was in very fine print of the invoices Royal provided.  So instead of receiving a refund, I have received a $150 refund and $100 FCC. I have no idea what happened to the rest of deposit ($500) and nobody can tell me.
This made me look through the fine print of my other invoices and this has also happened to the two Allure of the Seas cruises I booked for Mar2022, which were cancelled (so sad!) and automatically changed to analogous Liberty cruises. Both were originally refundable and now both are non-refundable. To add insult to injury, one of them was not price protected according to the invoice and is much higher than my original booking. 
I know that Royal is super busy with the endless cancellations, but I'm pretty annoyed with these mistakes and how long it's taking to fix.  It's been several weeks since I first noticed all these errors and none have been corrected yet. My TA is always talking about how behind Royal is, but something like this seems like it should be an easy fix for something that is obviously their mistake. Did this happen to anybody else and does anybody have any advice? I don't want to keep bothering my TA so that she keeps bothering Royal, but I don't want to fall through the cracks.
 

Has this happened to anyone else? I always book refundable cruises since I book them years ahead of time and am never sure what might happen.
I had two spring break cruises booked for Mar 2021 on Liberty, but they were cancelled earlier this year for the expected drydock. Royal allowed me to move one to June 2021 on the Liberty and one to Mar2021 on Adventure, each with some OBC for my inconvenience. When the Liberty drydock was cancelled and the original cruises returned to be able to book, I cancelled the Adventure cruise and rebooked my original Mar2021 Liberty cruise. However, it turned out that both cruises had been converted to non-refundable fares, which was in very fine print of the invoices Royal provided.  So instead of receiving a refund, I have received a $150 refund and $100 FCC. I have no idea what happened to the rest of deposit ($500) and nobody can tell me.
This made me look through the fine print of my other invoices and this has also happened to the two Allure of the Seas cruises I booked for Mar2022, which were cancelled (so sad!) and automatically changed to analogous Liberty cruises. Both were originally refundable and now both are non-refundable. To add insult to injury, one of them was not price protected according to the invoice and is much higher than my original booking. 
I know that Royal is super busy with the endless cancellations, but I'm pretty annoyed with these mistakes and how long it's taking to fix.  It's been several weeks since I first noticed all these errors and none have been corrected yet. My TA is always talking about how behind Royal is, but something like this seems like it should be an easy fix for something that is obviously their mistake. Did this happen to anybody else and does anybody have any advice? I don't want to keep bothering my TA so that she keeps bothering Royal, but I don't want to fall through the cracks.
 

@lh193 My understanding is that they apply the FCC you are using to the cruise, if the cruise is less than the FCC, they will reissue a new FCC in the remaining amount after the cruise has commenced. They are not splitting the FCC just to cover deposits, unless that is just the amount of FCC you have. You cannot apply multiple FCC, unless it its Celebrity I believe, so choose which one you use wisely. If the cruise is cancelled, you should be issued a new FCC with an extend expiry date. All of this is based on cruises booked before Aug 1st.

Thanks, I think the new cruise should be covered by CWC. According to the website: 
That’s why Royal Caribbean will let you cancel any cruise that sets sail from now through April 30, 2022. Whether it’s a booking you already have or one you make right now through August 1, 2020, you’re covered. As long as you cancel at least 48 hours before your sail date, you’ll receive a Future Cruise Credit. The credit is valid to book and sail by December 31st, 2021 or 12 months after the date that you cancelled your original sailing — whichever is further.
I know things have changed and the FCC can now pay for a deposit too. Does anybody have experience on how this works? Do I pay for the deposit with FCC and then they reissue the remaining FCC as a new FCC? Or do I pay it all now with the FCC so I don't need to wait for another FCC? I don't usually make final payment until we're much closer, but it too so long to get this FCC that I wonder if that's a good idea.

are now available to book (Nov 2021 to April 2022). There is a 4 night sailing, then  all the itineraries are the same: 7 day cruises leaving Sundays, going to Roatan, Costa Maya and Cozumel.
I'm so excited we are getting an Oasis class ship in Galveston!